McAfee U.S. Army Health Clinic

About

We are proud to offer state of the art care in our brand new 35K square foot facility. Opened in August 2013, McAfee features a more automated pharmacy and completely digital radiology, but the same personal care that our customers have come to expect with that small town feel. The Soldier Dental Clinic is now located in the same clinic as well. McAfee is open Monday through Friday (closed Thursday afternoon for training). Please click on a link to the left for more specific hours. It is located at 1363 Aberdeen Avenue. If coming from the Owen Rd/ Las Cruces Gate, proceed past the headquarters flagpole making a right on Aberdeen. McAfee is 3/4 of mile down the road on the left side, just before the stop sign. If coming from War Rd, make a left onto Aberdeen just before the flagpole. McAfee is 3/4 of mile down the road on the left side, just before the stop sign. Appointments can be made during clinic hours by calling (575) 674-3500. Appointments can also be made/changed/canceled by logging on to www.tricareonline.com by using the Appointment tab or emailing your provider team through secure messaging.

Our Mission

McAfee U.S. Army Health Clinic provides and coordinates timely, high quality healthcare in support of health readiness at the Army’s largest open-air testing range and home of the Army’s sole nuclear fast burst reactor at White Sands Missile Range, New Mexico with a professional team delivering safe, accessible, valued and trusted medical services

Our Vision

Trusted and valued by all, while focused on maintaining a healthy - ready force.

Clinic Contact Information

1363 Aberdeen Avenue
White Sands Missile Range
NM 88002

Appointment Line:
(575) 674-3500

Pharmacy Automated Refill Line:
(575) 678-7009

Operating Hours:
Mon-Wed & Fri: 0800-1700
2nd , 4th & 5th Thursdays 0800-1200
Closed Thursday afternoon for training 1200-1700

Sick Call and After Hours Care
Sick Call Hours: 0800 to 0900 M/T/W/T/F – Active Duty Service Members Only Soldiers should report to Sick Call NLT 0830 in order to be seen by Provider.
Nurse Advice Line—Call 1-800-Tricare (874-2273); Option 1, 24 hours a day, 7 days a week
Urgent Care (Active Duty Service Members require a referral from the Nurse Advice Line or your PCM before seeking care; Dependents do not require a referral)

Lab Hours
Hours of Operation are Monday – Wednesday and Friday 8 AM - 5 PM. Thursday 8 AM - 12 PM. Thursday closed 12 PM - 5 PM.
The lab can be contacted by dialing 575-674-3568.

Holidays and Training Closures
McAfee US Army Health Clinic has published its list of closures for the upcoming fiscal year. They are as follows:

Federal Holidays:
New Year's Day
Columbus Day
Veteran’s Day
Thanksgiving
Christmas
MLK Day
President’s Day
Memorial Day
Independence Day
Labor Day

Training Days:
Closed every Thursday 12 PM - 5 PM

To ensure you are receiving the most up to date information on flu immunizations, closures and other special events, be sure to search Facebook for “McAfee US Army Health Clinic” and ‘like’ our page. You can also use Tricare Online, www.tricareonline.com, a web-based system that allows TRICARE beneficiaries to make medical appointments on-line, anytime, 24/7. It also provides a variety of other helpful medical information and services.
You can now send a secure email to your care team through TRICARE Online Secure Messaging to receive test results, ask health questions, and renew scripts!

Services

Behavioral Health

McAfee provides Behavioral Health services here at White Sands. Our BH staff work closely with the primary care team to ensure all needs are addressed.
Initial appointments consist of a 15 minute screening on a computer, followed by 30 to 60 minutes with a provider. The computer screenings allow the provider to focus on the areas that are of primary concern to you during your appointment, limiting extraneous questions.
We always strive to respect the privacy of all our patients. There are times, however, where a BH provider may need to alert other team members to ensure that patients are safeguarded in times of distress.

