COVID-19 Message to Retired Soldiers / Surviving Spouses and their Families

March 19, 2020


The health and safety of the Fort Drum community is the highest priority during the Coronavirus (COVIDS-19) pandemic.

In order to reduce the risk and spread of the virus, we are asking all community members - to include our Retired Soldiers, Surviving Spouses and their Families - to practice responsible social distancing and avoid any unnecessary travel.

Before entering Fort Drum, please call the facility or organization you intend to visit to check its current hours of operation. Information regarding the status of services and operations throughout the installation is updated frequently at and on social media at

Until further notice, the Fort Drum Retirement Service Office will no longer accept walk-ins or appointments for Retired Soldiers, Surviving Spouses, and their Families. The majority of our services will still be available online and via telephone and e-mail. We are currently transitioning to telework and will continue to provide the best support possible.

If you need assistance, please contact us by phone at (315) 772-6339 / 6434 / 3189, or email

For any pay issue or information update with DFAS, call 1-800-321-1080 or go online to and click on askDFAS to submit information or update your DFAS account.

If you or anyone in your family is feeling ill, please stay at home and contact your health care provider for guidance. You can also call the TRICARE Nurse Advice Hotline at any time (1-800-874-2273, option 1) or the Army Public Health Center Hotline at 1-800-984-8523. The Guthrie Pharmacy has established a drive-thru for prescriptions. To request a prescription refill or verify one is ready, call (315) 772-3696.

Thank you for your understanding as we all do our best to support each other during this current challenge.


To provide quality service regarding benefits, entitlements, information and referral to retirees and their Families, as well as active-duty Soldiers and their Families preparing for retirement. The Retirement Services Office also publishes the Fort Drum Retired Army Newsletter, advises and supports the Fort Drum Retiree Council, develops public support of Army programs and informs the retired community of upcoming events of interest.


Hot Topics:


Blended Retirement System Information:


U.S. Army Retirement Planning Guide:


U.S. Army Retired Soldier Handbook:


Fort Drum Retiree Council newsletter




Fort Drum Medical Pre-Retirement / Survivor Benefits Plan (SBP) Briefing (MANDATORY):

This briefing is mandatory for all medically retiring Soldiers to complete the clearing process. You do not need retirement orders to attend this briefing! If you are entering the Medical Evaluation Board process, check with your Physical Evaluation Board Liaison Officer (PEBLO) and ask if they recommend you to attend.

*Medical Pre-Retirement briefings will be conducted the first, second and fourth Wednesday of each month (except federal holidays), from 1 to 4 p.m., at Clark Hall, Room C1-34. You do not need orders to attend. Recommend attendance 180 days from projected medical release.

**The RSO provides these briefings to those in the Medical Evaluation Board process separately for the convenience of Soldiers and their Families to help accommodate already full schedules with other appointments.

***If you would prefer the full schedule briefing, you are more than welcome to attend one of those scheduled below.


Pre-Retirement / SBP Briefing for Soldiers with 20-plus years of service (MANDATORY):

Third Wednesday of every month, 8:45 a.m. to 3:30 p.m., Clark Hall, Room C1-34


This briefing is mandatory for all active-duty Soldiers to complete the clearing process. You must attend one of these briefings and ensure your attendance is documented by the Retirement Services Office. Certain mandatory paperwork must be completed by the Soldier and any respective spouse before completing the clearing process. Failure to attend may slow or stop your out-processing.

Spouse attendance is important.


Monthly Retirement Breakfast:

Third Saturday of every month, 8 to 10 a.m., IHOP, 1290 Arsenal St., Watertown, N.Y. (This is a casual event.)



2020 Annual Retiree Appreciation Day (RAD)

Saturday, Sept. 26, 8 a.m. to 2 p.m., Main Exchange, Bldg. 10730, Fort Drum, N.Y.

Fitness Challenge, Friday, Sept. 25, 6 to 7 p.m., Atkins Functional Fitness Facility, Fort Drum, N.Y.

For more information, call (315) 772-6434.



Civilian attire is authorized for all events. Spouses are always encouraged to attend.

Questions: (315) 772-6339 / 6434 / 3189


* * *


Helpful Links:

American Red Cross:

Army and Air Force Exchange Service (AAFES):

Army Echoes:  

Army Emergency Relief:

Army Retirement Services:  

Defense Commissary Agency (DeCA):

FEDVIP Dental and Vision Coverage:

ID Card Service Locations Around the World:

Medicare information:

Military Compensation:  

Military Records Request:

MyPay website:

NYS Department of Veterans Affairs:

SFL-TAP Retirement:

Soldier for Life - Transition Assistance Program (Fort Drum)

Soldier for Life - Transition Assistance Program:

Social Security Online: 


U.S. Veterans Affairs:  

Watertown Vet Center:


 = Link to a nongovernmental site. IMCOM is not responsible for the content of links outside of


(Updated January 2020)

Retirement Services Office (RSO)

1 (800) 556-9790; (315) 772-6339 / 6434
(315) 772-1135

Clark Hall, Bldg. 10720, Room B2-40

Mount Belvedere Boulevard

Hours of Operation:

7:30 a.m. to 4 p.m.

Monday through Friday

Closed on federal holidays


Handicapped accessible