The Human Resources Directorate integrates and delivers the full spectrum of Human Capital Program management and human resource base support services that enable readiness for a globally-responsive Army. The DHR is responsible for Military Personnel Services, Soldier Education and Transition Services, Army Substance and Abuse Services, Administrative Services, Command Civilian Personnel Issues, and creating a Professional Installation Management Workforce. We continue to improve upon our human capital strategy that manages, retains and rewards a performance based organization and high quality workforce.
LIST OF SERVICES
The University of Maryland Global Campus (UMGC), Troy University (Troy U), and Embry-Riddle Aeronautical University (ERAU) are the universities with offices across the Korean peninsula. Locally in Area IV, the UMGC has enrollment offices and classrooms inside both the Camp Carroll and Camp Henry Education Centers for on-site classes. All three universities are represented by friendly and professional staff who retain the distinction of being regionally accredited institutions by the U.S. Department of Education.
The Area IV Education Centers guidance counselors serve as a professional education counselor in the Army continuing Education System (ACES) Program by providing the full range of general educational and career development counseling to both military and civilian personnel of the installation/activity.
ArmyIgnitED.com is a tailored, intuitive resource that empowers you to achieve your educational goals and utilize your Tuition Assistance (TA) and/or Credentialing Assistance (CA) benefits with over 2,000 education institutions and 200 vendors. Whether you’re at home or abroad, you’ll have unlimited access to educational opportunities, support, and guidance throughout your desired Education Path, Civilian Path, Credential, or Army ROTC scholarship program. Soldiers can learn from anywhere. Design the path that best fits your learning preference and schedule—learn online or in the classroom. Soldiers can receive up to $4,000 per year in TA/CA in pursuit of an Associate’s Degree, Bachelor’s Degree, Master’s Degree, Credential, Academic Certificate or other Army Special Programs.
For assistance in understanding your educational opportunities and the ArmyIgnitED Portal, please contact the Area IV Camp Henry Education Center Counselor Support’s phone number at 763-4924 or the Camp Carroll Education Center Guidance Counselor’s phone number at 763-5405. Walk-ins are available from Monday to Friday, 0800-1700 (Closed on federal holidays, weekends, and every Thursday from 0800-1300 for staff training). Office locations are Camp Henry Education inside Bldg. S-1840 or Camp Carroll Education Center inside Bldg. T-236.
The Army Green to Gold Active Duty Option Program allows you to earn a degree and Commission serving your country. The Green to Gold Program is a two-year program that provides eligible, Active Duty enlisted Soldiers an opportunity to complete a baccalaureate degree or a two-year graduate degree and earn a commission as an Army Officer.
The Army Medical Department (AMEDD) Enlisted Commission Program provides eligible Active Duty, Reserve, National Guard or Activated Guard Reserve (AGR) Army Soldiers the opportunity to complete a Bachelor’s of Science in Nursing (BSN) and receive a commission in the Active Duty component of the Army Nurse Corps (ANC).
The Army Personnel Testing (APT) Program includes standardized tests to determine eligibility for enlistment or specialized training and language aptitude/proficiency tests. The APT program is governed by AR 611-5 Personnel and Classification Testing.
The Basic Skills Enhancement Program (BSEP) (formerly known as FAST) is the commanders’ primary on-duty education program. BSEP is a refresher course covering both Math and English that soldiers take to help raise their GT scores when re-testing on the Armed Forces Classification Test (AFCT).
The Army recognizes 31 Army Civilian Career Programs or specialized professional communities. All Army Civilians are “mapped” or assigned to a Career Program by virtue of their Position Description. The Army Civilian Career Programs system exists to maximize the talent of the Army Civilian Corps and to afford each Army Civilian the opportunity to pursue career aspirations.
HQ IMCOM manages and executes the Army’s Career Skills Program to prepare Soldiers for civilian employment upon completion of their military service. The Army Career Skills Program offers the opportunity to participate in first-class apprenticeships, on-the-job training (OJT), job shadowing, internships and employment skills training.
