Please Note: Waller Hall will close daily at 3:30 p.m. for cleaning until further notice. Customers must be checked in no later than 3:15 p.m to receive service.
The mission of the ID Card/DEERS section is to ensure enrollment of all eligible Department of Defense beneficiaries in the Defense Enrollment Eligibility Reporting System and to provide Common Access Card issuance to service members, retirees and their family members, federal civilian employees and contract employees.
Below is a PDF list of Acceptable ID Documents (same list as above) if you need to print it (a PDF reader must be installed).
DoD ID Card List of Acceptable Documents
ID Card RAPIDS Appointment Scheduler. This is a web-based application that is available to all military personnel, retirees, family members, and DOD employees for the convenience of scheduling an appointment online.
| Lewis Main appointments can be made here. Lewis accepts both walk-ins and appointments, but appointments are given priority. |
McChord Field appointments can be made here. McChord accepts both walk-ins and appointments. |
List of Acceptable ID Documents
Below is a list of acceptable identity documents to bring to the ID Card Center/DEERS if you or a family member need to renew a CAC or obtain a new CAC.
ID Card CAC Initial/Renewal
Adding Family Members
Adding Family Members to DEERS
(a PDF reader is required)
Note that all sponsors must first register family members in DEERS prior to ID card issuance. A DD Form 1172-2 must be filled-out by the applicant and sponsor in order to be enrolled in DEERS.
Visit http://www.cac.mil for more information regarding adding family members to DEERS and CAC issuance.
McChord Dependent ID Card Remote Renewal/Application
The McChord Field ID Card office allows for remote ID card renewal and applications. The Lewis Main ID Card office does not. To renew/apply for your ID card remotely through the McChord Field ID Card office:
1. Fill out the Dependent ID Card Renewal PDF (a PDF reader must be installed) and
McChord Dependent ID Card Renewal/Application
2: Follow the renewal instructions.
Lost or Stolen CAC Requirements
Lost or Stolen CAC Memo Example
CAC PIN Reset Locations
| LOCATION | BLDG/ROOM # | PHONE # | HOURS |
| Waller Hall | Building 2140 | 253-867-5065 | 7:30 a.m. to 4 p.m. weekdays |
| Stone Education Center | Building 6242 | 253-967-2178 | 8:30 a.m. to 4 p.m. weekdays |
| Madigan Army Medical Center | IMO Help Desk G-67-4 | N/A | 8 a.m. to 4 p.m. weekdays |
| Old Madigan Annex | Building 9908 C (park behind Fisher House) | 253-968-4073 | 7:30 a.m. to 3:30 p.m. weekdays |
| 2-2 SBCT | Building 11265 | 253-967-9730 | 1 to 4:30 p.m. Monday-Thursday |
| 3-2 SBCT | Building P3849 | 253-966-3313 | 9:30 to 11:30 a.m./1 to 4 p.m. Monday-Wednesday 1 to 4 p.m. Thursday 9:30 to 11:30 a.m. Friday |
| 4-2 SBCT | Building 3245 | 253-967-3335 253-966-0328 | 9 to 11:30 a.m./1 to 4:30 p.m. weekdays |
| 17 FA BDE | Building 3277 | 253-966-0856 | 1 to 4 p.m. Monday 9:30 a.m. to noon Tuesday-Wednesday Thursday CLOSED 9:30 a.m. to noon Friday |
| 42nd MP BDE | Building 2007B Room 228 | 253-966-2719 | By appointment only |
| 6th MP | Building 4291 | 253-967-6775 | 9 a.m. to 5 p.m. weekdays |
| 555 EN BDE | Building 12835 | 253-967-8159 | 1 to 4 p.m. Monday-Thursday |
| 593rd CSG | Building 12235 | 253-966-1913 | 9:30 to 11:30 a.m./1 to 4 p.m. Monday-Wednesday 1 to 4 p.m. Thursday 9:30 a.m. to 2 p.m. Friday |
| 62nd MED BDE | Building 3148 | 253-967-2165 | 1 to 3:30 p.m. Monday-Thursday 9 to 11 a.m. Friday |
| 201st BSB | Building 3367 | 253-477-2845 | By appointment only |