Bavarian Decree / GO1G

BAVARIAN DECREE / GENERAL ORDER 1G

I heard there is a new General Order. Is this true? If so, what does this mean?

Yes. General Order #1F has been rescinded and replaced by General Order #1G. This step was taken in response to changed conditions in the local environment, which warranted updating the protective measures in place for our community.

The new General Order #1G (and correlating Annex A and Tab 1) is still binding and punitive, and while some of our protections have been relaxed, it is important that everyone understand the new rules.

Read the full order and annexation at the 7ATC Army Training Command homepage, HERE (under their COVID-19 subheader).

Are these new rules going to remain in effect for the future? Will things continue to ease?

Not necessarily. First, we are counting on our community to demonstrate the respect, discipline, and professionalism they have shown so far. This is ultimately about protecting lives – both our own, and those of our partners and neighbors here in Germany. If we cannot strictly comply with Bavarian law and General Order #1, it is possible that restrictions will have to be re-imposed.

Second, the change to our posture is data- and science-driven. We are carefully monitoring the rate of infection spread (the “R-0 rate”) as well as the total number of cases, the availability of hospital care, and other measurements of the environment. If those trends indicate that infection rates are climbing, the only right thing to do is return to a more sheltered stance. This is the part that we don’t necessarily control.

Why are Rose and Tower Barracks following the same mitigation, when they are located in different counties?

Both Rose Barracks (Vilseck) and Tower Barracks (Grafenwoehr) will be following the same COVID-19 mitigation and safety measures, because these installations are tightly intertwined. Out of an abundance of caution, the county with the highest case numbers will determine the mitigation measures for both posts.

How do I get an ETP to the Department of Defense's stop movement order for an upcoming DEROS and PCS moves?

Talk to your chain of command or supervisor for the most current guidance, directives and process.

When an ETP is required to PCS, why are some command teams experiencing processing delays?

The Garrison does not play a role in the ETP process. That process begins with the Soldier's unit requesting an ETP to be approved and coordinated through either 7th ATC or 21st TSC, depending on the unit of assignment.

What tends to cause delays in the process is that coordination has to be conducted with the gaining unit as well. Some installations are very timely in their responses, and some — unfortunately — are not.

If a Soldier is on assignment to a restricted location, or plans to take PCS leave to a restricted location en-route to their next duty station, we recommend that they initiate the ETP process well in advance of their planned departure.

Is a person with a SOFA stamp considered a permanent resident? (This refers to dependents who are currently out of the country and want to return to their duty station).

Community members in possession of a SOFA stamp will not be denied entry into Germany. They should also carry a copy of their sponsor’s orders that lists them by name as a command-sponsored dependent. However, as commercial carriers continue to limit travel in response to COVID-19, persons desiring to return to Germany should act as soon as possible before travel is no longer available. It is also always a good idea to carry a copy of your orders when traveling to and from Germany as it further solidifies your status within the Host Nation.

I am PCS'ing to USAG Bavaria. With COVID affecting most services, what should I know about in-processing before I arrive?

Single SSG and below as well as all Soldiers arriving from AIT will arrive at Ramstein and undergo 10 days of quarantine there. During quarantine, you can complete Virtual In-Processing. Once quarantine is complete, you will move via bus to USAG Bavaria and go directly in to a barracks room. Then you will participate in a 4 to 5 day In-Person In-Processing program.


Soldiers with Families and Single Soldiers in the rank of SFC or above, will arrive at Ramstein and immediately move via bus to USAG Bavaria. You will either go directly in to housing (Please work this in advance of arrival with your sponsor) or on-post lodging and quarantine for 10 days. During quarantine, you can complete Virtual In-Processing. Once quarantine is complete, you will participate in a 4 to 5 day In-Person In-Processing program.


For more information, visit:

Do Soldiers and Families coming to Germany on PCS orders have to quarantine for 10-days upon arrival?

Yes. Newly-arrived, or returning, Soldiers and Family Members will need to proceed directly to the sponsor’s gaining installation and enter a 10-day quarantine period. During this time, they may not leave the installation for any non-emergency reason. This requirement is enforced with fines ranging up to 10,000 Euro.

What does quarantine mean? Who does it apply to? How long does it last?

This is a term to identify the status of a person who has had close contact with someone who is COVID-19 positive, but is not showing any symptoms yet. This involves separation from those who are healthy to prevent the spread of the virus.

Immediately upon arrival, all Soldiers, DA Civilians, Contractors and Family Members arriving from outside non-EU countries are subject to a minimum 10-day quarantine. This quarantine consists of restriction within lodging or quarters with only members of their own household. The same procedures should be followed as for anyone who is isolated and on Restriction of Movement (ROM).

The quarantinedirective applies to military and civilian members of the work-force who spenttime in areas of high risk. For USAEUR members will be required to quarantineat their residence, out of an abundance of caution, the family members shouldalso quarantine and remain in their residence.

The quarantine is for a 10-day period, beginning from the date an individual returns from anyof the defined areas. This 10-day quarantine duration covers the potentialincubation period of COVID-19.

The quarantine is mandatory for U.S. service members regardless if they reside on or off military installations and is highly encouraged for family members, DoD civilians, contractors, and Host Nation employees to follow as well in the interest of public health. These measures are being done as a precautionary safety measure to protect other service members and our allies and partners.

Who is responsible for care, transportation and security of the personnel in quarantine?

Support is a whole-of-command effort beginning with the individual’schain of command. We recognize the difficulty this situation creates and wantto lessen that challenge as best we can.

What does isolation and Restriction of Movement (ROM) mean?

Individuals who have been in contact with a COVID-19 positive individual but don’t have symptoms will be placed under Restriction of Movement (ROM) and will isolate (completely restricted to quarters) for 10 days from date of exposure. If at the end of 10 days they have been free of symptoms for three consecutive days then they will be released. Release authority is the first O5 battalion commander in the chain of command or O6 staff supervisor in the supervisory chain of command. If directed to isolate yourself you must:

  • Stay within your home or quarters and monitor your health for signs of respiratory illness (cough, sore throat, shortness of breath, or fever exceeding 100 F).
  • Do not travel, visit public/crowded areas, or use public transportation.
  • If living with family members or roommates, maintain separate living space to the greatest extent possible. While this does not preclude all personal contact, limit proximity to at least 6 feet as much as possible.
  • Increase hand washing frequency, particularly before and after personal interactions.
  • Open windows to increase air flow.
  • Use separate sleeping arrangements and hygiene areas when possible.
  • Do not prepare food for non-restricted individuals.
  • Sanitize shared spaces after utilization.
  • Personnel under ROM will immediately notify their chain of command and unit medical team if they experience a fever > 100° F, subjective fever (feeling warm and cold), coughing, difficulty breathing, or shortness of breath.

Who is responsible for supporting COVID-19 positive or ROM individuals?

The unit is required to support COVID-19 positive individuals and thoseon ROM.

What is a Person Under Investigation (PUI)?

Individuals who have been in contact with a COVID-19 positive patient and have COVID-19 symptoms will be identified as a Person Under Investigation (PUI) and will be tested for the virus. These individuals will be isolated (completely restricted to quarters) for 10 days from the date of exposure. If, at the end of 10 days they have been free of symptoms for three consecutive days, they will be reviewed for release from self-isolation. Release authority for PUI individuals is a public health worker, functioning under the authority of a supervising garrison public health emergency officer.

If a family member, DoD civilian, contractor or HN employee abides by the quarantine and remains at their residence and misses work, will he or she be entitled to any financial compensation?

The 10 days will not count towards service member or civilian leave. Financial compensation will be determined on a case-by-case basis, working closely with the individual’s chain of command.

