Coronavirus (COVID 19):
Closures, cancellations and impacts to services are being assessed daily and will be added here.
Any garrison updates and closures will be posted on the garrison Facebook page and this webpage. Emergency information will be sent via the Alert mass notification system. Alert is the garrison's official emergency notification method - click here for instructions on how to make sure your information is up to date.
Impacted services and events
Answers to your frequently-asked questions
MWR food and beverage facilities are once again accepting cash (or cards) in payment. Click HERE for the list of these services.
Food delivery and takeout options
- Bamboo Restaurant - Grab and Go Tuesday to Sunday 11 a.m. to 9 p.m. (closed Monday). Delivery 5 to 8:30 p.m. Call DSN 548-9425 or Civ. (0611) 143-548-9425. A face covering is required in this facility. Click here to view the menu.
- Bun-D - Monday - Friday, 9 a.m. to 6 p.m.
- Burger King - 9 a.m. to 7 p.m. daily
- Charley's - 11 a.m. to 7 p.m. daily.
- Dagger Cantina - To-go orders only from 7:30 a.m. to 1:30 p.m. Monday to Friday. Only able to serve one customer at a time to maintain social distancing.
- Dining facility - take-out only
- Dunkin Donuts - Monday to Friday, 9 a.m. to 4 p.m.
- Hunt's Brothers - Inside the Clay Troop Store (Shoppette) is now being served Monday to Friday 8 a.m. to 6 p.m. and Saturday and Sunday 11 a.m. to 6 p.m.
- Java Express - open Monday through Friday from 8 a.m. to 2 p.m. Cash is accepted.
- Kantine - Take-out service is available from 11 a.m. to 2:30 p.m. Monday through Friday. Payment is accepted only in euros. Click here for the menu.
- Latin Street - Open for takeout Tuesday to Thursday 11 a.m. to 2 p.m. and 5 to 9 p.m.; Friday 11 a.m. to 2 p.m. and 5 to 9 p.m.; and Saturday 4 to 10 p.m.
- Little Italy - Open for to-go orders from 11 a.m. to 2 p.m. and 5 to 11 p.m. Monday to Friday; noon to 2 p.m. and 5 to 11 p.m. Sunday (closed Saturday). Delivery telephone number is DSN 548-9413/9418 or Civ. (0611)143-548-9413/9418. Click here for the menu.
- Pizza Hut - Open 11 a.m. to 7 p.m. daily for takeout. Delivery from 4 to 7 p.m. Monday to Friday and 11 a.m. to 7 p.m. Saturday and Sunday. Click here to place an order. AAFES food deliveries are online, card only and "drop off" - meaning that the delivery driver leaves items at the doorstep/customer's door and notifies the customer of the delivery so they can go outside and pick it up. No contact will be made during these deliveries.
- Popeye's - Open 11 a.m. to 7 p.m. daily for takeout. Delivery from 4 to 7 p.m. Monday to Friday and 11 a.m. to 7 p.m. Saturday and Sunday. Click here to place an order. AAFES food deliveries are online, card only and "drop off" - meaning that the delivery driver leaves items at the doorstep/customer's door and notifies the customer of the delivery so they can go outside and pick it up. No contact will be made during these deliveries.
- Sahin's in the Clay food court - Monday to Friday, 11 a.m. to 6 p.m.
- Shali Cafe - Open for to-go orders Monday to Friday from 8 a.m. to 4 p.m. beginning May 11.
- Starbucks - Monday to Saturday from 9 a.m. to 6:30 p.m. and Sunday from 9 a.m. to 5:30 p.m.
- Subway - Monday to Friday from 9 a.m. to 6 p.m. and Saturday from 9 a.m. to 4 p.m.
- Taco Bell - 11 a.m. to 7 p.m. daily.
- Wiesbaden Entertainment Center Restaurant - Open for to-go orders from 11 a.m. to 8 p.m. daily. Delivery from 4 to 8 p.m. Click here for the complete menu. Call DSN 548-9406 or Civ. (0611) 143-548-9406.
Facility or service closures
- Aces Game Room
- Amelia Earhart Playhouse
- APT Testing Services - Soldiers can get assistance by emailing the education center's org box at email@example.com or by opening a GoArmyEd help desk case.
- Army Recreation Machine Program
- Arts and Crafts Woodshop- Closed until further notice. No orders can be taken and those who had placed orders are being contacted.
- ATSTP courses - All Army Traffic Safety Training Program courses (MSF & Intermediate Driver Training) in the Europe Region cancelled until May 6.
- Child care - All FMWR child care services including the child development centers, Teen Center, School Age Services and SKIES programs will be closed.
- Child and Youth Services (except Parent Central Services)
- Civilian drug testing and military testing turn-ins - suspended. If units test, they may hold samples on station IAW AR 600-85.
- Commissary self-service salad and sandwich bar
- DoDEA schools - Classes have moved online
- Playgrounds and gazebos
- Re-Use Center
- Spa (Nail/Pedicure open by appointment only)
- Taunus Theater
- Texasstrasse gate, Hainerberg
- The Vault Club and Casino
- USO centers
- Warrior Zone
- Wiesbaden Community Spouses’ Club Thrift Shop - Saturday from 10 a.m. to 2 p.m., open for DONATION ONLY. Please visit their Facebook page for guidelines regarding donation protocols.The thrift shop remains closed for retail shopping.
Cancelled or postponed activities and events
- Flower vouchers - Flower vouchers can be picked up June 15 to 19 from 8:30 a.m. to 3:30 p.m. See the June 2020 housing newsletter for information on pickup locations.
- TARP training - The Threat Awareness and Reporting Program training is cancelled until further notice.
- AAFES – The Exchange is offering exclusive shopping hours to senior citizens, expectant mothers and those with serious underlying health conditions from 10-11 a.m. each day (Memo: At-risk shopping hours). All AAFES locations are transitioning to a card-only environment in order to eliminate the contact required for cash transactions. Open 10 a.m. to 7 p.m. daily.
- AAFES Buy Online Pick-up Curbside - The Wiesbaden Main Exchange is now offering curbside pick-up for online orders. It works as follows: 1. Receive an email that your order is ready for pick up. 2. Drive to the Main Exchange and park in one of the designated parking spots, which are conveniently located and identified with appropriate signage. 3. Call the phone number on the sign, provide your order number and vehicle description, and your purchase will be brought to you.
- Access Control Points - Screenings have been implemented at the access control points at all installations. Two lanes will be open at Clay and one lane at Hainerberg, so community members should be prepared for delays when entering the installations. Screening will include several questions, and community members who require further screening will be directed to the clinic.
- Access Control Points for Crestview and Aukamm - Residents will be screened as they enter the communities: For Crestview housing, residents will enter and exit on Jupiterstrasse. For Aukamm housing, residents will enter on north or south Rheinlandstrasse to be screened. The gate at Bayernstrasse will be closed.
- Alterations on Clay Kaserne - Monday to Friday 10 a.m. to 6 p.m., Saturday and Sunday closed
- Andrews Federal Credit Union, Clay Kaserne - Opening hours will be Monday through Friday from 9 to 4 p.m. by appointment only. Calls can be directed to DSN 546-1704 or 0611-978-7600. To make an appointment, go to https://www.andrewsfcu.org/Access/Locations/Schedule-a-Branch-Visit. Hainerberg remains closed.
- Arts & Crafts center - Open Monday to Friday from 11 a.m. to 5 p.m. The woodshop is closed until further notice. There will be no DIY or classes. Customers must wash hands outside and wear a mask in the building. A maximum of eight customers will be allowed in the facility at the same time.Payment by credit card only.
