Service Order Requests
(315) 772-DPW1 [3791]
Anyone wishing to request service or repairs at installation facilities can use the Directorate of Public Works hotline listed above to submit a service order request. This line is staffed from 7 a.m. to 3:30 p.m. Monday through Friday. If there is an emergency service request outside this time, the call is forwarded to a calling service with 24/7 availability. Non-emergency service orders placed outside of business hours are entered the following business day. Service orders may be submitted at any time by downloading this form, filling it out, and emailing the request to the following address: usarmy.drum.imcom.mbx.dpw-service-orders@mail.mil.