Due to the continued spread of COVID-19, the Under Secretary of Defense Memorandum Dated 16 April 2020 with an expiration date of 30 September 2020 has been extended.
Per the NEW USD Memorandum “Policy Guidance Extension for Identification Card Operations for COVID-19” Dated 8 September 2020, the following policies are still in effect:
Due to the extremely high volume of customers and to ensure continued social distancing, walk-ins will not be seen unless the service being requested is an actual emergency.
Please wear a mask or face covering during your appointment.
Per Policy Guidance ID cards must be within 30 days of expiration for renewal and ID cards will not be issued due to printed information changes (e.g., promotions, name changes, pictures...).  The minimum age for a child to receive an ID card is age 14, unless parents are dual military or a single parent.  These changes expire June 30 2021.
You are required to call ahead to check availability and schedule an appointment or use the appointment scheduler online; hours of operation are 0800-1530.
RAPIDS appointment scheduler: https://idco.dmdc.osd.mil/idco/#/

SERVICES AVAILABLE:
PIN RESET
DEERS ENROLLMENT
EXPIRED ID CARDS
EXPIRING W/IN 30 DAYS
EXTENSION OF DEERS (COLLEGE STUDENT)
LOST ID CARD

EMERGENCY:
EXPIRED ID CARD
LOST ID CARD
PIN RESET
ID CARD NEEDED DUE TO MEDICAL APPT

What we do for you:
Issue / replace the Common Access Card (CAC) and Uniformed Services ID Card for authorized customers.
Enroll / update authorized customers information in the Defense Enrollment Eligibility Reporting System (DEERS).

What you can do for us:

Before driving here, there may be another office closer to where you live:

ID cards - DEERS Locations

VIEW MAP ABOVE AS A PDF.

 

View the Facebook information (below black box) for the latest news and status of our services.

Please make an appointment so we can take care of you in a timely manner!
Appointments are available up to two months in advance using the online Appointment Scheduler:
Make, find, or cancel an appointment online.
Appointments start at 0800 each day with the last appointments scheduled to start at 1530.

It is your responsibility to bring all Required Documentation for the services we offer, or you will be re-scheduled. Some expired forms of ID may now be used. Also, have two valid forms of identification regardless of age.

Appointments will still be the priority, but walk-ins will be accepted on an emergency case by
case basis for ID cards that are:

-- Expired ID:
All ID cards may be renewed 90 days prior to expiration.

MilConnect: Before a family member's ID card expires, the sponsor, using their CAC card, can now go to MilConnect to submit the required DD 1172 form online. The dependent can then renew their ID card without the sponsor. View the Guide and go to https://www.dmdc.osd.mil/milconnect/

-- Need a PIN reset

-- Lost or Stolen - View the Lost / Stolen Incident Report form. Bring completed form with you or get the form at the MPD / AG office. The form only needs to be signed by a sponsor for a dependent ID with two forms of identification.