- Auto Skills Center– Auto Skills will provide emergency car repairs by appointment only. Appointments can be scheduled from 10 a.m. to 5 p.m. Monday through Friday by contacting DSN 548-9817, 0611-143-548-9817 or firstname.lastname@example.org. For more information, visit https://wiesbaden.armymwr.com/programs/automotive-skills
- Babysitting – Babysitting is no longer restricted under General Order No. 1 (Amended May 8). Based on host nation laws about families visiting other's homes, one babysitter is allowed per household in the state of Hessen. In Rhineland Pflaz, visitation to other's homes is not allowed, so babysitters from other households are not allowed. Siblings within the immediate household are still permitted to babysit other members of their household in line with child supervision guidelines, which stipulate that children in grades 6 to 8 may baby sit for up to three hours; there is no time limit set for youth in grades 9 to 12 for babysitting. The Child Supervision Policy can be found at https://media.defense.gov/2018/Jul/05/2001939106/-1/-1/0/AER608-18-1.PDF.
- Barber and Beauty shops open with the following restrictions:
- Walk-ins will not be permitted, service will be by appointment only.
- Military personnel will have priority when booking appointments.
- As per German decree, staff must wash the customers hair before hair cut service.
- Regular haircut price is set at €15.00 for Barber Shops which covers the cost of hair washing.
- Face covering has to be worn during the haircut.
- Hainerberg Mall Barber Shop operating hours are 10 a.m. to 6 p.m. Monday through Saturday, closed Sunday. Appointments can be made by calling 0611-4114-8426.
- Clay Barber Shop operating hours will be 10 a.m. to 6 p.m. Monday through Friday; 10 a.m. to 3 p.m. Saturday; closed Sunday. Appointments can be made by calling DSN 546-0803 or 0611-143-546-0803.
- Hainerberg Mall Beauty Shop operating hours will be 10 a.m. to 6 p.m. Monday through Saturday; closed Sunday. Appointments can be made at 0159-0188-9748.
- Clay Beauty Shop operating hours will be 10 a.m. to 6 p.m. Monday through Friday; 10 a.m. to 3 p.m. Saturday; closed Sunday. Appointments can be made at 0177-252-5494.
- Amelia Earhart Family Hair Care remains closed.
- Dagger Barber Shop– Open Tuesday to Friday 10 a.m. to 4 p.m. , Saturday through Monday closed. Appointment only - call DSN 546-0800 or civilian 0611-143-546-0800.
- Behavioral Health Clinic - to limit face-to-face patient contact as much as possible, routine behavioral health care is shifting to telephone and virtual health appointments in many cases. Current patients will be contacted regarding any changes to their appointments. New requests for routine care will be triaged and may be deferred to a later time in some cases. The Behavioral Health Clinic hours have not changed and the clinic remains open to walk-in crisis care from 6:30 a.m. to 5 p.m., Monday through Friday. Behavioral Health staff remain available for phone consultation to commanders and medical providers. The Behavioral Health Clinic is located at Building 1526 and can be reached by DSN 590-1320 or Civ. 06371-94641320. The Military Crisis Line serves active duty, retirees, and their dependents and is available 24/7 via phone, text, or online chat at https://www.veteranscrisisline.net/get-help/military-crisis-line, DSN 118, or Civ. 001-800-273-8255.
- Bus 28 - The temporary bus stop for Bus 28 will be by the gate for both directions.
- Car wash, Auto Skills Center - Open 6 a.m. to 10 p.m.
- Central Texas College - closed until further notice. Representatives will be available via telework and can be reached via email@example.com or (0611)143-549-1307.
- Central Issue Facility (CIF): By appointment only. Call DSN 546-6002 or 0611-143-546-6002. Confirm appointment 30 minutes prior. Emergencies will be handled within four hours of calling DSN 546-6000 or 0611-143-546-6000. Beginning May 4, the number will be 0611-143-546-6024.
- Civilian Personnel Advisory Center - CPAC (APF and NAF) will discontinue walk-in traffic unless there is an emergency. Call ahead, and if necessary, an appointment will be scheduled. CPAC will continue to be available via telephone or email. CPAC plans to conduct in-processing via telephone.
- Clay North gate – Open from 6 a.m. to 10 p.m.
- Clay Troop Store– Open Monday to Friday, 8 a.m. to 7 p.m.; Saturday to Sunday, 10 a.m. to 7 p.m. Starting June 8, 8 a.m. to 8 p.m. Monday to Friday; 10 a.m. to 7 p.m. Saturday to Sunday.
- Commissary - Exclusive shopping hours will be set aside for senior citizens, expectant mothers and those with serious underlying health conditions from 9-10 a.m. each day (Memo: At-risk shopping hours). Regular shopping hours are Monday to Friday from 10 a.m. to 8 p.m. and Saturday and Sunday from 10 a.m. to 7 p.m. Access is restricted to authorized ID card holders only, with 100% ID check. The commissary has temporarily disallowed the use of reusable shopping bags. Please do not bring your own bags, but use the disposable bags provided by the commissary.
- Customs Office - Open for normal duty hours with minimal manning. Customers should call 0611-143-537-3933/3934/3935 or email firstname.lastname@example.org prior to coming so the team can ensure they have all of the information needed prior to customer arrival. Due to one-on-one customer service, masks are required.
- Dagger Shoppette – Open from 9 a.m. to 3 p.m.
- Dental Clinic - All Army Dental Clinics in Europe are temporarily suspending all routine dental appointments. Routine, or elective, appointments are those that do not require immediate or urgent care and can be postponed until risk of transmission of COVID-19 is lower. Elective care includes; routine cleanings, fillings or restorative work, including pediatric and orthodontic care. Army Dental Clinics will, however, continue to see patients on an “emergency” basis.
- Department of Veterans Affairs Overseas Military Service Coordinators (OMSC) - VA OMSCs are able to provide support service via email: OMSCGER1.VBAVACO@va.gov and OMSCGER2.VBAVACO@va.gov.
- DPW Customer Service Center - DPW is only accepting emergency service orders. No routine service orders will performed. Work is classified as an emergency when it consists of correcting failures and problems that constitute an immediate danger to life, health, mission, security or property.
- Driver Training and Testing Station (DTTS) - By appointment only. NTV training and testing; applications for international driver's licenses and renewal of USAREUR driver's license are now offered. Call DSN 546-6077 or 0611-143-546-6077. Email: email@example.com.
- Dry Cleaning and Laundry on Clay Kaserne - Open Monday to Friday 10 a.m. to 6 p.m., Saturday and Sunday closed.
- Education Center – The Wiesbaden Education Center has shifted classes to online. Specific school contact info is listed under the school’s name in this list. For GoArmyEd (GAE) assistance, please send an email to firstname.lastname@example.org. Please do not open a GAE help desk case and send an email at the same time. Please allow time for your issue to be addressed. Follow the USAG Wiesbaden Army Education Center Facebook page for updates.
- Embry-Riddle Aeronautical University - Email Wiesbaden@erau.edu or download Skype for Business and virtually meet with your advisor by searching for email@example.com. You can also contact them via Facebook at Wiesbaden Eagle's Nest. Virtual office hours are 8:30 a.m. to 4:30 p.m.
- Employee Assistance Program - EAP is by appointment only. Call DSN 548-1402 or 0611-143-548-1402.
- Enterprise Rent-A-Car - Monday to Friday 10 a.m. to 2:30 p.m., Saturday and Sunday closed.