Suicide Prevention Phone Numbers:
Suicide Prevention Hotline: 988
Military One Source: 1-800-342-9647
24/7 Crisis Life Line: 1-800-779-1800

Emergency

McAfee US Army Health Clinic does not maintain an emergency room. While minor cuts requiring stitches or Derma-bond can be accommodated during clinic hours on a walk in basis, more severe cases, such as broken bones and acute chest pain, require emergency care. Las Cruces has two hospitals, Mountain View and Memorial; both have emergency departments.
An Ambulance is available 24/7 by dialing WSMR dispatch at 575-678-1234 (as opposed to 911). There is no fee for this service.

Family Care

Hours of operation: 8 AM – 5 PM, Monday through Wednesday and Friday. Thursday we provide appointments from 8 AM - 12 PM.
Closed Thursday afternoon for Training from 12 PM - 5 PM.
The outpatient clinic stands ready to provide primary and preventative care for you and your family members. A team of physicians, nurses and medics utilize a host of technology based tools (electronic health records, web based appointments, emailing lab results) to allow you to take the wheel and steer the direction of your care. You are at the center of what we do.
Consider contacting your provider team by signing up to use Tricare Online Messaging. This allows you to email your nurse with questions, receive lab results through secure messaging, or make an appointment with your provider. Go to www.TOLSecureMessaging.com to sign up.

Occupational Health

Occupational Health (OH) and Industrial Hygiene (IH) provide a multitude of services to keep workers healthy. OH runs the PRP program, provides medical care for select employees, and ensures the clinic can meet the White Sands Nuclear Accident Incident Response and Assistance (NAIRA) requirements. They can be reached by dialing the clinic main line, 575-674-3500. IH conducts workplace screenings to ensure health work conditions are being met in accordance with OSHA and federal guidelines. They provide ergonomic assessments and hazardous materials monitoring to ensure a healthy workforce. They can be reached at 575-674-3500.

Optometry

Optometry services are provided once or twice a month. Beneficiaries are placed on a waiting list until appointment dates become available. An MSA will call you to schedule an appointment. Active Duty Service Members have priority.
Active Duty Dependents can have one routine eye exam per year with a TRICARE-authorized network provider without a referral.
Visit tricare.mil for more coverage information.
Appointments can be made by calling 575-674-3500.

Pharmacy

Hours of Operation: Monday – Wednesday and Friday 0800-1145 1300-1600. Thursday 0800-1145.
Prescriptions can be picked up Thursday morning only. The pharmacy is closed for lunch from 1145 to 1300 hours.
The pharmacy is closed on all weekends and federal holidays.

Please refill your medications by using one of the below listed methods:
1. Call the refill phone line: 575-678-7009.
2. Login to TRICARE Online Patient Portal and click on “RX REFILL”, www.tricareonline.com

Please allow three working days to process your refill. Our Pharmacy windows close at 4pm, please arrive no later than 3:45pm (11:30am on Thursdays) for services. This gives the Pharmacy Staff enough time to process the transaction.

WBAMC Self Care Card:
Eligible adult TRICARE beneficiaries who have successfully completed the self-care course are allowed to obtain up to four over the counter medication items per household from any post pharmacy every 30 days. Click on www.wbamc.amedd.army.mil, under “Featured Items” click on “Self Care Over the Counter Medication”, review slides, complete the exam with a 70% or better, and then print your results page and bring it to the pharmacy to receive your self-care card. All self-care over the counter items may only be obtained for use by a TRICARE beneficiary.

Physical Therapy

Physical therapy is postured to provide on-post physical therapy to service members thrice per week. The clinic is open from 0800 to 1400, Tuesday, Wednesday, and Friday. A physical therapist comes from William Beaumont to provide McAfee’s patients with on-site rehabilitative services for injured service members. Currently, McAfee is providing PT services to all beneficiary categories as well as Active Duty.
Appointments can be made by calling 575-674-3500

Preventive Medicine

Preventive Medicine provides environmental monitoring services and health promotion programs. These include conducting inspections on eating establishments across post, providing food handler’s class, and potential water monitoring. They can be contacted at 575-674-3520.

