PAIO is responsible for conducting installation strategic planning, providing information management support, performance evaluation of base operations, essential services, and programs in support of Fort Knox Soldiers, Families, civilians and retirees.

Key Role:

PAIO is the Garrison Commander's staff element for strategic and management planning for the installation.  PAIO provides oversight of assigned programs; conducts analytical reviews; monitors Army baseline standards; captures and enables implementation of best business practices; and identifies, tracks, and orchestrates reporting of performance measures.



The Best Garrison Competition

The Best Garrison Competition recognizes Garrisons who are outstanding and innovative in their efforts to support Army priorities for people, readiness, modernization and reform.


Fort Knox is a 14 Time Winner

  • 1992- TRADOC "Most Improved"
  • 1996-1999- TRADOC "Top 3"
  • 2000-2001- TRADOC "Honorable Mention"
  • 2009- IMCOM- "Bronze Award"
  • 2011- IMCOM- "Honorable Mention"
  • 2012- IMCOM- "Exemplary Practice Award"
  • 2014- IMCOM- "Bronze Award"
  • 2015- IMCOM- "Silver Award"
  • 2018- IMCOM- "Honorable Mention"
  • 2020- IMCOM Directorate-Training- "Best Garrison"

Army Stationing

Army Stationing requires planning, studying, coordinating and authorization. Army Regulation (AR) 5-10: Management Stationing outlines the steps needed. The Army strategic planning process (ASPP) provides the senior Army leadership’s strategic vision and POM functional area long-range goals of 10 to 20 years. Stationing timelines plan major construction for 5 years out and actions requiring no MILCON should have a minimum of 12 months. All feasible alternatives need to be studied using the staff-study methodology. Reporting and staffing are covered in AR 5-10 along with special BRAC directives.


Installation Status Report

The Installation Status Report includes 4 main areas: Services, Cost, Infrastructure and Natural Infrastructure

  • Installation Status Report Services and Cost (ISR-S and ISR-S/SBC)
    • The purpose of ISR–S and ISR–S (SBC) is to evaluate the cost and quality of service delivery performance for base support services provided at each Army base. These components assess cost, quantity, and quality of services provided to organizations and individuals associated with Army bases. ISR–Services and ISR–Services Cost are used in the Standard Service Costing model to calculate cost estimating relationships (CER) that are used in the Base Operations Support Requirements Model (BRM) to program base operations funding.
  • Installation Status Report Infrastructure
    • The ISR Infrastructure is designed to give base commanders and staff a summary-level evaluation of the mission, quality and quantity ratings, and the costs to maintain, improve or replace those portions of a Base’s infrastructure that are reported by ISR.
    • Visibility at the facility level of detail allows headquarters to view information to make decisions about funding, Military Construction projects (MILCON) and stationing actions.
  • Installation Status Report Natural Infrastructure
    • ISR-NI is designed to provide leaders at all levels (base and HQDA) with a decision support tool that links performance indicators to Mission Support, Sustainability and Environmental Quality programs. ISR-NI is an objective analysis of a reporting organization’s ability to support mission requirements based on the availability and quality of air, water, land, and energy resources. The data will provide the information necessary to assist in identifying deficiencies in environmental programs, planning for resources, and improving mission readiness status and environmental compliance.


Army BASOPS Service Standards

Army BASOPS Service Standards (ABSS) ensures standardization and a common understanding of BASOPS service outputs across the Army. ABSS defines the tasks, standards, and resources necessary to provide BASOPS to support mission and quality of life requirements on Army Installations. IMCOM has developed and implemented BASOPS service standards that enable continued mission accomplishment while improving consistency, efficiency, and visibility of performance and resources required. Army senior leaders have better information with which to make resourcing decisions. IMCOM provides HQDA through AMC, a model that can be applied across the total Army for implementation in FY23.


Interactive Customer Evaluation (ICE)

Interactive Customer Evaluation (ICE) is an automated means to capture feedback on various installation services. All of the ICE standard questions are designed to provide insight on the overall customer satisfaction by rating the customer's total experience.

The results from the questionnaire are used to track ratings in order to help find areas that need improvement. In addition, good suggestions that are submitted are frequently acted upon. The overall satisfaction also determines whether or not a service provider manager receives a satisfied or dissatisfied comment card submission from ICE.

ICE is accessible through many ICE kiosks scattered around the installation, and online through various Fort Knox websites. The ICE system will be monitored daily to ensure customers requesting a reply will receive their response within 3 working days.

Let your voice be heard - put it on ICE!


Strategic Planning and Integration

The PAIO manages the strategic planning and integration process for the Senior Commander. Strategic planning sessions are held quarterly and the Installation Strategic Plan is updated annually. The plan is a living document that provides a roadmap for current decisions while maintaining the overall focus on long term, continuous improvement. It links and aligns the Senior Commander's vision, mission, goals, and objectives with the Army's Installation Strategy and it is the basis for development and implementation of defined lines of effort.