Do we still have to avoid socializing and gathering?

Consistent with the Bavarian ordinance and enforceable by German authorities, community members will continue to prioritize reducing physical and social contact with other people. This includes maintaining six feet of physical distancing and continuing the wear of cloth face coverings both on and off the installation.

Please refer to Annex A and Tab 1 of the current General Order #1 at the 7ATC Army Training Command COVID-19 Portal, HERE.

We know this has been hard. We are social creatures and it is not in our nature to be alone. But everything we know about the virus suggests that the single best thing we can do to defeat it is to minimize physical proximity to others. Each person infected can spread it to many others, even without ever knowing that they had it. So by keeping physical contact to a minimum, we can more quickly trace who else might have been exposed so they can be monitored and we can protect the wider community.

There are concerns regarding physical distancing and mitigation measures. What are the enforcement measures?

All community members are expected to adhere to social distancing rules. Regarding enforcement, screening teams will be asking individuals to maintain social distancing rules. Compliance is expected, and non-compliance may result in ejection, restriction, or bar from Garrison facilities or punishment under UCMJ. The challenges posed by COVID-19 are new and we are taking strides to adjust in response.

Commanders at all levels are doing their best to accomplish mission essential tasks while taking into account the threat from the Novel Coronavirus. Each Army formation has its own unique requirements and personnel assets; leaders are regularly making assessments on how to continue operations while mitigating the risk of COVID-19. Within the constraints imposed by the COVID-19 response measures, we do still have missions to accomplish. If someone is concerned about the safety of a particular practice they should not hesitate to raise the issue directly with the chain of command.

What is HPCON and when does it change?

HPCON stands for Health Protection Condition Levels. Installation commanders use the HPCON framework to select an appropriate response to a public health emergency or incident of public health concern. The framework clarifies uncertainty associated with these situations and provides options based on the scope and severity of the situation. The following is a brief description of each HPCON level.

  • Normal Operations. No known health risks, other than diseases endemic to the area surrounding the installation.
  • HPCON Alpha (A) – Limited Disease Threat. There is a limited threat to personnel based on the existence of a disease or unusual human health threat that has the potential to rapidly move into the local area (i.e., an area defined by each installation as consisting of a predetermined distance or a list/map depicting by-name counties surrounding the installation).
  • HPCON Bravo (B) – Moderate Disease Threat. There is a moderate disease threat and/or a real risk of exposure to personnel due to a significant outbreak of disease in the local area or imminent spread of disease to the local area. HPCON B would be employed by the commander if notified by the PHEO that there has been an initial case identification of a contagious disease, such as a novel influenza, or a dramatic increase in the risk of acquiring a new significant disease from the environment within the local area.
  • HPCON Charlie (C) – Substantial Disease Threat. There is a substantial threat of disease for personnel due to a local epidemic outbreak of a disease with a high morbidity rate, imminent spread of such a disease to the local area, and/or a wide area of contamination that requires special or costly avoidanceprocedures.
  • HPCON Delta (D) – Severe Disease Threat. A local epidemic with a high mortality rate or imminent spread of such a disease to the local area will drive enactment of HPCON D.

Treatment and Response

TREATMENT & RESPONSE

What are the symptoms of possible COVID-19 infection?

Typical symptoms for COVID-19 can include, but are not limited to: atemperature at or above 100° Fahrenheit, night sweats or chills, a persistentcough, shortness of breath, loss of taste or smell, and/or a sore throat.

What should I do if I think I have coronavirus?

Regional Health Command Europe asks community members to adhere to the following guidance:

  1. Do not go to work or send your child to school/daycare.
  2. Please contact your health care provider before visiting a medicaltreatment facility. TRICARE beneficiaries should call the Nurse Advice Line at one of the following toll-free numbers based on your location:

Asalways, if you are experiencing respiratory distress, or believe you have alife threatening condition, please call emergency services or report to theclosest emergency room.

What are the different COVID-19 Risk Categories?

Thereare three risk categories:

  • Highrisk: Activities where safe physical distancing is not possible or difficultto enforce and/or the nature of the activity requires person-to-person contactfor extended periods, such as fitness centers, child development centers andplaygrounds.
  • Mediumrisk: Activities that normally require person-to-person contact for extendedperiods, but that can be modified through controls that limit frequency,intensity and time of possible exposure, such as passport and ID card services,veterinarian services and barber and beauty shops.
  • Lowrisk: Activities where physical contact is not required and/or transmissionthrough incidental contact is unlikely give the implementation of protocolsthat ensure physical distancing, sanitation and protective barriers, such aspost exchanges and commissaries, postal and bank operations, golf courses andcar care centers.

What is considered “close contact,” and what should I do if I’ve come into close contact with a COVID-19 positive individual?

A contact event is generally described as:

  1. Being within six feet of aCOVID-19 positive individual for a cumulative period of 15 minutes or more in a24 hour period.
  2. Being in an enclosed area or workspace (i.e., an office)with a COVID-19 positive individual for 10 minutes or more.
  3. Contact with respiratory or bodily fluid (i.e., coughed or sneezed on, cared for at home, etc.) from a COVID-19 positive individual.

If you have been in close contact with someone who is COVID-19 positive, contact your health care provider as explained above. As a close contact of someone who is COVID-19 positive, you are required to isolate in your residence for 10 days from last contact with the infected individual. See Guidelines forIsolation and Restriction of Movement.

What happens if someone tests negative for COVID-19?

Ifyou have been identified as a close contact of someone who is COVID-19positive, you are required to quarantine in your home for 10 days from last close contact with the infected individual or a positive test result, whicheverdate is later.

Ifyou tested negative for COVID-19, and have NOT had close contact with someonewho is COVID-19 positive, continue to monitor for symptoms and contact your healthcareprovider if you develop a fever greater than 100° F or other COVID relatedsymptoms.

Ifyou tested negative for COVID-19, but HAVE had close contact with someone whois COVID-19 positive, you are still required to quarantine in your residence for14 days from last contact with the infected individual. You should continue to monitor for symptomsand contact your healthcare provider if you develop a fever greater than 100.4°F or other related COVID symptoms.

What happens when someone tests positive for COVID-19?

  • Personnel who test positive for COVID-19 will isolate (completely restricted to quarters) for at least 10 days, following the onset of symptoms or date of positive test if you are positive without symptoms (asymptomatic).
  • If an individual has completed 10 days in isolation since the onset of symptoms AND if the individual has been free of symptoms for 24 hours without the use of fever reducing medication (Tylenol, etc.) and improvement of symptoms, the individual is eligible for release.
  • If the individual still has symptoms, he/she will remain in isolation until they meet the criteria for release. Release authority for positive individuals is a medical provider or public health worker, functioning under the authority of a supervising garrison public health emergency officer.
  • Personnel who test positive for COVID-19 will isolate (completely restricted to quarters) for at least 10 days following the onset of symptoms.
  • If an individual has completed 10 days in isolation since the onset of symptoms AND if the individual has been free of symptoms for three days, the individual is eligible for release.
  • If the individual still has symptoms, he/she will remain in self-isolation until free of symptoms for three days. Release authority for positive individuals is a public health worker, functioning under the authority of a supervising garrison public health emergency officer.

What should an individual do if they are directed to quarantine?

