FY24 Tenant Satisfaction Survey for Privatized Housing

THIS IS FOR ALL WSMR HOUSING RESIDENTS!

Team WSMR,

For those who live on the Range:

Who: All WSMR Family Housing Residents

What: 2024 Army Housing Tenant Satisfaction Survey

OMB Control Number: 0704-0553, OMB Exp: 31 May 2025

When: 4 March – 18 April 2024 (Duration)

Where: For the FY24 Army Housing Tenant Satisfaction survey, we are excited to announce that we have expanded the options available to the residents to complete a survey. Residents will now have a text option available to obtain and complete a survey. As always, CEL & Associates will still only accept one survey per household. Please review below for more details and instructions.

1. Email: CEL & Associates will continue to distribute surveys via email to each household with a valid email address on file.

2. Text Message: CEL & Associates will need the Resident’s opt-in prior to the survey launch on 4 March. Residents that opt-in to text messaging from CEL & Associates will receive their survey via text message. In order for a Resident to receive their survey via text, they will be required to opt-in to text messaging from CEL & Associates. As part of the data-verification process, resident must provide a phone number that matches the one given to CEL & Associates. They can opt to receive the text at a different number. For FY24, the texting only applies to U.S. cell phone numbers and privatized housing.

We have attached an opt-in flyer for immediate distribution. The flyer can be posted on social media, sent out via email, etc. Please start distributing this information immediately for residents to opt-in to receive the survey via text.

Why: Your opinion can make a big difference in the Quality of Life for Army Families.

Thank you for your participation with this 2024 Army Housing Tenant Satisfaction Survey.

Appreciate if you all can help with the Department of Defense Army Housing Tenant Satisfaction survey by sharing on WSMR email. Thank you.

Tonya Bellows-Foote

Army Housing Office

Bldg. 102, Room 121

Office: 575-678-6065

Group: 575-678-6133

Mobile: 575-800-4266

White Sands Missile Range, NM

Group Email: usarmy.wsmr.id-readiness.mbx.army-housing-office@army.mil