Garmisch Service Tracker

 
SERVICE/FACILITY IMPACT
GATES (ACCESS CONTROL POINTS)
Artillery Kaserne Main Gate Normal operating hours. Screening at the gates begins April 3. The screening facility at the Pete Burke Community Center (PBCC) will be occupied and open for screening from 4 a.m. - 8 p.m. Between  8 p.m. - 4 a.m., the facility will not be occupied, and an ‘on-call’ medical screener will be notified as needed. If you are entering Artillery Kaserne or Sheridan Kaserne between 8 p.m. - 4 a.m., and you are identified as a person who needs secondary medical screening, you may have to wait up to 10 minutes for a medical screener to arrive and perform the needed screen.
Sheridan Barracks Main Gate Normal operating hours. Screening at the gates begins April 3. The screening facility at the Pete Burke Community Center (PBCC) will be occupied and open for screening from 4 a.m. - 8 p.m. Between  8 p.m. - 4 a.m., the facility will not be occupied, and an ‘on-call’ medical screener will be notified as needed. If you are entering Artillery Kaserne or Sheridan Kaserne between 8 p.m. - 4 a.m., and you are identified as a person who needs secondary medical screening, you may have to wait up to 10 minutes for a medical screener to arrive and perform the needed screen.
Sheridan Barracks Pedestrian Gate Starting March 17, the walk-in gate will be closed until further notice.
DIRECTORATE OF EMERGENCY SERVICES
All military police, fire department and POND gate security guards Normal operating hours. No police administrative services until further notice. Military Police Liaison/Admin Office will no longer provide Customs Office customer service. For urgent customs matters, contact the Hohenfels Customs Office at DSN 314-522-3376 or +49(0)9472-708-3376. 
Vehicle Registration

Appointments only on Wednesday. Email usarmy.bavaria.id-europe.mbx.grafenwoehr-vehicle-registration@mail.mil or call DSN 314-475-6752 or +49(0)9641-83-6752. As soon as you receive orders to leave USAG Bavaria, immediately schedule your vehicle de-registration appointment. Due to COVID-19 limitations, the Vehicle Registration office is experiencing delays and highly encourages patrons to make appointments by e-mail.

The U.S. Army Europe extended privately owned vehicle registrations (that are expiring between May 21 - June 20) by an additional 60 days. This is the third and final block of POV extensions provided in support of COVID-19 operations, and does not inlcude dates from the previous two extensions.

Installation Access Control System (IACS) Open. Normal Operating Hours.
CHILD, YOUTH AND SCHOOL SERVICES
Child Development Center (childcare) For the most current information, visit the Garmisch Family and MWR website.
School Age Center For the most current information, visit the Garmisch Family and MWR website.
Parent Central Services For the most current information, visit the Garmisch Family and MWR website.
School Liaison Office For the most current information, visit the Garmisch Family and MWR website.
SKIES Unlimited For the most current information, visit the Garmisch Family and MWR website.
Youth Center For the most current information, visit the Garmisch Family and MWR website.
CYS Sports and Fitness  For the most current information, visit the Garmisch Family and MWR website.
ARMY COMMUNITY SERVICE (ACS)
ACS Services For the most current information, visit the Garmisch Family and MWR website.
DIRECTORATE OF FAMILY MORALE, WELFARE & RECREATION (DFMWR)
Army Lodging  For the most current information, visit the Garmisch Family and MWR website.
Fitness Centers For the most current information, visit the Garmisch Family and MWR website.
Tax Relief (VAT) Office For the most current information, visit the Garmisch Family and MWR website.
Car Washes For the most current information, visit the Garmisch Family and MWR website.
Library For the most current information, visit the Garmisch Family and MWR website.
DIRECTORATE OF HUMAN RESOURCES
Army Substance Abuse Programs (ASAP) Closed until further notice.
Post Offices

Open.

Access to all mailboxes - 24 hours, Lobby remains open

Incoming Mail/Pick Up - Pick-up for inbound packages
Monday - Friday 10:00 a.m.  - 5:00 p.m. 

Outbound/Sending Mail 
Monday - Friday  10:00 a.m. - 3:00 p.m. 

Community Mailrooms (CMR) Open Monday, Wednesday and Thursday from 10 a.m. to 5 p.m. and Tuesday and Friday from 2 p.m. to 5 p.m.
Education Centers

Now scheduling appointments for limited counseling services. FAST classes held at the Rose Barracks Education Center in Vilseck will resume in July. You may contact us via email at usarmy.bavaria.id-europe.mbx.aces@mail.mil. For the most current information, follow the USAG Bavaria Education Centers Facebook page at https://www.facebook.com/usag.bavaria.education.centers.

