While the joint base is at HPCON Bravo, all MPD services except ID Cards and Casualty Assistance are virtual.

COVID-19 CHANGES TO OPERATION. Casualty operations have been curtailed and suspended its walk-in customer service. Customers will be briefed telephonically and forms will be emailed for signature where feasible with walk-in appointments by exception. Call the casualty center at (703) 696-3237 or (703) 489-2714.


The Joint Base Myer - Henderson Hall Casualty Assistance Center (CAC) provides Casualty Notification, Casualty Assistance, Mortuary Affairs, and Survivor Outreach Services to all Soldiers and their families residing in our area of responsibility within the National Capital Region.

Area of Responsibility:

Washington D.C, City of Alexandria, City of Fairfax, City of Falls Church, Fairfax County, Arlington County, Montgomery County, and Prince George County.

Reporting a Retiree's Death:

Families must contact the nearest CAC office to ensure the death is reported to Defense Finance Accounting Service (DFAS) and Veterans Affairs (VA) to stop the retiree’s military pay and VA compensation if receiving disability benefits from VA.  See map to locate the nearest CAC office in your area.

Information Required:

  1. Retiree’s name, social security number and date of death
  2. Manner of death
  3. Retiree’s marital status upon death
  4. If married: Name of spouse, social security number, address, date of birth and date of  marriage

Casualty Notification & Casualty Assistance NCO/Officer Training:

COVID-19 CHANGES TO TRAINING. CASUALTY NOTIFICATION OFFICER/CASUALTY ASSISTANCE OFFICER (CNO/CAO) TRAINING. Due to COVID-19 travel restrictions, CNO/CAO re-certification timeline for CNO/CAO training is extended from 12 to 24 months. The requirement for in-person training every fourth year (after last classroom training) is also suspended. The Casualty Assistance Centers will continue to brief all CNOs/CAOs (either in person or virtually) prior to them conducting any casualty mission. These changes remain in effect until HPCON level returns to HPCON A and when Casualty and Mortuary Affairs Operations Division (CMAOD) publishes additional guidance.

The CNOs and CAOs must be currently trained and certified prior to conducting a casualty notification/assistance mission.  Certification will be completed by attending the standardized three day classroom training.  Initial classroom certification expires 1 year after completion of training.

Recertification may be obtained by completing the training module provided on the JKO website at:  https://jkodirect.jten.mil/Atlas2/page/login/Login.jsf  within 365 days of certification or by re-attendance at the classroom training.

To request for JBM-HH CNO/CAO classroom training, contact CNO/CAO Instructor at 703-696-6362 or email usarmy.jbmhh.asa.mbx.hrd-casualty-assistance@mail.mil.

Resource Links:

Defense Finance and Accounting Service 

National Personnel Records Center

VA Burial Allowance

ID Card/RAPIDs Office Locator 

DoD Survivor’s Guide to Benefits

Military One Source

Veterans’ Affairs 


Tragic Assistance Program for Survivors (TAPS) 

Additional Resources