Personnel Operations

 - Personnel Services -
Contact Numbers: 915-568-2381 / 915-568-6619
Location: 500B Shannon Road. Room 106/106A
Hours of Operation: Monday, Tuesday, Wednesday, Friday 8 a.m. - 5 p.m. / Thursday 1-5 pm

Records: Military Personnel file custodian for all non-Personnel Services Delivery Redesign units. Provide update assistance for Officer Records Brief’s and Enlisted Records Brief’s as well as casualty documents.

Promotions: For all non-PSDR units. Processing the promotion packets and board results for the semi-centralized promotions to SGT and SSG. Assist units in identifying and preparing their Soldiers and Officers for centralized promotion board consideration.

Personnel Actions: For all non-PSDR units. Process requests for compassionate reassignment, statement of service, applications for Green to Gold, Soldier’s citizenship applications, name changes, Army Married Couples Program, etc.

- DEERS / ID Cards -
Contact Number: 915-569-6036
Location: Building 505, Pershing Road
Hours of Operation: Monday - Friday 8 a.m. - 4:30 p.m.

Mission: To determine the eligibility and issue identification cards and maintain/update information in the Defense Eligibility Enrollment Reporting System database. Provide professional, quality customer service to all Soldiers, family members, retirees, civilian and contract employees.

Requirements: To make an appointment, click the link below:
https://rapids-appointments.dmdc.osd.mil/
http://www.cac.mil/docs/List_ofAcceptable_Documents.pdf

Information you can use:  2021 DEERS/ID Card Office Information at a Glance: Appointments, Online Services, TRICARE/Important Phone Numbers/Websites, Sponsor Responsibilities, Spouse, Child, Child Born Out of Wedlock/Divorced Parents, Stepchild, Pre-Adoptive Child, DAV, Foreign Documents, Renewal of Military Identification, TRICARE Young Adult, and School-Aged Children (21-23 Years Old) / ​​​​​​​2021 DEERS/ID Card Office: Walk-In Services Update, Appointments, Agent Letter, Verify and Update DEERS

- Guide for Dropping Soldiers from Roles -
Contact Numbers: 915-568-2381 / 6619
Location: 500B Shannon Road. Room 106/106A
Hours of Operation: Monday, Tuesday, Wednesday, Friday 8a.m. - 5 p.m. / Thursday 1 - 5 p.m.

Soldier For Life - Retirement Services Office

Mission
To provide quality service regarding benefits, entitlements, information and referral to retirees, their family as well as active duty Soldiers and their family preparing for retirement. The Retirement Services Office also publishes the Fort Bliss Retiree Bulletin, advises and supports the Fort Bliss Retiree Council, develops public support of Army Retirement Programs and informs the retired community of upcoming events of interest.

Pre-Retirement Services Provided
• Retirement (Regular/Medical)processing (Officer/Enlisted)
• Issuance of retirement orders
• Issuance of Installation Clearance Records
• Participation in the Installation Retirement Ceremony
• Pre-Retirement Briefing
• Survivor Benefit Plan counseling/election
• DD Form 214WS (Worksheet) and DD Form 214 (Final)
• Retirement Certificates
• Officer Retirement Checklist
• Enlisted Retirement Checklist

Post-Retirement Services Provided
• Assistance to the Surviving Spouses (home visits available as required)
• Information/assistance regarding the Former Spouse's Protection Act
• Information/assistance with Combat-Related Special Compensation and Concurrent Retirement and Disability Payments
• Assistance in obtaining copies of lost documents (i.e., DD Form 214, retirement orders and medical/dental records) and re-issuance of military awards
• Assistance in issuance of military ID Cards
• Information/referrals on a myriad of entitlements including Veterans Affairs, TRICARE (Medical/Dental), Social Security Medicare and other local benefits
• Assist retirees and annuitants with pay-related issues
• Publish and mail annual Retiree Bulletin to all retirees and survivors
• Conduct Annual Retiree Appreciation Day activities
• Survivor Assistance Guide
• Free Notarial Services

Helpful Links - Goverment

DFAS-Cleveland (Retired & Annuitant Pay) TRICARE Retired Reserve
Combat Related Special Compensation Medicare
Concurrent Retired Disability Pay Social Security
Army Homepage Space Available Travel
Army Knowledge Online Thrift Savings Plan
U.S. Army Human Resource Command-Fort Knox National Personnel Records Center
Soldier For Life Transition Assistance Program Military Personnel Records Request
Veterans Administration RAPIDS Site Locator (DEERS Enrollment and ID Card-Issuing Facilities)
SGLI and VGLI Army Retirement Services
Traumatic Serviceman Group Life Insurance Air Force Afterburner
Military Funeral Honors Coast Guard Evening Colors
Burial and Memorial Benefits Marine Corps Semper Fi
DOD Military Health Care System (TRICARE) Navy Shift Colors


