Coronavirus (COVID 19): 

Any garrison updates and closures will be posted on the garrison Facebook page and this webpage. Emergency information will be sent via the Alert mass notification system. Alert is the garrison's official emergency notification method - click here for instructions on how to make sure your information is up to date

Impacted services and events

Driver's Testing & Training Station (DTTS) By Appointment Only
Effective immediately and until further notice, for health and safety reasons, the Driver's Testing & Training Station (DTTS) will service its customers BY APPOINTMENT ONLY.

All other service closures and hours can now be located on organizational websites, including the following:

MWR food and beverage facilities

MWR organizations

AAFES Services


USAG Wiesbaden Health Clinic

Religious Support Office - The RSO provides a weekly rotation of chaplains who serve as the 24/7 On-Call Duty Chaplain to provide counseling and pastoral care for after hours emergencies. Any individual or family member to USAG Wiesbaden or one of our tenant units can request the on-call chaplain. Simply call the MP desk sergeant at +49(0) 611-143-548-7777 or 7778, provide the sergeant with your phone information, and then the on-call duty chaplain will contact you as soon as possible. Also see their Facebook page at Clay chapel and Hainerberg chapel are open on duty days from 8:30 a.m. to 4:30 p.m. On rare occasions the chapel(s) may be temporarily closed to enable confidential counseling or other pressing duties elsewhere. The physical limitations of RSO facilities cannot meet current requirements for childcare or children's ministries in the COVID-19 environment.

Religious Educationis available in adult or inter-generational small groups meeting in-person orvirtually or in hybrid format. There are currently no children’sministries in RSO facilities. Contact our Director of Religious Education, DrClinton Lowin, for more details at Clinton.w.lowin.civ@mail.milor phone 0611 1435485170

General Order Number 1 (Amended Sept. 22, 2020)

GENERAL ORDER NUMBER 1 (Amended 22 September 2020

TITLE: COVID-19 Public Health Measures for Personnel within USAG Wiesbaden under the Authority of the Senior Responsible Officer (SRO)

AUTHORITY. Article 11, NATO Status of Forces Agreement (SOFA), 19 June 1951; 19 June 1951; Article 54, Supplemental Agreement to NATO Status of Forces Agreement, 29 March 1998; 10 U.S.C. Chapter47 (Uniform Code of Military Justice); HQDA General Order No. 2008- 01, General Court-Martial Convening Authority, 11 March 2008; Army in Europe Regulation (AER) 10-5, Organizations and Functions, 5 December 2019; AER 27-9, Misconduct by Civilians, 22 November 2011; AER 27-10, Military Justice and

Legal Services, 19 August 2014.

APPLICABILITY. This General Order applies to all individuals stationed, assigned, attached and/or present on military installations within USAG Wiesbaden SRO area of responsibility, to include Soldiers, Department of Defense and Department of the Army Civilians, Family Members, other affiliated personnel and those present on, or seeking access to, the military installations of USAG Wiesbaden. This General Order supersedes General Order Number 1 (GO-1), amended June 19, 2020, until further notice.

1. STATEMENT OF MILITARY PURPOSE AND NECESSITY. This General Order identifies conduct that is prejudicial to the good order, discipline, readiness, health and safety of all personnel within USAG Wiesbaden for preventing the spread of COVID-19. The restrictions on activities is essential to preserving mission readiness and the health of Soldiers, Civilians and Families affiliated with USAG-Wiesbaden.

2. PUBLIC HEALTH MEASURES. Public health measures, to include restrictions on travel and freedom of movement enacted by host nation governments in response to COVID-19, will be obeyed both on and off military installations. Personnel subject to this General Order may utilize any host nation business or establishment that is lawfully operating in accordance with host nation rules.

a. Travel. Commanders and supervisors will use the "USAREUR Travel Decision Reference Tool" and the "USAREUR Procedures for Unofficial Travel DuringCOVID- 19" for all travel and restriction of movement decisions, including exception to policy (ETP) procedures. No additional travel restrictions are mandated by the Senior Responsible Officer (SRO) in this General Order.

b. Restriction of movement (ROM).