The Civilian Education System (CES) is a progressive and sequential leader development program that provides enhanced educational opportunities for Army Civilians throughout their careers. Army Civilians will become multi-skilled, agile leaders of the 21st Century who personify the Warrior Ethos in all aspects, from warfighting support, to statesmanship, to enterprise management.
Army Substance Abuse Program collects and ships 50% of the Tested Designated Position civilian population yearly. ASAP assists CPAC with pre-employment screening of applicants by scheduling drug tests CONUS and conducting in-house testing if applicant is available in Area IV.
The Army Credentialing Assistance (CA) program increases the Soldier’s value to and competitiveness of the Army through helping Soldiers attain industry recognized credentials. Funding is provided for voluntary off-duty courses and/or exams leading to an industry-recognized academic or vocational credential listed in the Army COOL website.
The Developmental Assignment Program (DAP), for junior- and mid-level employees, provides multifunctional training and assignments that strengthen the experience of junior and mid-level employees in preparation of broader responsibilities. These 90-day assignments are meant to develop well-rounded employees, and to improve organizational communication.
Army Substance Abuse Program manages all aspects of the unit biochemical-testing program, to include training Unit Prevention Leaders and testing civilian employees. Army Substance Abuse Program processes and ships 10% monthly mandatory randomly military collected specimen samples from assigned units in Area IV.
The Employee Assistance Program (EAP) may help employees and supervisors address adult Living problems that have the potential to affect work performance and conduct.
An exit interview is a confidential survey conducted with a civilian employee who is separating from the Garrison. The information shared by the separating employee is consolidated with feedback from other employees who have recently separated, then briefed to the Garrison Commander on a quarterly basis. The purpose of USAG Daegu exit interview is to gain feedback from employees in order to improve aspects of the organization, better retain employees, and reduce turnover.
Financial aid is available to Soldiers who may have exceeded or ineligible for Uniformed Services Tuition Assistance (TA) or require extra funds for books and application fees. Guidance counselors can provide several options to fund your education. Some options include Post-9/11 GI Bill, MyCAA, and FAFSA.
Since 1967, the Freedom of Information Act has provided the public the right to request access to records from any federal agency. It is often described as the law that keeps citizens in the know about their government. Any person may file a FOIA request for any reason.
ID Cards & DEERS office provides professional, quality customer service to all Soldiers, family members, retirees, civilian and contract employees. Our services include the issuance of Identification Cards for Members of the Uniformed Services, ID Tags, and update DEERS records.
In order to provide standardized customer service training across IMCOM, we implemented garrison-wide OPEX and OPEX for Leaders training. OPEX is a successful, experiential learning program that follows the Army Learning Model and has been delivered to thousands of NAF and APF IMCOM employees.
An individual assessment is the ideal instrument for evaluating potential, leadership ability, and preferences. USAG Daegu offers True Colors Personality Assessment to civilian employees interested in increasing self-awareness of their preferences for learning and working in collaborative environments.
An Individual Development Plan (IDP) is a performance improvement tool designed for civilian employees of the Installation Management Command (IMCOM) and is a requirement for all USAG Daegu civilian employees. It is completed in partnership with the supervisor and the employee. When properly used, IDPs assist our civilian employees in reaching their career goals.
These resources are no/low-cost training opportunities held in Area IV, CONUS, or virtually that provide education specific to the learning-needs of civilian employees. The method and topics change continuously based upon the needs expressed by Garrison employees.
Provides support to all Permanent Party and Trainee/Student Soldiers in the following areas; Permanent Change of Station, Temporary Change of Station, Foreign Language Proficiency Bonus, Special Duty Pay, Stabilization, Deletion/Deferment requests, and No-Fee Passports.
Area IV Guidance Counselors provide counseling services to active duty Soldiers and their family members on several Department of Veterans Affairs (VA) educational benefit programs. Spouses and family members may also be eligible for education and training assistance. These programs include Montgomery GI Bill, Post 9/11 GI Bill, VA Yellow Ribbon Program, and VA Top-Up Program.