Helpful Links - Commercial

Army Emergency Relief (AER) FEDVIP (Dental/Vision)
Federal Long Term Care Insurance Army and Air Force Exchange Service

 

Casualty Assistance Center

- Casualty Operations Coordinator -
Contact Number: 915-568-3093
Location: Building 1
Hours of Operation: Monday - Friday 8 a.m. - 5 p.m.
Mission: Provides casualty, mortuary, survivor outreach services, memorial honors, and offer support, guidance and services to Soldiers and their families in the Fort Bliss area as well as those in New Mexico.

- Mortuary Affairs Coordinator -
Contact Number: 915-568-9534
Location: Building 1
Hours of Operation: Monday - Friday 8 a.m. - 5 p.m.
Mission: Provides casualty, mortuary, survivor outreach services, memorial honors, and offer support, guidance and services to Soldiers and their families in the Fort Bliss area as well as those in New Mexico. Responsible for the briefing of all mortuary benefits for active duty deaths and care of remains.

- Military Honors -
Contact Number: 915-568-6338 (Military Honors Line) / 915-568-3093
Location: Building 1
Hours of Operation: Monday - Friday 8 a.m. - 5 p.m.
Mission: Provides casualty, mortuary, survivor outreach services, memorial honors, and offer support, guidance and services to Soldiers and their families in the Fort Bliss area as well as those in New Mexico. Provides Military Funeral Honors for all present and former military personnel.

Requirements: ACTIVE DUTY/RETIREES: Full Military Funeral Honors, consisting of a nine–member team (six pallbearers and/or firing party, a chaplain, and officer and/or NCO-in-charge, and a live bugler (if available), otherwise, the team will play “Taps” using an electronic recording. A chaplain is authorized (if available).
VETERANS: All veterans are entitled to a service detail consisting of at least two uniformed military members, at least one of whom will be from the parent service of the veteran.

Denial of Military Funeral Honors: Shall not be provided to individuals who have at any time been discharged or released from military service with any of the following (as per DODI 1300.15 para E2.1.9):
(1) A Dishonorable Discharge.
(2) A Bad Conduct Discharge.
(3) A dismissal from the Service awarded by court–martial.
(4) An Under other than Honorable Conditions Discharge.
(5) An Officer Resignation in lieu of court–martial, which results in a discharge characterization of Under other than Honorable Conditions.
ACTIVE DUTY: Please call the office for information regarding Planeside Honors and Unit Memorial. Please call the office for additional information on required documentation/procedures/process to request honors.

- Line of Duty -
Contact Numbers: 915-568-3517 / 6338
Location: Building 1
Hours of Operation: Monday - Friday 8 a.m. - 5 p.m.
Briefings to Investigating Officers: Call for appointment

- Casualty Trainer -
Contact Numbers: 915-568-9524 / 6338
Location: Building 1
Hours of Operation: Monday - Friday 8 a.m. - 5 p.m.
Mission: Provides casualty, mortuary, survivor outreach services, memorial honors, and offer support, guidance and services to Soldiers and their families in the Fort Bliss area as well as those in New Mexico. Provides Certified Casualty Notification Officer/Casualty Assistance Officer Training to Active Duty, Army Reserve, and National Guard; conducts training during commander/first sergeant course.

Requirements: Service members are required to be in the rank of SFC and above; CW2 and above; CPT and above with six or more years in service. Contact the casualty trainer two weeks prior to class date. Training will be the last week of each month for three days, excluding November and December. Division Schools has a copy of the training schedule.

- Benefits Coordinator -
Contact Number: 915-568-2903
Location: Building 1
Hours of Operation: Monday - Friday 8 a.m. - 5 p.m.
Mission: Provides casualty, mortuary, survivor outreach services, memorial honors, and offer support, guidance and services to Soldiers and their families in the Fort Bliss area as well as those in New Mexico. Counsel Survivors and Soldiers on benefits provided by law, and coordinate with outside organizations (American Red Cross, Army Emergency Relief, etc) for assistance as needed.

Requirements: You need the following to process applications for benefits: death certificate, account information, and social security card.

Death of a family member must meet the following criteria to be eligible: must be 20 weeks of gestation, over 350 grams in weight up to the age of 18 or if enrolled in fulltime college up to the age of 23.

Personnel Strength Management

- Fort Bliss Reassignments Temporary Change of Station Orders -
Contact Numbers: 915-568-5600 / 4242
Location: Building 500, Room 209
Hours of Operation: Monday, Tuesday, Wednesday, Friday 7:30 a.m. - 4:30 p.m. ; Thursday 1-4:30 p.m.

