Our enduring obligation is to take care of our people — our Soldiers, families and civilian employees. At Fort Detrick, we are fully committed to providing a safe, secure environment on our installation. If you are a resident of Fort Detrick housing the following process can be used to resolve maintenance issues:
Submit Work Order
Fort Detrick Residents Click Here to Submit A Work Order Online to Balfour Beatty Communities or call (240) 379-6518
Glen Haven Apartments and Townhome Residents Click Here To Submit A Work Order Online To Balfour Beatty Communities or call (301) 649-9700
For Barracks Residents contact DPW by calling (301) 619-HELP or your Unit Commander/Manager
Follow-Up on Unresolved/Critical Issues
If you have an issue that is not resolved to your satisfaction or in a timely manner after submitting a work order to Balfour Beatty Communities, we encourage you to elevate your issues/concerns through any of the following methods:
Contact Fort Detrick Community Housing Community Director by calling (240) 379-6410
Contact Glen Haven Community Housing Manager by calling (301) 649-9700
Commanders Housing Hotline (24/7): Call 301-619-7114 to address your unresolved issue or concern directly with a Garrison Command Team representative.
Interactive Customer Evaluation: Click Here To Submit an ICE comment regarding Fort Detrick housing. The command team reviews every ICE comment submitted.
The U.S. Army Medical Command Housing Environmental Health Response Registry
The U.S. Army Medical Command is established a Housing Environmental Health Registry to address housing health or safety concerns of current or former Army housing residents. The registry will allow the Army Public Health Center to provide current or former residents information on environmental health hazards, assist them in seeking medical care for any housing related illnesses or concerns, and serve as a two-way exchange of information for all potential enrollees. Anyone interested in enrolling in the registry can call the toll-free hotline at 1-800-984-8523 where they will be able to voice their concerns. The registry will be manned 24 hours a day, seven days a week.
Additional registry numbers:
Overseas: DSN (312) 421-3700
Stateside: DSN 421-3700
links to the APHC sites relating to Army Family Housing
Definitions: Emergency and Urgent Issues
EMERGENCY ISSUES
- A/C not working (temps greater than 85 degrees)
- Broken water line/No water
- Electrical hazards
- Heat not working (temps less than 55 degrees)
- Garage door inoperable (safety risk to children)
- Sewage back up
- Inoperable exterior door lock
- All mold calls
- Gas leak
URGENT ISSUES
- Complete range or oven failure
- Inoperable toilet (if another is available)
- Refrigerator failure
- No hot water
- Leaks
Other hazardous or life-threatening situations not identified as critical to life, safety or health will be individually assessed.
Life/Safety/Health Definition: "Any emergency or urgent condition or work order that, if not corrected, may cause harm or injury to a person."
Documents Specific To Fort Detrick Housing
Documents Specific to Glen Haven Residents
NDAA Documents Relevant to Both Locations
To file a work order on your phone, you can use the Balfour Beatty mobile app on your phone. Go to the app store on your phone to download it.
