Belvoir Commissary beginning delivery test period

By Defense Commissary Agency

The Defense Commissary Agency is testing Commissary CLICK2GO delivery service at Fort Belvoir, to give eligible customers more convenient access to their benefit, according to Bill Moore, DeCA director and CEO.

“Delivery is the third part of our three-legged stool of convenience of online shopping – curbside pickup or Commissary CLICK2GO, online payment and delivery,” Moore said. “We learned from our focus group of new young, single enlisted Service members that they value convenience as much as their savings, and want low-cost, healthy options.”

In addition to Belvoir, the new delivery service test runs from June 1 to Aug. 30, for locations within a 20-mile “driven” radius Scott Air Force Base, Ill.; Fort Bragg South, N.C.; MacDill Air Force Base, Fla.; Norfolk Naval Station, Va.; Joint Base Lewis-McChord, Wash.; and Naval Air Station and Naval Station San Diego, Calif.
      This is how delivery will work:

·       Authorized commissary customers log on to and find the shop.commissaries page; authenticate their identity; select their store and choose groceries, filling up their shopping cart

·       Once they finish filling their cart, the customer proceeds to the checkout process, and selects the “Delivery” option

·       The customer enters the delivery address and chooses a two-hour delivery window, with a minimum lead time of three to four hours

·       The DeCA e-commerce application determines the customer’s address is within the delivery area and available delivery window for the date and time the customer’s chosen.

·       Once their delivery area is confirmed, the customer then finalizes payment for their order, including groceries, DeCA surcharge, delivery fees, and applicable delivery driver gratuities

·       DeCA emails the customer with a confirmation.  

·       Commissary employees will fill the customers’ orders

·       If delivery is not possible, then the customer can choose to pick up their order in-store, or cancel.

“Through delivery, we are offering our customers an online and mobile shopping option, where they can browse items, submit orders, schedule delivery and pay for their groceries from their computer, phone, tablet or mobile device,” said Dr. Theon Danet, executive director of DeCA’s IT Group. “This 90-day test period is one of the tools we are using as we contemplate delivery at all commissary locations.”