Individuals instructed to quarantine must:

  • Stay within their home, or quarters, and monitor their health for signs of respiratory illness (cough, sore throat, shortness of breath, or fever exceeding 100 F).
  • Do not travel, visit public/crowded areas, or use public transportation.
  • Ifl iving with family members or roommates, maintain separate living space to the greatest extent possible. While this does not preclude all personal contact, limit proximity to at least 6 feet as much as possible.
  • Increase hand washing frequency, particularly before and after personal interactions.
  • Open windows to increase air flow.
  • Use separate sleeping arrangements and hygiene areas when possible.
  • Do not prepare food for non-restricted individuals.
  • Sanitize shared spaces after utilization.

What if one person in a family is identified as having had “close contact” with a COVID-19 positive person, what does that mean for the rest of their family?

Close contacts of someone who is COVID-19 positive are placed in quarantine for 10 days from date of exposure. The close contact should separate from the rest of the family. As long as that individual doesn't develop symptoms, then family members are not categorized or restricted. Familymembers should maintain separate living space to the greatest extent possible.While this does not preclude all personal contact, limit proximity to at least6 feet as much as possible. If the close contact begins to develop symptoms, then he/she should also be placed in quarantine.

Who can get tested and how?

The guidance is the same for all of Army Medical Treatment Facilities here in Europe. Our MTFs screen patients in accordance with Department of Defense and The Centers for Disease Control and Prevention guidelines. Initial entry screening at every MTF will consist of a questionnaire to determine if you have a fever or symptoms. Testing is based on four priorities:

  1. A person who exhibits symptoms that include, but are not limited to as temperature of 100.4° F or higher, night sweats or chills, persistent cough and shortness of breath
  2. A person that has been identified by a tracer team as having been in close contact with a person that is COVID-19 positive
  3. A person who is in an identified "high risk" work area as defined by having two or more COVID-19 positive cases within the same workspace or workgroup
  4. Other people identified by the Senior Responsible Officer as being at risk

These protocols will help your healthcare provider determine whether or not you need to be tested for COVID-19.

One important thing to remember is that our providers don't treat COVID-19. They treat its symptoms. So whether or not you have a positive test will not change the treatment you receive; it just allows us to track where and how the virus is spreading, and isolate people who have been infected. Our providers are taking all appropriate action to ensure the safety of our beneficiaries.

Note for Tricare beneficiaries: Off-post testing is only reimbursable if required by an off-post provider as part of an evaluation and treatment plan.

  • Everyone should observe strict quarantine protocol (see details below) while waiting to test or receive results. Results for Service Members, Civilian employees, and contractors should be available the following day, and those of family members within the next 48-72 hours.
  • New arrivals (PCS or TDY) and any community members returning from travel to the United States (official or non-official) or other locations via commercial air must undergo testing and quarantine once on the ground. Visit the PCS FAQ (COVID-19 Edition) webpage for more information.
  • If you are not contacted by the clinic due to a positive test and you are not symptomatic, there is no medical clearance required to exit quarantine after 10 days.

Supportfor quarantining families is available, whether from the unit sponsor, thevolunteer shopper program, or a combination.

Are diagnose COVID-19 testing being conducted at USAG Bavaria?

Yes. COVID-19 testing is being conducted in coordination with the host nation hospitals and Landstuhl Regional Medical Center (LRMC).Test samples are sent to LRMC.

Are antibody COVID-19 testing being conducted at USAG Bavaria?

Yes. USAG Bavaria on-post clinics provide antibody testing for COVID-19. Please give your local clinic a call. An operator will ask a series of questions to determine if you qualify for an appointment with Acute Respiratory Care (ARC).

What are the different types of COVID-19 tests?

  • Primarytesting: For people that are either symptomatic, identified as close contacts,official travel, or require it a medical procedure. While we will alwayscontact patients that have positive results, Primary Testing results (positiveand negative) are retrievable through TRICARE online (TOL). If you need negative resultsfor your Soldiers, then they will need to get them from TOL.
  • Pooled/Aggregate/Batch/SurveillanceTesting: Testing a targeted population by dividing the population into relatedgroups (cohorts) for analysis of potential infectious disease samples todetermine the prevalence of an infectious disease in the targeted population (FRAGORD 10 HQDA 210-20)
  • Sentinel Surveillance Testing: Population level testing strategy that provides dataabout the prevalence of disease in a population through random sampling ofasymptomatic individuals within a unit or installation.
  • Clinical Testing/Diagnostic Testing: Clinically indicated testing of individuals whoare symptomatic or thought to be at increased risk of COVID-19 infection, due toknown contact. Diagnostic testing is done at the direction of a health careprovider and conducted at a Military Treatment Facility (MTF) or Host Nationhealth care facility.

I took a COVID-19 test on post, how do I get the results?

Retrievetest result through Tricare Online – ALL Active Duty, Family Members, GSCivilians and Contractors can register for a Tricare Online Account even if youdo not have Tricare insurance.

  • Goto www.tricareonline.com
  • Click "Login" in the upper right corner to get to the portal
  • Select: "Need an account?"
  • Select: "I am one of the following…."
  • Fillin required information.
  • Completetoken authentication
  • Onceyou have an account, select Login
  • Oncelogged in, click on Health Record
  • Selectthe Laboratory Results Tab from the column on the left side of the page.

How long does it take to get COVID-19 test results?

Due to the volume of COVID-19 tests being conducted at LRMC and the time required to process results, test result notification could take up to four days. You can help us ensure the timely delivery of your test results by making sure we have a current email address and telephone number where we can reach you.

If you have not been contacted within four days, you can also get your results by emailing the LRMC Public Health Nursing team at: usarmy.landstuhl.medcom-lrmc.mbx.lrmc-public-health-nursing@mail.mil. Please do not call the laboratory at LRMC. You can also access your lab results on the Patient Portal at www.tricareonline.com.

We appreciate your patience and we are doing all we can to provide results as quickly as possible.

What should non-TRICARE civilians do regarding COVID-19 testing?

Non-TRICARE civilians should contact their primary care provider regarding COVID-19 testing. Non-TRICARE civilians can also utilize German coronavirus service. Dial 116117. NOTE: The 116117 Call Center only speaks German to callers.

Which local hospitals have English-speaking staff?

All German medical facilities that see TRICARE patients speak English. These include St. Marien Klinikum (Amberg), Klinikum Weiden (Weiden), St. Anna Krankenhaus (Sulzbach-Rosenburg) and University Regensburg Hospital(Regensburg). If you experience coronavirus symptoms, do NOT immediately go to your healthcare provider. Instead, self-isolate and THEN contact your healthcare provider. TRICARE beneficiaries should call the Nurse Advice Line at 0800-071-3516. Non-TRICARE beneficiaries should contact their primary care provider for advice.

How are Army health professionals supporting COVID-19 efforts in Europe?

U.S. Army Europe health professionals are actively coordinating with appropriate authorities. We are monitoring the situation to mitigate the risk to the force in accordance with the latest guidance from the Centers for Disease Control and Prevention, the World Health Organization, and U.S. European Command Headquarters (EUCOM).

We will continue to work closely with our host nations in Europe to ensure our policies align with local and national response plans, and will distribute information to DOD personnel and partners throughout the European theater as it becomes available. As always, the health and safety of our Soldiers and family members are our primary concerns.

Is it possible to get routine pharmacy refills without having to be seen?

Visit TRICARE Online. Click on RX Refill for pharmacy refill requests. Ensure you sign up for secure messaging.

What is the treatment for COVID-19?

There are no licensed treatments for COVID-19. USAMRDC is exploring antiviral drugs under emergency Investigational New Drug (IND) or Expanded Access Protocol to treat COVID-19. USAMRDC is exploring – with the Joint Program Executive Office for Chemical, Biological, Radiological and Nuclear Defense (JPEO-CBRND) and Gilead Sciences, Inc. – an expanded use of a drug called Remdesivir that has demonstrated activity against Severe Acute Respiratory Syndrome (SARS) and Middle East Respiratory Syndrome-relatedcoronavirus (MERS-CoV). This drug was tested in the Democratic Republic of Congo to treat Ebola virus alongside three other therapeutics.

