The Fort Jackson ID Card Facility located in Room 109, Bldg. 5450 Strom Thurmond Blvd., services walk-in customers from 8-10 a.m. Monday through Friday. All appointments are scheduled from 10 a.m. to 3:20 p.m. Monday through Friday. The office closes at noon on the first and third  Thursday of each month for mandatory training. It is closed on all federal holidays.

PER THE SERVICE PROJECT OFFICER, EFFECTIVE IMMEDIATELY, THE COMMON ACCESS CARD (CAC) WILL NO LONGER BE ACCEPTED AS A FORM OF IDENTIFICATION WHEN REQUESTING A REPLACEMENT ID.  CUSTOMERS MUST HAVE TWO FORMS OF UNEXPIRED IDENTIFICATIONS.  ANY QUESTIONS REFERENCE THIS NOTIFICATION, NEEDS TO BE DIRECTED TO THE SERVICE PROJECT OFFICER AT 1-888-276-9472.

Mission:

The Directorate of Human Resources, Fort Jackson, Identification card office continues to strive and provide excellent customer service. Effective Jan. 3, 2022, walk-ins will be allocated FOR EMERGENCIES ONLY. The following constitutes an emergency: Soldiers and Department of Defense civilian/contractors with a non-functioning common access cards, customers needing a replacement CAC due to lost or stolen card, pin rest, expired card and new employment of DOD civilian/contractor employees.

ID Cards

Effective December 16, 2024:

• Walk-in Hours, from 8-10 a.m., will now be reserved for emergencies only. Emergencies include:
  • Soldiers and Department of Defense civilians/contractors with a non-functioning Common Access Card (CAC).
  • Customers, including family members and retirees, needing a replacement card due to loss, theft, expiration, or new employment as DOD civilians/contractors.

• New Appointment Hours: Appointments will be available from 10 a.m. to 3:40 p.m., Monday through Friday, by scheduled appointments only. Appointments can be made using the RAPIDS Appointment Scheduler at https://idco.dmdc.osd.mil/idco.

     Appointment Scheduling Instructions:

• Each appointment is for one customer only requiring a military ID card.

• Newly approved disabled veterans must have an appointment scheduled in advance.

• Appointments are not necessary for pin resets or to obtain a printed DD Form 1172-2. Pin resets will be processed in Room 124.

Important Reminders:

• Customers aged 18 and over must present two forms of unexpired identification upon arrival. A list of acceptable identity documents can be found here: https://home.army.mil/jackson/9716/9020/4655/List_of_Acceptable_Documents.pdf

• ID card appointments can be scheduled up to 90 days prior to the expiration date on your ID card, and we highly encourage making an appointment to ensure predictability for service.

For added convenience, many sponsors can now submit an Online USID card Request through the Family ID Cards page at https://idco-pki.dmdc.osd.mil/idco/view-family-info. The requested card will be printed and mailed directly to the cardholder. (The process MUST begin and end online)

NOTE: that the ID Card Office will close on the first and third Thursday of each month from 12: 30-4:30 p.m. for training.

All above information can be located on the Fort Jackson page: https://home.army.mil/jackson/my-fort/all-services/deersid-cards

Thank you for your understanding and cooperation as we implement these necessary changes to better serve our community. Please share this information within your formation.

For any questions or assistance, please contact us at (803) 751-6024 during normal business hours, 0730 – 1630.

Notice:

Appointments are not required for: PIN Reset; DD FORM 1172-2 Printout; and agent letters ONLY

To schedule an ID card appointment online click:

https://idco.dmdc.osd.mil/idco/

Fort Jackson ID Cards site ID:  102071

DEERS

Initial DEERS Enrollment:

The sponsor must be present or information updated in ID Card Office Online or a current DD Form 1172-2 signed by the sponsor or a General Power of Attorney must be presented, and original or true court certified copies of required documents must be presented.  NOTE:  Only DD Form 1172-2 generated from the DEERS/RAPIDS system or MilConnect (Rapids Self-Service) can be utilized to produce 1172-2 for this office:  https://www.dmdc.osd.mil/self_service .

