Mountain CARES
Critical Assistance with Resources for Environmental Stressors
Decision Matrix
The Battle Drill provides step-by-step guidance on how to navigate situations where a service member is distressed from environmental stressors or suicidal ideation.
- Step 1: Witness identifies a stressed service member who exhibits warning signs of suicidal behavior.
- Step 2: Witness exercises knowledge from ACE Intervention training and ACE card to determine if stressed service member has had thoughts of suicide. The witness will Ask, Care, and Escort as trained.
- Step 3: Thoughts of suicide by a stressed service member requires Company / Troop / Battery command leadership intervention. A stressed service member with thoughts of suicide will be safeguarded and cared for by the witness until they are safely escorted to their company leadership.
- Service members acting out preparation of suicide or in the act of suicide requires immediate medical attention and 911 should be called immediately.
- Service members with suicidal thoughts who are unable to get escorted to their company leadership will be escorted to a chaplain, Behavioral Health, or ER.
- Step 4: Witness does a proper handoff, sharing all precluding information, to ensure that care continues properly.
- Step 5: Command leadership cares for stressed service member by engaging with empathetic communication.
- Ensure the stressed service member understands that they are not a burden and their leadership is committed to assisting them with overcoming or coping with their environmental stressors.
- Step 6: Command leadership builds rapport and uses open-ended fact-finding questions to determine what environmental factors are impacting the stressed service member.
- It is common for stressed service members to have more than one environmental stressor impacting them.
- Step 7: Command leadership uses the Mountain CARES Resource Guide to develop a plan that will help address applicable environmental factors impacting the stressed service member.
- Company / Troop / Battery Commander is required to approve resource plan on a Memorandum for Record (MFR).
- Step 8: Command leadership will incorporate the use of the Decision Matrix to assist with identifying risk level potentially requiring Behavioral Health assistance or intervention.
- Command leadership should seek guidance from their unit Behavioral Health Officer or chaplain as needed.
- Service members will never be denied any requests to see Behavioral Health.
- Step 9: Witness or trusted leader is assigned as Mountain CARES mentor to ensure the stressed service member has assistance with the outlined resource plan developed for them.
- Team leaders or squad leaders are good options to assist service members.
- Step 10: Command leadership continues to follow up on the stressed service member to ensure that the resource plan established is alleviating pressure from environmental stressors.
- Command leadership will keep higher command informed as needed.
Fort Drum
Resource Guide
BEHAVIORAL HEALTH
Call, Text, or Chat: 998
Behavioral Health
The staff provides outpatient assessment, diagnosis and treatment for behavioral health to active-duty Soldiers and their family members.
Location: Wilcox Clinic, Bldg. 36, Lewis Avenue / First Street, Fort Drum
Phone: (315) 772-0215
1st BCT Embedded Behavioral Health Clinic
Bldg. EBH01, 5th Armored Division Drive
Phone: (315) 772-2552 / 2557
2nd BCT Embedded Behavioral Health Clinic
Bldg. EBH02, 4th Armored Division Drive
Phone: (315) 772-6726 / 6703
10th CAB Embedded Behavioral Health Clinic
Falcon Clinic, MSR Tampa
Phone: (315) 772-6191 / 6184
Tenant Units / 10th DSB Embedded Behavioral Health Clinic
Wilcox Clinic, Bldg. 36, Lewis Avenue / First Street, Fort Drum
Phone: (315) 772-0215
Hours of Operation: 7:30 a.m. to 3:30 p.m.
Closed on federal holidays; open on DONSAs (days of no scheduled activities) unless otherwise announced.
Phone: (315) 758-4000
Program Need-to-Know for Leaders:
Suicide prevention depends on the concentrated focus of leadership on activities that encompass the physical, emotional, social, spiritual, and family dimensions in their respective communities. The total effect of a solid program is an overall improvement in unit and organizational performance by enhancing individual well-being.
The Suicide Prevention Program tracks the following Risk Factors in relation to suicide events, as well as demographic information:
1. Military Work Stress
2. Relationship Problems
3. Legal History
4. Substance Abuse
5. Financial Stress
6. Physical Health Problems
7. Victim of Abuse
8. Perpetrator of abuse
9. Spouse/Family Death
10. FAP Use
11. Spouse/Family/Friend Suicide
12. Family Health Problems
13. Transition
14. Polypharmacy
Location: Bldg. 10250, 4th Armored Division Drive, Fort Drum
Phone: (315) 772-9018
Hours of Operation: 7:30 a.m. to 4 p.m. Monday through Friday, closed all holidays
FAMILY / RELATIONSHIP
This workshop aims to help participants recognize signs and triggers of anger and give them the tools to manage their anger in a positive, healthy manner.
Call Family Advocacy Program (FAP) for scheduling.
Phone: (315) 772-5914
This interactive workshop explores the many dimensions of communication for all relationships. Learn tools and techniques to assist with positive communication. Offered to Soldiers, family members, Soldiers and Family Readiness Group leaders and more.
Call Family Advocacy Program (FAP) for scheduling.
Phone: (315) 772-5914
For family members seeking general behavioral health care, or care related to potential domestic violence and/or child abuse.
Location: Guthrie Ambulatory Health Care Clinic, Bldg. 11050, Mount Belvedere Boulevard, Fort Drum
Phone: (315) 772-3623; (315) 772-1074
EFMP helps to provide support and the required care for family members with disabilities and special needs, to better support the Soldiers and family members stationed at Fort Drum. An Exceptional Family Member is a dependent family member (child or adult) of an active-duty Soldier, with any physical, emotional, developmental, behavioral, mental, or intellectual disorder that requires special treatment, therapy, education, training, or counseling on an on-going basis.
Location: Soldier and Family Readiness Center, Bldg. 10250, 4th Armored Division Drive, Fort Drum
Phone: (315) 772-5476
First-Time Parenting is a support group for parents who just had their first child. This group is a space where parents can discuss with each other and get information on topics like tummy time, baby development milestone, and mom and dad health.