How soon might there be a treatment or vaccine for COVID-19?

U.S. Army Medical Research and Development Command is supporting a whole-of-government approach to investigate and develop vaccine candidates against COVID-19. The vaccine candidates under investigation include different approaches to generate immunity and are at different stages of development. USAMRDC and our USG partners are progressing at revolutionary rates in order to deliver effective treatment and prevention products to protect U.S. and global citizens and preserve the readiness and lethality of our DOD service members.

How should we disinfect our clothes and shoes before entering our homes?

The Centers for Disease Control and Prevention (CDC) has guidance and recommendations on disinfecting and cleaning HERE.

Are pets affected by COVID-19?

According to the U.S. Centers for Disease Control and Prevention, coronaviruses are a large family of viruses. Some coronaviruses cause cold-like illnesses in people, while others cause illness in certain types of animals. For more information, click HERE.

Medical Facilities

MEDICAL FACILITIES

Are COVID-19 Screening Clinics still open, and what is the current testing criteria?

Yes, all Army COVID-19 Screening Clinics continue to operate. Regional Health Command-Europe is providing up-to-date status information on their website at https://rhce.amedd.army.mil/COVID19info.html.

Testing has been expanded to those patients who display two or more of the following symptoms: fever over 100 degrees Fahrenheit, cough, difficulty breathing, chills, muscle pain/aches, headache, sore throat, new loss of taste or smell, and contact with a confirmed COVID positive case.

Are Army Medical Treatment Facilities in Europe seeing patients?

As the number of COVID-19 cases in Europe continues to grow, we have had to make some adjustments within our medical treatment facilities. Effective immediately, priority will be given to acute and emergent care and COVID-19 screening. We will also be prioritizing Preventive Health Assessments based on need. We remain committed to maintaining the health and readiness of our beneficiaries, but these changes could impact some routine appointments. Patients with appointments to address routine complaints of several weeks-months duration may be asked to adjust the timing of their appointments. If that happens, they will be contacted in advance by your Primary Care Team.

In an effort to minimize exposure risk and spread of COVID-19, we are also limiting points of entry to our clinics and we will be screening for COVID-19 risk indicators. Please fully cooperate with the clinic staff conducting the screenings and checkups. They are doing this to protect all Soldiers, family members and staff from the spread of infection.

We apologize for any inconvenience and will do our best to maximize access to care. If you have questions or need more information, please contact your primary care provider.

Regional Health Command-Europe is providing up-to-date statusinformation on their website at https://rhce.amedd.army.mil/COVID19info.html.

Are Army Dental Clinics in Europe seeing patients?

Army Dental Clinics in Europe are only seeing emergency or urgent dental cases at the moment and have temporarily suspended all routine or elective appointments. Routine, or elective, appointments are those that do not require immediate or urgent care and can be postponed until risk of transmission of COVID-19 is lower. Elective care includes; routine cleanings, fillings or restorative work, including pediatric and orthodontic care. Patients with routine appointments will be notified of appointment cancellations and provided information on when and how to reschedule.

Regional Health Command-Europe is providing up-to-date statusinformation on their website at https://rhce.amedd.army.mil/COVID19info.html.

Are Physical Therapy appointments still available at the health clinics?

Grafenwoehr

Vilseck

Physical therapy services at Hohenfels are only ACUTE (post-operation) care at this time.

If the bases in the Kaiserslautern Military Community area shut down, would that mean Army Health Clinics and LRMC would be closed too? If yes, how would medical care work (with referrals and billing)?

LRMCwill remain open in the event of a base shutdown and will conduct screening formembers of the military community. Wait times may vary depending on patientload. Regional Health Command-Europe is providing up-to-date status informationon their website at https://rhce.amedd.army.mil/COVID19info.html.

Are military pharmacies closing? Will Soldiers be able to get medications from a military pharmacy?

To maintain patient and personnel safety amidst COVID-19, we will take actions as prescribed by Health Protection Condition (HPCON) Risk Levels and health official’s guidance and will adjust our Military Medical Treatment Facility (MTF) Pharmacy operations as necessary.
Careful local assessments will determine the status of each individual military pharmacy and may result in temporary measures to adapt to this changing situation. In extreme circumstances, there may be temporary, partial or full limitations of MTF Pharmacy services. These will be temporary solutions that will be assessed daily.
In the case of a local outbreak or a confirmed case of COVID-19 amongst MTF Pharmacy teammates, MTF Directors have been authorized to limit pharmacy services as necessary. This may include:

• The introduction of alternative pick up options (staggered pick up times, curbside pickup, etc.).

• The temporary transfer of non-enrolled, non-Active Duty Service Members (ADSMs) and/or non-Active Duty Family Members to home delivery or retail network pharmacies.

• The temporary closure of a military pharmacy.
We don’t expect any of these limitations to be a routine practice, but rather a case-by-case determination based on the severity of the spread of COVID-19 at a specific location.

How will Soldiers know if their military pharmacy is open?

Soldiers should call their Military Medical Treatment Facility (MTF) pharmacy refill line to check for changes to service offerings, closures, and resumption of services. This will be your primary information source for military pharmacy operations during this time. The refill line phone number is usually printed on any prescription bottle with refill authorization. You can look up your pharmacy’s number via www.tricare.mil/mtf. Your local public affairs office may also engage local tactics to keep beneficiaries informed.

What should Soldier’s do if their military pharmacy is closed due to COVID-19?

If your pharmacy has a partial or full closure, they will ensure they have staff available to assist in transferring your prescription to mail order or a retail network pharmacy of your choice. There are several actions you can take if your military pharmacy is closed due to COVID-19:

• Call your Military Medical Treatment Facility (MTF) pharmacy refill line to check for changes to service offerings, closures, and resumption of services: You can look up your pharmacy’s number via www.tricare.mil/mtf.

• Call Express Scripts at 877-363-1303 to speak with a pharmacist 24/7.

• Switch your prescription to TRICARE Pharmacy Home Delivery by calling Express Scripts at 877-363-1303 or visiting www.militaryrx.express-scripts.com/home-delivery.

• Find a retail network pharmacy via https://militaryrx.express-scripts.com/find-pharmacy. Call your retail network pharmacy and ask them to call your MTF to transfer your medication or your provider for a new prescription.

• If you don't have any refills remaining, call your provider to send a new prescription to either the Express Scripts TRICARE Pharmacy Home Delivery or your network pharmacy.

I am pregnant, and the hospital where I plan to give birth is far from my home. Do I need any special permissions to travel to the hospital when I give birth?

Traveling to the hospital is considered an essential task and is authorized. For military personnel who are pregnant, advance approval from your battalion commander should be obtained in writing for this specified purpose.

Face Covering Guidance

FACE COVERING GUIDANCE

As a USAG Bavaria community member (Soldier or civilian), what guidance do I follow?

All military personnel, DOD civilian employees, family members, DoD contractors and all other individuals at USAG Bavaria installations will follow 7th Army Training Command guidance on the use of cloth face coverings.

OFF-POST GUIDANCE: Effective Jan. 18, 2021, personnel (age 15 and up) are required to wear a medical grade FFP2 mask off the installation — in all Bavarian retail outlets, medical facilities and while using public transportation. All other types of Bavarian establishments still require that masks be worn by all personnel (age 6 and up).