- Equal Opportunity and Equal Employment Opportunity will temporarily limit in-person intake interviews. If you have previously scheduled an in-person intake appointment with either the garrison EO or EEO office, they will contact you to arrange a telephone intake interview. For those individuals seeking general information about the EO/EEO program, complaint process, have a disability and need a workplace modification and special observances, please send your name, contact number and question to firstname.lastname@example.org for EO or email@example.com for EEO.
- Fitness center on Clay Kaserne - Open Monday to Friday 6 a.m. to 4 p.m. by reservation for unit S-3s only. Call DSN 548-9830 or civ (0611) 143-548-9830 to make a reservation. Reservations cannot exceed 65 individuals and are for 90-minute periods (15 minutes load-in, 60-minute workout, 15 minutes clean and exit). Closed on weekends, federal and training holidays. Only the weights, Nautilus and Hammer Strength equipment may be used. The locker rooms, showers, sauna, basketball court, Juice Bar and track remain closed.
- Gas Station/Express at Hainerberg - Effective May 30, opening hours Monday to Friday 8 a.m. to 8 p.m. and Saturday/Sunday 9 a.m. to 8 p.m.
- Home-based businesses - Besides the impacts of General Order No. 1, home-based businesses continue to be required to follow all Host Nation laws and rules. HBB owners are currently in review for reopening. Owners will need to explain how their type of business is not included in the Host Nation’s current banned business establishments, how remaining open compliments Host Nation and USAG-Wiesbaden public health initiatives, how the HBB is in compliance with General Order No. 1, and the measures the HBB will implement to comply with General Order No. 1, including all social-distancing requirements. If you have any questions or wish to submit an exception, please contact the ICAO, Rick Iglesias, at firstname.lastname@example.org. Click here for the memorandum: https://home.army.mil/wiesbaden/index.php/download_file/1011/
- ICE Program - The ICE Program is temporarily stopping the usage of paper ICE cards. Customers are encouraged to provide their feedback online at ice.disa.mil.
- ID Cards - All customers will be seen by appointment only. Call 0611-143-548 1622 or DSN 548 1622.
- ID card scanning at the gates – Drivers will maintain control of their ID card. The new procedure includes the following steps: Step 1: The customer shows the bar code on the back of the ID card. Step 2: Once scanned, the customer shows the front of the ID card to enable the Pond Guard to verify their information.
- Installation access in the USAG Wiesbaden footprint will be limited to DOD ID card holders registered in IACS, contract workers and their work crews who are working on post, delivery services who have business coming on post, and other mission critical and installation support agencies and personnel. Not allowed on post are visitors including friends and guests who are coming on post for leisure activities, etc. and not for official reasons. If you have a visiting family member, they will be allowed; sign in will be done at the Clay Kaserne Visitor Center only. Exceptions to policy will be given by the Provost Marshal; email email@example.com.
- Installation Access Control Services - The IACS section at the Clay Kaserne ACP is closed until further notice. The IACS section in Bldg. 1023E is closed until further notice. The IACS office at Bldg. 1062 will only be open from 8:00 a.m. to noon, Monday through Friday. Keep in mind, the waiting area is limited to four customers waiting at the same time. For IACS Bldg. 1062, starting June 1, appointments will be available for 8 am and noon. Afternoon times can be scheduled for special circumstances on a case-by-case basis. Call 548-7083 for an appointment. Be sure to inform if there are more than two family members for your appointment.
- Installation Property Book Office / Central Receiving Point (IPBO/CPF): By appointment only. Call DSN 546-6023 or 0611-143-546-6023. No routine actions like hand receipt updates or training.
- Kickz - Open Monday to Sunday 10 a.m. to 6 p.m.
- Legal Center - All services are by appointment only. All requests for services should be sent to: firstname.lastname@example.org. All requests must include your name, DOD ID number, phone number, and a brief summary of your issue. They will do their best to contact you within two business days to set up an appointment as appropriate. It is extremely important to include your correct telephone number. Appointments requiring consultation with an attorney will most likely be conducted telephonically. Individuals requiring emergency services will be given the proper priority. All individuals entering the office space must first wash their hands at the hand washing stations outside the food court. They are also requiring individuals to bring their own pens to sign any documents.
- Library - The Wiesbaden Library is offering online material request pickup service from noon to 5 p.m. Monday to Thursday and Sundays. Click here for more information. Returned items cannot be brought into the library; they must be placed into the drop boxes. Members of the Wiesbaden military community who do not already have an Army MWR Library account, or who do not have a user name and PIN to access the online resources, can send an email to email@example.com to establish an account or set up online access. Links to online resources can be found at mwrlibrary.armybiznet.com on the Online Resources tab.
- Locker Room - Operating hours Monday and Wednesday 10 a.m. to 5 p.m., Friday 10 a.m. to 2 p.m., Tuesday, Thursday, Saturday and Sunday closed
- Military Clothing and Sales (MCS) - Open from 10 a.m. to 4 p.m. Monday through Friday. Military Clothing Store will return to normal hours of operation effective 1 June, open 10 a.m. to 6 p.m. Monday to Friday.
- Mobile Exchange SIGA - Open Monday to Saturday, 11 a.m. to 4 p.m., Sunday closed.
- Nail Salon in the Mall Spa - opens Thursday, 28 May. Monday to Saturday 10 a.m. to 6 p.m. Pedicure and manicure stations only. By appointment only.Call 0611-5328-8089 to schedule.
- Neighborhood Centers - The Housing Neighborhood Centers in Hainerberg and Aukamm will be closed until further notice. Customers will be seen by appointment only in the Neighborhood Center, Bldg. 1023W, on Clay Kaserne. Please call DSN 314-548-4443, Civ. (0611) 143-548-4443 to make an appointment. Customers can also email housing staff at firstname.lastname@example.org to make an appointment or get answers to their housing questions or concerns.
- Official mail - Open 10 a.m. to noon Monday, Wednesday and Friday.
- Optical Shop - Regular hours, Monday to Saturday 10 a.m. to -6 p.m., Sunday closed.
- Outdoor Recreation - Equipment rentals and bicycle maintenance services are available by calling (0611) 143-548-9801. All payments must be made by credit card over the phone. Click here for more information.
- Parent Central Services - is open for new registrations and re-registrations by appointments Mondays and Wednesdays from 8:30 a.m. to 12:30 p.m, Bldg. 1213 on Clay Kaserne. To schedule an appointment, please, contact us via email: email@example.com.
- Passports - The U.S. Consulate in Frankfurt has suspended all non-emergency passport operations including consular reports of birth abroad (CRBA). USAG Wiesbaden passport services are also suspended for non-emergency service or passport pickup. Both will require an appointment. Call (0611)143-548-1603. Click here for more information.
- Pedestrian gates at installations - PED gates at Aukamm and Crestview are open. The Electronic Security Personnel Gates (ESPGs) remain closed.
- Petals and Blooms - Regular operating hours, Monday to Sunday 10 a.m. to 6 p.m.
- Physical Security Office – Open Monday through Friday, 8 a.m. to noon.
- Postal Service Center Wiesbaden - Wiesbaden post offices will not return mail until further notice in order to ensure ample time for mail pickup. Individuals in quarantine or isolation may authorize somebody else to pick up mail for them by using a PS Form 3801. In/Out Processing, located in Bldg. 1052 at the Clay Kaserne Post Office, will provide the form and further guidance on the process. With questions, contact In/Out-processing at DSN 548-1508 or 0611-143-548-1508. Postal hours: Finance Window: 11 a.m. to 2 p.m., Monday through Friday; Service Window Parcel Pick-up, Lobby Access (APO boxes) and In/Out Processing: 11 a.m. to 4 p.m., Monday through Friday; Official Mail hours: 10 a.m. to noon, Monday, Wednesday, Friday; Dagger Complex Finance and Pick-up Window hours: 11 a.m. to 2 p.m. Monday, Wednesday, Friday.