Radiology

Hours of operation: Monday - Wednesday and Friday 8 AM- 5 PM. Thursday 8 AM to 12 PM. Thursday closed 12 PM - 5 PM.
The radiology suite can be contacted by dialing 575-674-3571/3572.
If your physician has ordered an X-ray, you can walk in and pull a number from the kiosk. Wait times traditionally are less than five minutes.
McAfee offers state-of-the-art radiology utilizing a General Electric Digital Radiography Machine. If taking a complex set of pictures that should be read by a radiologist, this tool allows the image to be uploaded to a secure server. Consequently, a military radiologist at William Beaumont or as far away as Germany can view and interpret the data, leveraging technology to better serve you.
McAfee does not have the facilities to provide ultrasound, CAT Scan, or MRI services.

Immunizations

Immunizations Monday afternoons only. Call week prior for availability, 575-674-3500.
Bring immunization records and Provider orders (if outside McAfee Clinic).

Medical Records

Medical records helps provide services for the service member and their families to include:
Medical record management, medical record update, registration, record request, copies of physicals, requests for copies of medical records, records transfer due to PCS and or ETS, and release of information. Record requests may take up to four weeks.

Hours of operation are Monday - Wednesday and Friday 8 AM – 5:00 PM. Thursday 8 AM – 12 PM. Thursday closed 12 PM - 5:00 PM.

The following number can be used to contact Outpatient Records: 575-674-3557/3558

Secure Messaging

TOLSecureMessaging is a secure message management service that is used to support Army PCMH. One of the tenets of PCMH is to provide the patient an alternate way to communicate with the Medical Home to avoid unnecessary trips to the clinic for administrative issues or to obtain information. TOLSecureMessaging has a secure server that allows confidential information to be exchanged between a patient and their PCM without fear of interception by unintended recipients.

TOLSecureMessaging offers much more than just a way to message your Medical Home. It is also a way to request appointments and medication renewals, ask questions of either the Medical Home Nurse or PCM, and to receive reminders of future appointments or scheduled testing. Enrollees have access to information specific to their interest or condition—there are approximately 5000 patient information handouts available to search at leisure. It is also a way for the Medical Home to send important information to the patient population (such as when flu immunizations are available or to announce dates when the clinic is closed).

To Enroll in TOLSecureMessaging, ask the front desk or screening nurse when you come in for a visit, or go to www.TOLSecureMessaging.com from your home computer and ask to enroll. In order to enroll you will need an e-mail address, the name of your PCM and Medical Home. After you are enrolled, the team at TOLSecureMessaging will contact you to obtain permission from you to activate your account. After that you can use the service as often as you’d like and there is no cost to you. Ask the clinic staff if you have questions.

Patient Information

What to bring:
Current list of your medications OR all your prescription bottles
For your safety and to improve the quality of care you receive we strongly recommend that you carry a list of your medications with you to all of your medical visits. If you do not have an accurate list, you can create one using this printable worksheet (or another form that you prefer). Additionally, during your visit to our Patient Centered medical Home (PCMH) we can provide you with a current medication list.
Medication Chart - PDF File
Medication Chart - Word Document
Print and fill out a copy of our check-in worksheet
If you have been seen by our clinic after April 1 2013, please print this follow up worksheet
If you have not been seen by our clinic since April 1 2013, please print this new worksheet
Medical records from non-military treatment facilities For example, network specialists, non-WBAMC ER visits, Colonoscopy reports.

Vaccination records
For all vaccinations completed outside a military treatment facility.

Please arrive 15 minutes before your appointment time to allow adequate time for parking, check-in and screening. If you are checked-in more than 10 minutes late, we will do our best to work you into the schedule later that day OR you will have the option to reschedule your appointment. If you need to cancel your appointment at the last minute, please call our front desk clerk 575-674-3500.

External Link Disclaimer

The appearance of external hyperlinks does not constitute endorsement by the United States Army of the linked web sites, or the information, products, or services contained therein. For other than authorized activities such as military exchanges and Morale, Welfare and Recreation (MWR) sites, the United States Army does not exercise any editorial control over the information you may find at these locations. All links are provided consistent with the mission of White Sands Missile Range.