Frequently Asked Questions

How does base housing at Yongsan/Casey/K-16 work for active-duty servicemembers based here?

All Service members on an Accompanied/Unaccompanied tour of duty are mandatorily assigned to on post housing according to their status. If on post housing is not available then they would be assigned to economy quarters.

All incoming accompanied personnel with dependent children will be assigned to Camp Humphreys for access to the DODs education system.  Exception to Policy, ETP, for all the above policies can be requested by service members and is then reviewed by the Garrison Commander for approval or disapproval.   

USAG Yongsan will be entering the Vacate, Close and Returns process in the near future, and as a result, no AFH quarters are expected to be occupied past 1 August, 2020.

How does base housing at Yongsan work for civilians?

The majority of Department of Army civilians reside off the installations where their workplaces are.  A small number of senior leader civilians do occupy quarters on the military installations where their workplaces are.  

Who would they complain to about issues?

If an AFH or Barracks resident has concerns or issues with their or their family’s quarters, there are many ways that they can get assistance.  The Garrison’s Department of Public Works is prepared to assist residents around the clock 24/7.

Who is responsible for fixes?

The Department of Public Works (DPW) is ultimately responsible for the repairs to all family housing and Barracks issues or concerns.  In Leased housing areas, the Korea Housing Management (KOHOM) contractor is the first point of contact for the residents who have maintenance issues and the contractor will inform DPW of status for all maintenance issues.  

Is there a time frame for a response?

There are differences in the timeframe of a response from DPW to a maintenance request from a resident, but in general, all maintenance responses are responded to immediately.  Repairs can vary depending on availability of parts to solve the problems and availability of staff to fix those issues.  Timeframes for repairs can vary depending on the scale of the problem which are classified as: Routine, Urgent, or Emergency.  

Emergency maintenance requests such as a HVAC problem or being locked out of a person’s quarters are rectified immediately.  If problems are related to a Life / Health / Safety issue which is defined as any emergency that if not corrected, may cause harm or injury to a person, those cases are handled immediately.  

Who owns the housing, and who manages it for active-duty servicemembers?

AFH housing is owned by the Department of Public Works (DPW) which are Government Owned and Government Operated (GOGO) Housing on USAG Yongsan.  Leased Housing also is on USAG Yongsan and a contractor, KOHOM, owns and manages those homes with oversight from DPW.

Who owns the housing, and who manages it for civilians?

The majority of homes that civilians live in off the installation are owned and operated by landlords who are Korean private citizens.  These homes are inspected and cleared for occupancy by the installations Housing Office.  The installation Housing Office work closely with realtors and landlords to ensure homes are suitable for occupancy by department of Army civilians.  

What changes have been made with respect to these issues given the recent complaints about military housing?

Recently, Army senior leadership have begun visiting all Barracks and AFH to talk with residents about their quarters. These discussions are meant to find out about any undone work requests or problems that may have been experienced by Soldiers, family members or civilians.  Dedicated Housing Town Hall events are taking place to reinforce the emphasis that senior Army leaders are putting special emphasis on the quality of life, safety and security that everyone deserves.  

These Town Halls are for senior leaders to learn how best to service the Army’s finest resource, their people.  Senior leaders want to hear from Soldiers and family members to quickly address any problems they may have experiences without reprisals.  

DPW has reinforced established contact telephone numbers and points of contact where residents can reach a highly qualified staff member to resolve any problems or issues.  Detailed reports that track all Emergency work orders are tracked and reported to our higher headquarters.  In the near future a Tenant Bill of Rights will further instill the importance that leaders at all levels are dedicated to providing quality, safe and secure for our US Army family.