(1) Service members, civilians, Family members, and contractors will self-isolate in their residence or an appropriate ROM facility for no less than 14 days upon arrival to Wiesbaden, when: on official travel from any location for which an exception to policy was required to travel; on unofficial travel from, or having travelled through, any location for which the Host Nation requires a period of self-isolation or ROM; or when conducting permanent change of station (PCS) to USAG Wiesbaden from any location outside of Germany.

(2) Pre-travel COVID-19 tests, tests performed at the host nation point of entry, or tests used by the host nation after arrival as part of a quarantine reduction policy, will not be used to replace or reduce the mandatory 14 day period of ROM.

c. Household visitors. All individuals subject to this GO are required to limit household guests to the same restrictions required by the local host nation governments in which they reside.

d. Individuals may conduct physical fitness and recreation activities within the

parameters set by host nation and installation policies.

e. Service Members residing in barracks.

(1) Individuals living in barracks may leave their rooms or suites for the same reasons, and go to the same places, as individuals who live in on-post housing or off post. Suitemates are considered as occupants of the same household in terms of host nation restrictions.

(2) Local unit commanders will assess health protection conditions in their barracks and ensure policies and practices are in place and enforced to prevent the spread of COVID-19 virus. Specifically, visitor policies, use of PPE, cleaning of common areas, and the enforcement of physical distancing must be in place and enforced.

3. PUNITIVE ORDER. This order is punitive. Persons subject to the UCMJ may be punished according to its provisions or face adverse administrative action. Persons not subject to the UCMJ may face termination of employment, revocation of security

clearance and administrative sanctions imposed under AER 27-9, to include revocation of logistical support privileges, termination of access to Government housing facilities, bars to the installation, or involuntary early return of dependents. Host nation civil and criminal penalties may also be imposed.

4. INDIVIDUAL DUTY. Individuals subject to this General Order have the individual duty to know and understand these prohibitions. Individuals have a further duty to become familiar with and respect the laws and regulations of the local host nation regarding COVID-19 prevention.

5. UNIT COMMANDER RESPONSIBILITY. Commanders will ensure their personnel are briefed on the prohibitions and requirements of this order. Commanders will further ensure dissemination of host nation restrictions as they are published. Commanders, not below the Company, Battery or Detachment level (and equivalent grade civilian supervisory leave approval authorities) will approve leaves, passes, or other unofficial travel in accordance with "USAREUR Procedures for Unofficial Travel During COVID- 19."

6. EXCEPTION AUTHORITY. Commanders in the rank of Lieutenant Colonel and above may grant written exceptions to this policy on a case-by-case basis. If an individual is unable to identify a Commander in the grade of Lieutenant Colonel or above, they are required to submit any request for an exception to this policy to the Deputy Garrison Commander, USAG Wiesbaden for approval or denial by the Garrison Commander, USAG Wiesbaden. Exception authority for ROM requirements is the first GO/SES in the chain of command or supervision unless withheld to a higher approval authority.

7. FURTHER RESTRICTIONS. Unit Commanders have the authority to institute further restrictions in keeping with paragraph 1, "Statement of Military Purpose and Necessity" of this General Order. Any further restrictions shall be submitted to the Garrison Legal Advisor, Military and Civil Law Division USAREUR Office of the Judge Advocate for legal review prior to implementation.

8. EFFECTIVE DATE. This General Order is effective immediately. It will remain in effect until rescinded or superseded by a new General Order.


Major General, USA
United States Army Europe
Deputy Commanding General,
Army National Guard

Mental health resources

Foremergencies call 112 or the Military Police (MP) Desk Sergeant at civiliantelephone +49(0) 611-143-548-7777 or 7778.

24/7 On-Call Duty Chaplain

The Wiesbaden Religious Support Office provides Chaplains who serve as the 24/7 On-Call Duty Chaplain to provide counseling and pastoral care for after hours emergencies. Any individual or Family Member on assignment orders to USAG Wiesbaden or one of our tenant units can speak to the On-Call Duty Chaplain at 0162-274-7337

Behavioral Health Clinic

Routine behavioral healthcare continues, but has shifted to telephone and virtual health appointments in some cases. Current patients will be contacted regarding any changes to their appointments.

The Behavioral Health Clinic remains open to walk-in crisis care from 6:30 a.m. to 5 p.m. Monday through Friday.

Behavioral Health staff remain available for phone consultation to Commanders and medical providers. The Behavioral Health Clinic is located at Building 1526 and can be reached by DSN 590-1320 or civilian 06371-94641320.