7ATC GUIDANCE: On Feb. 16, 2021, the 7th Army Training Command issued an updated Mask Policy for wear of masks on the installation, as well as an updated Tab 1 that helps explain the latest changes in Bavarian law.

The updated mask policy reflects directives from the Secretary of Defense applicable across all U.S. military installations, and reiterates the requirement for our community members to know and adhere to host nation ordinances.

Masks are required on Army installations for any indoor or outdoor shared spaces, with exceptions noted in the policy to include Army housing.

For example, if you are walking by yourself on the installation (outside) or alone in your vehicle, you do not require a mask. If you are walking or exercising in a group, or riding in a vehicle with people other than members of your household, then you must wear a mask.

You must also wear a mask in these situations: When using shopping facilities and services on installations (such as post offices and dining facilities) and within work and office areas; For Soldiers conducting training, this includes combat vehicles, range towers and screening operations.

The policy and Tab 1, plus many other informational links, are available at www.7atc.army.mil/COVID-19/.

Who is required to wear face coverings?

All military personnel, DOD civilian employees, family members, DOD contractors, and all other individuals on DOD property, installations, and facilities will wear cloth face coverings when they cannot maintain six feet of physical distance in public areas (i.e. commissaries, Exchanges, passageways of buildings, etc.), training areas (i.e. combat vehicle crews, range towers, etc.) or work areas (i.e. office spaces, VTC rooms, military police patrol cars, etc.). It is important to note that the wearing of face coverings does not eliminate the requirement to maintain six feet of physical distance whenever possible. Plastic shields / plastic masks / masks with valves are not allowed.

OFF-POST GUIDANCE: ALL
Effective Jan. 18, 2021, ALL personnel (age 15 and up) are required to wear a medical grade FFP2 mask off the installation — in all Bavarian retail outlets, medical facilities and while using public transportation. All other types of Bavarian establishments still require that masks be worn by all personnel (age 6 and up).

Note: Please view the 'Medical-grade FFP2 Questions' dropdown section for more information on off-post regulations.

As a service member, do I have to wear a face covering in uniform? What masks are authorized/unauthorized?

When you cannot maintain six feet of physical distance in public areas, training areas or work areas, service members must wear a mask that follows CDC recommendations to include: non-medical disposable masks, masks made with breathable fabric (such as cotton), masks made with tightly woven fabric (i.e. fabrics that do not let light pass through when held up to a light source), masks with two or three layers, and masks with inner filter pockets.

Unauthorized face coverings include: Balaclavas, neck gaiter, masks with valves, plastic shields and plastic masks.

Service members will not to use any leftover uniforms for face coverings due to permethrin and/or wrinkle free coatings embedded in the OCP fabric.

Does my child need to wear a face covering?

Children 6 years and older are required to wear a face-covering while using public transportation or inside any establishment in Bavaria. This also applies on-post.

Are there exceptions to wearing face coverings?

Cloth face coverings are not required in domiciles, when traveling in personally-owned vehicles (POVs), or when conducting physical training (provided six feet of distance is maintained).

Additionally, in accordance with Bavarian Ordinance, Children in Bavaria that are 5 years of age and under are not required to wear a face-covering. The CDC recommends anyone who has trouble breathing, is unconscious, incapacitated or otherwise unable to remove the cover without assistance should not wear a face-covering.

Further exceptions may be approved on a case by case basis and subject to local conditions, by O-5 commanders or O-6 supervisors.

What guidance on face coverings can you offer civilians?

Individuals are encouraged to sew face coverings from household items or common materials, such as clean cotton-shirts or other clean clothes that can cover the nose and mouth area. Face covers will be in good taste. Face coverings will not contain profanity, racial slurs/gestures, or any sexually suggestive text or images. Use the CDC guidance to make your own face cover.

OFF-POST GUIDANCE: Effective Jan. 18, 2021, ALL personnel (age 15 and up) are required to wear a medical grade FFP2 mask off the installation — in all Bavarian retail outlets, medical facilities and while using public transportation. All other types of Bavarian establishments still require that masks be worn by all personnel (age 6 and up).

Can I wear face coverings with valves on-post?

No. As of Aug. 7, 2020, USAG Bavaria prohibits individuals from wearing valve face coverings on installation, in areas were masks must be worn. According to CDC and TRICARE health officials, facial coverings with valves do not prevent the spread of COVID-19.

​Should cloth face coverings be washed or otherwise cleaned regularly? How regularly?

According to the CDC guidelines, face coverings should be routinely washed depending on the frequency of use. A washing machine using hot water should suffice in properly washing a face covering.

Will the U.S. Army supply me with a face covering?

No. At this time, the U.S. Army will not supply face coverings. It is possible that in the future face coverings may be provided to military personnel and/or civilian employees based on a variety of circumstances. However, no official guidance has been given concerning if or when that could happen.

Where can I find out more information about face coverings?

For the CDC guidelines on face coverings, click HERE. Soldiers, DOD civilian employees and contractors should also contact their chain of command or supervisors with questions.

Medical-grade FFP2 Questions

Bavaria State requires that medical-grade FFP2 masks be worn on public transportation and in retail stores throughout Bavaria (off-post), effective Jan. 18, 2021.

  • Q: Are community members required to wear FFP2 masks on-post?
    A: No. This ordinance is only for those who use public transportation or shop OFF-post.
  • Q: Do children need to wear FFP2 masks off-post (in Bavaria's designated areas)?
    A: Children under 15-years-old are not required to use this mask.
  • Q: Will the U.S. Army supply Soldiers with these FFP2 masks?
    A: No. Community members still have the option of using on-post shuttles and retail stores without FFP2 masks.
  • Q: Where can I purchase FFP2 masks off-post?
    A: FFP2 masks can be found at Apothecaries and possibly other stores off-post.
  • Q: Where can I purchase FFP2 masks on-post?
    A: AAFES is working to obtain the FFP2 variants to make available for purchase in garrison facilities, but it will take some time.
  • Q: Are other equivalent medical-grade masks (like N-95 / KN-95) acceptable to use?
    A: Yes. Please do your research and ensure your medical grade mask is not counterfeit.
  • Q: Do children need to wear FFP2 masks while waiting at bus stops and riding DoDEA school vehicles?
    A: No. Children are permitted to wear cloth masks. For more information, please read this document by DoDEA Europe East.

Military Personnel

MILITARY PERSONNEL

Why am I still training or performing my military duties?

We won’t get a second chance at being ready, when and if our nation calls.

Readiness isn’t just sending Soldiers to the Baltics for an exercise or combat. It’s rapidly responding to this crisis and implementing measures here.

We can’t stop training, we cannot afford to. Our number one priority remains readiness, balanced with protecting our force & families. We’ve reduced and modified our training wherever we can.

To the greatest extent possible, we are teleworking. But you can’t telework every job in our Army.

Physical fitness is important. It’s even more important to be in good physical condition during this pandemic.

More...

Why haven’t all military members been told to stay home instead of coming in for duty?

The military must still perform all essential missions, but military commanders have been given guidance to apply leave and liberty policies liberally to the maximum extent while continuing to ensure they can fulfill these missions. Military commanders have broad authority to assign members to alternate places of duty, such as a member’s residence or government quarters, which could include allowing members to care for family members. Military commanders can also authorize members to perform duties remotely if possible.

Is telework an option for military members?

Yes, telework-ready military members, who can perform appropriate military duties remotely, may be assigned to an alternate duty location in their residence or government quarters. Military commanders will determine those members who can work remotely and assign appropriate duties. Not every military member is able to telework, and it is up to the discretion of each commander to determine how to effectively utilize telework. You should check with chain of command for specific guidance on who is authorized to telework and who must report for duty at the primary duty location.

