Courage CARES
Decision Matrix
The Battle Drill provides step-by-step guidance on how to navigate situations where a service member is distressed from environmental stressors or suicidal ideation.
- Step 1: Witness identifies a stressed service member who exhibits warning signs of suicidal behavior.
- Step 2: Witness exercises knowledge from ACE Intervention training and ACE card to determine if stressed service member has had thoughts of suicide. The witness will Ask, Care, and Escort as trained.
- Step 3: Thoughts of suicide by a stressed service member requires Company / Troop / Battery command leadership intervention. A stressed service member with thoughts of suicide will be safeguarded and cared for by the witness until they are safely escorted to their company leadership.
- Service members acting out preparation of suicide or in the act of suicide requires immediate medical attention and 911 should be called immediately.
- Service members with suicidal thoughts who are unable to get escorted to their company leadership will be escorted to a chaplain, Behavioral Health, or ER.
- Step 4: Witness does a proper handoff, sharing all precluding information, to ensure that care continues properly.
- Step 5: Command leadership CARES for stressed service member by engaging with empathetic communication.
- Ensure the stressed service member understands that they are not a burden and their leadership is committed to assisting them with overcoming or coping with their environmental stressors.
- Step 6: Command leadership builds rapport and uses open-ended fact-finding questions to determine what environmental factors are impacting the stressed service member.
- It is common for stressed service members to have more than one environmental stressor impacting them.
- Step 7: Command leadership uses the Courage CARES Resource Guide to develop a plan that will help address applicable environmental factors impacting the stressed service member.
- Company / Troop / Battery Commander is required to approve resource plan on a Memorandum for Record (MFR).
- Step 8: Command leadership will incorporate the use of the Decision Matrix to assist with identifying risk level potentially requiring Behavioral Health assistance or intervention.
- Command leadership should seek guidance from their unit Behavioral Health Officer or chaplain as needed.
- Service members will never be denied any requests to see Behavioral Health.
- Step 9: Witness or trusted leader is assigned as a Courage CARES mentor to ensure the stressed service member has assistance with the outlined resource plan developed for them.
- Team leaders or squad leaders are good options to assist service members.
- Step 10: Command leadership continues to follow up on the stressed service member to ensure that the resource plan established is alleviating pressure from environmental stressors.
- Command leadership will keep higher command informed as needed.
JBLM MWR Community Calendar is located at: https://jblm.armymwr.com/calendar
JBLM Garrision Installation Calendar is located at: https://home.army.mil/lewis-mcchord/contact/calendar
Behavioral Health
JBLM Resource Guide
At the 988 Suicide and Crisis Lifeline, we understand that life's challenges can sometimes be difficult. Whether you're facing mental health struggles, emotional distress, alcohol or drug use concerns, or just need someone to talk to, our caring counselors are here for you. You are not alone.
Location: Web Based
Phone: #998
Website: https://wa988.org / or https://988lifeline.org/
Hours of Operation: 24/7
The JBLM Suicide Prevention Program focuses on prevention education. If you are in crisis, please reach out to the Military/Veterans Crisis Line 988, press 1, Crisis and Suicide Hotline 988 or dial 911 for emergency assistance.
Location: Bldg. 2008B N. 3rd St., Joint Base Lewis-McChord, Wash., 98433
Phone: 253-477-3807 or 24/7 at the Suicide and Crisis Lifeline dial 988
Website: https://home.army.mil/lewis-mcchord/about/Directorates-support-offices/dhr/spp
Hours of Operation: Monday – Friday 7:30 a.m. to 4 p.m. Closed Federal Holidays and Weekends.
Rainier EBH
I CORPS HQ, 593rd ESC HHC, 62nd MED BDE, 42nd MP BDE, 22nd SIG BN, 13th CSSB, 6th CID, 201st EMIB; 16th CAB, Madigan Troop Battalion, SRU, 1MDTF, Active Army Reserve, Active National Guard (any unit not designated to another EBH).
Location: Bldg. 9921A and Bldg. 9920A Madigan Annex, Joint Base Lewis-McChord, Wash, 98433
Phone: 253-968-4851
Website: https://madigan.tricare.mil/Health-Services/Behavioral-Health
Hours of Operation: Monday – Friday 7:30 a.m. to 4 p.m. Closed Federal Holidays and Weekends.
1-2 EBH
1-2 Stryker Brigade Combat Team, 1-23 IN, 5-20 IN, 2-3 IN, 1-14 CAV: 1-37 FA 23rd BEB, 296 BSB
Location: Bldg. R 3742, Joint Base Lewis-McChord, Wash., 98433
Phone: 253-966-3640
Website: https://madigan.tricare.mil/Health-Services/Behavioral-Health
Hours of Operation: Monday – Friday 7:30 a.m. to 4 p.m. Closed Federal Holidays and Weekends.
2-2 EBH
2-2 Stryker Brigade Combat Team, 2-1 IN, 4-23 IN, 1-17 IN, 8-1 CAV, 2-17FA, 14BEB, 2BSB
Location: Bldg. R 1880, Joint Base Lewis-McChord, Wash., 98433
Phone: 253-967-1481
Website: https://madigan.tricare.mil/Health-Services/Behavioral-Health
Hours of Operation: Monday – Friday 7:30 a.m. to 4 p.m. Closed Federal Holidays and Weekends.
17/555 EBH
555th Engineer Brigade, 864th EN, 555 HHC, 110th CHEM, 3 ORD, 7ID HQ, 2ID HQ, 189th IN
Location: Bldg. 13815, Joint Base Lewis-McChord, Wash., 98433
Phone: 253-967-8283
Website: https://madigan.tricare.mil/Health-Services/Behavioral-Health
Hours of Operation: Monday – Friday 7:30 a.m. to 4 p.m. Closed Federal Holidays and Weekends.
SOF EBH
1SFG, 2/75th Rangers, 4/160th SOAR, 5th SFAB
Location: Bldg. R-3150, Joint Base Lewis-McChord, Wash., 98433
Phone: 253-966-6104
Website: https://madigan.tricare.mil/Health-Services/Behavioral-Health
Hours of Operation: Monday – Friday 7:30 a.m. to 4 p.m. Closed Federal Holidays and Weekends.
McChord BH
62nd Airlift Wing and McChord Field
Location: Bldg. 690 Barnes Blvd., Joint Base Lewis-McChord, Wash., 98438
Phone: 253-982-3685
Website: https://madigan.tricare.mil/Health-Services/Behavioral-Health
Hours of Operation: Monday – Friday 7:30 a.m. to 4 p.m. Closed Federal Holidays and Weekends.
If you are in immediate need of chaplain support and unable to reach your chaplain, or if you're dealing with an emergency outside regular duty hours
Phone: 253-967-0015
Website: https://home.army.mil/lewis-mcchord/my-Joint-Base-Lewis-Mcchord/all-services/chaplains
The Armed Forces Wellness Centers are an actionable platform delivering evidence-based programs that improve individual and unit performance and readiness, utilizing advanced testing technology to provide immediate feedback to improve Soldier readiness delivered by highly trained health and human performance professionals.
Location: Bldg. 3168 2nd Division Rd., Joint Base Lewis-McChord, Wash., 98433
Phone: 253-967-3757 or 253-732-6199
Website: https://madigan.tricare.mil/Clinics/Armed-Forces-Wellness-Center-JBLM
Hours of Operations: Monday-Friday 6 a.m. to 4 p.m. Closed Federal Holidays and Weekends
The Child and Family Behavioral Health Services (CAFBHS) serves children ages 4-7 with ADHD, Adjustment Disorder, Anxiety, Depression, Gender Dysphoria, Opposition Defiant Disorder, Parent Child conflict and PTSD.