Call Family Advocacy Program (FAP) for scheduling.
Phone: (315) 772-5914
Chaplains provide the Fort Drum community with comprehensive and relevant worship and religious education opportunities to strengthen spiritual fitness and resilience.
Religious Support Operations, Riva Ridge Chapel
Location: Bldg. 10030, North Riva Ridge Loop, Fort Drum
Phone: (315) 772-5591 (Duty Hours)
(315) 783-8620 / 3632 (After Duty Hours)
Hours of Operation: 9 a.m. to 5 p.m. Monday through Friday. Access is subject to unit missions.
The Fort Drum Family Life Chaplain specializes in grief counseling for those who have lost loved ones.
Phone: (315) 772-3164
Behavioral Health
The staff provides outpatient assessment, diagnosis, and treatment for behavioral health to active-duty Soldiers and their family members.
Location: Wilcox Clinic, Bldg. 36, Lewis Avenue / First Street, Fort Drum
Phone: (315) 772-0215
1st BCT Embedded Behavioral Health Clinic
Bldg. EBH01, 5th Armored Division Drive
Phone: (315) 772-2552 / 2557
2nd BCT Embedded Behavioral Health Clinic
Bldg. EBH02, 4th Armored Division Drive
Phone: (315) 772-6726 / 6703
10th CAB Embedded Behavioral Health Clinic
Falcon Clinic, MSR Tampa
Phone: (315) 772-6191 / 6184
Tenant Units / 10th DSB Embedded Behavioral Health Clinic
Wilcox Clinic, Bldg. 36, Lewis Avenue / First Street
Phone: (315) 772-0215
Hours of Operation: 7:30 a.m. to 3:30 p.m.
Closed on federal holidays; open on DONSAs (days of no scheduled activities) unless otherwise announced.
This interactive workshop is designed to help parents identify strategies to enhance their home environment and build a strong family unit. This class helps families identify hidden dangers and risks to create a safe home environment.
Call Family Advocacy Program (FAP) for scheduling.
Phone: (315) 772-5914
Fort Drum Family Life Chaplain
The Family Life Chaplain specializes in marriage / relationship counseling for those who are interested in improving relationships.
Phone: (315) 772-3164
Child and Family Behavioral Health
Trained clinical counselors provide marriage, family, and/or one-on-one counseling for families needing assistance with family-related circumstances.
Phone: (315) 772-1074 / 1079
The MFLC Program supports service members, their families, and survivors with non-medical counseling worldwide. Trained to work with the military community, military and family life counselors deliver valuable face-to-face and telehealth counseling services, briefings, and presentations to the military community both on and off the installation.
Issues addressed:
Confidential non-medical counseling addresses issues such as improving relationships at home and work, stress management, adjustment difficulties, parenting, and grief or loss.
Toll-free Phone: 1-800-424-4106 - Available 24/7
Program Need-to-Know for Leaders:
The New Parent Support Program is available to expectant parents and families with children through the age of 3. It provides one-on-one guidance and support in the following ways:
• To become more confident as a parent and reduce stress
• To develop a support system
• To improve their relationship with their child/children
• To be a better parent to their children
Phone: (315) 772-2933, (315) 772-0748, (315) 772-3571, (315) 772-4070
The mission of the legal assistance program is to assist those eligible for legal assistance by meeting their needs for information on personal legal matters and resolving their personal legal problems whenever possible.
Types of cases we can assist with include:
• Family Law (marriage, annulment, separation, divorce, support, custody, visitation, adoption)
• Estates (wills, testamentary trusts for benefit of minors, health care proxies)
• Real Property (to tenants on rental matters, termination of leases under SCRA, purchase, sale)
• Personal Property (contracts, warranties, consumer affairs matters)
• Economic (loan disputes, debt, garnishments, credit cards, pre-service debt under SCRA)
• Civilian Administrative (notarizations, name change)
Location: Clark Hall, Bldg. 10720, Mount Belvedere Boulevard, Room A2-68, Fort Drum
Phone: (315) 772-5261
Fort Drum Outdoor Recreation offers recreational opportunities for Soldiers and family members in the post community. Outdoor Recreation is home to Remington Park, Fort Drum's premier recreational destination. Remington Park Cabins and RV Park and Camping reservations may be made through Outdoor Recreation. Within the Outdoor Recreation facility, you will also find Leisure Travel Services and Warrior Adventure Quest.
The Recreational Shooting Complex is located off Pannels Road between Outdoor Recreation and the Soldier Recovery Unit. This complex consists of a Rifle and Pistol Range, an Archery Range and a Skeet and Trap Range. The Gear to Go counter, located in the Outdoor Recreation Office, offers a wide variety of recreational and event equipment. Summer items include canoes, tents, bicycles, campers, sleeping bags and more.
Location: Bldg. 11115, Iraqi Freedom Drive, Fort Drum
Phone: (315) 772-8222
This class is designed to assist parents in helping their children adjust to parental separation or divorce. Topics include identifying parent / child reactions to divorce, developing skills for helping children cope, post-separation parenting, co-parenting versus parallel parenting, communicating effectively between households, and identifying and managing stress for parents and children.
Call Family Advocacy Program (FAP) for scheduling.
Phone: (315) 772-5914
This comprehensive, four-week workshop provides parents and caregivers with information and resources to strengthen parenting foundations. Participants will learn about parenting styles, discipline tools and techniques, effective communication, child development, routines, and nutrition.
Call Family Advocacy Program (FAP) for scheduling.
Phone: (315) 772-5914
The Relocation Readiness Program is a comprehensive program designed to help families in the relocation process. Available seminars and briefings cover a wide range of topics. Join us for a welcome tour and newcomers’ orientation, cultural activities, and more. Relocation Readiness' goal is to help you make a smooth transition.
