Image of the Service Member and Family Assistance Center (SFAC), showing the building's exterior.


Our efforts are aimed at fostering dignity and independence, while assisting injured, wounded, and critically ill Service members and their Families in their transition, either back to duty or to service as a vital member of the community.

Information & Referral Services are available at the SFAC

Community Information Services (CIS) provides information on both military and civilian agencies to Servicemembers, Family Members, Retirees, and Department of Defense Civilians. Our staff will assist you in finding available, appropriate resources to meet your needs.  For assistance, please call 253-966-8433.


Register Online for a Briefing or Class

To register for any of the briefings or classes listed below, visit

My Army Benefits Class

A Critical, hands-on class for Service Members and Family members that will show you how to use the My Army Benefits calculators, disability income estimates, Federal and state benefits information, and Army-wide resource locator. You should attend this class whether you are staying in service or transitioning out of the military.
We will explore the medical board process and P3 profile relationship to DA PAM 611-21 for MOS/AOC. Students will learn about and explore reading the VASRD and Combined Rating tables as well.
There will be discussion on other personnel actions, such as CRSC/CRDP, administrative absence/transition leave policy, promotions, TSGLI, SGLI conversion to VGLI/whole life insurance policies, and the importance or records updates. Service members of any branch and Veterans can use the website for information and benefits assistance. Spouses and caregivers are highly encouraged to attend even if the sponsor cannot! 
Note: We ask that you do not bring children to this class.

Social Security Disability Insurance (SSDI) Brief

Service members are eligible for expedited claim processing with the Social Security Administration. If you are unable to perform work activity for pay or profit due to one or more conditions, you may be approved for benefits. 
Note: Active Duty status and receipt of pay do not necessarily prevent payment of disability benefits.

WDVA Veterans Benefits Brief (Virtual - MS Teams)

Provides pre-separation claims assistance - Benefits Delivery at Discharge (BDD). The Washington Department of Veterans Affairs (WDVA) connects Veterans and their Families with benfits at the state and federal level. Provides informational and advisory services to all veterans, Active Duty personnel, and their families.
Note: Teams session login information will be emailed after registration.



(253) 966-8643
Services and direction to ensure transitioning Service members complete the TAP program and receive their
DD-214 as they clear JBLM. Also acts as a liaison with job training and placement programs to help Service
members acquire post-service employment.


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(253) 967-1226
Provides financial counseling and financial education services to help Service members improve their personal
finances and increase their financial literacy. One-on-one financial counseling appointments are available to help you establish a budget, develop a strategy to pay off debt, review your credit report, prepare for retirement (TSP/BRS), improve your overall money management skills, and much more.


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(253) 967-6916
Provides comprehensive education counseling & assistance in the following areas: education benefits, application process, obtaining degrees, certifications, training & licensing, JST, CLEP, apprenticeship programs, tuition & credentialing assistance, incentives & entitlements, testing, & financing education.

Human Resources (Mil)

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(253) 966-3754
Assists with personnel records updates, iPERMS audits, and State Notary services. Provides regulatory guidance
on many topics, covering career, service computation, promotions, retirements, insurance conversion, military benefits, TSGLI claims, and navigating the Integrated Disability Evaluation System (IDES).

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Additional Support Services Available

MicrosoftTeams-image (18).png  Social Services: (253) 966-8433

Conducts basic non-medical needs assessment for individuals & families with referrals or coordination to services as needed through Federal, State, and local non-profit organization/s. Provides assistance with Social Security Disability applications, Hero Miles, and coordination of life skill classes

MicrosoftTeams-image (19).png  Ombudsman: (253) 320-9725

Services provided by Madigan Army Medical Center. A neutral, independent and confidential resource and liaison for Soldiers, their Family members, and other beneficiaries. Ombudsmans facilitate the resolution of problems and complaints in a fair, impartial, and timely manner.

Veterans Services from Partner Organizations
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WA Department of Veterans Affairs (WDVA): (253) 548-6018

Provides VA pre-separation claims assistance Benefits Delivery at Discharge (BDD). The WDVA Connects Veterans and their Families with benefits at the State and Federal level. Provides informational and advisory services to all veter-ans, active duty personnel, and their Families.

Veteran Readiness & Employment (VR&E): (206) 419-2860 | (253) 967-7064

Offers counseling, vocational assessments, training opportunities, employment services and disability advocacy. VR&E is available through the Department of Veterans Affairs to those who meet eligibilty requirements. Service delivery method is primarily remote