Proudly Serving the JBLM Community
JBLM ID Cards/DEERS offices provide enrollment assistance for the Defense Eligibility Enrollment Reporting System (DEERS) database, as well as issue Common Access Cards (CAC) and other United States Uniformed Services Identification Cards to authorized individuals.
We have two locations to serve you. Click the image on the right to download a copy of our informational flyer, or proceed to the locations below to schedule an appointment.
Click -HERE- for a list of Acceptable ID Documents
Effective immediately, issuance of new DoD Civilian Retiree ID cards will be terminated. Advancements in installation physical access control systems and procedures, and the implementation of the REAL ID Act, have eliminated the requirement for the Department of Defense (DoD) Civilian Retiree Identification (ID) Card. Previously issued DoD Civilian Retiree ID Cards will remain valid through August 31, 2023, and will not be reissued. New requirement for all Department of Defense (DoD) Civilian Retirees seeking access must establish their identity, fitness, and purpose. DoD civilian retirees making such authorized use, when they are in receipt of their retirement Standard Form-50, "Notification of Personnel Action," may enroll their REAL ID Act-compliant driver's license for future use at the installation Visitor Control Center to facilitate future visits to the installation. You will receive a JBLM one-year badge which must be renewed annually and can only be used for Joint Base Lewis-McChord.
Services on JBLM Lewis-Main
The Lewis-Main office is located in Waller Hall. When facing the building, enter through the last set of glass doors on the right.
Service hours are Monday - Friday, 9:00 a.m - 3:30 p.m.
To schedule an appointment, click -HERE-
Type Waller Hall into the "Enter Location" field, and select "Search". Do not put in a date or time.
Services on JBLM McChord Field
The McChord Field office is located on the 1st Floor of Building 100 in the Customer Service Mall.
Service hours are Monday - Friday, 8:00 a.m - 3:00 p.m.
To schedule an appointment, click -HERE-
Helpful Information
List of Acceptable ID Documents
Below is a list of acceptable identity documents to bring to the ID Card Center/DEERS if you or a family member need to renew a CAC or obtain a new CAC.
ID Card CAC Initial/Renewal
Adding Family Members
Adding Family Members to DEERS
(a PDF reader is required)
Note that all sponsors must first register family members in DEERS prior to ID card issuance. A DD Form 1172-2 must be filled-out by the applicant and sponsor in order to be enrolled in DEERS.
Visit http://www.cac.mil for more information regarding adding family members to DEERS and CAC issuance.
McChord Dependent ID Card Remote Renewal/Application
The McChord Field ID Card office allows for remote ID card renewal and applications. The Lewis Main ID Card office does not. To renew/apply for your ID card remotely through the McChord Field ID Card office:
1. Fill out the Dependent ID Card Renewal PDF (a PDF reader must be installed) and
McChord Dependent ID Card Renewal/Application
2: Follow the renewal instructions.
Lost or Stolen CAC Requirements
Lost or Stolen CAC Memo Example
CAC PIN Reset Locations
| LOCATION | BLDG/ROOM # | PHONE # | HOURS |
| Waller Hall | Building 2140 | 253-867-5065 | 7:30 a.m. to 4 p.m. weekdays |
| Stone Education Center | Building 6242 | 253-967-2178 | 8:30 a.m. to 4 p.m. weekdays |
| Madigan Army Medical Center | IMO Help Desk G-67-4 | N/A | 8 a.m. to 4 p.m. weekdays |
| Old Madigan Annex | Building 9908 C (park behind Fisher House) | 253-968-4073 | 7:30 a.m. to 3:30 p.m. weekdays |
| 2-2 SBCT | Building 11265 | 253-967-9730 | 1 to 4:30 p.m. Monday-Thursday |
| 3-2 SBCT | Building P3849 | 253-966-3313 | 9:30 to 11:30 a.m./1 to 4 p.m. Monday-Wednesday 1 to 4 p.m. Thursday 9:30 to 11:30 a.m. Friday |
| 4-2 SBCT | Building 3245 | 253-967-3335 253-966-0328 | 9 to 11:30 a.m./1 to 4:30 p.m. weekdays |
| 17 FA BDE | Building 3277 | 253-966-0856 | 1 to 4 p.m. Monday 9:30 a.m. to noon Tuesday-Wednesday Thursday CLOSED 9:30 a.m. to noon Friday |
| 42nd MP BDE | Building 2007B Room 228 | 253-966-2719 | By appointment only |
| 6th MP | Building 4291 | 253-967-6775 | 9 a.m. to 5 p.m. weekdays |
| 555 EN BDE | Building 12835 | 253-967-8159 | 1 to 4 p.m. Monday-Thursday |
| 593rd CSG | Building 12235 | 253-966-1913 | 9:30 to 11:30 a.m./1 to 4 p.m. Monday-Wednesday 1 to 4 p.m. Thursday 9:30 a.m. to 2 p.m. Friday |
| 62nd MED BDE | Building 3148 | 253-967-2165 | 1 to 3:30 p.m. Monday-Thursday 9 to 11 a.m. Friday |
| 201st BSB | Building 3367 | 253-477-2845 | By appointment only |