Ambulance services are available 24/7. Ambulance services can be activated by calling 575-678-1234 (on your cell phone) or through the 911 system (from a landline).
McAfee U.S. Army Health provides healthcare services on an appointment basis to all Tricare enrolled eligible beneficiaries within the White Sands Missile Range community and surrounding areas. McAfee provides outpatient healthcare, pharmacy, occupational health, Industrial Hygiene, Behavioral Health/ social work services, well-woman exams, laboratory, radiology, and immunizations. Limited services are offered for pediatrics, optometry and physical therapy services (call for availability).
Referrals to specialty care are made by the Primary Care Provider. Patients can follow up on their referrals by contacting Referral Management at 915-742-2273, option 3. Specialty appointments are booked through William Beaumont Army Medical Center (WBAMC) or a civilian network provider. To book an appointment at WBAMC, call 915-742-2273.
Occupational Health and Industrial Hygiene are available for occupational health-related injuries and complaints, pre-employment screenings and Personnel Reliability Program monitoring. For more on either the hours or capabilities of these sections, please call our front desk team members at 575-674-3500.
A "No Show" is an individual who misses or fails to show up on time for an appointment. When an appointment is missed, the space is not necessarily filled with the next appointment. Rather, the time slot may go unused. Additionally, when a patient misses an appointment without cancelling, they keep another patient from using that appointment slot. The next time you are unable to make an appointment, please call to cancel or reschedule. To cancel your appointment, call (575) 674-3500 or visit tricareonline.com 24/7, if your appointment was scheduled online.
Additional ServicesDental Services
- Dental services are provided to all active-duty personnel.
- Dental clinic appointments: 575-674-3597
- Dental emergencies: 510-825-2608
Nurse Advice Line (NAL): TRICARE beneficiaries can call the Nurse Advice Line (NAL) at 800-874-2273 (Option 1), 24/7, for professional medical advice from registered nurses available to answer a variety of urgent healthcare questions. NAL is available at no cost to beneficiaries and helps callers make informed decisions about self-care at home or when to see a health care provider. The NAL registered nurses ask a series of questions about a caller’s specific concerns to advise when and how to seek care for an urgent problem or give instruction on self-care at home. Also, if your child is ill, the Nurse Advice Line routes your call to a nurse who has special pediatric training. For quality and safety purposes, you will be asked to have your child present for the call so the nurse can perform an accurate assessment. If you want a follow-up call, the Nurse Advice Line calls you back to check on your child.
Healthcare Portal/TRICARE online: You must register to use this secure message management service. It is a way to request appointments and medication renewals, send a message to the clinic nurse or your Primary Care Manager, and to review your health record. The clinic is also able to communicate with enrollees to send important information, such as clinic closures or updates on your healthcare.