Service Order Requests for facilities maintained by Directorate of Public Works
(excludes on-post housing maintained by Fort Drum Mountain Community Homes)
For all true life, health, and safety (LHS) issues, please dial 911 immediately. Examples are gas leak, fire, smoke, etc.
For emergency service order requests, please call (315) 772-DPW1 (3791).
For all non-emergency service requests, please use the Army Maintenance Application (ArMA). This is accessible by computer or smartphone. Requesters must register by visiting www.armymaintenance.com. A help sheet is available HERE.
ArMA will be used for all non-emergency service requests. Any calls taken by the emergency call center that are not LHS / emergencies will be returned to the requester for submission through ArMA.
If you require assistance on previously submitted service work, please use the ArMA application.
Please do not email asking for assistance unless it is an emergency and/or until the following time has passed: Priority 1 work, after 24 hours of order submission; Priority 2 work, after seven days of submission; and Priority 3 work, after 30 days of submission.