For families who are in transition, there is a well-stocked Lending Closet. Borrow basic household items, such as pots, pans, dishes, silverware, sleeping mats, folding table and chairs, playpens, highchairs, and car seats for up to a 30-day lending period. Infant / toddler seats are mandatory for vehicles in New York state; the Lending Closet has an ample supply.
Location: Family Resource Center, Bldg. 11042, Mount Belvedere Boulevard, Fort Drum
Phone: (315) 772-6566
This workshop is designed to help participants recognize and understand the stressors in their lives and how to minimize the effects of those stressors in a positive and healthy manner.
Call Family Advocacy Program (FAP) for scheduling.
Phone: (315) 772-5914
INCIDENT INVESTIGATION
Behavioral Health
The staff provides outpatient assessment, diagnosis, and treatment for behavioral health to active-duty Soldiers and their family members.
Location: Wilcox Clinic, Bldg. 36, Lewis Avenue / First Street, Fort Drum
Phone: (315) 772-0215
1st BCT Embedded Behavioral Health Clinic
Bldg. EBH01, 5th Armored Division Drive
Phone: (315) 772-2552 / 2557
2nd BCT Embedded Behavioral Health Clinic
Bldg. EBH02, 4th Armored Division Drive
Phone: (315) 772-6726 / 6703
10th CAB Embedded Behavioral Health Clinic
Falcon Clinic, MSR Tampa
Phone: (315) 772-6191 / 6184
Tenant Units / 10th DSB Embedded Behavioral Health Clinic
Wilcox Clinic, Bldg. 36, Lewis Avenue / First Street, Fort Drum
Phone: (315) 772-0215
Hours of Operation: 7:30 a.m. to 3:30 p.m.
Closed on federal holidays; open on DONSAs (days of no scheduled activities) unless otherwise announced.
This program provides information and training to ensure transitioning Soldiers, Department of the Army (DA) civilians, retirees, Soldiers’ family members and caregivers are prepared for their next step in life - whether pursuing additional education, finding a job in the public or private sector, or starting their own business. Services include career guidance counseling (pre-separation counseling), Individual Transition Plan, one-on-one counseling, Department of Labor (DOL) Employment Workshop, VA benefits brief, and seminars (resume, interview, education, financial readiness, small business).
Location: Clark Hall, Bldg. 10720, Mount Belvedere Boulevard, Room C2-14, Fort Drum
Phone: (315) 772-3434 / 3286
SUBSTANCE ABUSE
The Army Substance Abuse Program provides education and early intervention to help commanders, civilian supervisors, and the installation community reduce lifestyle risk factors to increase healthy outcomes. We are committed to understanding our supported units and their missions, anticipating what is needed to sustain mission readiness and proudly serving as a valued member of the commander’s battle staff.
Location: Bldg. 10250, 4th Armored Division Drive, Fort Drum, NY 13602
Phone: (315) 772-6704
Hours of Operation: 7:30 a.m. to 4 p.m. Monday through Friday
Patients wishing to dispose of unused or unwanted medications may do so via a special drop box located in the Guthrie pharmacy waiting area. This removes potentially harmful medications from the home and provides environmentally safe disposal. Contact the pharmacy for more information.
Location: Guthrie Ambulatory Health Care Clinic, Bldg. 11050, Mount Belvedere Boulevard, Fort Drum
Phone: (315) 772-7698
Bldg. 31, Quartermaster Road, Fort Drum (located behind Wilcox BH Clinic)
Phone: (315) 772-3301
DUTY PERFORMANCE
The Armed Forces Wellness Center offers preventive services to help Soldiers, family members, retirees, and Department of the Army civilians reach their health and wellness goals. Services offered include body composition, metabolic, and fitness assessments, as well as classes discussing general nutrition, stress management, and healthy sleeping habits.
Location: Bldg. 10550, 5th Armored Division Drive, Fort Drum
Phone: (315) 772-4608
Better Opportunities for Single Soldiers is a program for single Soldiers. This program is a Soldier-driven organization with a foundation based on the entitlement of single service members to surface issues and recommend policy changes that will enhance the overall quality of life, to participate in recreation and leisure activities of their choice, and to contribute to and participate in their local communities. This program provides an opportunity to assist in the development of single Soldiers and leaders. The BOSS Council organizes and conducts activities for single Soldiers. These activities include trips to the beach, 5K runs, gaming tournaments, car shows, white water rafting, off-post entertainment venues, and activities/parties in the BOSS Centers, which boasts big screen televisions, gaming systems, free Wi-Fi, and areas for table games.
Location: Bldg. 10650, 5th Armored Division Drive, Fort Drum
Build cohesive teams with stronger connections and effective communication techniques to foster a culture of trust.
Resilience is the “mental, emotional, and behavioral ability to face and cope with adversity, adapt to change, and recover, learn and grow from setbacks." R2 Performance Centers provide resilience skills that build self-awareness, self-regulation, optimistic and adaptive thinking, character strengths, and stronger relationships, thereby contributing to personal readiness.
Location: Bldg. 10550, 5th Armored Division Drive, Fort Drum
Phone: (315) 774-2345
The Education Center provides educational opportunities and counseling for Soldiers, veterans, and their families, as well as DoD civilians. Colleges offer traditional and non-traditional classes that are open to the military and local civilian population.
Location: Bldg. 4300, Camp Hale Road, Fort Drum
Phone: (315) 772-6878
Chaplains provide the Fort Drum community with comprehensive and relevant worship and religious education opportunities to strengthen spiritual fitness and resilience.
Religious Support Operations, Riva Ridge Chapel
Location: Bldg. 10030, North Riva Ridge Loop, Fort Drum
Phone: (315) 772-5591 (Duty Hours)
(315) 783-8620 / 3632 (After Duty Hours)
Hours of Operation: 9 a.m. to 5 p.m. Monday through Friday. Access is subject to unit missions.