For specific college related questions, please contact your schools directly.

Community In-processing/out-processing Minimally staffed. ETS, Retirees, Chapters and PCS Soldiers with an SRO ETP can receive clearing papers (unless you are a new chapter, your S-1 should already have your clearing papers) and out-process. Any new arrivals will receive an in-processing checklist and will be allowed to in-process individual agencies. ITC Classes are currently suspended.
ID Cards

Starting Monday 13 April, the Garmisch ID Office will be open Monday to Friday, from 8 a.m. to 12 p.m. These hours may adjust depending on number of customers, availability of staff and COVID-19 updates. Until further notice, ID card operations will be limited to the following services: CAC pin resets, lost/stolen ID cards, IDs expiring within the next 60 days, out-processing for ETS/retiring/chapter/ETP for PCS, and DEERS enrollments/updates. Due to social distancing policies in place, only one person will be allowed at a workstation at one time. For staff and customer protection, no children are allowed in the office. If you have no other alternative but to bring your child, you must control your child. If you have any questions, please contact the ID card office at DSN 314-440-3737/3345 or +49(0)8821-750-3737/3345.

Military Personnel Division (MPD) Normal operating hours.  Personnel actions are being processed remotely. For personnel action requests, please email usarmy.bavaria.id-europe.list.mpd-customer-service-help-desk@mail.mil.  
Retiree Services Military retirees and annuitants seeking emergency assistance should contact the USAG Bavaria Retirement Services Office or Casualty Assistance Office.  Call +49(0)162-296-0817.
Transition Center  Open. The staff asks customers that they only proceed with chapter cases if truly necessary. It is getting extremely difficult to get flights for anyone out of country. All traffic is being pushed to the Patriot Express.
Passport Office The passport office is currently open for passport pick-ups and SOFA card issuance Monday to Friday from 8 a.m. to 11:30 a.m. and 1 p.m. to  3:30 p.m. (hours are subject to change based on availability of staff and COVID-19 updates).  The staff asks that only one person, per family, can come to the office for pick-up or SOFA card issuance (please email the passport office for SOFA card issuance requirements). The passport office is currently unable to accept passport and Consular Report of Birth Abroad applications and cannot ask the Consulate for status updates on Consular Reports of Birth Abroad. If you have a life/death emergency that requires a passport, please email or call the passport office to coordinate an appointment date/time by emailing ryan.t.stewart8.civ@mail.mil or calling DSN 314-440-3345 or +49(0)8821-750-3345. 
Army Career and Alumni Program (ACAP) Normal operating hours. 
Finance  Normal operating hours. 
Employee Assistance Provider (EAP) Limited service. The EAP is available to provide short-term assistance focused on counseling sessions for non-emergency situations for our civilian workforce and family members. Call +49(0)9641-705-69-7900 or email usarmy.bavaria.i-europe.list.asap-eap@mail.mil during Monday to Friday from 7:30 a.m. to 4:30 p.m.
Soldier For Life - Transition Assistance Program The SFL-TAP Center is open for all services (front desk, individual appointments and classes). Appointments are requried. To make an appointment, call the SFL-TAP Center front desk at DSN 314-476-2055 or +49(0)9662-83-2055, during regular business hours (Monday to Friday from 8 a.m. to 4:30 p.m.) or email usarmy.bavaria.id-europe.list.sfl-tap@mail.mil.  Transition Assistance Program: The VA office is closed for in-person appointments until further notice. But the Overseas Military Services Coordinator for Bavaria is available by e-mail and phone. To set up an appointment, or to ask questions, e-mai OMSCGER3.VBAVACO@VA.GOV. To speak with a VA representative, customers should go to the VA Contact Us page at https://iris.custhelp.va.gov/app/home for email and phone options.
Veterans Affairs VA Overseas Military Services Coordinators are here to continue help veterans. To set up a phone appointment or to ask questions,  email OMSCGER3.VBAVACO@VA.GOV.
Summer Hire Program The 2020 Summer Hire program is canceled.
LOGISTICS SERVICES 
Dining & Food Options DFAC meals are take-out only. Click here for options.
Central Issue Facility (CIF) Closed for walk-in services. Please call the facility for service. 
Installation Property Book Office (IPBO) Closed for walk-in services. Please call the facility for service. 
Driver’s Testing Activity

Starting on May 11, Driver's Testing Station will reopen at the usual
Monday - Wednesday:    8 a.m. - 12 p.m. & 1 p.m. - 4 p.m.
Thursday:        8 a.m. - 12 p.m.
Friday:            8 a.m. - 12 p.m. and 1 p.m. - 3 p.m.

For urgent cases, please call DSN 314-440-3390 or +49(0)8821-750-3390. 