- Personal Property Processing Office (PPPO) - By appointment only. Call DSN 546-6080 or 0611-143-546-6080. Email: firstname.lastname@example.org. To initiate self-counseling: www.move.mil.
- Registry of Motor Vehicles - The U.S. Army Europe Vehicle Registration office will extend privately owned vehicle registrations that are expiring between May 21 and June 20. As with past extensions, the period is 60days, meaning expiration dates are now pushed to July 21 to August 20. While the extension is automatic, new permanent registration forms will not be provided to the customers until normal operations resume. The local Military Police Desks can verify the owner's POV registration if required (ex. German Police traffic stop). The AAFES ESSO fuel card officials have been made aware of this situation and will continue to honor expired (hard copy) registration forms. If you feel you may have an extenuating circumstance, email to email@example.com.
- If you have temporary plates that were extended becauseof the COVID-19 extension it is imperative that you contact your insurancecompany at least 48 hours prior to your appointment to have a new insurancecard issued. If your insurance is not updated, RMV will not be able to issue anew registration. If your temporary plates have expired forany reason, you will need to contact your insurance company to have a newinsurance card issued 48 hours prior to your appointment.
- Religious Support Office - The RSO provides a weekly rotation of chaplains who serve as the 24/7 On-Call Duty Chaplain to provide counseling and pastoral care for after hours emergencies. Any individual or family member to USAG Wiesbaden or one of our tenant units can request the on-call chaplain. Simply call the MP desk sergeant at +49(0) 611-143-548-7777 or 7778, provide the sergeant with your phone information, and then the on-call duty chaplain will contact you as soon as possible. Also see their Facebook page at https://www.facebook.com/RSOWiesbaden/.
- Rheinblick Golf Course is now accepting tee times for its May 14 limited service REOPENING. Please note that no guest play will be initially allowed. All players must be U.S. ID cardholders or co-use members and MUST CALL for a Tee Time. Seethe Policies and Procedures During COVID-19 link for more information at https://wiesbaden.armymwr.com/programs/rheinblick-golf-course.
- SATO Official Travel Office - No walk-ins. Book online or call 0611-977340 (press “2” for official travel). Email: wiesbadenCTO@cwtsato.com. Emergencies call after duty hours: 800-826-8960.
- School meal program - Parents are asked to pre-order meals by emailing firstname.lastname@example.org for pick up Aukamm Elementary or email@example.com for pickup at Wiesbaden High School. The request MUST include the student's name and school they attend. Pickup will be at Aukamm Elementary School and Wiesbaden High School. Pick-up hours for both breakfast and lunch will be from 8:30-11 a.m. You will need to use cash or your lunch account PIN number to pay upon pickup. https://home.army.mil/wiesbaden/application/files/4115/8643/2743/Parent_Guide_-_Meal_Program.pdf
- SHIP store - The Self Help, or SHIP, store is open Tuesday and Thursday 8 a.m. to noon and 12:45 to 3:15 p.m., Saturday from 8 a.m. to noon. Only one customer will be allowed in at a time, and they must wear a mask and gloves.
- Shoe Seibel - Open Monday to Sunday 10 a.m. to 6 p.m.
- Soldier for Life-Transition Assistance Program – No direct service provided until further notice. All classes/appointments will be conducted online, via VTC, and/or alternate virtual options. Soldiers can continue all services with the SFL-TAP office via telephone, email, or VTC support. Contact the USAG Wiesbaden SFL-TAP office at DSN: 548-1318/1320 or Civ. (0611) 143-548-1318/1320 or firstname.lastname@example.org for more information between 8 a.m. and 4:30p.m., Monday through Friday.
- Taxi - No taxi service vehicles are allowed access onto Clay Kaserne or Hainerberg. The customer may meet the taxi service at the ACP for pick up and drop off.
- TKS - Open Monday to Sunday 10 a.m. to 6 p.m.
- Transition Center- Tuesday and Thursday: by appointment only; Monday, Wednesday, Friday: remote services only (email/telephone). Call DSN 548-1620 or 0611-143-548-1620 to schedule an appointment, or send an email to Jason.email@example.com.
- Trash pick up – the following services are canceled until further notice: Bulk trash pick-up, delivery of additional or exchange of broken trash bins and any additional services previously scheduled for spring clean-up.
- Transportation Motor Pool (TMP): Recurring dispatches will now be renewed physically (no longer electronically).
- TRICARE office - Open via telephone only at the following phone numbers: Enrollments and Disenrollments: 590-1302/06371-94641302 option 1. Referrals and Authorizations: 590-1302/06371-94641302 option 3. Patient Liaison Assistance: 0162-2707743, 0162-27007746, or 0162-2971057. Billing and Claims: 0162-2971057 or 590-1302/06371-94641302 option 2.
- University of Maryland Global Campus - meet virtually using Zoom (similar to Skype) from https://umuc.zoom.us/j/549404876; by e-mail: firstname.lastname@example.org; or by phone (0611)143-548-1315 and Facebook at UMGC Wiesbaden Monday - Thursday, 8 a.m. to 8 p.m., Friday 8 a.m. to 5 p.m.
- The University of Oklahoma - Wiesbaden OU representatives will conduct business virtually. OU representatives can be reached via APWiesbaden@ou.edu.
- VAT/UTAP Office - Open Monday to Friday from 8:30 a.m. to 4:30 p.m. To schedule an appointment call (0611) 143-548-9107/DSN 548-9107, email email@example.com or visit the VAT/UTAP page on wiesbaden.armymwr.com.
- Vehicle Registration - Vehicle Registration will only serve those customers with extenuating emergency reasons. In this case, customers should send an email to firstname.lastname@example.org.
- Veteran's Benefits Advisor (VBA) - USAG Wiesbaden Veteran's Benefits Advisors will be providing remote one on one support by phone +49-01522-4428007 or email Hall_Cassandra@bah.com. Individuals in need of VA Benefits workshop support will still need to contact SFL-TAP at DSN 548-1318/1320, or 0-611-143-548-1318/1320.
- Veterinary Treatment Facility – Open Tuesday and Thursday from 8 a.m. to noon. This may change unexpectedly. If you have an urgent veterinary medical concern, please contact an off-post veterinary clinic. There will be no appointments for general wellness exams, vaccination appointments or technician appointments until further notice. The VTF will increase capability as soon as travel restrictions are lifted to support community members and their upcoming travels. The phone number for the VTF has recently changed to 06371-9464-1544. Owners can call and leave a message if medications need to be refilled. When leaving a message please leave your name, your pets’ name, the concern you are calling about, and a contact phone number. (Starting Monday, 18 May, the Wiesbaden Veterinary Treatment Facility will be returning to normal business hours in order to meet the needs of our community and upcoming pet travel. We will be open 8 a.m.to noon 1 p.m. to 4 p.m., Monday, Tuesday, Wednesday, and Friday. Thursdays we will be open 8 am to noon. Our priority for scheduling appointments will be health certificate exams, PCS preparation, and sick call exams. To have your pet seen at the facility, appointments must be scheduled in advance by calling during our normal business hours. Appointments will only be scheduled a maximum of four weeks ahead of time. You may stop by the facility to drop of refill requests or to schedule later appointments. We are still unable to provide wellness appointments, elective surgical procedures and grooming services (nail trims and anal gland expressions) at this time. Due to staff changeover we are limited on the number of appointments we can see and we appreciate your patience.)