Performance experts offer individualized (one-on-one) mental coaching to cater to specific personal performance needs. Strengthen your ability to cope with adversity, adapt to change, and thrive under challenging conditions. Resilience is a process that requires adoption of productive thoughts, actions, and habits that can be learned.
Resilience is the “mental, emotional, and behavioral ability to face and cope with adversity, adapt to change, and recover, learn and grow from setbacks." R2 Performance Centers provide resilience skills that build self-awareness, self-regulation, optimistic and adaptive thinking, character strengths, and stronger relationships, thereby contributing to personal readiness.
Location: Bldg. 10550, 5th Armored Division Drive, Fort Drum
Phone: (315) 774-2345
Performance experts offer leaders an opportunity to reflect on their leadership style and employ evidence-based leadership skills to forge cohesive Army units that are strong and resilient.
Performance experts offer a four-hour training targeted at platoon-level leadership to create and foster a culture of trust in their platoon.
Resilience is the “mental, emotional, and behavioral ability to face and cope with adversity, adapt to change, and recover, learn and grow from setbacks." R2 Performance Centers provide resilience skills that build self-awareness, self-regulation, optimistic and adaptive thinking, character strengths, and stronger relationships, thereby contributing to personal readiness.
Location: Bldg. 10550, 5th Armored Division Drive, Fort Drum
Phone: (315) 774-2345
The MFLC Program supports service members, their families and survivors with non-medical counseling worldwide. Trained to work with the military community, military and family life counselors deliver valuable face-to-face and telehealth counseling services, briefings and presentations to the military community both on and off the installation.
Issues addressed:
Confidential non-medical counseling addresses issues such as improving relationships at home and work, stress management, adjustment difficulties, parenting, and grief or loss.
Toll-free Phone: 1-800-424-4106 - Available 24/7
Develop skills to think, feel, and act in a manner that optimizes performance. Increase your self-awareness and be more confident in demanding environments and with occupational and combat specific tasks.
Resilience is the “mental, emotional, and behavioral ability to face and cope with adversity, adapt to change, and recover, learn and grow from setbacks." R2 Performance Centers provide resilience skills that build self-awareness, self-regulation, optimistic and adaptive thinking, character strengths, and stronger relationships, thereby contributing to personal readiness.
Location: Bldg. 10550, 5th Armored Division Drive, Fort Drum
Phone: (315) 774-2345
FINANCIAL
Army Emergency Relief (AER) provides emergency financial assistance to active-duty Soldiers, retirees, and family members during times of valid emergency need. AER provides interest-free loans and/or grants to those who qualify for financial assistance. For more details and assistance, contact the AER office between 7:30 a.m. and 4:30 p.m. Monday through Friday. After normal duty hours, contact the American Red Cross for AER assistance at 1-877-272-7337, for emergency travel.
Location: Family Resource Center, Bldg. 11042, Mount Belvedere Boulevard, Fort Drum
Phone: (315) 772-6560
Personal financial and consumer affairs services are offered to help Soldiers and their families develop and maintain a realistic spending plan, reduce debts, improve their credit, plan for the future through saving and investing, understand the Thrift Savings Plan (TSP), plan for retirement, learn how to buy a home and car, manage student loans, and resolve consumer complaints. FRP offers classes and individual counseling to those requiring or wishing to receive personal assistance. Family Subsistence Supplemental Allowance (FSSA) screening is also available.
Program Need-to-Know for Leaders:
• Financial Planning: Personal financial planning services are offered to help Soldiers and their families develop and maintain a realistic spending plan, reduce debts, improve their credit, plan for the future through savings and investment, and resolve consumer complaints.
• Individual Counseling: Individual confidential counseling is available for Soldiers and families requiring or wishing to receive personal assistance.
• Classes: The Financial Readiness Program offers regularly scheduled classes on money management, saving and investing, credit and debt management, and consumer affairs, such as home and car buying. Classes are also offered to units in all areas of personal financial planning.
• Special Classes: In addition to routine classes and individual counseling, our staff is available to teach financial readiness classes required by AR 350-1 or to present to groups.
Location: Bldg. 11042, Mount Belvedere Boulevard
Phone: (315) 772-5196
FRP Counselor(s): (315) 772-2919 or 772-0050
Service members request Operation Helping Hands (OHH) through their unit chaplain during duty hours or through the on-call duty chaplain outside duty hours. The Command Team must know about the Soldier’s issue, and the Soldier must have seen or have an appointment to see a financial counselor.
On-Call Duty Chaplain: (315) 772-8620 / 3632
Chapel Tithes and Offerings Funds (CTOF) should be used as a backstop, not the primary, for helping those in need. Personnel should be helped with CTOF/OHH after Army Emergency Relief (AER) and American Red Cross have been consulted.
Service members can connect with the surrounding community for food pantries / assistance without the need for Operation Helping Hands (OHH). Each pantry has its own requirements that may need to be met. For official support, service members must go through their Unit Command Team / Chaplain / Army Emergency Relief / American Red Cross.
https://ccejefferson.org/nutrition/food-assistance-programs
COMMAND TOOLS
The Beaver Hollow Retreat is for individual Soldiers looking for an opportunity to get re-focused and find purpose as well as to enhance mental, emotional, and spiritual health. Each retreat is scheduled by the unit’s brigade chaplains.
Location: Beaver Hollow Conference Center, Java Center, New York
POC: Brigade chaplains
Interventions that aim to address lethal means safety, such as lethal means safe storage, are clinically indicated for populations at risk of suicide. “Time and space” between a person in crisis and their access to lethal means, such are firearms and medications, is lifesaving.
Research shows that suicide crises are often brief. Specifically, 25 percent of suicide attempts advance from thought to action within 20 minutes or less; 75 percent of suicide attempts advance from thought to action within 60 minutes or less.