The Military Crisis Line serves Active Duty, Retirees,and their Dependents and is available 24/7 via phone, text, or online chat at, DSN 118, or civilian 001-800-273-8255.

Employee Assistance Program (EAP)

The Wiesbaden EAP, part of the Directorate for Human Resources, can see DoD Civilian Employees, Military & Civilian Family Members, and Retirees. EAP is a free, confidential screening,assessment, and health-related referral resource that can provide short-term,non-therapy counseling and support. EAP is available now primarily through telephone consultations. POC is Dr. John Kaiser at DSN 548-1402/Civilian 0611-143-548-1402, or e-mail:

Military Family Life Counselors (MFLCs)

The Military Family Life Counselors assigned to Army Community Service (ACS) provide non-medical short-term, situational problem-solving counseling for Service Members and their Families who may be dealing with stress. The MFLC services augment existing military support services. Their services are otherwise confidential and private, except for duty-to-warn situations.

Military Family Life Counselors assigned to our community:

  • Hainerberg Elementary School: 0152-2390-2413
  • Wiesbaden Middle School (not available)
  • Wiesbaden High School: 0151-4558-3637
  • Child/Youth MFLCs: 0151- 5478-5029
  • Adult MFLCs: 0176-5594-8229/0170-591-4771

Task Force Wellness community resources

Click here for the Task Force Wellness Community Resources.

Click here for the R2 Activity Book.

Face mask usage and guidance

In accordance with new DoD and CDC guidelines, USAG Wiesbaden has implemented the mandatory wear of masks or face coverings in several areas where physical distancing is more difficult – such as essential customer service points. This is mandatory at The Exchange, the Commissary, the shoppettes on both Clay and Hainerberg, the dining facility, the shuttle buses, the Postal Service Center and any location where there is one-on-one customer service.

Soldiers, family members, Army civilian employees and Army contractors are also strongly encouraged to follow CDC guidelines on the use of cloth face coverings in other public settings where social distancing measures are difficult to maintain.

Masks will be provided by the garrison for employees who work in those areas. Community members who do not have masks are encouraged to fashion masks out of materials according to CDC guidelines.

Cloth face coverings should not be placed on young children younger than 2 years of age, anyone who has trouble breathing, or is unconscious, incapacitated or otherwise unable to remove the cover without assistance. The garrison will not enforce the face mask policy for children under age 10.

According to the CDC, “a significant portion of individuals with coronavirus lack symptoms (“asymptomatic”) and that even those who eventually develop symptoms (“pre-symptomatic”) can transmit the virus to others before showing symptoms. This means that the virus can spread between people interacting in close proximity—for example, speaking, coughing, or sneezing—even if those people are not exhibiting symptoms. In light of this new evidence, CDC recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain (e.g.,grocery stores and pharmacies) especially in areas of significant community-based transmission.”

Many community members have expressed interest in volunteering to make homemade masks for others. The Red Cross has established a mask donation drop box at Building 1201 on Clay Kaserne just inside the first floor door off of King Avenue. These masks will be given to the garrison for distribution at locations with the greatest need. Please do not go to the Red Cross to ask for hand sewn masks at this time. As more masks are made available, more information will be shared on how they will be distributed.

According to Army guidance, Soldiers are authorized to wear the neck gaiter and other cloth items, such as bandanas and scarves, as face coverings. Soldiers should not, however, fashion face coverings from Army Combat Uniforms or other materials that have been chemically-treated. Personal protective equipment, such as N95 respirators or surgical masks, must be reserved for use in medical settings.

Force health protection is the Army's top priority. Army senior leaders are urging everyone to adhere to the latest CDC guidelines to prevent the spread of the virus, including practicing rigorous protocols for personal hygiene, staying home when sick and implementing social distancing techniques.

More information on masks:

· CDC recommendations -

· CDC – How to make and wear homemade cloth face coverings -

· CDC – Cloth face coverings: Questions and answers -

· DoD guidance on the use of cloth face coverings-

Stop Movement Customer Assistance Point

The Stop-Movement Customer Assistance Point has been activated to provide assistance in three ways:

  1. The SM-CAP provides PCS and stop movement liaison services to include ETS/retirement, transportation, shipments and flights, housing and hotel lodging, vehicle registration and driver licenses.
  2. The SM-CAP will assist with PCS exceptions to policy questions and routing.
  3. SM-CAP assists customers with addressing specific questions to reduce stress and anxiety related to the COVID-19 outbreak.

