Please Note: Waller Hall will close daily at 3:30 p.m. for cleaning until further notice. Customers must be checked in no later than 3:15 p.m to receive service.

The mission of the ID Card/DEERS section is to ensure enrollment of all eligible Department of Defense beneficiaries in the Defense Enrollment Eligibility Reporting System and to provide Common Access Card issuance to service members, retirees and their family members, federal civilian employees and contract employees.

Below is a PDF list of Acceptable ID Documents (same list as above) if you need to print it (a PDF reader must be installed).

DoD ID Card List of Acceptable Documents

ID Card RAPIDS Appointment Scheduler. This is a web-based application that is available to all military personnel, retirees, family members, and DOD employees for the convenience of scheduling an appointment online.

Lewis Main appointments can be made here.
Lewis accepts both walk-ins and appointments, but appointments are given priority.
McChord Field appointments can be made here.
McChord accepts both walk-ins and appointments.


List of Acceptable ID Documents

Below is a list of acceptable identity documents to bring to the ID Card Center/DEERS if you or a family member need to renew a CAC or obtain a new CAC.

ID Card CAC Initial/Renewal

Adding Family Members

Adding Family Members to DEERS
(a PDF reader is required)

Note that all sponsors must first register family members in DEERS prior to ID card issuance. A DD Form 1172-2 must be filled-out by the applicant and sponsor in order to be enrolled in DEERS.

Visit for more information regarding adding family members to DEERS and CAC issuance.

McChord Dependent ID Card Remote Renewal/Application

The McChord Field ID Card office allows for remote ID card renewal and applications. The Lewis Main ID Card office does not. To renew/apply for your ID card remotely through the McChord Field ID Card office:

1. Fill out the Dependent ID Card Renewal PDF (a PDF reader must be installed) and

McChord Dependent ID Card Renewal/Application

2: Follow the renewal instructions.

McChord Dependent ID Card Renewal/Application Instructions

Supporting ID Request

Lost or Stolen CAC Requirements

Lost or Stolen CAC Memo Example

CAC PIN Reset Locations

Waller HallBuilding 2140253-867-50657:30 a.m. to 4 p.m. weekdays
Stone Education CenterBuilding 6242253-967-21788:30 a.m. to 4 p.m. weekdays
Madigan Army Medical CenterIMO Help Desk G-67-4N/A8 a.m. to 4 p.m. weekdays
Old Madigan Annex
Building 9908 C
(park behind Fisher House)
253-968-40737:30 a.m. to 3:30 p.m. weekdays
2-2 SBCTBuilding 11265253-967-97301 to 4:30 p.m. Monday-Thursday
3-2 SBCTBuilding P3849253-966-33139:30 to 11:30 a.m./1 to 4 p.m. Monday-Wednesday
1 to 4 p.m. Thursday
9:30 to 11:30 a.m. Friday
4-2 SBCTBuilding 3245253-967-3335
9 to 11:30 a.m./1 to 4:30 p.m. weekdays
17 FA BDEBuilding 3277253-966-08561 to 4 p.m. Monday
9:30 a.m. to noon Tuesday-Wednesday
Thursday CLOSED
9:30 a.m. to noon Friday
42nd MP BDEBuilding 2007B Room 228253-966-2719By appointment only
6th MPBuilding 4291253-967-67759 a.m. to 5 p.m. weekdays
555 EN BDEBuilding 12835253-967-81591 to 4 p.m. Monday-Thursday
593rd CSGBuilding 12235253-966-19139:30 to 11:30 a.m./1 to 4 p.m. Monday-Wednesday
1 to 4 p.m. Thursday
9:30 a.m. to 2 p.m. Friday
62nd MED BDEBuilding 3148253-967-21651 to 3:30 p.m. Monday-Thursday
9 to 11 a.m. Friday
201st BSBBuilding 3367253-477-2845

By appointment only