The Army's Power Projection Platform South of the Alps
Utilities & Internet
If you are renting from an Italian landlord, you’ll set up (with the help of an interpreter from Housing) and pay for your utilities. NOTE: Italian bills are sent about every 2 months. You may only have a week to pay once the bill arrives - watch your mailbox! NOTE: Utility and internet set up fees can be fairly high, so save up for your initial utility and cable or internet installation fees.
ELECTRICITY
Electricity Fee Schedule* High Rate Time: 0800-1900, M-F Low Rate Time: 1900-0800, M-F; Sat, Sun, Italian holidays * Confirm fee schedule with your electricity provider.
Private Rental Electricity Italian households have lower energy needs and their homes are often unable to handle high energy demands (e.g. dryer + dishwasher + microwave at once). However, a government-leased home or private rental must meet the minimum requirement of 4.0 kilowatts, but can range from 4.0-6.6kW. For about $300 you can increase the available kilowatts in your rental. The higher the kWs the greater the number of large appliances you can run at one time. But, be aware that a higher range of kWs can mean a higher fee for electricity. Ask your electricity provider.
SIGNING UP FOR ELECTRICITY
Lease Signing: An interpreter from the Housing Office will take you to sign up for electricity. This appointment will be scheduled on the day you sign your lease agreement.
Electric Appointment: An interpreter assists you in setting up your contract in-person with the electric company.
Contract: About 10 days after signing up for electricity, you will get an initial bill and contract in the mail. You must take the contract to Housing and sign it. Housing will submit the contract on your behalf to the electric company.
NOTE:
Be prepared to pay a contract fee and refundable deposit.
If the interpreter has to bring multiple people to set up electric, you may want to drive to the electric company so you can leave when you’re done.
All electric customers are charged an Italian public tv license fee (“canone Rai”), about 100€/year in installments. If it’s on your bill, contact Housing to learn how to get a refund.
WATER
In a private rental, water bills are sent to your landlord usually. Pay this bill through your bank, not directly to the landlord. Keep receipts of all bill payments. If you haven’t received a water bill from your landlord, be sure to ask for a copy and pay it as soon as possible. Bills may arrive every 2-3 months or 6 months.
NOTE: Tap water in Italy is safe to drink, but it is much "harder" (contains higher mineral content) than what you might be used to in the U.S. This means you will notice white calcium or limescale buildup on faucets, kettles, and showerheads much faster.
Tip: Look for a product called Anticalcare (like Viakal) at the local grocery store - it is a lifesaver for easily clearing away limescale.
INTERNET
Ask your landlord during your contract signing to recommend the best internet provider for your area.
Possible Providers (other options may be available) ADSL: Tim, WindTre, Vodafone, FastWeb Satellite: Starlink
To get your home internet running as close to your move-in date as possible, you should request an installation appointment as soon as you sign your lease. When you go to sign up for service, make sure to bring your Codice Fiscale, military orders, and passport. On average, it takes 2 to 4 weeks to secure an installation technician appointment. However, provider cancellations can happen, so it is highly recommended to monitor your appointment closely. Once the technician completes the physical installation, be aware that it can sometimes take an additional 3 to 7 days for the service to be fully activated by the provider and begin working.
HEATING
Italian homes are heated either by natural gas, oil, or wood/pellet stoves. Most homes use radiators to heat each room while newer homes have heated floors.
Radiator TIP: Check for leaks! Leakage means low pressure in your radiators and high energy bills for you.
Oil TIP: If your home uses oil, find out when the best time of the year is to purchase your oil in bulk.
Billing TIP: If you think your heating bills will be very high, considering signing up in the Fall for the Utility Tax Exemption Program (UTEP) at TRO on Caserma Ederle to eliminate taxes on your home heating bill.
CABLE
American Forces Network (AFN) Satellite TV: AFN has entirely modernized its distribution model by shutting down its traditional direct-to-home satellite TV services for off-post residents. Individual residential satellite dishes and physical decoder boxes are no longer used. Instead, television programming is delivered free of charge through the AFN Now digital streaming app. Newcomers can download the app onto smart TVs, mobile devices, or media players like Amazon Fire Sticks and Roku devices, completing a quick one-time registration to verify their DoD eligibility.
TKS Cable/Internet: You will need to set up broadband or fiber internet through local Italian telecommunication networks such as TIM, Fastweb, Vodafone, or Iliad. When setting up your local internet at a store, ensure you have your passport, military orders, and your Codice Fiscale (Italian Tax ID number) on hand. Additionally, because Italian architecture heavily utilizes thick stone and concrete walls that aggressively block Wi-Fi signals, it is highly recommended to invest in a quality mesh Wi-Fi extender system to ensure seamless streaming throughout your home.
Sky (Italian) Cable: For those looking for premium international television, Sky Italia remains the premier local commercial option. It requires a standard subscription contract and local payment details, but it offers excellent coverage of European sports - such as Serie A soccer and Formula 1 - alongside standard Italian networks and major movie channels that include dual-language audio tracks so you can toggle the programming into English.
TAX RELIEF OFFICE (TRO)
Save BIG on home heating bills!
Utility Tax Exemption Program (UTEP)
If you live in a private rental and participate in UTEP, you are exempt from paying Italian taxes on your heating utilities and could save up to 48% on bills for:
Methane gas (city gas): Most cost effective heating option
Home heating oil (low-grade diesel): Highest cost of 3 heating options
Liquid propane gas (GPL)
TRO is a Non-Appropriated Fund function and to enroll in UTEP, TRO requires a yearly service fee of $230. The annual fee is paid quarterly (Feb, May, Aug, Nov) and is prorated based on the quarter in which you join.
This program is beneficial if your home heating bills will total at least $550USD (before tax) for the year. Before you sign a lease, take the home’s address to TRO to look up the home’s past heating bills to estimate your energy costs and determine if you could benefit from UTEP.
Read about TRO programs in the “Useful Information” section.
Save BIG on household purchases!
IVA Sales Tax Exemption Program
The IVA exemption program allows only service members and command sponsored dependents stationed at USAG Italy to make tax-free purchases of household goods from participating retailers within Veneto and Tuscany. With this program, you don’t pay a 22% Value Added Tax (IVA)!
You can also get tax-free car parts or service for your POV from participating vendors. Show the vendor your car registration and they will handle the paperwork.
The minimum total purchase amount required to receive the IVA exemption is €150.00 at a single vendor. Participation in this program is voluntary for vendors.
Apply for a Tax Exempt Purchase (for household goods):
Visit TRO for detailed instructions.
Visit the retailer and get an estimate (“preventivo”) listing the cost of your items with and without IVA.
Get a bank check for purchase amount without IVA.
Take the preventivo and bank check to the TRO Office to fill out the IVA Exemption paperwork.
Pay a $10 program fee to TRO.
Take the sealed envelope with IVA Exemption docs and bank check to the retailer.
