COVID-19 Message to Retired Soldiers / Surviving Spouses and their Families

March 19, 2020


The health and safety of the Fort Drum community is the highest priority during the Coronavirus (COVIDS-19) pandemic.

In order to reduce the risk and spread of the virus, we are asking all community members - to include our Retired Soldiers, Surviving Spouses and their Families - to practice responsible social distancing and avoid any unnecessary travel.

Before entering Fort Drum, please call the facility or organization you intend to visit to check its current hours of operation. Information regarding the status of services and operations throughout the installation is updated frequently at and on social media at

Until further notice, the Fort Drum Retirement Service Office will no longer accept walk-ins or appointments for Retired Soldiers, Surviving Spouses, and their Families. The majority of our services will still be available online and via telephone and e-mail. We are currently transitioning to telework and will continue to provide the best support possible.

If you need assistance, please contact us by phone at (315) 772-6339 / 6434 / 3189, or email

For any pay issue or information update with DFAS, call 1-800-321-1080 or go online to and click on askDFAS to submit information or update your DFAS account.

If you or anyone in your family is feeling ill, please stay at home and contact your health care provider for guidance. You can also call the TRICARE Nurse Advice Hotline at any time (1-800-874-2273, option 1) or the Army Public Health Center Hotline at 1-800-984-8523. The Guthrie Pharmacy has established a drive-thru for prescriptions. To request a prescription refill or verify one is ready, call (315) 772-3696.

Thank you for your understanding as we all do our best to support each other during this current challenge.


To provide quality service regarding benefits, entitlements, information and referral to retirees and their Families, as well as active-duty Soldiers and their Families preparing for retirement. The Retirement Services Office also publishes the Fort Drum Retired Army Newsletter, advises and supports the Fort Drum Retiree Council, develops public support of Army programs and informs the retired community of upcoming events of interest.


Hot Topics:


Blended Retirement System Information:


U.S. Army Retirement Planning Guide:


U.S. Army Retired Soldier Handbook:


Fort Drum Retired Soldiers Newsletter - Summer 2021




Pre-Retirement / Survivor Benefits Plan (SBP) Briefing for ALL Soldiers retiring for longevity or medical reasons (Mandatory): Due to current operating restrictions, scheduled group medical and longevity retirement briefings at Clark Hall have been cancelled. Once circumstances allow, we will return to our normal briefing schedule and location. Any changes will be posted on this page.

All Active Duty/AGR/USAR/ARNG Soldiers 12 months or less out from their anticipated retirement date are required to access pre-retirement and Survivor Benefit Plan information for review at the following sites:  


Once you have reviewed the required briefings and information, contact our office for follow-up questions and counseling. You do not need retirement orders to complete this process! If you are entering the Medical Evaluation Board process, check with your Physical Evaluation Board Liaison Officer (PEBLO) and ask if they recommend that you complete this process.

This review of this information is mandatory for all active-duty Soldiers to complete the clearing process. We recommend for those who are married, to review this information with your spouse and write down your questions before contacting us. Before clearing you must contact us by email at confirming you have completed the review in order for our office to document this in your file and schedule retirement / SBP counseling by the Retirement Services Office. Certain mandatory paperwork must be completed by the Soldier and any respective spouse before completing the clearing process. Failure to complete this process may slow or stop your out-processing.

If you have issues accessing the required information, please contact our office.


Monthly Retirement BreakfastCancelled until further notice

Third Saturday of every month, 8 to 10 a.m., IHOP, 1290 Arsenal St., Watertown, N.Y. (This is a casual event.)



2021 Annual Retiree Appreciation Day (RAD)


The 2021 Retiree Appreciation Day will take place Saturday, Aug. 28, in Clark Hall on Fort Drum. 

See the flyer below for details. For more information, call (315) 772-6434 / 6339.


2021 RAD - Aug 28.jpg



Civilian attire is authorized for all events. Spouses are always encouraged to attend.

Questions: (315) 772-6339 / 6434 / 3189


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Helpful Links:

American Red Cross:

Army and Air Force Exchange Service (AAFES):

Army Echoes:  

Army Emergency Relief:

Army Retirement Services:  

Defense Commissary Agency (DeCA):

FEDVIP Dental and Vision Coverage:

ID Card Service Locations Around the World:

Medicare information:

Military Compensation:  

Military Records Request:

MyPay website:

NYS Department of Veterans Affairs:

SFL-TAP Retirement:

Soldier for Life - Transition Assistance Program (Fort Drum)

Soldier for Life - Transition Assistance Program:

Social Security Online: 


U.S. Veterans Affairs:  

Watertown Vet Center:


 = Link to a nongovernmental site. IMCOM is not responsible for the content of links outside of

Retirement Services Office (RSO)

1 (800) 556-9790; (315) 772-6339 / 6434
(315) 772-1135

Clark Hall, Bldg. 10720, Room B2-40

Mount Belvedere Boulevard

Hours of Operation:

7:30 a.m. to 4 p.m.

Monday through Friday

Closed on federal holidays


Handicapped accessible