The Area IV Education Centers at both Camp Henry and Camp Carroll operate Multi-use Learning Facilities (MLFs). The MLF is a technology based facility that provide training, education, and support materials for Soldiers to develop/sustain job related and leadership skills.
The National Testing Center (NTC) features exams and certifications in a wide variety of subject areas, on-site support, easy scheduling, and the benefit of instant score results. Available exams include College Level Examination Program (CLEP), DANTES Subject Standardized Tests (DSST), Pearson VUE, and Excelsior College exams.
Official mail is all mail that pertains exclusively to the business of the United State Government.
The DoD Performance Management and Appraisal Program provides a framework for supervisors and managers to communicate expectations and job performance; links individual employee performance and organizational goals; facilitates a fair and meaningful assessment of employee performance; establishes a systematic process for planning, monitoring, evaluating, recognizing and rewarding employee performance that contributes to mission success; and nurtures a high-performance culture that promotes meaningful and ongoing dialogue between employees and supervisors and holds both accountable for performance.
Postal Service operates as an extension of the U.S. Postal Service to bring authorized members of the Area IV community the most expeditious and efficient, personal and official mail services possible; comparable to that enjoyed domestically.
Access to duty-free goods is controlled by the US-ROK SOFA and U.S. laws, regulations and policies. In Korea, patrons allowed to purchase duty-free goods at the commissary and exchange must be authorized in accordance with commissary and exchange regulations as well as the SOFA.
Provide assistance with Army Records Information Management System (ARIMS), maintain Records Holding Area, office symbol (USAG only) and distribution formula services, correspondence management, staff directory, Vital Records program, and management information control.
The Retirement Services Office provides a variety of support functions to retiring and retired military personnel, their dependents and survivors. We provide retirees and their families, additional services that would be readily available to retirees living in the U.S. but are not easily accessed from Korea.
The Soldier’s Civilian Credit Assessment Memorandum is an administrative service provided by Area IV Guidance Counselors. The memorandum is produced by the Education Center counselor after receipt of either unofficial or official copies of university transcripts. The memorandum is utilized by the S1 Personnel Office to update Soldier’s Enlisted Record Brief (ERB) or Officer Record Brief (ORB) for university credits accumulated, increase promotion points for advancement boards, or to prepare an application package for Officer Candidate School (OCS).
Unit Education targets group oriented preventive education/training programs, Prime for Life, media activities, public awareness events, etc., directed at all levels of the command, in the effort to prevent the abuse of alcohol and other drugs.
Unit Education targets group oriented preventive education/training programs, Prime for Life, media activities, public awareness events, etc., directed at all levels of the command, in the effort to prevent suicide.
The Uniformed Services Tuition Assistance (TA) program provides financial assistance for voluntary off-duty education programs in support of a Soldier's professional and personal self-development goals. TA is available for courses that are offered in the classroom or by distance learning and is part of an approved academic degree or certificate program.
The TAP Virtual Center is an immersive, three-dimensional, online environment where Soldiers can receive all the transition and education services that they would normally receive at a bricks-and-mortar TAP Center.
The Army Substance Abuse program conducts Unit Prevention Leaders (UPL) Certification courses every other month and can conduct recertification as needed.
The United States Army Garrison Daegu (USAG-D) Garrison Commander recognizes that investing in the Area IV workforce and developing them for future leadership positions is critical to sustaining and advancing the Army’s mission. One proactive approach to this goal is the USAG-D Leadership through Engagement, Agility, and Development (USAG-D LEAD) Program, a six-month local leadership development program, that focuses on connecting GS 9-12 (or equivalent) employees with the competencies, knowledge and experience key to delivering extraordinary services and installations to our community.
The Transition Assistance Program provides both mandatory and optional workshops for transitioning service members. Examples of mandatory classes include: Pre-Separation brief, DOL employment workshops, and VA benefits brief among others.