- WIC Overseas Office - The WIC Overseas office will resume regular business hours of 7:30 a.m. to 4 p.m., Monday to Friday. Appointments and assistance are by telephone only. For questions or concerns, please contact the office at 0611-143-548-9290/9291 or by email to email@example.com.For urgent inquiries please contact Program Manager, Margaret Applewhite, at firstname.lastname@example.org (210) 341-3336 ext 218.
- Wiesbaden Army Health Clinic - All personnel coming to the clinic have to wear a face covering.
- Wiesbaden Entertainment Center (WEC) - Closed except for food services.
General Order Number 1 (Amended June 2, 2020)
Reporting violations of General Order No. 1
Prior to calling the Military Police to report a General Order No. 1 violation, please call the task force associated with that area. The task force for that installation will send out a roving patrol to make an on-the-spot correction, when one is available. Task force personnel are limited, so those making the call shouldn't expect instant response. If violators do not comply with the task force personnel,who are exercising General Military Authority on behalf of the senior responsible officer, or the situation escalates, the roving patrol will contact the MPs. Areas without a task force should contact the MPs directly.
Task Force Clay: DSN 546-4334 or 0611-143-546-4334
Task Force Hainerberg: DSN 546-8501 or 0611-143-546-5801
GENERAL ORDER NUMBER 1 (Amended 2 JUNE 2020)
TITLE: COVID-19 Public Health Measures for Personnel within USAG Wiesbaden under the Authority of the Senior Responsible Officer (SRO).
PURPOSE. This General Order identifies conduct that is prejudicial to good order and discipline, health, and safety of all personnel within USAG Wiesbaden subject to the USAG Wiesbaden SRO area of responsibility.
AUTHORITY. Article 11, NATO Status of Forces Agreement (SOFA), 19 June 1951; 19 June 1951; Article 54, Supplemental Agreement to NATO Status of Forces Agreement, 29 March 1998; 10 U.S.C. Chapter 47(Uniform Code of Military Justice); HQDA General Order No. 2008- 01, General Court-Martial Convening Authority, 11 March 2008; Army in Europe Regulation(AER) 10-5, Organizations and Functions, 5 December 2019; AER 27-9, Misconduct by Civilians, 22 November 2011; AER 27-10, Military Justice and Legal Services,19 August 2014.
APPLICABILITY. This General Order applies to all individuals stationed, assigned,attached and/or present on military installations within USAG Wiesbaden SRO area of responsibility, to include Soldiers, Department of the Army Civilians,Family Members, other affiliated personnel and those present on, or seeking access to, the military installations of USAG Wiesbaden. This General Order supersedes General Order Number 1 (GO-1), dated 8 May 2020, until further notice.
1. STATEMENT OF MILITARY PURPOSE AND NECESSITY. This General Order identifies conduct that is prejudicial to the good order, discipline, readiness, health and safety of all personnel within USAG Wiesbaden for preventing the spread of COVID-19.
2. PUBLIC HEALTH MEASURES. Public health measures,to include restrictions on freedom of movement, enacted by host nation governments in response to COVID-19 will be obeyed both on and off military installations. Personnel subject to this General Order may utilize any host nation business or establishment that is lawfully operating in accordance with host nation rules with exception of those listed below.
A. Prohibited establishments. The following establishments are prohibited: playgrounds, nightclubs, dance clubs, indoor movie theaters, pools, spas, massage parlors, hookah lounges, tanning salons, and tattoo establishments.
B. Leave and non-official travel. Leave and non-official travel is authorized as long as it is conducted in accordance with host nation public health measures and does not result in an overnight stay away from your residence.
C. Household visitors. All Individuals subject to this GO are required to limit household guests to the same restrictions required by the local host nation governments in which they reside.
D. Outdoor Activities. Outdoor activities will be conducted within the parameters set by host nation policies.
E. Service Members residing in barracks:
(1) Individuals living in barracks may leave their rooms or suites for the same reasons, and go to the same places, as individuals who live in on-post housing or off post. Suitemates are considered as occupants of the same household in terms of host nation restrictions.
(2) Local unit commanders will assess health protection conditions in their barracks and ensure policies and practices are in place and enforced to prevent the spread of COVID-19 virus.Specifically, visitor policies, use of PPE, cleaning of common areas, and the enforcement of physical distancing must be in place and enforced.
3. EXCEPTIONS. Official travel directed by chain of command is not affected by this order, but will comply with all other travel restrictions imposed by the DoD, USEUCOM, or USAREUR. Emergencies involving potential loss of life, limb, or eyesight do not require prior approval. Service members will inform their chain of command of emergencies.
4. PUNITIVE ORDER. This order is punitive. Persons subject to the UCMJ may be punished according to its provisions or face adverse administrative action. Persons not subject to the UCMJ may face termination of employment, revocation of security clearance and administrative sanctions imposed under AER 27-9, to include revocation of logistical support privileges, termination of access to Government housing facilities, bars to the installation, or involuntary early return of dependents. Host nation civil and criminal penalties may also be imposed.
5. INDIVIDUAL DUTY. Individuals subject to this General Order have the individual duty to know and understand these prohibitions. Individuals have a further duty to become familiar with and respect the laws and regulations of the local host nation regarding COVID-19 prevention.
6. UNIT COMMANDER RESPONSIBILITY. Commanders will ensure their personnel are briefed on the prohibitions and requirements of this order.Commanders will further ensure dissemination of host nation restrictions as they are published.
7. EXCEPTION AUTHORITY. Commanders in the rank of Lieutenant Colonel and above may grant written exceptions to this policy, except paragraph 2.B., on a case-by-case basis. If an Individual is unable to identify a Commander in the grade of Lieutenant Colonel or above, they are required to submit any request for an exception to this policy to the Deputy Garrison Commander, USAG Wiesbaden for approval or denial by the Garrison Commander, USAG Wiesbaden.
8. FURTHER RESTRICTIONS. Unit Commanders have the authority to institute further restrictions in keeping with paragraph 1, “Statement of Military Purpose and Necessity” of this General Order. Any further restrictions shall be submitted to the Officer-In-Charge of the Wiesbaden Legal Center for legal review prior to implementation.
9. EFFECTIVE DATE. This General Order is effective immediately. It will remain in effect until rescinded by me or superseded by a new General Order.
ELLEN S. CLARK
Brigadier General, USA
Deputy Commanding General,
Mobilization and Reserve Affairs
Translations of official German press releases
- May 28, Hessen press release - Relaxation of restrictions effective May 28
- May 11, Hessen website - state list of rules & regulations (requires translation)
- May 8, Cityof Mainz website – city regulations
- May 8, Hessen press release - state regulation details
- May 7, Federal press release - states and federal government agree on further opening steps
- May 5, Hessen press release - More German schools partially opening.
- May 5, Wiesbaden Fire Department mask and first aid tips
- May 4, Hessen press release - New regulations
- April 30, Federal press release - Worldwide travel warning extended until June 14
- April 29, Mainz opens playgrounds and sports facilities
- April 29, Hessen press release - Church services and nursing home visits possible again
- April 29, Hessen face mask FAQ
- April 22, Mainz press release - Rheinland-Pfalz makes masks mandatory
- April 22, Wiesbaden press release - Face masks will be mandatory Hessen-wide starting Monday
- April 21, Mainz press release - Updated regulations and canceled events
- April 20, Wiesbaden press release - Wiesbaden increases buses and opens recycling yards
- April 15, Restrictions agreement paper - Restrictions in public life to contain the COVID19epidemic.