All Motorcycle Safety Foundation (MSF) training cards that have expired or
will expire due to the cancellation of training should be considered valid,
and riders allowed to continue to ride, through 01 October 2020 or until
their next level of training can be scheduled.

You can still get your USAREUR driver's license but must bring in your JKO
orientation certificate. Take online orientation driver's test here. Take online orientation driver’s test here.

BASOPS Maintenance Open Monday to Friday from 7:30 a.m. to noon and 12:30 p.m. to 4 p.m. 
SATO Travel  Closed for walk-in services. Travelers can still submit their requests or questions via DTS by calling +49(0)8821-943086 (press 2) or emailing Garmischcto@cwtsato.com.
Patriot Express Normal operating hours.
Vehicle Inspection Open Monday from 1 p.m. to 3:30 p.m. and Tuesday to Friday from 8 a.m. to 11 a.m.
Vehicle Shipping/Vehicle Processing Center (VPC) Located at Tower Barracks, Bldg. 322. Open Monday to Friday from 8 a.m. to 4 p.m. by appointment only. To schedule an appointment, call DSN 314-475-7470 or +49(0)9641-926-0061  or email Grafenwoehr.VPC@ialpov.us. Visit PCS My POV for more information. 
Personal Property Processing Office (PPPO) Closed for walk-in services. Please call DSN 314-475-8334 or +49(0)9641-83-8334.
Transportation Motor Pool (TMP) Open. Normal Business hours. Monday - Thursday 8 a.m. to 12 p.m. / 1 p.m. to 4 p.m. Friday 8 a.m. to 12 p.m. / 1 p.m. to 2 p.m.
OPERATIONS (S-3/5)
Fingerprinting Normal operating hours.
Background/Personnel Security Checks Normal operating hours.
DIRECTORATE OF PUBLIC WORKS (DPW) 
Housing Office  Normal operating hours. Limited staff.
Work Orders Normal operating hours. Limited staff.
Trash Removal Services Normal operating hours.
Recycle Centers Normal operating hours.
Environmental Division

Open for customers from 8 a.m. - noon Monday-Friday. Customers can also call DSN 522-2258, CIV 09472-708-2258 or the Grafenwoehr office at DSN 475-6328, CIV 09641-83-6328.

RELIGIOUS SUPPORT OFFICE (RSO) 
Garmisch Chapel Services

Modified services. All other events/programs are canceled. On-duty, on-call chaplain is available. Counseling services are by appointment only. Online worship services are authorized, but contact your chaplain for details. Click here for information.

SUPPORT AGENCIES 
AAFES Main Exchange Open. Normal Operating Hours
Dog Park Open. Strict social distancing measures are in effect.
AAFES Express (Gas Station) Open. Monday to Saturday from 10 a.m.  to 6 p.m. Closed Sunday
O'Gau Express Closed until further notice.
Enterprise Rent-A-Car  Open. Monday, Wednesday and Friday, from 10 a.m. to 2 p.m.
Commissary (DeCA)

Normal operating hours. Early-Bird hours from 8 a.m. to 10 a.m. are suspended. The first shopping hour will be reserved for high risk patrons on Thursdays ONLY. "High risk" is defined as pregnant women, adults over 60, and people with underlying health conditions, including diabetesm asthma, lung disease, and weakened immune systems. after the first hour of business, the Commissary will be open to the rest of the community.

100% ID check before entering the Commissary. Patrons will be directed to wash their hands when entering the building. Patrons are advised to practice social distancing by keeping space between other patrons as they wait in line for services.

All self-service salad and self-service sandwich bars closed at all of Commissaries until further notice. Full service bakery delis remain operational. Pre-made salads available for purchase. DeCA has placed limits on select merchandise like antibacterial gels, wipes and sprays, hand soap, bleach, toilet paper and tissues.

Community Bank Visit the DoD Community Bank website. To view modified hours for your local Banking Center, select the 'View Detail' tab under Banking Center Locator.
Service Credit Union All branch transactions will be by appointment only effective March 23. To make an appointment at your nearest branch, click HERE. The Member Services Team is  also available 24/7 via Live Chat or 00800-4728-2000.  Customers should also utilize online banking and mobile app for banking services.  
Customs Office Military Police Liaison/Admin Office will no longer provide customer service for the Customs Office. For urgent customs matters,  please call
Hohenfels Customs Office at DSN 314-522-3376 or +49(0)9472-708-3376. 
SCHOOLS
Garmisch Elementary/Middle School  Schools will be closed beginning March 16. Digital online learning begins March 19. DoDEA coronavirus updates at the DoDEA website.
Munich International School Closed until April 19. Contact the school about digital online learning.