PAIO is the premier enabler of enterprise solutions focused on delivery of equitable services, promoting business transformation, monitoring results and promoting strategies for communities of the future.
ICE - Interactive Customer Evaluation
ICE is a web-based tool that supports two-way communication between various service providers on the installation and their customers.
The ICE system provides online comment cards to enable customers to provide comments about and to rate services used. It is designed to improve customer service by allowing managers to monitor the satisfaction levels of services provided through reports and customer comments.
How well are we serving you? To provide feedback — click the ICE button below to submit your comments.
Lean Six Sigma and Business Transformation
Lean Six Sigma (LSS) is a process improvement methodology that focuses on improving the speed, quality, and cost of installation operations. LSS:
Identifies the value stream and eliminates waste as well as variation
- Delivers accelerated business results
- Engages, aligns and empowers employees
- Focuses on the needs of the customer
- Continuously improves processes in pursuit of perfection
- Shortens process cycle time
Applying LSS to processes within installation operations means measuring process improvement opportunities, quantifying root causes of service failure, and applying tools to sustain long-term gains in speed, quality, and cost.