- April 15, Hessenschau article - This is how Hessen will proceed in the Corona crisis
- April 9 - Wiesbaden bans BBQ on green spaces and requires dogs onleashes.
- April 8 - Mainz changes weekly market dates and opens some recycling yards
- April 7 - Mainz adds new corona clinic
- April 7 - Wiesbaden bus service times over Easter
- April 3 - Wiesbaden info hotline times over Easter
- April 3, Wiesbaden press release - As of Friday, April 3, the city of Wiesbaden will impose fines on violations of the state government's regulations against the coronavirus. The fines can be up to 5,000 euros depending on the violation.
- April 2, Hessen press release - State of Hessen decides on fines to protect the population
- April 2, Rheinland-Pfalz information on fines associated with not following restrictions (from USAG Rheinland-Pfalz)
- Wiesbaden changes waste pickup dates around Easter - March 31
- Mainz coronavirus hotline information - March 27
- Wiesbaden hotline information and new recycling yard hours - March 27
- Wiesbaden ESWE Verkehr will further optimize its bus service - March 26
- Wiesbaden bus services provide hotline for customers requesting additional buses on specific routes - March 25
- Wiesbaden adds satellite ambulance stations and new wedding rules - March 24
- Wiesbaden bus changes, closures and farm store list - March 23
- Mainz closures - March 23
- Wiesbaden bans hospital visits - March 22
- Hessen releases new contact rules and closures - March 22
- Federal government explains new contact rules and closures - March 22
- Wiesbaden warns of coronavirus scammers; Lord Mayor urges to follow rules on waste removal - March 20
- Hessen explains group rules and other changes to public life - March 20
- Wiesbaden closures, cancellations and restricted services - March 18
- Mainz announces changed Sunday store openings - March 18
- Federal government announces Hackathon project and info on traveling - March 18
- Wiesbaden refunds childcare fees; measures and cancellations; first fatality - March 17
- Hessen's fourth general order - March 17
- Federal government informs about new rules and travel restrictions - March 17
- Wiesbaden bus schedule changes and closures - March 16
- Federal government closures - March 16
- Wiesbaden general order and closures - March 15
- Wiesbaden child care and swimming pool closures - March 14
- Wiesbaden first general order and closures - March 13
- Mainz first general order - March 13
Mental health resources
Foremergencies call 112 or the Military Police (MP) Desk Sergeant at civiliantelephone +49(0) 611-143-548-7777 or 7778.
24/7 On-Call Duty Chaplain
The Wiesbaden Religious Support Office provides Chaplains who serve as the 24/7 On-Call Duty Chaplain to provide counseling and pastoral care for after hours emergencies. Any individual or Family Member on assignment orders to USAG Wiesbaden or one of our tenant units can speak to the On-Call Duty Chaplain at 0162-274-7337
Behavioral Health Clinic
Routine behavioral healthcare continues, but has shifted to telephone and virtual health appointments in some cases. Current patients will be contacted regarding any changes to their appointments.
The Behavioral Health Clinic remains open to walk-in crisis care from 6:30 a.m. to 5 p.m. Monday through Friday.
Behavioral Health staff remain available for phone consultation to Commanders and medical providers. The Behavioral Health Clinic is located at Building 1526 and can be reached by DSN 590-1320 or civilian 06371-94641320.
The Military Crisis Line serves Active Duty, Retirees,and their Dependents and is available 24/7 via phone, text, or online chat at
https://www.veteranscrisisline.net/get-help/milita..., DSN 118, or civilian 001-800-273-8255.
Employee Assistance Program (EAP)
The Wiesbaden EAP, part of the Directorate for Human Resources, can see DoD Civilian Employees, Military & Civilian Family Members, and Retirees. EAP is a free, confidential screening,assessment, and health-related referral resource that can provide short-term,non-therapy counseling and support. EAP is available now primarily through telephone consultations. POC is Dr. John Kaiser at DSN 548-1402/Civilian 0611-143-548-1402, or e-mail: email@example.com
Military Family Life Counselors (MFLCs)
The Military Family Life Counselors assigned to Army Community Service (ACS) provide non-medical short-term, situational problem-solving counseling for Service Members and their Families who may be dealing with stress. The MFLC services augment existing military support services. Their services are otherwise confidential and private, except for duty-to-warn situations.
Military Family Life Counselors assigned to our community:
- Hainerberg Elementary School: 0152-2390-2413
- Wiesbaden Middle School (not available)
- Wiesbaden High School: 0151-4558-3637
- Child/Youth MFLCs: 0151- 5478-5029
- Adult MFLCs: 0176-5594-8229/0170-591-4771
Task Force Wellness community resources
Face mask usage and guidance
In accordance with new DoD and CDC guidelines, USAG Wiesbaden has implemented the mandatory wear of masks or face coverings in several areas where physical distancing is more difficult – such as essential customer service points. This is mandatory at The Exchange, the Commissary, the shoppettes on both Clay and Hainerberg, the dining facility, the shuttle buses, the Postal Service Center and any location where there is one-on-one customer service.
Soldiers, family members, Army civilian employees and Army contractors are also strongly encouraged to follow CDC guidelines on the use of cloth face coverings in other public settings where social distancing measures are difficult to maintain.
Masks will be provided by the garrison for employees who work in those areas. Community members who do not have masks are encouraged to fashion masks out of materials according to CDC guidelines.
Cloth face coverings should not be placed on young children younger than 2 years of age, anyone who has trouble breathing, or is unconscious, incapacitated or otherwise unable to remove the cover without assistance. The garrison will not enforce the face mask policy for children under age 10.
According to the CDC, “a significant portion of individuals with coronavirus lack symptoms (“asymptomatic”) and that even those who eventually develop symptoms (“pre-symptomatic”) can transmit the virus to others before showing symptoms. This means that the virus can spread between people interacting in close proximity—for example, speaking, coughing, or sneezing—even if those people are not exhibiting symptoms. In light of this new evidence, CDC recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain (e.g.,grocery stores and pharmacies) especially in areas of significant community-based transmission.”
Many community members have expressed interest in volunteering to make homemade masks for others. The Red Cross has established a mask donation drop box at Building 1201 on Clay Kaserne just inside the first floor door off of King Avenue. These masks will be given to the garrison for distribution at locations with the greatest need. Please do not go to the Red Cross to ask for hand sewn masks at this time. As more masks are made available, more information will be shared on how they will be distributed.
According to Army guidance, Soldiers are authorized to wear the neck gaiter and other cloth items, such as bandanas and scarves, as face coverings. Soldiers should not, however, fashion face coverings from Army Combat Uniforms or other materials that have been chemically-treated. Personal protective equipment, such as N95 respirators or surgical masks, must be reserved for use in medical settings.
Force health protection is the Army's top priority. Army senior leaders are urging everyone to adhere to the latest CDC guidelines to prevent the spread of the virus, including practicing rigorous protocols for personal hygiene, staying home when sick and implementing social distancing techniques.
More information on masks:
· CDC recommendations - https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/cloth-face-cover.html
· CDC – How to make and wear homemade cloth face coverings - https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/diy-cloth-face-coverings.html
· CDC – Cloth face coverings: Questions and answers - https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/cloth-face-cover-faq.html
· DoD guidance on the use of cloth face coverings- https://www.defense.gov/Newsroom/Releases/Release/Article/2138340/dod-guidance-on-the-use-of-cloth-face-coverings/
Update April 22: The hotline hours for the trace team will change effective April 24. Hours will be Monday through Friday 8 a.m. to 5 p.m., Saturday and Sunday 10 a.m. to 5 p.m.
