Complaint Process

The EO complaints processing system addresses complaints that allege unlawful discrimination or unfair treatment on the basis of race, color, religion, sex (to include gender identity), national origin and sexual orientation. Attempts should always be made to solve the problem at the lowest possible level within an organization.

Note: Fort Knox DA civilians should visit the Fort Knox Intranet EEO site for their complaint process.

  • An informal complaint is any complaint that a Soldier, family members or DA civilian does not wish to file in writing. Informal complaints may be resolved directly by the individual, with the help of another unit member, the commander or other person in the complainant's chain of command.
  • A formal complaint is one that a complainant files in writing and swears to the accuracy of the information. Formal complaints require specific actions, are subject to timelines, and require documentation of the actions taken.

EO Complaint Process Flowchart

Before You Tell EO