Location: Madigan Annex, Bldg. 9923 A, Joint Base Lewis-McChord, Wash., 98433
Phone: 253-968-4843
Hours of Operation: Monday – Friday 7:30 a.m. to 4:30 p.m. Closed Federal Holidays and Weekends.
Counseling services for Soldiers from 7th ID HQ, 593rd ESC, 31st AD, 71st OD, 48th CH, 191st IN BDE, Madigan Troop BN; Outpatient BH assessment and treatment.
Location: Madigan Annex Bldg. 9924B, Joint Base Lewis-McChord, Wash., 98433
Phone: 253-968-6442
Website: https://madigan.tricare.mil/Health-Services/Behavioral-Health/Embedded-Behavioral-Health
Hours of Operation: Monday – Friday 7:30 a.m. to 4:30 p.m. Closed Federal Holidays and Weekends.
Counseling services for Airmen from the 62nd Airlift Wing and McChord Field; Outpatient BH assessment and treatment.
Location: Bldg. 690 Barnes Blvd., Joint Base Lewis-McChord, Wash., 98438
Phone: 253-982-3685
Website: https://madigan.tricare.mil/Health-Services/Behavioral-Health/Embedded-Behavioral-Health
Hours of Operation: Monday – Friday 7:30 a.m. to 4:30 p.m. Closed Federal Holidays and Weekends.
The Child and Family Behavioral Health Services (CAFBHS) serves children, adolescent and adult beneficiaries to provide individual, family therapy as well as medication management. We provide behavioral health services for military children in local schools and serve dependents and retirees assigned to the following Patient Centered Medical homes: Pediatrics, Family Medicine, Internal Medicine, McChord Family Medicine, Okubo Family Medicine, Madigan-Puyallup CBMH, South Sound CBMH, Winder Family Medicine
Location: Madigan Annex Bldg. 9923A, Joint Base Lewis-McChord, Wash., 98433
Phone: 253-968-4843 Option 5; 1-800-404-4506 (Appointment Center)
Hours of Operation: Monday – Friday 7:30 a.m. to 4:30 p.m. Closed Federal Holidays and selected training holidays.
The pastoral counseling team at the Chaplain Family Life Center provides a variety of free services to help you develop and strengthen your most important relationships in life.
Location: Family Life Center, Bldg. 9120 Transmission Line Road, Joint Base Lewis-McChord, Wash., 98433
Phone: 253-967-1723
Website: https://home.army.mil/lewis-mcchord/index.php/my-Joint-Base-Lewis-Mcchord/all-services/chaplains
Hours of Operation: Hours of Operation: Monday – Friday 9 a.m. to 5 p.m. Closed Federal Holidays and Weekends.
Faith base, family or individual counseling; Confidential, unlimited and free sessions
Location: Bldg. 9120 Jackson Ave. and Transmission Line Road, Joint Base Lewis-McChord, Wash., 98433
Phone: 253- 967-1723 (Call for an Appointment), phone not staffed, leave message
Website: https://home.army.mil/lewis-mcchord/index.php/my-Joint-Base-Lewis-Mcchord/all-services/chaplains
Hours of Operation: Monday – Friday 9 a.m. to 5 p.m. Closed Federal Holidays and Weekends.
Serving active-duty service members and their family members who are identified as high risk for Domestic Violence. Provide assessment, safety planning, case management and group treatment. Coordinates with Command, law enforcement and Child Protective Services.
Location: Madigan Annex Bldg. 9905, Joint Base Lewis-McChord, Wash., 98433
Phone: 253-968-4159
Website: https://madigan.tricare.mil/Clinics/Madigan-Annex
Hours of Operation: Monday – Friday 7:30 a.m. to 4:30 p.m. Closed Federal Holidays and Weekends.
The EAP is a confidential, one-stop information and referral program that is available to assist with short-term counseling/ consultation, problem solving, navigating the substance abuse assessment and treatment process, diversity and the intergenerational workforce, relationship discord, other challenges. Meeting with EAP does not jeopardize your job and it’s a voluntary program designed to help employees.
Location: Bldg. 2008B N. 3rd St., Joint Base Lewis-McChord, Wash., 98433
Phone: 253-732-2214
Website: https://home.army.mil/lewis-mcchord/my-Joint-Base-Lewis-Mcchord/all-services/employee-assistan
Hours of Operation: Monday – Friday 8 a.m. to 4 p.m. (Walk-in hours 8 a.m. to 3 p.m.), Closed Federal Holidays and Weekends.
The pastoral counseling team at the Chaplain Family Life Center provides a variety of free services to help you develop and strengthen your most important relationships in life.
Location: Main Chapel, South Liggett and 9th Division Drive, Joint Base Lewis-McChord, Wash., 98433
Phone: 253-967-1723, On Call Duty Chaplain 253-967-0015
Website: https://nrd.gov/resource/detail/15971950/Joint+Base+Lewis-McChord+-+Family+Life+Center
Hours of Operation: Call for more information
Location: 9040A Jackson Ave., Joint Base Lewis-McChord, Wash., 98431
Phone: 253-968-1390
Website: https://madigan.tricare.mil/Health-Services/Urgent-Emergency-Care
Hours of Operation: 24/7
Neurocognitive Clinic: Serving active-duty service members, family members and military retirees to provide specialty Neuropsychology Behavioral Health services. Referral Only
Location: Medical Mall Madigan Army Medical Center 9040 Jackson Ave., Joint Base Lewis-McChord, Wash., 98431
Phone: 253-968-4398
Website: https://madigan.tricare.mil/Health-Services/Specialty-Care/Neurology-Clinic
Hours of Operation: Monday – Friday 7:30 a.m. to 4 p.m. Closed Federal Holidays and Weekends.
Military and Family Life Counselors (MFLC) are licensed professionals who provide situational problem-solving consultations anonymously and confidentiality.
Location: Bldg. 2013, Joint Base Lewis-McChord, Wash., 98433
Phone: 253-293-2223, 253-363-6975 or for female counselor at 253-213-4038
Website: https://home.army.mil/lewis-mcchord/index.php/my-Joint-Base-Lewis-Mcchord/all-services/mflc
Hours of Operation: Monday – Friday 7:30 a.m. to 4:30 p.m. Closed Federal Holidays and Weekends.
Serving active-duty service members to provide intensive Behavioral Health treatment.
Location: Madigan Annex Bldg. 9924, Joint Base Lewis-McChord, Wash., 98433
Phone: 253-968-3339
Website: https://madigan.tricare.mil/About-Us/Graduate-Medical-Education/Clinical-Psychology
Hours of Operation: Monday – Friday 7:30 a.m. to 4 p.m. Closed Federal Holidays and Weekends.
A link to community psychological health resources in your local area.
Location: Web Based
Phone: 866-966-1020
Hours of Operation: Available 24/7 by phone, online chat, or email.
Tacoma Veteran Center Counseling offers confidential help for veterans, service members and their families at no cost in a non-medical setting. Their services include counseling for needs such as depression, posttraumatic stress disorder (PTSD), and the psychological effects of military sexual trauma (MST). They can also connect you with more support in VA and your community.
Location: 4916 Center Street, Tacoma, Wash., 98409
Phone: 253-565-7038
Website: https://www.va.gov/tacoma-vet-center/#:~:text=Call%20us%20anytime%20at%20877%2D927%2D8387.