Update April 7: The Trace Team is asking individuals in the below circumstances to call the hotline at DSN: 548-8990 or Civ: 49(0)611 143 548-8990:
- Any individual who visited the medical tent outside of the health clinic and was given quarantine, and who has not been released from quarantine, is being asked to call the Trace hotline.
- Any individual who was tested and has not received a lab result should call the Trace hotline to provide updated contact information for the clinic to call them back.
Contacting the Trace Team
The Trace Team continues to track contacts of those with positive COVID-19 cases as they arise. The list of past locations has been removed based on the dates, but updates will be provided as needed.
To help with tracing efforts, community members are asked to contact the Trace Team between 8 a.m. and 8 p.m. seven days a week if:
- you have come into contact with someone who has tested positive for COVID-19, or
- you are experiencing flu like symptoms, specifically cough, fever or shortness of breath, diarrhea, or the loss of taste or smell.
Call the Call Center at DSN: 548-8990 or Civ: 49(0)611 143 548-8990. Or, email the COVID-19 questionnaire to firstname.lastname@example.org.
After your initial call or email, expect a call back within 24 hours.
Please note the call center phone number is set up with multiple lines so callers will be patched to the next available representative.
Power of Attorney for U.S. personnel using host nation health care
To help facilitate care for our U.S. personnel and to receive timely reports on additional cases, community members who use host nation health care facilities are being asked to fill out a power of attorney form. One copy of the form should be provided to your supervisor to give to the clinic Public Health team, the other copy should go to the host nation health care provider. This is highly recommended, but it is voluntary.
The POA will allow the Wiesbaden Army Health Clinic's Public Health nurses, Maj. Joel Osterhout and Lynnette Murray to receive information about the patient's illness, health status and treatment. This form has been approved by U.S. and German legal authorities.
If this form is not used, Public Health will have no way to track U.S. personnel and ensure we are supporting them.
Stop Movement Customer Assistance Point
The Stop-Movement Customer Assistance Point has been activated to provide assistance in three ways:
- The SM-CAP provides PCS and stop movement liaison services to include ETS/retirement, transportation, shipments and flights, housing and hotel lodging, vehicle registration and driver licenses.
- The SM-CAP will assist with PCS exceptions to policy questions and routing.
- SM-CAP assists customers with addressing specific questions to reduce stress and anxiety related to the COVID-19 outbreak.
- Call: (0611) 143-548-1201
- Email: email@example.com
For more information on an upcoming PCS move:
If you have upcoming travel
Crossing European Borders
As our host nation begins to reassess the risks and openits borders please ensure you abide by General Order No.1, dated May 8,2020. General Order No. 1, does not restrict cross border travel butunofficial travel is only authorized in accordance with host nation public healthmeasures and does NOT allow for overnight stays. Please consult your individual chain of command and other host nation resources available on ourwebsite and Facebook page for up-to-date information.
Federal Ministry of the Interior (Germany)
For more information regarding travel fromGermany into neighboring countries, visit the Federal Ministry of the Interiorfor a listing of current border controls. This listing includes the impact on drivingand rail traffic from country to country.
StateDepartment Travel Advisories
If you have questions regarding international travel,consider signing up the for the State Department’s STEP (Smart TravelerEnrollment Program) to receive advisories.
Both pages include current advisories about travel to areas around the globe.
Those with official travel scheduled should check with their supervisor or chain of command for travel approval requirements.
If you are feeling ill
Community members who are feeling ill, including the below symptoms, should adhere to the following guidance:
- If, within the last 14 days, you had close contact with a suspected or confirmed case of the coronavirus AND
- Are experiencing a cough, AND
- Have a fever of 100.4 degrees Fahrenheit (38 degrees Celsius), STAY HOME -- DO NOT GO TO THE HOSPITAL.
- Call Wiesbaden Army Health Clinic Public Health at (06371) 9464-1311 or DSN 590-1311 between the hours of 7:30 a.m. and 4:30 p.m.
- The city of Wiesbaden also has a hotline open daily from 8 a.m. to 8 p.m. at (0611) 31-8080; however, they have limited English speakers available. .
- For life-threatening emergencies, please call 112.
If you do NOT meet ALL THREE of these criteria, but you have symptoms of upper respiratory infection, call your primary care provider for advice.
March 16: Garrison Update - Seeking Care
THINGS TO CONSIDER WHEN SEEKING CARE
If you are feeling ill, please follow the below guidance tohelp us lessen the burden on our health care system – both on post and in the host nation.
If you feel ill and your symptoms are mild enough that you can self-quarantine without the need to meet with a provider virtually or in person, please DO NOT come to the clinic in an attempt to be seen as a walk-inpatient. Testing for COVID-19 does not change the course of the illness nor provide any further action other than to recommend quarantine, which can be done without testing.
The clinic is working to provide virtual appointments starting this week so that patients do not have to risk exposure by coming in the clinic. If you feel you absolutely need to speak to a provider because you are concerned your symptoms are too severe to self-quarantine, please call the appointment line for one of these virtual appointments at 06371-9464- 5762.
Please consider that there are many people who have symptoms that are relatively mild and can self-quarantine at home without the need to utilize a virtual appointment or be seen at a face-to-face appointment. Just like other resources, these appointments are limited and only a certain amount will be released for booking each day.
Coming into the clinic unnecessarily will put you and your children at risk for exposing yourself and/or others to COVID-19.
No treatment other than supportive therapy for symptom management is available at the clinic for viral illnesses like COVID-19 or the common cold (for example, over-the-counter pain relievers to manage a fever or over-the-counter cough syrup for a cough).
ONLY FOR LIFE-THREATENING EMERGENCIES: People who are having difficulty breathing need to call 114 (MPs on post), 117 (Ambulance/Fire on post) or 112 (Ambulance/Fire off post) for an ambulance.
If you call 112 for an off-post ambulance, you should be prepared to answer the following questions, possibly in German depending on the availability of English speakers in their dispatch area.
- Do you have a fever over 102 degrees?
- Do you have a runny nose, coughing, shortness of breath, or diarrhea?
- Have you been tested? If so, what were the results.
Please understand that based on the situation, they may not send an ambulance, which are reserved for life-threatening emergencies.
For more information about the 24/7 COVID-19 Screening Clinic at Landstuhl, please see the update from them below.
If you feel you still need further guidance, you may call the Wiesbaden Army Health Clinic Public Health at (06371) 9464-1311 or DSN 590-1311 between the hours of 7:30 a.m. and 4:30 p.m. Monday – Friday.
If you are not empaneled at the clinic, please call your local health care provider or the city of Wiesbaden hotline open daily from 8 a.m. to 8 p.m. at (0611) 31-8080; however, they have limited English speakers available.
UPDATE FROM LANDSTUHL (from March 13, 2020):
NEW COVID-19 SCREENING CLINIC at LRMC. In order to reduce the risk of spreading respiratory viruses (COVID-19 or otherwise), we have started a COVID-19 Screening Clinic located just outside of the Emergency Department Entrance, Bldg. 93761A (look for the yellow signs), and will be open starting at 8 a.m. on Saturday, March. 14. After that, the COVID-19 Screening Clinic will be open 24/7. If you have symptoms such as fever, cough, and trouble breathing and are concerned you may have contracted a viral illness, we first encourage you to call the Nurse Advice Line who can help you determine if you should come to the ER or stay home and self-quarantine. If you are directed to come to the Emergency Room, you will first need to check in at the COVID-19 Screening Clinic where staff will screen you for symptoms before giving you further instructions for care.
