JBLM Army Military Pay Office (AMPO)

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U.S. Army Human Resources Command has established a 1-800 number for help for Soldiers who have COVID-19-related PCS or TDY questions. Call the HRC 24/7 Army Service Center at 1-800-582-5552 or visit: https://www.hrc.army.mil/

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In-Processing provides services to Soldiers PCSing to JBLM

Soldiers in-processing at JBLM will be provided a brief on day two of their in-processing. The brief is conducted in Waller Hall, Room 200B at 9:45 a.m. Tuesdays, Wednesdays and Thursdays -- except for DONSAs and federal holidays.  The briefing will include information on entitlements that will stop upon arrival and entitlements the Soldiers are authorized while stationed at JBLM. In addition, Soldiers are provided assistance with their TLE (Temporary Lodging Expenses) and travel vouchers for submission to DFAS Rome.

Soldiers may attend the brief in full or sign up to use SmartVoucher.  Prior to the brief starting, Soldiers are given the option to use SmartVoucher. Soldiers opting to use SmartVoucher sign in and are provided a handout to assist in the digital process to complete their in-processing.

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Separations/Retirements

Finance Separation/Retirement in-person briefings are mandatory for all personnel physically located on JBLM. Briefings are held as follows:

  • Separating/ETSing - Tuesdays at 11:00 a.m. in Room 322, Waller Hall
  • Retiring – Thursdays at 11:00 a.m. in Room 322, Waller Hall

Call the contact number or email us at the email address below as soon as you have orders to make your appointment for the briefing.

For personnel not physically located on JBLM: The Interview checklist is included in the Retirement and Separation Brief. Please review the briefing and forward the interview checklist to our office with your orders and leave forms via the email below. We will review your pay record for accuracy and work your final out appointment with you.

usarmy.jblm.fin-mgt-cmd.mbx.ampo-separations@army.mil

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McChord Field Finance

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Walk-in appointments are available 9 a.m. to noon Mondays & Wednesdays. We encourage customers to continue to reach out via e-mail or call 253-982-2594 for routine military, travel, or civilian pay matters.
 
The Financial Services office is located in Building 100, Suite 1122. The Financial Services office provides customer service for military pay, travel pay, debts, separation and retirement pay.
 
 
The Comptroller Services Portal (CSP) enables Airmen to submit customer service requests related to military pay, civilian pay, and travel pay, through a simple, secure online process. CSP does not require VPN access but does require a CAC reader when using a personal computer. 
Please follow the link here: https://csp.cce.af.mil/#/

Military Pay Resources

More information and tools to help manage your official military pay

DFAS pays all DoD military and civilian personnel, retirees and annuitants, as well as major DoD contractors and vendors. DFAS also supports customers outside the DoD in support of electronic government initiatives. Customers include the Executive Office of the President, the Department of Energy, the Department of Veterans Affairs, the Department of Health and Human Services and the U.S. Agency for Global Media.

myPay is an innovative, automated system that puts you in control of processing certain discretionary pay data items without using paper forms. You can also get your pay and tax statements, and travel advice of payment using myPay.
 
The Thrift Savings Plan (TSP) is a tax deferred retirement savings and investment plan that offers Service members / Federal Employees the same type of savings and tax benefits that many private corporations offer their employees under 401(k) plans. Participants have the opportunity to save part of their income for retirement, receive matching agency contributions, and reduce current taxes.
 

Financial Readiness Resources (Personal Finances)

Increase your personal financial literacy and/or receive financial assistance in times of need.

The Financial Readiness Program provides education, counseling, and support services to assist active and retired service members, their family members, and DA civilians with their personal finances. Services offered include: One-on-one and couples counseling with an accredited financial counselor, workshops on personal finance, and customized personal finance workshops for military units with locations on Lewis-Main and McChord Field.

Army Emergency Relief (AER) is a private, non-profit organization established to assist Soldiers and their Family members in emergency financial situations due to no fault of their own.
Financial assistance is given in the form of an interest-free loan, grant, or combination of the two. Loans are repaid by an allotment. AER is by appointment for intake or returns.

The Air Force Aid Society (AFAS) is the official charity of the United States Air Force
The Society supports the Air Force Mission by providing worldwide emergency financial assistance (via interest-free loans and grants) to Airmen and their eligible Family members,  educational assistance programs, and offering an array of base community enhancement programs that have a positive impact on the welfare of Airmen and their Families.