Trace Team

The Trace Team continues to track contacts of those with positive COVID-19 cases as they arise.

To help with tracing efforts, community members are asked to contact the Trace Team between 9 a.m. and 4 p.m. Monday to Friday if:

  • you have come into contact with someone who has tested positive for COVID-19, or
  • you are experiencing flu like symptoms, specifically cough, fever or shortness of breath, diarrhea, or the loss of taste or smell.

Call the Trace Team Call Center:

  • TEAM A:  DSN 548 8903 / 8917; CIV 49(0)611 143-548-8903 / 8917
  • TEAM B:  DSN 548 8905 / 8921; CIV 49(0)611 143-548-8905 / 8921
  • TEAM C:  DSN 548 8900 / 8927; CIV 49(0)611 143-548-8900 / 8927

Or, email the COVID-19 intake form to usarmy.wiesbaden.id-europe.mbx.trace-team@mail.mil.

After your initial call or email, expect a call back within 24 hours.

Please note the call center phone number is set up with multiple lines so callers will be patched to the next available representative.

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Due to the increased demands on the Trace Team the below changes are taking effect Monday (23 November)

  •  Release memos are no longer required for individuals on quarantine (negative for COVID-19). Release memos are only required for individuals on isolation (positive for COVID-19).
  • Individuals on quarantine (negative for COVID-19) will no longer be contacted by the trace team on days 7 &14. Individuals on quarantine should contact the trace team if they develop COVID-19 like symptoms during their quarantine period.
  • The Trace Team will only look up COVID-19 test results for individuals between the ages of 12-15. Everyone else can view their test results via Tricare Online (see Tricare Online Instruction document).  The Trace Team will continue to reach out to individuals with COVID-19 positive test results. Test results should be available in approx. 72 hrs.

For the definition of isolation and quarantine, please reference the "ROM Definition & School-Based COVID-19 Actions" document located on the USAG-W COVID webpage at https://home.army.mil/wiesbaden/index.php/coronavirus