I am unable to telework from home. What do I do if I am potentially exposed to COVID-19 and need to stay home?

Members who are sick should notify the chain of command and seek medical attention, as appropriate. The commander will make a decision whether or not to order you into restriction of movement for self-monitoring. An inability to perform traditional “telework” is not a barrier to complying with restriction of movement orders. Your commander has authority to assign you to an alternate place of duty, which could include your residence, during a period you are ordered to restriction of movement for self-monitoring.

For those who received exceptions to policy to travel from Europe to the U.S., (and vice versa) will the military provide dedicated transportation?

Yes. A contracted flight, dubbed the Patriot Express, is available for those Soldiers, civilians and their families who have received approval to travel. Travel is on a space available basis and those wishing to travel must present an approved exception to policy. Expected type of travel are students returning from school and other government funded travel.

I am unable to report to duty with my unit because my wife has tested positive for COVID-19, and I was told to stay home. Will I be given leave to care for her?

You should discuss this issue with your chain of command, who may be able to provide you with options based upon your specific circumstances. Potential options you may wish to discuss with them include: leave, designation of an alternate place of duty, and telework.

Are you relaxing grooming standards for Soldiers in an attempt to slow the spread of the virus?

Social distancing and proper hygiene are the best defense against the spread of the virus. Many have concerns over maintaining proper grooming standards while adhering to these defenses. U.S. Army Europe understand the critical need to balance standards with safety. To that end, Soldiers are instructed to first understand the regulation on grooming standards. Second, do your best to stay within that standard without putting yourself or others at further risk of contagion. We are not relaxing our standards, we simply acknowledge that the environment is different today than it was a month ago. Our first priority is the safety of our people - that requires vigilance and servant leadership.

Is holiday block leave being approved?

Please reach out to your chain of command, as they approve holiday block leave (not the garrison).

Is RAT Travel still approved?

Per Defense Civilian Personnel Advisory Service (DCPAS) advisory message dated 21 April 2020, "The Federal Travel Regulations govern the rules for RAT. The FTR (promulgated by GSA) does not provide for any exceptions, and GSA informed that it has no plans to issue a bulletin to change that."

As a garrison, we do not have control over RAT travel policy. Here is the official website (https://www.dcpas.osd.mil/OD/EmergencyPreparedness) and DCPAS Message (DCPAS Message 2020041 - Correction to DCPAS QAs for COVID-19, 21 April 20) that we are citing. Please refer to Q5 & A5.

Where Can I Travel?

WHERE CAN I TRAVEL?

What are the CDC alert level category countries?

For the latest information, please consult the CDC travel notices website at: https://wwwnc.cdc.gov/travel/notices

What are the RKI alert level category countries?

For the latest information, please consult the Robert Koch Institut travel notices website at:

RKI Website in German

RKI Archive in English

When can Soldiers take leisure leave to the United States?

A date cannot be determined for this request, as this is highly dependent on COVID-19 case numbers in the United States.

Currently the RKI website lists the United States as a "high risk" area; furthermore, it is not listed as an approved country in Annex A and Tab 1 of the General Order.

If requesting an ETP, please go through your chain of command.

I am a Soldier, where can I travel?

Official (government funded) travel:

  • ETPs are required. Talk to your chain of command.

Unofficial (non-government funded) travel:

  • Follow the current General Order 1, Annex A and Tab 1. Leaving Germany for unofficial travel is not authorized. Overnight travel is not authorized.

I am a U.S. family member (Dependent), where can I travel?

Official (government funded) travel:

  • ETPs may be required
Unofficial (non-government funded) travel:
  • Encouraged to follow the current General Order 1, Annex A and Tab 1.
  • If using a SOFA stamp to return to USAG Bavaria / Germany from a "risk area," then you are required to quarantine for 10 days.

I am a U.S. family member (Not Dependent), can I visit USAG Bavaria / Germany?

Currently, non-dependent family members are not allowed to travel from the United States into the EU, due to COVID-19 restrictions. However, there are a few exceptions to include birth, medical reasons, death and other serious reasons.

For more information on exceptions, visit the official German Government Page, here and the U.S. Consulate Page, here.

*Disclaimer: Although exemptions are listed, it is still ultimately up to the airline and the EU/German government to decide if they will allow the family member to enter into Germany.

I am a Civilian Employee, where can I travel?

Official (government funded) travel:

  • ETPs may be required

Unofficial (non-government funded) travel:

  • Encouraged to follow the current General Order 1, Annex A and Tab 1.
  • If returning to USAG Bavaria / Germany from a "risk area," then you are required to quarantine for 10 days.
  • Talk to your organization for further instruction.

I am a Contractor, where can I travel?

Official (government funded) travel:

  • ETPs may be required

Unofficial (non-government funded) travel:

  • Encouraged to follow the current General Order 1, Annex A and Tab 1.
  • If returning to USAG Bavaria / Germany from a "risk area," then you are required to quarantine for 10 days.
  • Talk to your company for further instruction.

General Travel Guidance

GENERAL TRAVEL GUIDANCE

If I’m a Soldier affected by the restrictions and I have questions, who can help?

If you're a Soldier affected by the DOD's guidelines concerning Permanent Change of Station (PCS) moves to or from countries designated as Alert Level 2 or 3 due to coronavirus, first consult with your chain of command or supervisor if you have questions or concerns.

Additionally, you can call the U.S. Army's 24-hour hotline (1-800-582-5552), option 5, for guidance.

The Centers for Disease Control and Prevention (CDC) has designated Germany an Alert Level 3 country. The CDC's complete list of Alert Level 3 countries is HERE.

What's the latest Army guidance for Soldiers filing PCS and TDY claims?

Find ALARACT 029/2020 on Army guidance for filing a permanent change of station (PCS) and temporary duty (TDY) travel claim for Soldiers impacted by the coronavirus (COVID-19) and military pay and allowances flowchart (CAC required). This message provides procedural guidance for filing permanent change of station (PCS) or temporary duty (TDY) travel claims when Soldiers’ and/or dependents’ travel are impacted by the coronavirus. Due to the outbreak and stop movement travel restrictions, Soldiers and family members may experience delays and travel hardships. More at https://go.usa.gov/xvCns.

What are the current travel policy restrictions for Army personnel?

Effective March 13, 2020, all Soldiers, DA civilians and family members traveling to, from, or through locations designated by the CDC as Level 3 Travel Health Notices will stop movement for the next 60 days. This includes all forms of official travel, including Permanent Change of Station, Temporary Duty and government-funded leave.

Who can approve an exception to policy for movement?

Exceptions may be granted for the following compelling cases: If the travel is determined to be mission-essential, necessary for humanitarian reasons, or warranted due to extreme hardship. Approval authority for these exceptions belongs to the combatant commander if the individual is assigned to a combatant command. The Secretary of the Army retains the authority for all other individuals. This authority may be delegated no lower than the first general officer or member of the Senior Executive Service in the traveler's chain of command or supervision. These exceptions are to be done on a case-by-case basis, shall be limited in number, and shall be coordinated between the gaining and losing organizations.

Who can approve TDY to CONUS for special circumstances?

Exceptions may be granted for the following compelling cases: If the travel is determined to be mission-essential, necessary for humanitarian reasons, or warranted due to extreme hardship. Approval authority for these exceptions belongs to the combatant commander if the individual is assigned to a combatant command. The Secretary of the Army retains the authority for all other individuals. This authority may be delegated no lower than the first general officer or member of the Senior Executive Service in the traveler's chain of command or supervision. These exceptions are to be done on a case-by-case basis, shall be limited in number, and shall be coordinated between the gaining and losing organizations.