Enrolling a New Spouse:

Required documents - 

- Valid Federal or State picture ID

- Original or true certified marriage license

- Original birth certificate (can be the short form)

- Original Social Security Card

- All Divorce Decrees of the Sponsor/Spouse (if applicable)

- Disable American Veterans (DAV) - Award Letter showing dependents for all 100% and DD Form 214 Copy 4

Enrolling Newborns: 

Required documents -

- Original long form birth certificate (showing sponsor and spouse full names)

- Original Social Security card (if received)

Single Fathers:

Required documents –

- Original birth certificate or Certificate of Live Birth or Consular Report of Birth (FS-240) showing sponsor full name,

- Original Social Security card (if received)

- AND one of the following; (1) legal documents showing paternity was judicially determined, referred to as a “court order of paternity.” Court order for child support is not sufficient unless it also reflects the legal paternity of the parent or (2) a Voluntary Acknowledge of Paternity (VAP) from state child was born.

Step Children:

Required documents - 

- Original Marriage Certificate

- Long form birth certificate displaying mother/father names

- Original Social Security card

Wards and Foster Children:

Required documents - 

- Original or true certified copy of court documentation stating legal or physical custody, placing the child in sponsor’s custody for at least 12 consecutive months

- Long form birth certificate

- Social Security card

DoD/Contract Employees:

Be aware, it may take up to 36 hours or longer to completely process into the RAPIDS/DEERS system.  NOTE:  NAF, AAFES and DoD School employees a DD Form 1172-2 is required for initial issuing of a CAC card.

Contractors: 

CAC information will be entered into DEERS through Contractor Verification System (CVS) or Trusted Associate Sponsorship System (TASS).  Please contact your POC to ensure that the information has been updated.

ID card Renewals:

Sponsors must be present or current DD Form 1172-2 signed by the sponsor or a General or Special Power of Attorney must be presented.  Original or certified true copies of required documents must be presented.

Sponsor or Spouse:

- Two forms of valid identification (not damage). One must be a valid Federal or State picture ID, and a birth certificate, social security card VA card, Voters Registration card or valid Passport)

- When turning age 65, a Medicare card with Parts A&B or a letter stating member is not eligible for Medicare is required.

Children: 

- Ages 10 to 17 - one form of identification (birth certificate or social security card)

Children:

- Ages 18 – 22 - two forms of valid identification (not damage). One must be a valid picture Federal or State picture ID, and a birth certificate, social security card, VA card, Voters Registration card or valid Passport) and must not be expired.

Children:

- Ages 21 – 23, - two forms of valid identification (not damage). One must be a valid Federal or State picture ID, and a birth certificate, social security card, Voters Registration card or valid Passport) and must not be expired

- A current letter from the school registrar’s office on school letter head certifying enrollment in a full-time course of study leading to an associate degree or higher, and anticipated graduation date or verification of enrollment from National Student Clearinghouse with expected graduation date.

Retirees:

Active Duty Retiree:

Required documentation:

- Final copy of DD Form 214 (copy 4)

- Retirement order

- Two (2) forms of valid identification (not damage). 

- CAC card

- A valid picture Federal or State picture ID, and a birth certificate, social security card, VA card, Voters Registration card or valid Passport) and must not be expired

Reserve Retirees with 20 years of service:

Required documentation:

- 20 year Retirement order

- Two (2) forms of valid identification (not damage). 

- CAC card

- A valid Federal or State picture ID, and a birth certificate, social security card, VA card, Voters Registration card or valid Passport) and must not be expired

Reserve Retirees at age 60 years of age:

Required documentation:

- Notice of Eligibility for Retired Pay at Age 60

- Two (2) forms of valid identification (not damage). 

- A valid picture Federal or State picture ID, and a birth certificate, social security card VA card, Voters Registration card or valid Passport) and must not be expired

DoD Civilian Retirees

In accordance with DoD memorandum dated February 17, 2023:

- DoD Civilian Retiree ID Cards are no longer issued.

- Previously issued DoD Civilian Retiree ID Cards are no longer valid as of August 31, 2023.

- DoD Civilian Retirees can enroll a REAL ID Act-compliant driver's license by submitting their retirement documentation at the installation Visitor Control Center (VCC) for access to the installation. 

Dependency Packages are available online only and must be submitted directly to DFAS at https://www.dfas.mil/militarymembers/SecondaryDependency/SDC.html

Available packets:  Parents, Parents-in-law, In Loco Parentis, Incapacitated Child (21 years or older), Student (21 or 22 years old) for BAH only, Ward (under 21 years old) for BAH only.

Types of disenrollment and required documents:

- Death of sponsor/spouse:  Death certificate

- Divorce:  Original or true certified copy of the final divorce decree. 

- Children under the age of 21 requesting removal from Sponsor’s DEERS Original or true certified marriage certificate, enlistment contract or Oath of Office or Court Order Emancipation

Ward or Parent-in-Law:  Sponsor must request disenrollment