Hours of Operation: Monday-Friday 8 a.m. to 4:30 p.m. Closed Federal Holidays and Weekends.
R2 reinforces the Army Values, beliefs and attitudes, and educates members of the Army team about the importance of building connections with each other, taking care of one another and being there to support fellow Soldiers.
Location: Bldg. T6193 Tacoma Ave., Joint Base Lewis-McChord, Wash., 98433
Phone: 253-968-7642
Website: https://www.armyresilience.army.mil/ard/r2/R2-Performance-center.html
Hours of Operation: Monday – Friday, 8 a.m. to 4 p.m. Closed Federal Holidays and Weekends.
We are on a mission to prevent and respond to sexual assault through a balance of focused education, compassionate advocacy and social justice in order to promote respect and dignity throughout Joint Base Lewis-McChord.
Location: Bldg. 100/STE 3024, Joint Base Lewis-McChord, Wash., 98433
Phone: 253-982-7272; 24/7 JBLM Victim Advocate Hotline 253-389-8469
Website: https://home.army.mil/lewis-mcchord/my-Joint-Base-Lewis-Mcchord/all-services/sharp-sapr
Hours of Operation: Monday – Friday 7:30 a.m. to 4 p.m. Closed Federal Holidays and Weekends.
Sexual Harassment, Assault Response and Prevention (SHARP) is a victim centered services and resource that assists victims with medical, legal and the criminal justice system. The program guides victims through restricted and unrestricted reporting options for sexual assault and formal and informal sexual harassment reporting options.
Location: 2140 Liggett Ave., Joint Base Lewis-McChord, Wash., 98433
Phone: CIV: 253-967-2072; 24-hour Hotline 253-389-8469
Website: https://home.army.mil/lewis-mcchord/my-Joint-Base-Lewis-Mcchord/all-services/sharp-sapr
Hours of Operation: Monday – Friday 7 a.m. to 4 p.m. Closed Federal Holidays and Weekends.
Pulmonary and Sleep Clinics: This clinic is staffed by subject matter experts who are experienced and certified in various fields including Sleep medicine, Sleep psychology, Respiratory therapy and Patient education.
Location: Medical Mall Madigan Army Medical Center 9040 Jackson Ave., Joint Base Lewis-McChord, Wash., 98431
Phone: 253-968-3214
Website: https://madigan.tricare.mil/Health-Services/Specialty-Care/Pulmonary-Sleep-Clinics
Hours of Operation: Monday – Friday 7:30 a.m. to 4:30 p.m. Closed Federal Holidays and Weekends.
Offers surviving family members access to support, information, and services when they need it and for as long as they need it, after the loss of a loved one.
Location: Waller Hall 2140 Liggett Ave., Joint Base Lewis-McChord, Wash., 98433
Phone: 253-966-5047, Toll Free: 1-866-963-2538
Website: https://home.army.mil/lewis-mcchord/index.php/about/Directorates-support-offices/dhr/sos
Hours of Operation: Monday – Friday 7:30 a.m. to 4 p.m. Closed Federal Holidays and Weekends.
The TBI clinic serves active-duty service members who have a history of TBI andretirees and dependents (over the age 18).
Location: 90390 Gardner Loop Road, Joint Base Lewis-McChord, Wash., 98433
Phone: 253-968-6478 or 1-800-404-4506
Website: https://madigan.tricare.mil/Clinics/Intrepid-Spirit-Center
Hours of Operation: Monday – Friday 7:30 a.m. to 4:30 p.m. Closed Federal Holidays and Weekends.
Closing Tab
Family Relationship
Family Advocacy Program (FAP) offers Family Anger Control Training and how to deal with anger and stress for men, women and teens.
Location: Bldg. 2140 Liggett Ave., Joint Base Lewis-McChord, Wash., 98433
Phone: 253-967-5901
Website: https://home.army.mil/lewis-mcchord/index.php/about/Directorates-support-offices/dhr/FAP
Hours of Operations: Monday – Friday 7:30 a.m. to 4 p.m. Closed Federal Holidays and Weekends
Provide education, (training and classes) and prevention of domestic violence and child abuse. The Family Advocacy Program is committed to strengthening the lives of service members and families and preventing and providing treatment for domestic violence and child abuse.
Location: Bldg. 2140 Liggett Ave., Joint Base Lewis-McChord, Wash., 98433
Phone: 253-967-5901
Website: https://home.army.mil/lewis-mcchord/index.php/about/Directorates-support-offices/dhr/FAP
Hours of Operations: Monday – Friday 7:30 a.m. to 4 p.m. Closed Federal Holidays and Weekends
If you are experiencing an emergency, or are in imminent danger, please call 911.
Location: Bldg. 2140 Liggett Ave., Joint Base Lewis-McChord, Wash., 98433
Phone: 253-967-5901
How to Report Child Abuse:
- Call CPS: 1-866-363-4276
- Call FAP Behavioral Health: 253-968-4159
- Call 911 or JBLM Military Police at 253-912-4442 or 253-912-4446
Website: https://home.army.mil/lewis-mcchord/index.php/about/Directorates-support-offices/dhr/FAP
Hours of Operations: Monday – Friday 7:30 a.m. to 4 p.m. Closed Federal Holidays and Weekends
JBLM Parent Central Services provides child care centers, family child care providers, and off-base childc are referrals. The program offers affordable quality child care and activities for children from 4 weeks through 12 years of age.
Location: 2295 S. 12th St., Joint Base Lewis-McChord, Wash., 98433
Phone: 253-966-2977
Website: https://jblm.armymwr.com/programs/cysreg
Hours of Operations: Monday – Friday 8 a.m. to 5 p.m. Closed Federal Holidays and Weekends
The American Red Cross conducts and provides Blood Drives, First Aid, CPR/BLS and AED Training, Disaster Relief, Disaster Preparedness, Connect Military Members to their Families.
Location: Bldg. 4201 West Way, Joint Base Lewis-McChord, Wash., 98433
Phone: 253-966-3889
Website: https://www.redcross.org/
Hours of Operations: Monday – Friday 8:30 a.m. to 4:30 p.m. Closed Federal Holidays and Weekends
Your Madigan Team of Lactation Consultants for breastfeeding is here to serve you. Our dedicated staff of both inpatient and outpatient providers, believe in a core system of care which encompasses the Ten Steps to Successful Breastfeeding.
Location: Madigan Army Medical Center 3rd Floor, Hospital Tower Bldg. 9040 Jackson Ave., Joint Base Lewis-McChord, Wash., 98431
Phone: 253-968-3044
Website: https://madigan.tricare.mil/Health-Services/Womens-Health-Pregnancy/Breastfeeding
Hours of Operations: Classes held the third Saturday of every month from 1 to 3 p.m.
The Family Advocacy Program offers Life Skills classes that include stress management, anger control, and parenting. These classes are designed to help Soldiers and Family members develop skills that will benefit them in their daily lives and may help to prevent instances of Family violence. All classes are free. You can self-enroll or you can be referred to classes by the chain of command or health professional.
Location: Bldg. 2140 Liggett Ave., Joint Base Lewis-McChord, Wash., 98433
Phone: 253-967-5901
Website: https://home.army.mil/lewis-mcchord/index.php/about/Directorates-support-offices/dhr/FAP
Hours of Operations: Monday – Friday 7:30 a.m. to 4 p.m. Closed Federal Holidays and Weekends
The Family Advocacy Program provides a vigorous proactive prevention and education program that coordinates resources, services, education, and training which result in a better quality of life. Promote and improve healthy family dynamics and interactions. Go to jblmdpfr.timetap.com to sign up for classes.