What is the guidance for Soldiers currently on approved leave or TDY status in CONUS or OCONUS?

Effective March 13, 2020, all Soldiers, DA civilians and family members traveling to, from, or through locations designated by the CDC as Level 3 Travel Health Notices will stop movement for the next 60 days. This includes all forms of official travel, including Permanent Change of Station, Temporary Duty and government-funded leave.

What is the guidance for personnel who have already shipped household goods and were about to leave?

Exceptions to policy can be authorized on a case-by-case basis. Soldiers and civilians whose household goods have already been shipped to their next duty can request an exception under the hardship criteria.

Can I still take the leave that was previously approved?

Yes, but only in your local area. Military members who already have leave scheduled are still able to take leave; however, current restrictions limit military members to taking leave in the local area.

Can local commanders ban service members from traveling?

Exceptions may be granted for the following compelling cases: If the travel is determined to be mission-essential, necessary for humanitarian reasons, or warranted due to extreme hardship. Approval authority for these exceptions belongs to the combatant commander if the individual is assigned to a combatant command. The Secretary of the Army retains the authority for all other individuals. This authority may be delegated no lower than the first general officer or member of the Senior Executive Service in the traveler's chain of command or supervision. These exceptions are to be done on a case-by-case basis, shall be limited in number, and shall be coordinated between the gaining and losing organizations.

If my dependent is not authorized concurrent travel on my PCS orders to my new duty station because of the travel restrictions, am I eligible to receive a second basic allowance for housing allowance?

Basic Allowance for Housing (BAH) at the new duty station and Family Separation Housing Allowance (FSH) will be authorized if ALL of the following conditions are met:
1) Government quarters are not available at the new duty station,
2) The member has obtained private-sector housing, and
3) The dependent does not reside at or near the new permanent duty station.

You will continue to receive Basic Allowance for Housing (BAH) at the “with-dependent” rate for your dependent’s location or the old permanent duty station (whichever is more equitable). Additionally, FSH will be paid in a monthly amount equal to the “without-dependent” BAH rate applicable to your paygrade for the new permanent duty station.

I have a SOFA stamp for Germany, and I am currently out of the country. Will I be allowed to enter the country?

Community members in possession of a SOFA stamp will not be denied entry into Germany. They should also carry a copy of their sponsor’s orders that lists them by name as a command-sponsored dependent. However, as commercial carriers continue to limit travel in response to COVID-19, persons desiring to return to Germany should act as soon as possible before travel is no longer available. It is also always a good idea to carry a copy of your orders when traveling to and from Germany as it further solidifies your status within the host nation.

Will foreign military students be able to conduct exchanges and visits?

Effective immediately, foreign military students from countries with a CDC Alert Level 2 and above for COVID-19 will not participate in U.S. scheduled exercises, exchanges or visits.

Are tourist visas for Germany being automatically extended?

Currently, we are not aware of any directive to automatically extend tourist visas. However, individuals on tourist visas should regularly consult the U.S. Department of State website for updates. All visitors present on a tourist visa are strongly encouraged to make arrangements to return to their home country. On March 17, 2020, European Union member states approved a plan to shut down the external borders of the Schengen Zone. Accordingly, our community members should advise potential visitors that inbound travel is prohibited. For those who successfully depart Europe for the United States, they should expect a possible 14-day quarantine on their return to the U.S.

Is space available (Space A) travel suspended?

Yes, U.S. Air Force Air Mobility Command temporarily suspended most Space-A travel to increase force health protection measures and decrease risk to DoD mission. Temporarily suspending Space-A travel not only supports force health protection, but also keeps the focus on sustaining the warfighter to ensure mission accomplishment.

Who needs proof of Negative COVID Test (or Recovery from COVID) to fly into the United States?

This Order (effective as of Jan. 26, 2021) applies to all air passengers, 2 years of age or older, traveling into the US, including US citizens and legal permanent residents.


Department of the Army Headquarters requires that all personnel conducting official international travel to, or from, the US receive a negative COVID-19 test as close as possible to departure.


  • Official CDC FAQ here
  • Local Airport COVID Testing Info Graphic here (updated 1 FEB 2021)

Leisure Travel & CWTSatoTravel

LEISURE TRAVEL & CWTSATOTRAVEL

If I need to request a refund for my leisure travel, what should I do?

If you purchased a leisure ticket through CWTSatoTravel, contact the CWTSatoTravel office where you purchased the ticket (ideally by phone or email). That office will advise you whether they can process the refund or whether airline policies require you to contact the airline directly (in these cases we can assist with providing points of contact).

Does CWTSatoTravel charge a fee for rebooking or refunding a leisure travel ticket?

CWTSatoTravel will waive the processing fee to rebook or refund leisure travel affected by COVID-19 restrictions.

I paid for my leisure travel directly to CWTSatoTravel, why can't CWTSatoTravel just refund the entire cost of my cancelled travel?

When you purchased the ticket, the money went to the airline to pay for your seat. CWTSatoTravel can request a refund on your behalf from applicable airlines in accordance with rules associated with your ticket and the airlines' refund policies.

I booked a leisure ticket with CWTSatoTravel and the carrier has agreed to refund the ticket, can I get the booking fee from CWTSatoTravel refunded as well?

No. The initial booking fee CWTSatoTravel charged for arranging your travel cannot be refunded as we provided the service. However, as your travel agent we will work to rebook or refund your travel with no additional fees for this additional assistance.

I booked a ticket for leisure travel or leisure in conjunction with travel, but now cannot travel due to either U.S. Government restrictions or travel restrictions in the country I would be traveling to. How do I obtain a refund?

If the ticket was purchased through CWTSatoTravel, then contact the office through which you purchased the ticket to request a refund.

Why isn't the airline refunding my entire ticket?

The airline may assess charges depending upon the airlines' policy on ticket changes and or country related-fees, the type of ticket you purchased, and your frequent flyer traveler status with the airline. These fees are established solely by each airline, travel agencies such as CWTSatoTravel have no ability to waive these fees. For more information, contact your CWTSatoTravel office and we can provide advice and or assistance.

If a customer feels they are not being assisted by their local office, how can one get a higher level of customer service and support?

Please use the Travel Office Locator on CWTSatoTravel.com to find your travel office and select the "Rate Our Service" orange button on the page. This will allow the customer to describe and escalate the issue.

Can I receive a standardized memorandum on the travel bans to assist with refunds for leisure travel reservations?

The entire world is facing hardship in responding to the threat of COVID-19. Unfortunately, there is no military exception for monies lost as a result of this unforeseen global pandemic. Most major airlines are offering refunds for tickets on flights that have been cancelled in response to COVID-19. But there is no special exception or memorandum for military personnel, as these travel bans and cancellations are affecting the entire world.

How can I reach CWTSatoTravel?

The Commercial Travel Office CWTSatoTravel is located at Bldg. 215 / Rm. 122 / Rose Barracks.

Please call to schedule an appointment:

DSN 476-2634 / CIV 09662-4112110
e-mail: vilseckcto@cwtsato.com

Hours of Operation: M - F: 9 a.m. to 4 p.m.

Closed on German and American Holidays

On-Post Services

ON-POST SERVICES

When will the 24-hour gyms reopen?

There is no timeline for reopening the 24-hour gyms. Because the 24-hour gyms are unmanned, there is no way to control the number ofpeople who swipe in, or ensure the required hygiene standards are met, during a COVID-19 environment.

The 24-hour gyms will not reopen until we return to HPCON Alpha (Low).

Why can't Local Nationals use the on-post gyms?

