The Exchange serves an eligible customer base of 31 million active-duty military; retirees; National Guardsmen; Reservists; 100% disabled honorably discharged Veterans; all other honorably discharged Veterans (online only); authorized Public Health Service associates; authorized National Oceanic and Atmospheric Administration associates; Coast Guard members and family members.
Mission & Structure
Since 1895, the Army & Air Force Exchange Service has been serving a critical role in strengthening military readiness, recruiting and retention. Today, the Exchange continues to go where Warfighters and their families go to provide tax-free shopping and military-exclusive pricing at installations worldwide and at ShopMyExchange.com. The Exchange is the 61st largest retailer in the U.S., achieving highly competitive earnings of 5.8% of sales in 2018. Exchange earnings provide dividends to military Quality-of-Life programs. The Department of Defense’s largest retailer, the Exchange is governed by a Board of Directors responsible to the Secretaries of the Army and Air Force.
Be the preferred retail and services provider for the military family through extraordinary customer experiences and value pricing.