MP Desk Phone (24/7): (315) 772-7770 / 7771
The Risk Reduction Program analyzes and furnishes data to supported commanders to mitigate unit high-risk behaviors to increase Soldier and unit readiness. The RRP coordinator serves as a liaison to assist command teams with obtaining support from appropriate installation agencies.
Program Need-to-Know for Leaders:
The Risk Reduction Program is a commander’s tool to prevent, reduce, and manage high-risk Soldier behavior within the installation’s units.
High-risk categories include Financial Issues, Deaths, Accidents, Suicide behaviors, Absent Without Leave (AWOLs), Drug and Alcohol Offenses, Positive Urinalysis, Traffic Violations, Criminal Activity, Spouse Abuse, and Child Abuse.
Program Objectives:
• Identify and target high-risk behaviors
• Serve as liaison to assist commanders with obtaining support from installation support agencies
• Increase Soldier and Unit Readiness
Phone: (315) 772-6705
Performance experts offer mental coaching catered to specific unit performance needs.
Resilience is the “mental, emotional, and behavioral ability to face and cope with adversity, adapt to change, and recover, learn and grow from setbacks." R2 Performance Centers provide resilience skills that build self-awareness, self-regulation, optimistic and adaptive thinking, character strengths, and stronger relationships, thereby contributing to personal readiness.
Location: Bldg. 10550, 5th Armored Division Drive, Fort Drum
Phone: (315) 774-2345
Fort Johnson
Resource Guide
BEHAVIORAL HEALTH
Call, Text, or Chat: 998
The Embedded Behavioral Health Team provides multidisciplinary behavioral health care to Soldiers of 3rd Brigade, 10th Mountain Division to be close to their unit area and in coordination with unit leaders to maximize diagnostic accuracy, remove barriers to care and improve treatment outcomes. The EBH team delivers on the promise of safe and effective medical care through evidence-based treatments for Soldiers and expert consultation for combat leaders, spearheading the Army’s effort to increase resilience and reduce morbidity from psychiatric disease. All other Soldiers will go to the Multi-Disciplinary Behavioral Health Clinic for services.
3rd Brigade Combat Team, 10th Mountain Division
Location: 2040 Dragoon Loop, Bldg. 1170, behind Glory Chapel
Front Desk: (337) 531-2799 / 2795
Bayne-Jones Army Community Hospital has a centralized phone system allows you to call a single number – (337) 531-3011 – for pretty much anything you may need from the hospital. Beneficiaries can choose from options to get information, to make or cancel routine appointments, to get refills or leave messages for their health care providers.
Location: Bayne-Jones Army Community Hospital, 1585 3rd Street
Phone: (337) 531-3011
Child and Family Behavioral Health System (CAFBHS) provides behavioral health care for active-duty family members. Services include clinical psychosocial and/or medication evaluations, psychological testing for children and short-term individual, couples and/or family therapy to military dependents enrolled in TRICARE Prime. Walk-in hours are during clinic open hours. Referrals should come from the patient's primary care manager, but family members can walk in. Children must be accompanied by their parent or legal guardian.
Location: Bayne-Jones Army Community Hospital, 1585 3rd Street, 6th Floor
Front Desk: (337) 531-3922 / 3923
FAMILY / RELATIONSHIP
To make a report of spouse or intimate partner abuse / neglect, child abuse / neglect, call the installation reporting point of contact, known at Fort Johnson as the HOPELINE, at (337) 531-HOPE / 4673. The HOPELINE is answered 24 hours a day / 365 days a year.
Location: ACS, 1591 Bell Richard Ave., Bldg. 920
Phone: (337) 531-HOPE (4673), (337) 424-7494
The American Red Cross helps members of the military, veterans and their families prepare for, cope with, and respond to, the challenges of military service. Volunteers provide home comforts and critical services on bases and in military hospitals around the world. The Red Cross supports military families during deployments and emergencies.
Every day, the American Red Cross provides 24/7 global emergency communication services and other support in military and veteran health care facilities across the country and around the world.
Location: 1778 3rd Street, Bldg. 220
Phone: (337) 531-4783
Army Family Team Building (AFTB) offers a series of training modules about adapting to Army Life. We teach and train America’s Army and their families in a wide variety of knowledge, skills and behaviors that foster personal growth and family preparedness. AFTB is a resource that is available to every member of the Army family at no cost.
AFTB Level I teaches basic information about the Army: Learn about Army life, how to decipher Army acronyms, use community resources, attain better financial readiness, and understand the goal and impact of the Army mission on daily life.
AFTB Level II teaches personal growth skills: Learn how to improve your personal relationships, communication, and stress-management skills, and acquire knowledge on Army traditions, customs, courtesies, and protocol.
AFTB Level III teaches leadership skills: Thrive in the Army and civilian life by expanding leadership skills, effective communication techniques, and how to mentor others into leadership positions.
Location: ACS, 1591 Bell Richard Ave., Bldg. 920
Phone: (337) 531-1895
The BOSS program represents the voice of the single Soldier. If you're a single Soldier, BOSS members advocate for you by advancing quality of life issues on the installation, and in the barracks, to senior leaders on post and throughout the Army. BOSS members coordinate and participate in community service projects, organize recreation and leisure activities, and actively support the quality of life needs of single Soldiers.
Location: 2165 9th Street
Phone: (337) 531-1948 / 5540
Chaplains provide the Fort Polk community with comprehensive and relevant worship and religious education opportunities to strengthen spiritual fitness and resilience.
Religious Support Operations, Glory Chapel
Location: Bldg. 1980, Glory Loop Road, Fort Polk
Phone: (337) 718-7285 (Duty Hours) | (337) 208-2368 (On-call After Duty Hours Chaplain)
Hours of Operation: 9 a.m. to 5 p.m. Monday through Friday. Access is subject to unit missions.