Currently, gym capacity is set a 85 persons maximum (across all USAG Bavaria installations). Due tolimited space, Service Members and DoD ID holders have priority over Local Nationals.


Until the HPCON (Health Protection Condition) level returns to normal, these priority regulations will remain in place. Thank you for understanding.

When will the movie theater reopen?

The USAG Bavaria commander has reached out to AAFES aboutreopening the theater, but has been advised that it is not beingconsidered yet. The closure of theaters is an AAFES decision across nearlyall of their locations. Those that recently reopened for a test have not proven successful. This call was made based on multiple factorsto include very limited studio content and COVID conditions / cleaningrequirements.

According to the information AAFES has received, studiosare currently targeting the Thanksgiving / Christmas period of 2021before adjusting focus back to theater releases from their current model ofdelaying or streaming releases. AAFES isconstantly monitoring the movie industry for changes and will work to reopen theaters as soon as conditions permitand content is available. Reopening the AAFES theatre will be a corporate decision, and not an individual Exchange decision.

No timeline has been set for reopening the theaters, but once a decision has been made corporately the GM will inform the garrison commander then submit a RMP for approval. Keeping the theaters closed is for our customers safety during the coronavirus pandemic. Thank you for understanding.

When will CDC / Gym hours return to normal?

The operational hours of these facilities are restricted due to the increased COVID-19 risk mitigation demands of HPCON B; normal hours of operations will not be restored until HPCON A (Low).

When will the Post Exchange fitting rooms reopen?

Reopeningthe PX fitting rooms will be a corporate decision and not an individualExchange decision. No timeline has been set for reopening the PX fittingrooms, but once a decision has been made corporately the GM will inform thegarrison commander then submit a RMP for approval. Keeping the fitting rooms closed is for ourcustomers protection during the coronavirus pandemic. We understand the fitting rooms being closedis an inconvenience, and thank you for your patience and understanding.

Where can I find COVID-19 information about DoDEA schools and schedules?

Please refer to the USAG Bavaria Education and Schools Homepage. You will find information about DoDEA COVID-19 operational guidelines and protocols, DoDEA virtual school FAQs, School Liaison contacts and more.

Can I sign-in guests? When will visitor sign-in policy change?

You can check the status of IACS visitor sign-in using the garrison Service Tracker.


Visitor sign-in policy is impacted by off-post COVID-19 case numbers in the surrounding area. When those case numbers are low to non-existent, then visitor sign-in will likely resume. Since we cannot predict when this will occur, we cannot provide a concrete date as to when visitor sign-in will be / won't be allowed.

Flu Shot Guidance

Flu Shot Guidance

Where/When are flu vaccines available on Tower Barracks?

Where: Grafenwoehr Health Clinic

When: January 19 - 21, 25, 27 - 28 (from 4 p.m. to 7 p.m.)

No appointment necessary.

Who: All Tower Barracks community members who have not already been vaccinated this year (i.e. Soldiers, DA Civilians, family members, etc.)

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Note: The Moderna COVID-19 vaccine is recommended to be taken at least 14 days apart from other vaccines. A provider will be on-site for any questions.

Where/When are flu vaccines available on Rose Barracks?

Where: Vilseck Health Clinic

When: January 19 - 21 (from 4 p.m. to 7 p.m.)

Who: Everyone eligible (including DoDEA staff) ages 6 months to 64 years, and retirees over 65 years old.

For 2CR, please check with your squadron for vaccination dates.

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Note: The Moderna COVID-19 vaccine is recommended to be taken at least 14 days apart from other vaccines. A provider will be on-site for any questions.

Where/When are flu vaccines available on Hohenfels?

Where: Hohenfels Post Theater

When: January 19 - 21, 2021

Who: All Active Duty / starting at 8 a.m.

Family Members / starting at 9 a.m.

DA Civilians / starting at 10 a.m.

Retirees and Walk-ins / starting at 11 a.m.


POC: DSN 314-590-3300
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Note: The Moderna COVID-19 vaccine is recommended to be taken at least 14 days apart from other vaccines. A provider will be on-site for any questions.

Where/When are flu vaccines available on Garmisch?

The Garmisch community must delay its drive-thru flu event, due to a delay in vaccine shipments. Please stay tuned for updates.

Why are we getting these vaccines so late into the season?

COL Allison,chief of Preventive Medicine at MEDDAC Bavaria, stated in a previous town hall that the organization was using a different company toacquire influenza vaccinations and that they were on backorder.

Why are flu shot administration dates staggered?

Due to requiredCOVID-19 risk mitigations and careful planning, the chosen dates for flu vaccination allows for proper sanitizing and physical distancing to be met given the fact that a certain number of patients are permitted in the community center at a given time.

How long does it take to receive flu test results?

All clinics have in-house flu testing capabilities. These tests are run as soon as possible and have a turn-around-time of two hours from the time the test was collected to the time that we have received the result. A nurse will call patients with lab testing results. Patients can print a copy of all Lab results via TRICARE Online.

Are other types of insurance accepted, other than TRICARE?

Yes, health insurance carriers (other than TRICARE) are accepted when receiving your annual flu shot.

Can I travel to a different installation to receive the vaccine?

No. MEDDAC-Bavaria has ordered vaccinations by installation. This means that individuals, who want the vaccination administered on-post, must receive their vaccinations within their assigned installation.

What is MEDDAC-B's guidance regarding the flu vaccine and egg allergies?

• What vaccine should I get if I am egg allergic, but I can eat lightly cookedeggs?

If you are able to eat lightly cooked egg (e.g., scrambledegg) without reaction, you are unlikely to have an egg allergy and can get anylicensed flu vaccine (i.e., any form of IIV, LAIV, or RIV) that is otherwiseappropriate for your age and health status.


• What flu vaccine should I get if I get hives after eating egg-containing foods?

If you are someone with a history of egg allergy, who hasexperienced only hives after exposure to egg, you can get any licensed fluvaccine (i.e., any form of IIV, LAIV, or RIV) that is otherwise appropriate foryour age and health.


• What kind of flu vaccine should I get if I have more serious reactions toeating eggs or egg-containing foods like cardiovascular changes or a reactionrequiring epinephrine?

If you are someone who has more serious reactions to eatingeggs or egg-containing foods, like angioedema, respiratory distress,lightheadedness, or recurrent emesis; or who required epinephrine or anotheremergency medical intervention, you can get any licensed flu vaccine (i.e., anyform of IIV, LAIV, or RIV) that is otherwise appropriate for your age andhealth status, but the vaccine should be given in an inpatient or outpatientmedical setting (including but not necessarily limited to hospitals, clinics,health departments, and physician offices), under the supervision of a health careprovider who is able to recognize and manage severe allergic conditions.

• Are there still people with egg allergies who should not get flu vaccine?

People with egg allergy can receive flu vaccines accordingto the recommendations above. A person who has previously experienced a severeallergic reaction to flu vaccine, regardless of the component suspected ofbeing responsible for the reaction, should not get a flu vaccine again.

Which manufacturer is being offered at the clinics this year?

According to MEDDAC-Bavaria, the potential manufactures include: Seqirus, Inc., GlaxoSmithKline, Sanofi Pasteur, Inc., Protein Sciences Corp. and Medlmmune. The manufactures will vary depending on what comes in, so the clinics will have the answer upon arrival of shipment.

COVID-19 Vaccine Guidance

COVID-19 Vaccine Guidance

Where can I find DoD FAQs about the COVID-19 vaccine?

Please refer to the FAQ section posted on the Military Health System Europe - Regional Health Command Europe website.

(The FAQ section is posted near the bottom of the webpage).