Location: Bldg. 2140 Liggett Ave., Joint Base Lewis-McChord, Wash., 98433
Phone: 253-967-5901
Website: https://home.army.mil/lewis-mcchord/index.php/about/Directorates-support-offices/dhr/FAP
Hours of Operations: Monday – Friday 7:30 a.m. to 4 p.m. Closed Federal Holidays and Weekends
As a military spouse, you are part of a strong, proud military community that counts more than 5 million warriors, family members and caregivers around the world. Whether you are new to the military community or a long-time contributing member, Military OneSource is with you through thick and thin. We help you make sense of the lingo, find jobs and get the most from your benefits.
Location: Online
Phone: 1-800-342-9647
Hours of Operations: Online 24/7
Resiliency Training for military couples: improve communication, problem solving, enhancing mutual support, strategy planning for deployment.
Location: Bldg. 2013 B N. 3d St. Room 331., Joint Base Lewis-McChord, Wash., 98433
Phone: 253-966-6390
Website: https://focusproject.org/joint-base-lewis-mcchord/
Hours of Operations: Email JBLM@focusproject.org for more information
The Military and Family Life Counseling Program provides free, confidential non-medical counseling to service members, their families and survivors on or near installations. Trained to work with the military community, military and family life counselors deliver valuable counseling services, briefings and presentations to the military community.
Location: Bldg. 2013 B N. 3d St., Joint Base Lewis-McChord, Wash., 98433
Phone: 253-293-2223 or 253-363-6975
Website: https://home.army.mil/lewis-mcchord/about/Directorates-support-offices/dhr/mflc
Hours of Operations: Monday – Friday 7:30 a.m. to 4:30 p.m. Closed Federal Holidays and Weekends
NPSP provides a wide variety of services that include single parenting, past childhood issues, behavioral problems and sibling rivalry.
Location: Bldg. 2140 Liggett Ave., Joint Base Lewis-McChord, Wash., 98433
Phone: 253-967-7409
Website: https://home.army.mil/lewis-mcchord/2316/5774/6264/DHRFAP-NPSPTrifold-fv_07132022.pdf
Hours of Operations: Monday – Friday 8:30 a.m. to 4:30 p.m. Closed Federal Holidays and Weekends
Provide education and support to pregnant women over 20 weeks.
Location: Bldg. 2140 Liggett Ave., Joint Base Lewis-McChord, Wash., 98433
Phone: 253-967-7409 or at the appointment line 1-800-404-4506
Website: https://home.army.mil/lewis-mcchord/2316/5774/6264/DHRFAP-NPSPTrifold-fv_07132022.pdf
Hours of Operations: Monday – Friday 8:30 a.m. to 4:30 p.m. Closed Federal Holidays and Weekends
The Family Advocacy Program (FAP) is committed to strengthening the lives of service members and families and preventing and providing treatment for domestic violence and child abuse and a safeline.
Location: Bldg. 2140 Liggett Ave., Joint Base Lewis-McChord, Wash., 98433
Phone: 253-966-SAFE (7233) and 253-967-5901
Website: https://home.army.mil/lewis-mcchord/index.php/about/Directorates-support-offices/dhr/FAP
Hours of Operations: 24 hours via 253-966-SAFE (7233) and Monday – Friday 7:30 a.m. to 4 p.m. Closed Federal Holidays and Weekends
The military offers enhanced support to service members who have special needs family members through the Exceptional Family Member Program (EFMP). Those on active duty enroll in the program when they have a family member with a physical, emotional, developmental or intellectual disability requiring specialized services so their needs can be considered in the military assignment process. EFMP is a mandatory enrollment program that works with other military and civilian agencies to provide a comprehensive, coordinated, and multidisciplinary approach for medical, educational and community support services to Families with special needs.
Location: Bldg. 2013 B N. 3rd St., Joint Base Lewis-McChord, Wash., 98433
Phone: 253-967-5797
Website: https://jblm.armymwr.com/programs/efmp
Hours of Operations: Monday – Friday 7 a.m. to 3 p.m. Closed Federal Holidays and Weekends
Supports medical side of EFMP program; enrollment/ disenrollment for CONUS and Overseas screening.
Location: Madigan Army Medical Center Bldg. 9040 Jackson Ave., Joint Base Lewis-McChord, Wash., 98431
Phone: 253-968-0254
Website: https://madigan.tricare.mil/Health-Services/Readiness/Exceptional-Family-Member-Program
Hours of Operations: Monday – Friday 7:30 a.m. to 4 p.m. Closed Federal Holidays, Weekends and Selected Training Holidays
The JBLM Center for Autism Resources, Education and Services (CARES) is a joint installation partnership between Madigan Army Medical Center and the JBLM Armed Forces Community Service which focuses on providing patient-centered care for military children with autism and their families. JBLM CARES houses support services such as: occupational, physical and speech therapy, ABA, Exceptional Family Member Program (EFMP) Systems Navigation, CYSS Respite Care and more.
Location: Bldg. 6993 Jackson Ave., Joint Base Lewis-McChord, Wash., 98431
Phone: 253-968-7924 or Appointment Line at 1-800-404-4506
Website: https://madigan.tricare.mil/JBLMCARES
Hours of Operations: Monday – Friday 6 a.m. to 8 p.m. Saturday 8 a.m. to 5 p.m. Closed Federal Holidays
Designed to help empower military caregivers with information about national-level resources and programs specifically for them. Topics include: helplines, advocacy and benefit information, career transitions and employment, military caregiver support, children’s needs, education and training, financial support, rest and relaxation, and others.
Location: Madigan Army Medical Center Bldg. 9040 Jackson Ave., Joint Base Lewis-McChord, Wash., 98431
Phone: 1-877-393-9058
Website: https://nrd.gov/misc/crdDownload
Hours of Operations: More Information available at https://nrd.gov/misc/crdDownload
IHG Army Hotels in Rainier Inn and Complex (Lewis Main). Before arriving, please check our Base Access Contact List to ensure you're aware of the most current base access guidelines.
Location: Bldg. 2107 Utah Ave., Joint Base Lewis-McChord, Wash., 98433
Phone: 253-964-0211
Website: https://www.ihg.com/armyhotels/hotels/us/en/joint-base-lewis-mcchord/zylma/hoteldetail
Hours of Operations: 24/7
The EAP is a confidential, one-stop information and referral program that is available to assist with: short-term counseling/ consultation, problem solving, navigating the substance abuse assessment and treatment process, diversity and the intergenerational workforce, relationship discord, other challenges meeting with EAP does not jeopardize your job. It’s a voluntary program designed to help employees.
Location: Bldg. 2008-B N. 3rd St., Joint Base Lewis-McChord, Wash., 98433
Phone: 253-732-2214
Website: https://home.army.mil/lewis-mcchord/my-Joint-Base-Lewis-Mcchord/all-services/employee-assistan
Hours of Operations: Monday – Friday 7:30 a.m. to 4 p.m. Closed Federal Holidays, Weekends and Selected Training Holidays
Children’s Waiting Room is a child care program located in or near military health care facilities that allows parents to attend scheduled appointments without the stress of having to find childcare outside of the hospital. This program improves access to health care by removing lack of childcare as a barrier, allowing service members and spouses to make their health and wellbeing a priority.
