New Identification Cards (ID) Procedures


The Directorate of Human Resources, Fort Jackson, Identification card office continues to strive and provide excellent customer service. During this year, the wait time for walk-in customers was long and uncertain resulting in unhappy customers. Therefore, to improve efficiency, effective Jan. 3, 2022, walk-ins will be allocated for emergencies only. The following constitutes an emergency: Soldiers and Department of Defense civilian/contractors with a non-functioning common access cards, customers needing a replacement CAC due to lost or stolen card, and new employment of DOD civilian/contractor employees.


ID card appointments can be made 90 days prior to the expiration date on your ID card. We highly encourage you to make an appointment to have predictability on when you will be seen.


The new operating hours will be Monday through Friday, 8 a.m. to 3:40 p.m. for scheduled appointments only. Appointments are made utilizing the RAPIDS Appointment Scheduler at Below are instructions for scheduling appointments on the website: 


1. Log onto the provided website @

2. Click “Search for Site by Name or ID”

3. Enter 102071 under “Site Name or ID”

3. Select “Search”

4. Select “Ft Jackson site”

5. At the bottom of the page select “Schedule an Appointment”

6. The calendar will display either “Available Appointments or Fully Booked”

7. Availability will display at the bottom of the page

5. Complete the required information, then “Save”

(Note: An appointment must be made for each individual that needs an appointment. Only one appointment can be made per time slot)


Once scheduled, you will receive a confirmation email with the details and special instructions about your appointment. It is imperative that you pay special attention to the required/accepted documents needed for the appointment.


Having trouble scheduling an appointment? Please call 751-6024 for assistance.


Personal Identification Numbers (PIN) Reset:

PIN resets are conducted Monday-Friday, 7:30 a.m. to 4 p.m., in Room 124 for trainees/students and Room 200 for permanent party Soldiers, civilians, and contractors.


For additional ID card information, please contact us at 751-6024 or listen to the pre-recorded frequently asked questions at 751-7731.


Extended Policy Guidance for Identification Card Operations During COVID-19. 

Due to the DoD’s limited ability to return Identification (ID) Card facilities to normal operations while continuing to comply with local pandemic safety precautions, the Acting Under Secretary of Defense has extended Uniformed Services ID (USID) cards that expired between Jan. 1, 2020 and July, 31 2021 as follows:

 -       Aug. 31, 2021 for all Foreign Affiliates and their dependents

-       Oct. 31, 2021 for dependents of Active Duty Uniformed Service members, and for Reserve and National Guard Uniformed Service members and their dependents

-       Jan. 31, 2022 for Retirees and their dependents, and all other populations

 USID cards that expired before Jan. 1, 2020 or after July 31, 2021 have not been extended and will not be accepted. The DHR POC for this action can be reached at (803) 751-7571 .

Increased Minimum Age for ID card: The increased minimum age for all ID card issuances requirement has been changed from age 10 to age 14.

ID Card Office Changes

 Effective Aug. 1, 2021, the Fort Jackson ID Card office procedures will change as follows: 


                Hours:  8 a.m. to 4:45 p.m. (Monday-Friday); Exception is Federal Holidays

                             8-10 a.m. Walk-ins

                             10:30 a.m. to 4:45 p.m. Appointments/Emergencies

*Note:  Emergencies are Lost ID Cards, Pin Resets, and Cards with Chip Issues