NEW COMMON ACCESS CARD CERTIFICATES
Email address updates to the CAC are required for those with a government cell phone, all other personnel do not require their email address and certificates to be updated at this time. Since these updates take time, appointments are required for this action. Please visit ID Card Office Online (osd.mil) to make an appointment.
Starting March 19, 2022, the ID Card Offices will begin issuing CACs with certificates from the new DISA Certificate Authorities (CAs 62-69). Customers receiving their CAC after this date may experience issues with the certificates not being recognized, these issues need to be addressed with your IT person. DMDC issued a message with more information that you can retrieve here: Message of the Day (deps.mil).
Also, there is an influx of new employees (Military/Civilian/Contractors) who do not have an email address provisioned prior to making a CAC appointment. Please ensure that you have your organization’s DEPO Entitlement Manager provision your email account PRIOR to making a CAC appointment. Without an email address, we are unable to load your certificates needed to access websites and email, and you will need another appointment to have your CAC updated once you receive your email address. ID Card Office Online (osd.mil)
Our Basic Procedures
Customers are required to have an appointment. Customers must present valid identification and required documentation at the scheduled appointment. Sponsors must accompany their Family members at all times. However, this facility does accept power of attorney in the absence of the Sponsor, or a DD Form 1172-2 that is generated by a DEERS/ID Cards Facility or online by visiting https://www.dmdc.osd.mil/self_
to generate a DD Form 1172-2. You must have a CAC reader to complete the DD Form 1172-2 online. The form has to be generated within 30 days prior to your appointment.
All individuals requesting a replacement for a lost or stolen CAC are required to present documentation from their local security office or CAC sponsor, confirming that the CAC has been reported lost or stolen. The individual will still be required to produce two (2) valid forms of ID to acquire a new CAC.
Documentation Required for ID Card Issuance
CAC: Active Duty, Reserve, Guard, Civilian, Contractor, NAF, and AAFES
- Promotion orders, E4 or above (if rank change)
- Enterprise email address if Department of Army (army.mil) - not required for CAC issuance
- Contractors must be verified in CVS (every time a card is issued)
Geneva Convention CAC:
- Contractor – must have a SPOT LOA (Letter of Authorization) with the proper boxes checked.
- Civilian – Copy of Orders generated and completed through the DTS, or a completed DD Form 1610.
Retired Military: DD Form 214 or retirement orders and two (2) valid forms of ID
Individual Ready Reserve (IRR): DD Form 214 and two (2) valid forms of ID
Dependent ID: **Sponsors must accompany their Family members at all times. However, this facility does accept power of attorney in the absence of the Sponsor, or a DD Form 1172 that is generated by a DEERS/ID Cards Facility within the last 90 days.
Spouse – Two (2) valid forms of ID (Medicare Card if turning age 65.
Un-remarried Widow – Two (2) valid forms of ID (Medicare Card if turning age 65)
Former Spouse – Two (2) valid forms of ID (Medicare Card if turning age 65).
- Dependent under age 18 - No ID necessary
Dependent over age 21 – (Student) – Two (2) valid forms of ID, letter from school registrar office stating full time enrollment (Verification from Clearing House is also acceptable), and the expected graduation date at accredited college.
Dependent over age 21 – (Incapacitated Child) – Two (2) valid forms of ID and Current Dependency Determination* Medical Sufficiency Letter
Other Dependent – (Parent, Parent-in-Law, etc) – Two (2) valid forms of ID and Current Dependency Determination.
*(Dependency Determination must be completed every four years or status change)
DAV (initial issuance): Two (2) valid forms of ID and letter from VA stating member is 100% disabled and authorized commissary and exchange privileges, and DD 214.
Ways to Verify and Update DEERS
• ON-LINE: You have two options for updating personal information online:
Visit the DEERS Web Site at: https://www.dmdc.osd.mil/appj/address and follow the steps to update your address, email address, and phone numbers on line. (MUST have CAC or DFAS PIN)
Via the Beneficiary Web Enrollment Web Site at: https://www.dmdc.osd.mil/appj/bwe/indexAction.do This site is linked directly to the DEERS database, so when you update your information via this portal, it not only updates DEERS, but also with your regional contractor. (MUST have a CAC or DFAS PIN)
• BY PHONE: Call the Defense Manpower Data Center Support Office at 1.800.538.9552 to update your addresses, email address, and phone number. (TTY/TDD for the deaf: 1.866.363.2883)
• BY FAX: Fax address, email address or phone number changes to the Defense Manpower Data Center Support Office at 1.831.655.8317.
• BY MAIL: Mail changes to the Defense Manpower Data Center Support Office. You must include supporting documentation if you are updating a Family member’s status:
Defense Manpower Data Center Support Office
400 Gigling Road
Seaside, CA 93955-6771
• IN PERSON: To add or remove Family members, visit a local DEERS office. You can search for an office near you by visiting http://www.dmdc.osd.mil/rsl/. Call the office first to verify location and business hours.
Requirements for DEERS Enrollment
Spouse – Marriage Certificate, Birth Certificate (preferred), Photo ID, and Social Security Card
- Former Spouse – Marriage Certificate (original), Divorce Decree (original), complete set of DD Form 214’s or statement of service, and two valid forms of ID
Dependent Child – Birth Certificate (original), Social Security Card
- Newborn Child – Newborns can be entered into DEERS within the first 90 days. Sponsor must present a Certificate of live birth authenticated by the attending physician or other responsible person from a U.S. hospital or medical treatment facility.
- Dependent Stepchild – Birth Certificate, Social Security Card, and Marriage Certificate
- Illegitimate child of Male Sponsor – Birth Certificate, Social Security Card, court documentation showing paternity was judicially determined or appropriate documentation of the state with jurisdiction (where mother and child currently reside)
- Adopted Child – Final Adoption Decree, Birth Certificate, and Social Security Card
- Ward – Court documentation naming sponsor guardian for minimum of 12 consecutive months, Birth Certificate, Social Security Card
- Dependent Child over age 21 (Student) – Letter from School Registrar Office
- Dependent Child over age 21 (Incapacitated) – Current Dependency Determination, Medical Sufficiency Statement
Other Dependent (Parent, Parent-in-Law, etc) – Current Dependency Determination, sponsor’s or spouse’s birth certificate reflecting parent’s name, and social security card
DAV – Photo ID, Birth Certificate, letter from VA stating member is 100% disabled and authorizes commissary and exchange privileges and DD Form 214
Retired Military – Photo ID, Retirement orders or DD Form 214 (Reserve Retired – bring Retiree Letter)
IRR – Photo ID, DD Form 214
If you have any questions or are unsure of any of the requirements listed above please call 520.533.1608/1645.
To be considered sufficiently dependent upon the Sponsor, the claimed dependent’s qualifying income must be less than 50% of his/her expenses and the member's contribution must exceed 50% of the dependent's expenses. This can include:
References: AFI 36-3026 Identification Cards for Members of the Uniformed Services, their Family Members and other eligible personnel.