The COVID-19 Screening Clinic is set up with both the screening rooms and a waiting room with chairs spaced in accordance with social distancing measures.
The COVID-19 Screening Clinic is open to ALL members of the military community who are eligible for Space-A care at LRMC. This includes all TRICARE beneficiaries, DOD Civilians, DODEA and NAF employees, and military retirees not enrolled to LRMC. If you are symptomatic and believe you may have come into contact with a suspected or known case of COVID-19, again please first call the Nurse Advice Line for instructions, and then see us in the COVID-19 Screening Clinic.
Please note: not all patients who come to the COVID-19 Screening Clinic will actually be screened for COVID-19. Through a variety of screening processes, to include potential testing for flu strains, the providers in the COVID-19 Screening Clinic will determine those patients with the high likelihood of having COVID-19.
It is vital that patients manage expectations. Not everyone can be tested for COVID-19. We ask that patients not show to the COVID-19 Screening Clinic if you are feeling healthy and "just want to know;" you are putting yourself and your loved ones at risk through potential exposure.
March 14: U.S. Army Europe release - Confirmed case
U.S. Army Europe press release, March 14, 2020:
US Army Europe Soldier tests positive for COVID-19
WIESBADEN, Germany – A Soldier assigned to U.S. Army Europe Headquarters in Wiesbaden, Germany, tested positive for the COVID-19 virus March 13. The Soldier is currently in isolation at his residence.
The Army has begun the process of tracing and contacting people with whom the Soldier might have had contact with over the past two weeks.
The headquarters and the garrison command are implementing all appropriate measures to mitigate the spread of COVID-19 elsewhere in the command, on the installation, or to the surrounding community.
"Our priority is maintaining the health and safety of our Soldiers, civilian employees and family members to ensure our readiness, while implementing appropriate measures alongside our host nation partners to prevent the spread of the virus," said Lt. Gen. Christopher Cavoli, U.S. Army Europe commanding general.
March 12: Garrison Update
As the COVID-19 situation progresses, USAG Wiesbaden continues to work with its host nation partners and to assess Army and DoD guidance. Updates will be posted to the website and shared via Facebook.
No personnel in the USAG Wiesbaden community have tested positive for COVID-19 at this time.
A consolidated list of closures, cancellations and adjusted services will be maintained on this page under the "Impacted services" tab at the top of the page.
Remember that prevention is the best medicine. Wash your hands, practice social distancing by keeping at least 1 meter between you and others when in public and stay home if you are sick. We are taking extra cautionary measures at the garrison to help promote prevention. You will begin to see extra hand washing and hand sanitation areas, more room between tables in eating areas and a move toward online meetings and virtual services.
Many people have been asking about testing for COVID-19. Testing for coronavirus is done on a case-by-case basis as determined by a physician. If you are feeling ill, please call the Wiesbaden Army Health Clinic’s Public Health team who can screen you over the phone and provide guidance for further action. You can reach Public Health at (06371) 9464-1311 or DSN 590-1311 between the hours of 7:30 a.m. and 4:30 p.m.
The city of Wiesbaden also has a hotline open daily from 8 a.m. to 8 p.m. at (0611) 31-8080; however, they have limited English speakers available. Depending on the screening outcome and the severity of the symptoms, patients may be asked to stay home and self-isolate, they may be tested at the clinic, or they may be sent to a local hospital for possible testing and care.Testing depends on patients meeting specific criteria as determined by health officials.
Join the garrison commander for a live town hall on Facebook at 7 p.m. March 13. Even if you do not have a Facebook account, you can still watch the town hall at https://www.facebook.com/usagwiesbaden/.
March 9: Garrison Update
As more confirmed coronavirus cases appear in Germany, USAG Wiesbaden leadership continues to work with units and tenant organizations on prevention and preparation efforts within the community.
Community members are reminded to continue exercising good hygiene procedures, which remain the biggest deterrent to spreading viruses. Wash your hands often with soap and water for at least 20 seconds, use hand sanitizer if soap and water are unavailable, avoid touching your eyes, nose or mouth with unwashed hands, avoid close contact with people who are sick and stay home while you are sick.
No U.S. personnel in the USAG Wiesbaden area have been diagnosed with coronavirus at this time, and there are no closures of installation services.
However, some people who have traveled from high-risk areas, as identified by the CDC, are being asked to self-isolate in their homes (on and off the installation) as a precaution against the spread of the virus. Similarly, a few individuals have PCS’d from high risk areas and are being placed in vacant Army Family Housing for 14 days as a precaution. If you have questions about travel or self-isolation, talk to your supervisor or chain of command.
In the event a case is confirmed within the USAG Wiesbaden footprint, the garrison has put together two teams in support of response efforts for tracing cases and cleaning. Leadership is also coordinating with the host nation to ensure our efforts are in line with their response, as well as with Army and CDC guidance.
The 2019 novel coronavirus outbreak is a daily evolving situation. Current numbers of cases in Germany, and the states of Hesse (Wiesbaden) and Rheinland-Pflaz (Mainz) can be found on the Robert-Koch Institute’s tracker. Click here for the number of worldwide cases.
If you are feeling ill or showing flu-like symptoms, please contact the Wiesbaden Army Health Clinic’s Public Health team at (06371) 9464-1311 or DSN 590-1311 between the hours of 7:30 a.m. and 4:30 p.m. In the case of an emergency, please call 112.
Testing for coronavirus is done on a case-by-case basis as determined by a physician.If you are feeling ill, please call the Wiesbaden Army Health Clinic’s Public Health team who can screen you over the phone and provide guidance for further action. Depending on the screening outcome and the severity of the symptoms, patients may be asked to stay home and self-isolate, or they may be sent to a local hospital for possible testing and care.
Talk to your command or supervisor about any restrictions for upcoming official travel. If you have personal travel scheduled or are planning a trip, visit the CDC's webpage on Coronavirus Disease 2019 Information for Travel or the Department of State's Travel Advisories page.
For the latest updates from the garrison, visit home.army.mil/wiesbaden and click the coronavirus banner. The garrison commander will also host a Facebook Live Town Hall at 5:30 p.m. March 17 to discuss precautionary actions and answer community questions.
Guidance for employees
Employee Information for DoD civilians, flexible work schedules, German civilians and U.S. Civilians is available by clicking HERE.
For More INformation
Current Regulations (USAG & German)
- USAG Wiesbaden General Order I & GERMAN REGULATIONS (Translations)
USAG Wiesbaden specific information
- Power of Attorney form
- Garrison Q&A
- Memo: At-risk shopping hours
- Virtual Town Hall transcripts
Army and DoD Specific Information
- Army Public Health Center
- Defense Travel Management Office
- DoD COVID-19 Resources
- DoD Education ActiviTY
- U.S. Army Europe
- Tricare (allows sign up for email updates)
- Wiesbaden Army Health Clinic Guide to Host Nation Health Care
Other official sources for information
- CDC Coronavirus 2019 (COVID-19) home ⚠
- CDC Information for Travelers ⚠
- Novel Coronavirus Interactive Display Map and Demographics ⚠
- State Department Travel Advisories ⚠
- U.S. Government COVID-19 response
- World Health Organization ⚠
Europe and Germany specific information
- City of Wiesbaden ⚠
- European Centre for Disease Prevention and Control ⚠
- Robert-Koch Institute - Germany state-by-state tracker ⚠
- HESSIAN MINISTRY FOR SOCIAL AFFAIRS AND INTEGRATION (State COVID-19 tracker) ⚠