Contact SM-CAP

If you have upcoming travel

Federal Ministry of the Interior (Germany)

For more information regarding travel from Germany into neighboring countries, visit the Federal Ministry of the Interior for a listing of current border controls. This listing includes the impact on driving and rail traffic from country to country.

StateDepartment Travel Advisories

If you have questions regarding international travel,consider signing up the for the State Department’s STEP (Smart Traveler Enrollment Program) to receive advisories.


If you have personal travel scheduled or are planning a trip, visit the CDC's webpage on Coronavirus Disease 2019 Information for Travel or the Department of State's Travel Advisories page.

Both pages include current advisories about travel to areas around the globe.

Those with official travel scheduled should check with their supervisor or chain of command for travel approval requirements.

If you are feeling ill

Community members who are feeling ill, including the below symptoms, should adhere to the following guidance:

  1. If, within the last 14 days, you had close contact with a suspected or confirmed case of the coronavirus AND
  2. Are experiencing a cough, AND
  3. Have a fever of 100.4 degrees Fahrenheit (38 degrees Celsius), STAY HOME -- DO NOT GO TO THE HOSPITAL.
  4. Call the COVID Trace Team/Respiratory Clinic Appointment Line at (0611) 143-548-8990 or DSN 548-8990 between the hours of 8 a.m. and 4:30 p.m. Monday to Friday.
  5. The city of Wiesbaden also has a hotline open daily from 8 a.m. to 8 p.m. at (0611) 31-8080; however, they have limited English speakers available. .
  6. For life-threatening emergencies, please call 112.

If you do NOT meet ALL THREE of these criteria, but you have symptoms of upper respiratory infection, call your primary care provider for advice.

Seeking care


If you are feeling ill, please follow the below guidance to help us lessen the burden on our health care system – both on post and in the host nation.

If you feel ill and your symptoms are mild enough that you can self-quarantine without the need to meet with a provider virtually or in person, please DO NOT come to the clinic in an attempt to be seen as a walk-inpatient. Testing for COVID-19 does not change the course of the illness nor provide any further action other than to recommend quarantine, which can be done without testing.

The clinic is working to provide virtual appointments starting this week so that patients do not have to risk exposure by coming in the clinic. If you feel you absolutely need to speak to a provider because you are concerned your symptoms are too severe to self-quarantine, please call the appointment line for one of these virtual appointments at 06371-9464- 5762.

Please consider that there are many people who have symptoms that are relatively mild and can self-quarantine at home without the need to utilize a virtual appointment or be seen at a face-to-face appointment. Just like other resources, these appointments are limited and only a certain amount will be released for booking each day.

Coming into the clinic unnecessarily will put you and your children at risk for exposing yourself and/or others to COVID-19.

No treatment other than supportive therapy for symptom management is available at the clinic for viral illnesses like COVID-19 or the common cold (for example, over-the-counter pain relievers to manage a fever or over-the-counter cough syrup for a cough).

ONLY FOR LIFE-THREATENING EMERGENCIES: People who are having difficulty breathing need to call 114 (MPs on post), 117 (Ambulance/Fire on post) or 112 (Ambulance/Fire off post) for an ambulance.

If you call 112 for an off-post ambulance, you should be prepared to answer the following questions, possibly in German depending on the availability of English speakers in their dispatch area.

  1. Do you have a fever over 102 degrees?
  2. Do you have a runny nose, coughing, shortness of breath, or diarrhea?
  3. Have you been tested? If so, what were the results.

Please understand that based on the situation, they may not send an ambulance, which are reserved for life-threatening emergencies.

For more information about the COVID-19 Screening Clinic at Landstuhl, please visit their website.

If you feel you still need further guidance, you may call the COVID Trace Team/Respiratory Clinic Appointment Line at (0611) 143-548-8990 or DSN 548-8990 between the hours of 8 a.m. and 4:30 p.m. Monday – Friday.

If you are not empaneled at the clinic, please call your local health care provider or the city of Wiesbaden hotline open daily from 8 a.m. to 8 p.m. at (0611) 31-8080; however, they have limited English speakers available.