Location: Madigan Army Medical Center Bldg. 9059 Gardner Loop, Room 106, Joint Base Lewis-McChord, Wash., 98431
Phone: 253-660-0567
Website: https://pacificnw.asymca.org/services/childrens-waiting-room/
Hours of Operations: Monday – Friday 8 a.m. to 1 p.m. Closed Federal Holidays and Weekends
The RPP helps JBLM single and married service members and their families find affordable, off-base housing. The intent is to help ease the financial stress of PCS moves and other major transitions by encouraging landlords to provide a 5% or more discount on monthly rent, waive security/rent deposits and waive fees for credit checks.
Location: Housing Service Office Bldg. 5128, Joint Base Lewis-McChord, Wash., 98433
Phone: 253-967-3581
Hours of Operations: Monday – Friday 8 a.m. to 4 p.m. Closed Federal Holidays and Weekends
Northwest Harvest's hunger relief is comprised of more than 380 food banks, meal programs and high-need schools as unique as the communities they serve.
Location: See link for food bank locations
Phone: Main Office 800-722-6924
Website: http://www.northwestharvest.org/statewide-network
Hours of Operation: Monday – Friday 8 a.m. to 3 p.m.
Food Stamps; Food Assistance
Washington Basic Food Program: Food purchasing assistance qualification based on income.
Location: See weblink for locations
Phone: 877-501-2233
Website: http://www.foodhelp.wa.gov/basic_food.htm
Hours of Operation: See weblink for hours
Food Banks - Kitsap County
Provides free food for individuals and families in need within Kitsap County
Location: See link for locations
Phone: See link for phone numbers
Website: http://www.homelessshelterdirectory.org/cgi-bin/id/cityfoodbanks.cgi?city=Bremerton&state=WA
Hours of Operation: See link for hours of operation
Food Banks - Lewis County
Provides free food for individuals and families in need within Lewis County.
Location: 2901 Sawall Ave., Chehalis, Wash., 98532
Phone: 360-330-1519
Website: http://www.homelessshelterdirectory.org/cgi-bin/id/foodbank.cgi?foodbank
Hours of Operation: See link for hours of operation
Food Banks - Pierce County
Provides free food for individuals and families in need within Pierce County.
Location: See link for locations
Phone: See link for phone numbers
Website: http://www.co.pierce.wa.us/index.aspx?NID=454
Hours of Operation: See link for hours of operation
Food Banks - Puyallup
Provides free food for individuals and families in need within the following Puyallup zip codes (98352, 98371, 98372, 98373, 98374, 98375, or 98360.). By appointment only. To get your food, you must set up an appointment.
Location: Puyallup Food Bank, 217 West Stewart Ave., Puyallup, Wash., 98371
Phone: 253-848-5240
Website: http://puyallupfoodbank.org
Hours of Operation: Monday – Friday 9 a.m. to 12 p.m.
Food Banks - Thurston County
Provides free food for individuals and families in need within Thurston County. Provides free food for individuals and families in need within Thurston County.
Location: 220 Thurston Ave. NE, Olympia, Wash., 98501; Visit Weblink for other locations
Phone: 360-352-8597
Website: http://thurstoncounty.wa.us/solidwaste/business/docs/foodbanks.pdf
Hours of Operation: See link for hours of operation
WIC serves: - Breastfeeding women up to 1 year after delivery - Children up to age 5 years - Infants - Postpartum women up to 6 months after delivery - Pregnant women
Location: 551 Barnes Blvd., Joint Base Lewis-McChord, Wash, 98438
Phone: 253-966-4688 or 253-982-0210
Website: https://www.marybridge.org/services/wic-nutrition-services
Hours of Operation: Monday – Friday 8 a.m. to 5 p.m.
WA STATE DEPT OF SOCIAL and HEALTH SERVICES: Several state child care subsidy programs help eligible families with children pay child care costs. The most common is the Working Connections Child Care program which helps families who are working and have incomes at or below 200 percent of the federal poverty level. Other programs include the help for families who are homeless or seasonal workers, or through specific Department of Social and Health Services (DSHS) programs.
Location: Parent Central Services Bldg. 2295 S. 12th St., Joint Base Lewis-McChord, Wash., 98433
Phone: 855-696-2934 and select Option 1 for Family Support
Website: https://jblm.armymwr.com/programs/cysreg or https://public.militarychildcare.csd.disa.mil/mcc-central/mcchome#/
Hours of Operation: Monday – Friday 8 a.m. to 5 p.m.
There is no charge to use our facility; however, you are responsible for all set-up, onsite management, and clean-up following your event.
The FRC may be used for:
- Briefings, Trainings and Workshops
- SFRG / Key Spouse meetings
- Promotions, Retirements and Award Ceremonies
- Official Unit/Organization Events
Location: Family Resource Center Bldg. 4274 Idaho Ave., Joint Base Lewis-McChord, Wash., 98433
Phone: 253-967-9496
Website: https://home.army.mil/lewis-mcchord/about/Directorates-support-offices/dhr/frc
Reservations: https://jblmfrc.timetap.com/
Hours of Operations: Monday – Friday 8 a.m. to 4 p.m. Closed Federal Holidays and Weekends
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Substance Abuse
Serving active-duty service members - The Addictions Medicine Intensive Outpatient Program (AMIOP) provides intensive outpatient drug and alcohol services to active-duty service members struggling with addiction.
Location: Madigan Annex, Bldg. 9921B, Joint Base Lewis-McChord, Wash., 98433
Phone: 253-968-0002
Hours of Operation: Monday – Friday 7:30 a.m. to 4:30 p.m. Closed Federal Holidays and selected training holidays.
ASAP enhances Soldier's combat readiness by providing guidance on alcohol and drug policy and implementing prevention, education and training programs
Location: Bldg. 2008B N 3rd St., Joint Base Lewis-McChord, Wash., 98433
Phone: 253-967-4530
Website: https://home.army.mil/lewis-mcchord/about/Directorates-support-offices/dhr/asap
Hours of Operation: Monday – Friday 7:30 a.m. to 4 p.m. Closed Federal Holidays and Weekends
The EAP is a confidential, one-stop information and referral program that is available to assist with: Short-term counseling/ consultation, Problem solving, Navigating the substance abuse assessment and treatment process, Diversity and the intergenerational workforce, Relationship discord and other challenges Meeting with EAP does not jeopardize your job — it’s a voluntary program designed to help employees.
Location: Bldg. 2008B N 3rd St., Joint Base Lewis-McChord, Wash., 98433
Phone: 253-732-2214
Website: https://home.army.mil/lewis-mcchord/my-Joint-Base-Lewis-Mcchord/all-services/employee-assistan
Hours of Operation: Monday – Friday 8 a.m. to 4 p.m. (Walk in Hours 8 a.m. to 3 p.m.) Closed Federal Holidays and Weekends
Phone: 253-968-4331
The ADAPT section offers evaluation and treatment for substance related disorders. Services include education on substance misuse, individual therapy and group therapy.
Location: Bldg. 690 Barnes Blvd., Joint Base Lewis-McChord, Wash, 98438
Phone: 253-982-3685
Website: https://www.mcchord.af.mil/Units/62nd-Medical-Squadron/Clinics-and-services/
Hours of Operation: Monday – Friday 7:30 a.m. to 3:30 p.m. Closed Federal Holidays and Weekends.
Embedded Behavioral Health (EBH) Clinics and the McChord Behavioral Health (BH) Clinic offer a wide range of behavioral health services for service members. Scheduled services include individual therapy, group counseling, military specific evaluations, medication management and consultation, case management, and command consultation. Substance Use Disorder Clinical Care (SUDCC) is also provided in the EBHs and in the ADAPT clinic at McChord. Walk-in services include triage and evaluation of urgent behavioral health needs.