Child and Family Behavioral Health System (CAFBHS) provides behavioral health care for active-duty family members. Services include clinical psychosocial and/or medication evaluations, psychological testing for children and short-term individual, couples and/or family therapy to military dependents enrolled in TRICARE Prime. Walk-in hours are during clinic open hours. Referrals should come from the patient's primary care manager, but family members can walk in. Children must be accompanied by their parent or legal guardian.
Location: Bayne-Jones Army Community Hospital, 1585 3rd Street, 6th Floor
Front Desk: (337) 531-3922 / 3923
Child Development Centers (CDCs) offer care for children 6 weeks to 5 years old; full-time, hourly care, and preschool programs are available. The CDCs also offer Strong Beginnings, a program designed as a Pre-K experience for children who are 4 years old and entering kindergarten the following year.
Locations and phone numbers:
- CDC Bldg. 701, 7576 Colorado Avenue; (337) 531-7041
- CDC Bldg. 702, 7575 Utah Avenue; (337) 531-0570
- CDC Bldg. 744, 7600 Utah Avenue; (337) 531-1995
- CDC Bldg. 3349, 7687 Georgia Avenue; (337) 531-6603
- CDC Bldg. 14500, 2987 Entrance Road; (337) 531-8400
School Age Center (SAC) provides children in grades 1 to 5 with care before and after school and during school breaks.
Location: Bldg. 260, 6125 University Parkway
Phone: (337) 531-2149
Middle School and Teen Program (MST) allows youths in grades 6 to 12 to regularly take part in tutoring, mentoring, computer labs, sports, and fitness. Emphasis is on preparing youths to be active in our community.
Location: 5538 University Parkway, Bldg. 4996
Phone: (337) 531-1992
We’re so glad that you’re interested in a career on Fort Johnson as a Department of Army civilian! We have wonderful career opportunities at every level – whether you’re just entering the workforce or are a seasoned professional. There are more than 13,000 civilians with incredibly varied backgrounds working on Fort Johnson in all sorts of professions in both full-time and part-time roles. If you share our vision to provide service and support excellence to the IMCOM Garrison and the Joint Readiness Training Center, we look forward to welcoming you to our team! All individuals need to apply through the USAJOBS site.
Location: 1716 3rd Street, Bldg. 250
Phones:
Appropriated Fund: (337) 531-4020
Non-Appropriated Fund: (337) 531-6301 / 6631 / 4955
Website: Visit www.usajobs.gov and search for Fort Johnson, Louisiana
The Exceptional Family Member Program (EFMP) provides comprehensive support to family members with special needs. An Exceptional Family Member is a family member with any physical, emotional, developmental, or intellectual disorder that requires special treatment, therapy, education, training, or counseling, and meets the eligibility criteria. EFMP pertains to active-duty Soldiers, U.S. Army Reserve Soldiers in the Active Guard Reserve (AGR) Program, and Army National Guard AGR personnel serving under authority of 10 USC or 32 USC. Department of the Army Civilians do not enroll in the program.
EFMP takes an all-inclusive approach to coordinating military and civilian community, educational, medical, housing, and personnel services to help Soldiers and their families with special needs. Enrollment in EFMP includes a wide array of benefits.
Location: ACS, 1591 Bell Richard Ave., Bldg. 920
Phone: (337) 531-2840
Bayne-Jones ACH EFMP
Bayne-Jones Army Community Hospital participates and enrolls patients into the EFMP program in accordance with AR 608-75. EFMP is a program for family members with special medical or educational needs. Enrollment is completed by the family member's primary care manager by completing a DD 2792. Please call (337) 531-3011 to schedule a routine appointment with the PCM. If you need enrollment for a patient who is currently in the hospital, please call (337) 531-3524 and ask to speak with the EFMP medical director. Questions regarding the enrollment process should be directed to (337) 531-3002.
Location: Bayne-Jones Army Community Hospital, 1585 3rd St., Bldg. 285, 6th floor
Phone: (337) 531-3002
The Family Advocacy Program (FAP) helps Soldiers and their families recognize and prepare for the unique challenges of military lifestyles. Our services include seminars, workshops, counseling, and intervention to help strengthen the relationships of Army families.
We are also dedicated to the prevention domestic abuse, child abuse, and neglect of Soldiers and their families through offering education, prompt reporting, investigation, intervention, and treatment.
Programs Offered:
Anger Management, Stress Management, Life Coping Skills, Magic of Tidying, The Seven Principles of Making Marriage Work, Raising an Emotionally Intelligent Child, Mom Hacks, No Drama Discipline, How to Avoid Falling in Love with a Jerk, and The Smart Stepfamily.
Location: ACS, 1591 Bell Richard Ave., Bldg. 920
Phone: (337) 531-4653
If you are a victim of spouse or intimate partner abuse, you may call the Victim Advocacy Program Hotline. Available toll free, 24 hours, 365 days a year.
Phone: (337) 424-7494
To report child abuse / neglect in the state of Louisiana, please call the Department of Children and Family Services. Available toll free, 24 hours, 365 days a year.
Phone: 1-855-452-5437
Bayne-Jones ACH Clinical Family Advocacy Program
Location: Bayne-Jones Army Community Hospital, 1585 3rd St., Bldg. 285, 6th floor
Phone: (337) 531-3272
Family Child Care (FCC) provides quality home-based child care for ages 4 weeks to 12 years in government-owned and government-leased housing located on post. It offers flexible hours: full-day, part-day, extended / overnight, weekend and hourly care.
FCC providers are vetted, and only the best qualified candidates are recommended for certification. Providers must complete background checks and regular home inspections as a part of certification. They also receive paid ongoing training for professional development.
