In the event of an emergency involving an immediate Family member, contact the American Red Cross at (877) 272-7337. The Red Cross will contact your trainee’s battalion and provide assistance if the Soldier returns home on leave. Units will not be able to assist without Red Cross verification.
Submit a Request Online
You can initiate a request for Red Cross emergency assistance for members of the military currently serving on active duty by using the online self-service tool. Using a computer, smart phone or tablet, you can start a request for services and track its progress from anywhere in the world.
Visit https://www.redcross.org/get-help/military-families/emergency-communication.html for more information.
Have the following information available
Soldier's full legal name
Branch of service (Army, Navy, Air Force, Marines, Coast Guard)
Social Security number or Date of Birth
Military unit address
Information about the deployed unit and home base unit (for deployed service members only)