Location: See website for unit embedded behavior health locations.
Phone: See website for Embedded Behavior Health phone numbers by unit.
Website: https://madigan.tricare.mil/Health-Services/Behavioral-Health/Embedded-Behavioral-Health
Hours of Operations: 24/7
AFWC provides training and support for Service Members wanting to quit using any form of Tobacco or e-Cigarette device.
Location: Bldg. 3168 2nd Division Dr, Tacoma, WA 98433
Phone: 253-966-3757 or 253-732-6199
Website: https://madigan.tricare.mil/Clinics/Armed-Forces-Wellness-Center-JBLM
Hours of Operation: Monday – Friday 7:30 a.m. to 4:30 p.m. Closed Federal Holidays and Weekends.
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Duty Performance
R2 Performance Centers provide customized performance training that enables Soldiers to sustain personal readiness, enhance resilience, optimize human performance and build unit cohesion
Location: Bldg. T6193, Joint Base Lewis-McChord, Wash., 98433
Phone: 253-968-7642
Website: https://www.armyresilience.army.mil/ard/r2/R2-Performance-center.html
Hours of Operations: Monday – Friday 8a.m. to 4 p.m. Closed Federal Holidays and Weekends
The Madigan Nutrition Clinic offers a broad range of nutritional services designed to deliver patient-centered healthcare to Joint Base Lewis-McChord active duty service members, families and retirees. The clinic currently has four Registered Dietitians on staff. Our Registered Dietitians provide evidence-based medical nutrition therapy to active duty service members, families and retirees.
Location: Madigan Army Medical Center First Floor Bldg. 9040 Jackson Ave., Joint Base Lewis-McChord, Wash., 98431
Phone: 253-968-0547
Website: https://madigan.tricare.mil/Clinics/Nutrition-Services
Hours of Operations: Monday – Friday 7:30 a.m. to 4:30 p.m. Closed Federal Holidays and Weekends
The Armed Forces Wellness Centers are an actionable platform delivering evidence-based programs that improve individual and unit performance and readiness, utilizing advanced testing technology to provide immediate feedback to improve Soldier readiness delivered by highly trained health and human performance professionals.
Location: Bldg. 3168 2nd Division Rd., Joint Base Lewis-McChord, Wash., 98433
Phone: 253-967-3757 or 253-732-6199
Website: https://madigan.tricare.mil/Clinics/Armed-Forces-Wellness-Center-JBLM
Hours of Operations: Monday – Friday 6 a.m. to 4 p.m. Closed Federal Holidays and Weekends
The Armed Forces Wellness Centers are an actionable platform delivering evidence-based programs that improve individual and unit performance and readiness, utilizing advanced testing technology to provide immediate feedback to improve Soldier readiness delivered by highly trained health and human performance professionals.
Location: Bldg. 3168 2nd Division Rd., Joint Base Lewis-McChord, Wash., 98433
Phone: 253-967-3757 or 253-732-6199
Website: https://madigan.tricare.mil/Clinics/Armed-Forces-Wellness-Center-JBLM
Hours of Operations: Monday – Friday 6 a.m. to 4 p.m. Closed Federal Holidays and Weekends
The Armed Forces Wellness Centers are an actionable platform delivering evidence-based programs that improve individual and unit performance and readiness, utilizing advanced testing technology to provide immediate feedback to improve Soldier readiness delivered by highly trained health and human performance professionals.
Location: Bldg. 3168 2nd Division Rd., Joint Base Lewis-McChord, Wash., 98433
Phone: 253-967-3757 or 253-732-6199
Website: https://madigan.tricare.mil/Clinics/Armed-Forces-Wellness-Center-JBLM
Hours of Operations: Monday – Friday 6 a.m. to 4 p.m. Closed Federal Holidays and Weekends
The Armed Forces Wellness Centers are an actionable platform delivering evidence-based programs that improve individual and unit performance and readiness, utilizing advanced testing technology to provide immediate feedback to improve Soldier readiness delivered by highly trained health and human performance professionals.
Location: Bldg. 3168 2nd Division Rd., Joint Base Lewis-McChord, Wash., 98433
Phone: 253-967-3757 or 253-732-6199
Website: https://madigan.tricare.mil/Clinics/Armed-Forces-Wellness-Center-JBLM
Hours of Operations: Monday – Friday 6 a.m. to 4 p.m. Closed Federal Holidays and Weekends
The Armed Forces Wellness Centers are an actionable platform delivering evidence-based programs that improve individual and unit performance and readiness, utilizing advanced testing technology to provide immediate feedback to improve Soldier readiness delivered by highly trained health and human performance professionals.
Location: Bldg. 3168 2nd Division Rd., Joint Base Lewis-McChord, Wash., 98433
Phone: 253-967-3757 or 253-732-6199
Website: https://madigan.tricare.mil/Clinics/Armed-Forces-Wellness-Center-JBLM
Hours of Operations: Monday – Friday 6 a.m. to 4 p.m. Closed Federal Holidays and Weekends
The Madigan Nutrition Clinic offers a broad range of nutritional services designed to deliver patient-centered healthcare to Joint Base Lewis-McChord active-duty service members, families and retirees. The clinic currently has four registered dietitians on staff. Our registered dietitians provide evidence-based medical nutrition therapy to active-duty service members, families and retirees.
Location: Madigan Army Medical Center First Floor Bldg. 9040 Jackson Ave., Joint Base Lewis-McChord, Wash., 98431
Phone: 253-968-0547
Website: https://madigan.tricare.mil/Clinics/Nutrition-Services
Hours of Operations: Monday – Friday 7:30 a.m. to 4:30 p.m. Closed Federal Holidays and Weekends
Madigan Physical Therapy will promote wellness and generate a medically ready and ready medical force through high quality, evidence-based, and patient-centered health care in support of DOD Beneficiaries. Our locations consist of five on JBLM. The main PT clinic is located in the hospital and we have clinics on JBLM at Okubo, Winder, McChord as well as Puyallup and South Sound clinics off of JBLM.
Location: Madigan Army Medical Center Bldg. 9040 Jackson Ave., Joint Base Lewis-McChord, Wash., 98431
Phone: 253-968-5445
Website: https://madigan.tricare.mil/Health-Services/Physical-Medicine-and-Rehabilitation
Hours of Operations: Monday – Friday 7:30 a.m. to 4:30 p.m. Closed Federal Holidays and Weekends
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Financial
Army Emergency Relief (AER) is a non-profit organization that is dedicated to “Helping the Army Take Care of its Own.” AER provides financial assistance to active Soldiers and retirees, their family members, surviving spouses and orphans who are experiencing a financial hardship.
Location: 2140 Liggett Ave., Joint Base Lewis-McChord, Wash., 98433
Phone: 253-967-9852, Emergencies after hours call the American Red Cross 877-272-7337
Hours of Operation: Monday – Friday: 7:30 a.m. to 4 p.m. Walk-ins: Monday, Tuesday, Wednesday and Friday from 8 a.m. to 2 p.m. Thursday 9 a.m. to 2 p.m. Closed Federal Holidays and Weekends.
WA STATE DEPT OF SOCIAL AND HEALTH SERVICES: Several state child care subsidy programs help eligible families with children pay child care costs. The most common is the Working Connections Child Care program which helps families who are working and have incomes at or below 200 percent of the federal poverty level. Other programs include the help for families who are homeless or seasonal workers, or through specific Department of Social and Health Services (DSHS) programs.