Location: 7960 Mississippi Ave., Bldg. 924
Phone: (337) 531-1955
This program offers a support group for waiting family members whose spouses or loved ones are deployed or on extended TDY. Meetings are held quarterly during deployments at the ACS Center. This program does not replace family readiness groups.
Location: ACS, 1591 Bell Richard Ave., Bldg. 920
Phone: (337) 531-1941
The Relocation Readiness Program has information on the U.S. Immigration and Naturalization Service process and assists service members and family members with immigration matters. They will help to determine what forms and supporting documents are required, and where to mail the information. Please contact RRP for an appointment.
Location: ACS, 1591 Bell Richard Ave., Bldg. 920
Phone: (337) 531-1941
The New Parent Support Program is a free, voluntary service that offers education and support to Fort Polk parents expecting a baby or with a child under the age of 36 months. Our team of registered nurses (RNs) and a social worker (LCSW) understand the stressors of parenting and the unique challenges of raising a family in the military. We provide encouragement and education throughout your pregnancy, after delivery, and during all stages of development for your newborn and young child.
Programs Offered:
Home Visitation, Baby Boot Camp, What to Expect the First Four Months / Infant Massage, Walk and Talk.
Location: ACS, 1591 Bell Richard Ave., Bldg. 920
Phone: (337) 531 9573 / 7040
INCIDENT INVESTIGATION
Learn to identify triggers and potential stressors, along with positive methods of coping. Classes are held from 11 a.m. to noon.
Location: ACS, 1591 Bell Richard Ave., Bldg. 920
Phone: (337) 531-1938
Military OneSource is your 24/7 connection to information, answers, and support to help you reach your goals, overcome challenges, and thrive. As a member of our military family, you are eligible to use this Department of Defense-funded program anytime, anywhere. Turn to Military OneSource for tax services, spouse employment help, webinars and online training, relocation, and deployment tools, and much more.
Phone: 1-800-342-9647
Website: www.militaryonesource.mil
SUBSTANCE ABUSE
Learn to identify triggers and potential stressors, along with positive methods of coping. Classes are held from 11 a.m. to noon.
Location: ACS, 1591 Bell Richard Ave., Bldg. 920
Phone: (337) 531-1938
Our clinic offers the following services:
- Consultation
- Psychosocial Evaluations and Testing for children
- Inpatient Admission Referrals
- Short Term Treatment
- Individual Therapy
- Couples/Marriage Therapy
- Family Therapy
- Medication Management
- Support & Education Groups
Location: Bayne-Jones Army Community Hospital, 1585 3rd St., Bldg. 285, 6th floor
Phone: (337) 531-3922
Location: Bayne-Jones Army Community Hospital, 1585 3rd St.
Front desk: (337) 531-8912 / 9483
DUTY PERFORMANCE
Our mission is to empower our clients to build a framework of good health as well as build healthy lifestyles for themselves and their families. Not only do we strive to empower our clients to set their own health goals, we are there to help them to achieve the goals they’ve set. How do we do this? We engage our clients through state-of-the-art technology, one-on-one education, group classes, and health coaching. The AFWC program offers something for everyone! An appointment at the AFWC may include body composition testing (via the BodPod), metabolic testing, fitness testing, or a biofeedback session! Need help with increasing your metabolism, healthy nutrition, stress management, or healthy sleep habits? We’ve got you covered.
Location: 1365 3rd St., Bldg. 283 (shares parking lot with Entrance A of Bayne-Jones Army Community Hospital)
Phone: (337) 531-3055
We provide the following support to the Fort Johnson community: Self-development opportunities for Soldiers, family members, Department of the Army civilians (DACs), retirees, contractors, and civilians from the local community in real time and virtual environments. Programs and services available may vary depending on the category of the client (i.e., we provide Army Tuition Assistance only to active-duty Soldiers). Programs and services to include educational counseling, testing, college degree programs, basic skills training, Multi-use Learning Facility / MOS Library and self-paced programs such as KUDER Journey and Peterson's Online Academics Skills Course (OASC).
Location: 7460 Colorado Avenue, Bldg. 660
Phone: (337) 531-5269
ACS Outreach Services brings ACS information into the community to promote Soldier and family well-being and quality of life, focusing on three main areas: education and prevention, direct services and cultivating a sense of self-reliance within the military community. ACS Outreach provides overview briefings and information tables and is available for unit functions by request. In addition, ACS Outreach Services coordinates special events throughout the year.
Location: ACS, 1591 Bell Richard Ave., Bldg. 920
Phone: (337) 531-1895
Patriot Holistic Health and Fitness (H2F) of 3rd BCT, 10th Mountain Division (LI) is a comprehensive, integrated, and immersive performance optimization system designed to generate and sustain the physical and non-physical readiness of Patriot Soldiers, enabling them to engage with and overmatch the enemy in multi-domain operations across the spectrum of conflict. Within this H2F system exist five pillars of performance that shape the holistic approach to Soldier readiness. These pillars are:
1. Physical Readiness addresses all components of a Soldier’s ability to perform physically. Our team of strength and conditioning coaches, athletic trainers, and physical therapists ensure Soldiers’ physical performance is optimized.
Lethality Opportunities:
- ACFT Training
- Injury Control and Rehabilitation
- Exercise Programing and Design
2. Nutritional Readiness is the ability to recognize, select, and consume the requisite food and drink to meet the physical and nonphysical demands of any duty or combat position, accomplish the mission, and come home healthy.
Lethality Opportunities:
- Healthy Eating Habits
- Soldier Performance Nutrition
- Dietary Consults
3. Mental Readiness is the ability to meet the mental demands of any combat or duty position, adapt successfully in the presence of extreme risk and adversity, accomplish the mission, and continue to fight and win.
Lethality Opportunities:
- Mindset and Performance
- Motivation
- Improving Grit
4. Spiritual Readiness is the development of the personal qualities needed to sustain a person in times of stress, hardship, and tragedy. These qualities come from religious, philosophical, or human values and form the basis for character, disposition, decision making, and integrity.
