Frequently Asked Questions

The Directorate of Public Works Housing Division is an element of Fort Bragg Garrison that provides support to housing residents.
 

Specifically, Fort Bragg's privatized housing partner Corvias manages the on-post houses for service members and their Families who would like to live on the installation. 

The Directorate of Public Works Housing Division is an element of Fort Bragg Garrison. The three offices of DPW Housing are the Housing Services Office (HSO) assists with off-post housing, Unaccompanied Housing (UH) assists with single-Soldier quarter accommodations, and Army Residential Communities Initiative (RCI) assists with on-post Family housing.
 

HSO assists service members and their Families with off-post housing information, guidance, and queries.

UH facilitates first sergeant and barracks manager training for personnel who manages barracks.
 

RCI provides oversight of privatized housing partner Corvias, home inspections prior to a Family moving in, and is a Garrison advocate between service members and Corvias.

Your Basic Housing for Allowance (BAH) is the stipend the Department of Defense allocates to pay for the majority of rent and utilities.

Your BAH includes the following:

The Basics: Rent, average gas and electric, water and sewer, emergency services such as fire and police department services, municipal services.

Added Services: Maintenance, lawn care, trash removal, and pest control.

Added amenities: Community centers, playgrounds, green spaces, and resident events.

Project cost: Corvias fees based on performance goals, project oversight, and debt service fees.

Future improvements: Home renovations, new home construction, new community center, and new amenities.

Remaining BAH funds are reinvested back into your community.

For housing issues or concerns, work order requests can be accomplished by the following ways:

- Submit a request through your resident portal

- Contact or visit your neighborhood center:

- For emergency work orders, call the hotline at (866) 206-1365.

- If Corvias is unable to address your housing concern or the issues has not been resolved, contact the DPW Housing Advocate line at (910) 908-4504.

The following are ways to place a service order request for the barracks:

- In person at Bldg. 251 Boxcar St.

- Call (910) 396-0321

- Online at via the Arma App https://www.maintenance.army.mil

There are three types of work orders:

Emergency. Takes priority over all other work and requires immediate action including overtime or diverting craftsman from other jobs. It consists of correcting failures and problems that constitute to **life, health, and mission, security or property, e.g. power outage or pipe burst.

- Emergency examples include, overflowing drains ,broken water or steam pipes, gas leaks, major utilities services failures, broken electrical components, which may cause fire or shock, stopped up commodes (when only one available for use), and accidental lock-ins of small children.

Life, Health, Safety: Any emergency condition (work order(s)), that, if not corrected or mitigated, may cause harm or injury to a person. E.g. small child locked inside a house; broken electrical component that could cause a fire; gas leak. Life, Health and Safety Work Orders are a subset of emergency work orders.

Urgent. Urgent work is required to correct a condition which could become an emergency, could seriously affect moral, or has command emphasis.

- Urgent examples include, heating and warm water supply outages, air-conditioning failures, or functional failure of ranges or refrigerators. As a general rule, we will make every effort to accomplish all urgent work within at least 2 working days of receipt of the request. However, actual response time for urgent work may vary from 2 hours to 5 calendar days depending upon availability of craftsmen, relative urgency, and time of request(that is, weekend, nighttime, duty hours, and so forth).

Routine. Routine work does not meet the categories of emergency or urgent. This category covers work which, if not accomplished, would only continue an inconvenience or unsightly condition. Work in this category will normally be accomplished on a first come first-served basis. Every effort will be mad to respond to and complete routine WOs within 6 business days for Family Housing and 30 Days all other facilities.

• Mold is Common: Millions of mold species exist in our environment. If you detect mold, remove it, and inspect for source of issue.
• Prevention: Take steps to prevent mold and clean it up properly to lessen risks.
• Signs of Mold: If you see mold often, it likely means there's a moisture problem that needs fixing.
• Act Quickly: If you find moisture, control it within 24-48 hours to stop mold from growing.
• Routine Checks: Regularly inspect your space to manage moisture and keep it mold-free.
• Health Awareness: Mold can be a health risk if you are allergic, and people may react differently. Talk to your doctor if you have health concerns.

If live on or off post - please submit a work order to your housing leasing center.

If you live in the barracks, please submit a work order request through ARMA.

Routine Maintenance for Mold Prevention
Living Spaces:
. Clean dust and grime, especially around vents.
. Ensure furniture isn’t obstructing HVAC airflow.
. Check for water intrusion or condensation.
. Keep humidity under 60%, ideally, 30 – 50%.
. Close windows while A/C is on to reduce humidity.
. Change HVAC filters every 90 days.
Kitchen:
. Regularly clean refrigerator.
. Look for condensation or leaks.
. Inspect sink and plumbing for leaks.
. Clean floors, cabinets, and appliances.
. Make sure ventilation/exhaust systems are properly
vented to the outside.
Bathroom:
. Check sink and plumbing for leaks.
. Maintain cleanliness in damp areas.
. Ensure exhaust vent is functioning properly (test with toilet paper).
. Submit work orders for non-functioning vents or mold in tub caulking.
. For mold under 10 ft2, tenant may clean with proper PPE and cleaner.