Location: Parent Central Services Bldg. 2295 S. 12th S., Joint Base Lewis-McChord, Wash., 98433
Phone: 855-696-2934 and select Option 1 for Family Support
Website: https://jblm.armymwr.com/programs/cysreg or https://public.militarychildcare.csd.disa.mil/mcc-central/mcchome#/
Hours of Operation: Monday-Friday 8 a.m. to 5 p.m.
The Red Cross conducts and provides Blood Drives, First Aid, CPR and AED Training, Disaster Relief, Disaster Preparedness, Connect Military Members to their Families.
Location: Bldg. 4201 West Way, Joint Base Lewis-McChord, Wash., 98433
Website: http://www.redcross.org/local/washington.html
Hours of Operation: Monday – Friday 8 a.m. to 4:30 p.m. Closed Federal Holidays and Weekends.
The EAP is a confidential, one-stop information and referral program for the JBLM DOD civilian population, retirees and family members over the age of 18. EAP is available to assist with: Short-term counseling / consultation, problem solving, navigating the substance abuse assessment and treatment process, Diversity and the intergenerational workforce, Relationship discord and other challenges. Meeting with EAP does not jeopardize your job — it’s a voluntary program designed to help employees.
Location: 2008-B N. 3rd St, Room B114, Joint Base Lewis-McChord, Wash., 98433
Phone: 253-732-2214
Hours of Operation: Monday – Friday 8 a.m. to 4 p.m. (Walk-in Hours 8 a.m. to 3 p.m.) Closed Federal Holidays and Weekends.
Provide services and counseling that support commanders in maintaining unit financial readiness to sustain deployments, to counsel and educate Service members and their Families on financial self-sufficiency.
Location: Waller Hall 2140 Liggett Ave., Joint Base Lewis-McChord, Wash., 98433
Phone: 253-967-1453
Hours of Operation: Monday – Friday 9 a.m. to 4 p.m. Closed Federal Holidays and Weekends.
Northwest Harvest's hunger relief is comprised of more than 380 food banks, meal programs and high-need schools as unique as the communities they serve.
Location: See link for food bank locations
Phone: Main Office: 800-722-6924
Website: http://www.northwestharvest.org/statewide-network
Hours of Operation: Monday – Friday 8 a.m. to 3 p.m.
Food Stamps; Food Assistance
Washington Basic Food Program: Food purchasing assistance qualification based on income.
Location: See weblink for locations
Phone: 877-501-2233
Website: http://www.foodhelp.wa.gov/basic_food.htm
Hours of Operation: See weblink for hours
Food Banks - Kitsap County
Provides free food for individuals and families in need within Kitsap County
Location: See link for locations
Phone: See link for phone numbers
Website: http://www.homelessshelterdirectory.org/cgi-bin/id/cityfoodbanks.cgi?city=Bremerton&state=WA
Hours of Operation: See link for hours of operation
Food Banks - Lewis County
Provides free food for individuals and families in need within Lewis County.
Location: 2901 Sawall Avenue, Chehalis, Wash., 98532
Phone: 360-330-1519
Website: http://www.homelessshelterdirectory.org/cgi-bin/id/foodbank.cgi?foodbank
Hours of Operation: See link for hours of operation
Food Banks - Pierce County
Provides free food for individuals and families in need within Pierce County.
Location: See link for locations
Phone: See link for phone numbers
Website: http://www.co.pierce.wa.us/index.aspx?NID=454
Hours of Operation: See link for hours of operation
Food Banks - Puyallup
Provides free food for individuals and families in need within the following Puyallup zip codes (98352, 98371, 98372, 98373, 98374, 98375, or 98360.). BY APPOINTMENT ONLY. TO GET FOOD YOU MUST SET UP AN APPOINTMENT.
Location: Puyallup Food Bank, 217 West Stewart Ave., Puyallup, Wash., 98371
Phone: 253-848-5240
Website: http://puyallupfoodbank.org
Hours of Operation: Monday – Friday 9 a.m. to 12 p.m.
Food Banks - Thurston County
Provides free food for individuals and families in need within Thurston County. Provides free food for individuals and families in need within Thurston County.
Location: 220 Thurston Ave. NE, Olympia, Wash., 98501; Visit Weblink for other locations
Phone: 360-352-8597
Website: http://thurstoncounty.wa.us/solidwaste/business/docs/foodbanks.pdf
Hours of Operation: See link for hours of operation
WIC serves: - Breastfeeding women up to 1 year after delivery - Children up to age 5 years - Infants - Postpartum women up to 6 months after delivery - Pregnant women
Location: 551 Barnes Blvd., Joint Base Lewis-McChord, Wash, 98438
Phone: 253-966-4688, 253-982-0210
Website: https://www.marybridge.org/services/wic-nutrition-services
Hours of Operation: Monday – Friday 8 a.m. to 5 p.m.
The RPP helps JBLM single and married service members and their families find affordable, off-base housing. The intent is to help ease the financial stress of PCS moves and other major transitions by encouraging landlords to provide a 5% or more discount on monthly rent, waive security/rent deposits and waive fees for credit checks.
Location: Housing Service Office Bldg. 5128, Joint Base Lewis-McChord, Wash., 98433
Phone: 253-967-3581
Hours of Operations: Monday – Friday 8 a.m. to 4 p.m. Closed Federal Holidays and Weekends
The Employment Readiness Program (ERP) assists Families to meet the challenges associated with career planning and job search by providing expert help and resources through a cohesive, standardized employment support program. We provide a full range of information and referral services and assistance in the areas of employment, education and training.
Location: Bldg. 9040 Room 104 Gardner Loop, Joint Base Lewis-McChord, Wash., 98433
Phone: 253-477-9675
Website: https://jblm.armymwr.com/programs/erp
Register at: https://jblmerp.timetap.com/
Hours of Operation: Monday – Friday 8 a.m. to 4 p.m. Closed Sundays and Holidays
Santa's Castle is to ease holiday stress by providing new toys, board games and books to active-duty families in Washington who are experiencing financial hardships.
Location: 2094 Bitar Ave., Joint Base Lewis-McChord, Wash., 98433
Phone: 253-966-2355
Website: https://www.jblmsantascastle.org/
Hours of Operations: Monday – Friday 8 a.m. to 4:30 p.m. Closed Federal Holidays and Weekends.
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Command Tools
At the 988 Suicide and Crisis Lifeline, we understand that life's challenges can sometimes be difficult. Whether you're facing mental health struggles, emotional distress, alcohol or drug use concerns, or just need someone to talk to, our caring counselors are here for you. You are not alone.
Location: Web Based
Phone: #998
Website: https://wa988.org/ or https://988lifeline.org/
Hours of Operation: 24/7
Is inclusive of all branches of the military community in providing the opportunity to influence the quality of life and standard of living. At other installations, Army garrisons, and higher headquarters, the program is known as the Army Family Action Plan (AFAP).
Location: 4274 Idaho Ave., Joint Base Lewis-McChord, Wash., 98433
Phone: 253-967-2324
Website: https://jblm.armymwr.com/programs/AFAP
Hours of Operation: Monday – Friday 8 a.m. to 4 p.m. Closed Federal Holidays and Weekends.
From Family readiness to financial health and much more AFCS delivers quality-of-life programs tailored to your needs.
Location: 2166 N 3rd St and Pendleton Ave., Joint Base Lewis-McChord, Wash., 98433
Phone: 253-967-7166
Website: https://jblm.armymwr.com/categories/ACS
Hours of Operation: Monday – Friday 9 a.m. to 4 p.m. Closed Federal Holidays and Weekends.