Lethality Opportunities:
- Meditation
- Finding your “WHY”
- Journaling
5. Sleep Readiness is the ability to recognize and implement the requisite sleep principles and behaviors to support optimal brain function. Sleep is a key component of physical, cognitive, nutritional, and spiritual performance. It is the number one factor that hinders performance if not managed appropriately. Adequate sleep and recovery are the foundation to all performance attributes.
Lethality Opportunities:
- Sleep Readiness Classes
- Sleep Hygiene
- Sleep Optimization Strategies
To find out more about Patriot H2, please see contact information below or visit our website at www.PatriotH2F.com.
Location: 2030 14th St., Bldg. 1830 (behind Brigade Headquarters)
Phones:
- Physical Therapy: (337) 718-2913
- Occupational Therapy: (337) 208-2895
- Nutrition: (337) 423-3391
Hours of Operation: Monday through Friday, 9 a.m. to 3:30 p.m. Closed on federal holidays.
Musculoskeletal Sick-Call: Monday through Friday, 8 a.m.
Ready and Resilient is the Army's strategy for strengthening individual and unit personal readiness by providing training and resources to the Army family. The R2 Performance Center consists of performance experts. These PEs teach various sport psychology and resilience skills that aim to improve cognitive performance. Training and coaching services are available to all DoD personnel, including civilians and family members.
Applied Performance Trainings
This customized performance psychology curriculum is based on the needs of the unit or team. Examples: Burnout Coaching, Leadership, Team Building, Cohesion, Professional Development.
Unit Training
Performance experts offer coaching to cater to specific unit performance needs.
Individualized Coaching
Performance experts offer individual one-on-one coaching to cater to specific personal performance needs.
Great Teams
Performance experts offer coaching to develop strong, cohesive organizations to improve group dynamics and team success.
Leadership Development Course (LDC)
Performance experts offer leaders an opportunity to reflect on their leadership style and employ evidence-based leadership skills to forge cohesive Army units that are strong and resilient.
Executive Resilience Performance Course (ERPC)
This course is designed to train Army leaders and familiarize them with resilience and performance enhancement skills that performance experts provide to Soldiers.
FRG
Performance experts serve as guest speakers at select FRG events.
Lunch and Learn
These monthly events consist of hot topics that focus on personal and professional development delivered over lunch. Examples: Work/Life Balance, Team (RE)Engagement, Adopting a Challenge Culture in the Workplace.
Resilience Training Support
Skills based in positive psychology aim to help individuals and units bounce back from and thrive in the face of adversity.
Location: Bldg. 2380, Alabama Avenue
Phone: (337) 531-2427
FINANCIAL
Army Emergency Relief is the U.S. Army's own nonprofit organization dedicated to alleviating financial distress on the force. AER provides grants and zero-interest loans to active duty and retired Soldiers and their families. Over 4 million Soldiers supported since 1942. AER officers are conveniently located at installations around the world. Visit ArmyEmergencyRelief.org to learn more.
Location: ACS, 1591 Bell Richard Ave., Bldg. 920
Phone: (337) 531-1957 / 1958 | (866) 878-6378
The Fort Johnson Financial Readiness Program offers classes on Home Buying and Insurance; Generational Wealth and Estate Planning; Debt Elimination; Investing; Student Loans; Advanced Banking; Car Buying and Insurance; Goals, Budgeting and Taxes; Increase Your Credit Score; and TSP / BRS / SBP (Thrift Savings Plan / Blended Retirement System / Survivor Benefit Plan). Unit trainings are available.
Location: ACS, 1591 Bell Richard Ave., Bldg. 920
Phone: (337) 531-1958
This service provides a variety of small basic kitchen and household items for temporary loan to incoming and outgoing personnel on orders. Items provided include pack and play, high chairs, folding tables and chairs, dishes, pots, pans, eating utensils, and various small electrical kitchen appliances. These items are loaned for a 30-day period. Extensions are considered on a case-by-case basis. Valid ID card holders and DoD civilians and contractors are eligible.
Location: ACS, 1591 Bell Richard Ave., Bldg. 920
Phone: (337) 531-6941
COMMAND TOOLS
Religious Support Operations, Glory Chapel
Location: Bldg. 1980, Glory Loop Road, Fort Polk
Phone: (337) 718-7285 (Duty Hours) | (337) 208-2368 (On-call After Duty Hours Chaplain)
Emergency On-Call Chaplain: (337) 208-2868
Family Life Chaplain: (337) 718-8822 (Appointment Only)
The Risk Reduction Program staff analyzes and furnishes data to supported commanders to mitigate unit high-risk behaviors in an effort to increase Soldier and unit readiness. The RRP coordinator serves as a liaison to assist command teams with obtaining support from appropriate installation agencies.
Program Need-to-Know for Leaders:
The Risk Reduction Program is a commander’s tool to prevent, reduce, and manage high-risk Soldier behavior within the installation’s units.
High-risk categories include financial issues, deaths, accidents, suicide behaviors, absent without leave (AWOL), drug and alcohol offenses, positive urinalysis, traffic violations, criminal activity, spouse abuse, and child abuse.
Program Objectives:
- Identify and target high-risk behaviors
- Serve as liaison to assist commanders with obtaining support from installation support agencies
- Increase Soldier and Unit Readiness
Location: Bldg. 4275 California Ave., Fort Polk
Phone: (337) 531-2597
Performance experts offer mental coaching catered to specific unit performance needs.
Resilience is the “mental, emotional, and behavioral ability to face and cope with adversity, adapt to change, and recover, learn and grow from setbacks." R2 Performance Centers provide resilience skills that build self-awareness, self-regulation, optimistic and adaptive thinking, character strengths, and stronger relationships, thereby contributing to personal readiness.
Phone: (337) 531-2427