At Joint Base Lewis-McChord’s legal offices, we provide free confidential legal assistance to service members, their family members and military retirees. Legal advice is available for divorce, child custody issues, debt collection, consumer matters, military administrative matters and certain other personal legal matters.
Location:
Lewis Main Bldg. 2008, Joint Base Lewis-McChord, Wash., 98433
McChord Field 100 Col. Joe Jackson Blvd. Suite 1096, Joint Base Lewis-McChord, Wash, 98438
Phone: Lewis Main 253-477-1886; McChord Field 253-982-5513
Hours of Operation:
(JBLM) Monday – Wednesday and Friday, 9:30 a.m. to 4:30 p.m. and Thursday 1 to 4:30 p.m. Closed Federal Holidays and Weekends.
(McChord) Monday, Wednesday and Friday 8 a.m. to 2:45 p.m. and Tuesday and Thursday 8 a.m. to 4 p.m. Closed Federal Holidays and Weekends.
Volunteer legal services upon income qualification. Services include: POA, Notary services, wills, family law, evictions.
Location: 621 Tacoma Ave S Suite 403, Tacoma, Wash., 98402
Phone: 253-572-5134 or 253-272-8871
Website: https://www.tpcba.com/public/free-legal-services
Hours of Operation: Monday – Friday 9:15 a.m. to 12:15 p.m. Closed Federal Holidays and Weekends
R2 reinforces the Army Values, beliefs and attitudes, and educates members of the Army team about the importance of building connections with each other, taking care of one another and being there to support fellow Soldiers.
Location: Bldg. T6193 Tacoma Ave., Joint Base Lewis-McChord, Wash., 98433
Phone: 253-967-3718
Website: https://www.armyresilience.army.mil/ard/r2/R2-Performance-center.html
Hours of Operation: Monday – Friday 8 a.m. to 4 p.m. Closed Federal Holidays and Weekends.
The National Resource Directory is one of the largest online collections of government and non-government resources specifically designed for veterans, service members, their families and caregivers. With a unique collection of more than 16,000 organized and vetted resources, the directory provides information covering a variety of topics, including benefits and compensation, education, homeless assistance, housing and other services.
Location: Web Based
Phone: 800-827-1000
Website: http://www.NRD.gov
Hours of Operation: See website for more information.
The pastoral counseling team at the Chaplain Family Life Center provides a variety of free services to help you develop and strengthen your most important relationships in life.
Location: Main Post Chapel South Liggett and 9th Division Dr., Joint Base Lewis-McChord, Wash., 98433
Phone: 253-967-1723; On Call Chaplain 253-967-0015
Website: https://home.army.mil/lewis-mcchord/index.php/my-Joint-Base-Lewis-Mcchord/all-services/chaplains
Hours of Operation: Monday – Thursday 9 a.m. to 5 p.m. Friday 9 a.m. to 3 p.m. Closed Federal Holidays and Weekends.
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CARES Community
Better Opportunities for Single Service Members is a program that supports the overall quality of life for single Service members. The BOSS program is based on three program pillars:
- Quality of life.
- Community service.
- Recreation and leisure.
Location: Warrior Zone Bldg. 11592 17th and D St., Joint Base Lewis-McChord, Wash., 98433
Phone: 253-967-5636
Website: https://jblm.armymwr.com/PROGRAMS/BOSS
Hours of Operations: Monday 1 to 4 p.m. Tuesday-Friday 9:30 a.m. to 4 p.m. Closed Federal Holidays and Weekends
The IVC program embraces all installation volunteer programs, unites all volunteers who support service members and families and formalizes the military’s commitment to volunteerism.
Location: Family Resource Center Bldg. 4274 Idaho Ave., Joint Base Lewis-McChord, Wash., 98433
Phone: 253-967-2324
Website: https://jblm.armymwr.com/programs/IVC
Hours of Operations: Monday – Friday 8 a.m. to 4 p.m. Closed Federal Holidays and Weekends
There is no charge to use our facility; however, you are responsible for all set-up, onsite management, and clean-up following your event.
The FRC may be used for:
- Briefings, Trainings, and Workshops
- SFRG / Key Spouse meetings
- Promotions, Retirements, and Award Ceremonies
- Official Unit/Organization Events
Location: Family Resource Center Bldg. 4274 Idaho Ave., Joint Base Lewis-McChord, Wash., 98433
Phone: 253-967-9496
Website: https://home.army.mil/lewis-mcchord/about/Directorates-support-offices/dhr/frc
Reservations: https://jblmfrc.timetap.com/
Hours of Operations: Monday – Friday 8 a.m. to 4 p.m. Closed Federal Holidays and Weekends
Santa's Castle is to ease holiday stress by providing new toys, board games and books to Active Military Families in Washington who are experiencing financial hardships.
Location: 2094 Bitar Ave., Joint Base Lewis-McChord, Wash., 98433
Phone: 253-966-2355
Website: https://www.jblmsantascastle.org/
Hours of Operations: Monday – Friday 8 a.m. to 4:30 p.m. Closed Federal Holidays and Weekends.
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Transition
Service Member for Life - Transition Assistance Program (SFL-TAP): We assist with transition from the military to the civilian sector. Our team of transition counselors are here to help guide you on your path as a service member transitioning out of the military.
Location: Hawk Transition Center Bldg. 1157 41st Division Rd., Joint Base Lewis-McChord, Wash., 98433
Phone: 253-967-3258
Website: https://home.army.mil/lewis-mcchord/my-Joint-Base-Lewis-Mcchord/all-services/TAP
Hours of Operations: Monday – Friday 7:30 a.m. to 4 p.m. Closed Federal Holidays and Weekends
The AMRAP serve as a local resource, facilitator, and problem solver for service members and their families. AMRAP are located in the Medical Treatment Facility (MTF) and serve as a liaison between MEDCOM, the Soldier and family member, the MTF commander and the Warrior in Transition Unit (WTU) commander.
Location: Madigan Army Medical Center Bldg. 9040 Jackson Ave., Joint Base Lewis-McChord, Wash., 98431
Phone: 253-967-0415
Website: Email usarmy.jbsa.medcom.mbx.medcom-ombudsman@mail.mil for more information.
Hours of Operations: 24/7
The JBLM Relocation Readiness Program (RRP) is a comprehensive program designed to assist service members and families with transfers and relocations throughout the tour cycle.
Location: Bldg. 2140, Joint Base Lewis-McChord, Wash., 98433
Phone: 253-967-3633 or 253-982-3695
Website: Email https://home.army.mil/lewis-mcchord/about/Directorates-support-offices/dhr/relo
Hours of Operations: Monday – Friday 7:30 a.m. to 4 p.m. Closed Federal Holidays and Weekends
The Retirement Service Office provides quality service regarding benefits, entitlements, information and referral to retirees, their families as well as active-duty Soldiers and their families preparing for retirement. Retirement Services coordinates, conducts and facilitates detailed periodic Pre-Retirement and Survivor Benefit Plan group briefings for all retiring Soldiers (per DA policy, which also strongly encourages family members to attend).
Location: Bldg. 2150, Joint Base Lewis-McChord, Wash., 98433
Phone: 253-966-5884 or 253-982-3214
Website: Email https://home.army.mil/lewis-mcchord/about/Directorates-support-offices/dhr/mpd/retirement-services
Hours of Operations: Monday – Friday 9 a.m. to 3:30 p.m. Closed Federal Holidays and Weekends
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