Mission: The Fort Bliss Reassignment Temporary Change of Station Section provides support to all active duty units/Soldiers for all TCS order requests submitted thru Department of the Army Mobilization Processing System-Overseas Contingency Operations Temporary Change of Station.

Requirements:
• TCS orders requests are submitted by respective unit TCS orders representatives according to Worldwide Individual Augmentation System tasking.
• TCS orders are processed no earlier than 60 days prior to deployment date.
• Once TCS orders are processed, unit representatives can print out individual orders.
• Soldiers can pull their own orders from: https://mobcop.army.mil/dampsctcs/ui/security/login.aspx

- Family Travel Section -
Contact Numbers: 915-568-5600 / 4242
Location: Building 500, Room 209
Hours of Operation: Monday, Tuesday, Wednesday, Friday 7:30 a.m. - 4:30 p.m. ; Thursday 1 - 4:30 p.m. Office closed every Thursday morning for training.

Mission: Process family travel requests to gaining installations for family members of Soldiers on overseas assignments.

Requirements: Service members who are on assignment to an overseas location desiring to have their family members accompany them, must ensure that the family members complete an overseas screening by an Exceptional Family Member clinic and complete the necessary forms required by that location to request command sponsorship of their family members no earlier than six months prior, and no later than 30 days prior to their report date.

- Passport/Visa Office -
Contact Numbers: 915-569-7326 / 915-568-9885
Location: Building 500A, Room 207
Hours of Operation: Monday - Friday 8:00 a.m. - 11:30 a.m. ; 1 - 4:30pm
Passport/Visa pick up days and times are Monday - Friday 1 - 4:00 p.m. only. Office closed every Thursday morning for training.

Mission: Accept and process passport and visa applications for all service members and DoD employees assigned to Fort Bliss. Provide service to customers who may have questions or concerns about the passport and visa process. Provide pick up service hours for passports and visas during hours of operation. Keep up-to-date data in our database for tracking purposes.

Requirements: Applicants may go into the link below for the following concerns:
• If the location being visited requires a passports or visa.
• Instructions and checklist for processing the passport application.
• Contact the Passport/Visa office for instructions on completing the visa application.

You can visit the Passport Office here:
https://home.army.mil/bliss/index.php/about/Garrison/directorate-human-resources/passports

- Reassignments -
Contact Numbers: 915-568-5600 / 4242
Location: Building 500, Room 209
Hours of Operation: Monday, Tuesday, Wednesday, Friday 7:30 a.m. - 4:30pm ; Thursday 1 - 4:30 p.m.

Mission: The Fort Bliss Reassignment Section provides active duty personnel, DOD civilians and family members the following support services: Process Permanent Change of Station orders, Temporary Change of Station orders, Family Travel requests, Official/No Fee passport applications, various personnel action requests to Human Resources Command.

Goal: Provide the best service available to our customers to minimize stress on Soldiers and family members in times of persistent change.

CONUS Reassignments Levy Briefing
Requirements:
• To complete the Contiguous United States Reassignments Levy Briefing, visit the following link:
    Online Briefing
• Select “View Levy Brief” and "View PowerPoint Presentation."
• To print Levy Briefing Certificate, select “Test/Registration.” Answer and pass three-question test then complete registration form and print certificate.
• To complete required documents select “Documents” and fill out forms.
• Once forms are completed, submit documents to your respective unit S-1.

OCONUS Reassignments Levy Briefing
Requirements:
• All Outside Contiguous United States levy briefings are conducted on the first and third Wednesdays of each month in Bldg 500, Room 307 at 8:30 a.m.
• OCONUS levy briefings are scheduled approximately six months prior to report date.

Checking Status of Permanent Change of Station Orders
• To check status of PCS orders you must log into BLISSAPPS from a Fort Bliss domain computer.
• Type "https://blisc2mse0001a.nasw.ds.army.mil/PCS/login.aspx" in address bar of Internet Explorer or click the link.
• Select “PCS order status.”
• Select “I Accept” on consent page.
• Select “LOGIN” on warning page.
• To access information about Soldiers' PCS orders status, enter Soldier’s Last Name, last four of social security number and the year of birth. Then select “Submit.”
• PCS orders status will provide levy briefing status and required documents needed to produce PCS orders.

In/Out Processing
Contact Numbers: 915-568-2482/2728/3145/6120/7714/3450 or 915-569-7348/7369
Location: Building 505, Room 133A
In Processing Hours: Monday, Tuesday, Wednesday, Friday 8:30 a.m. - 11:30 a.m. & 1 - 4:30 p.m.
Clearing Paper Issuing Hours: Monday, Tuesday, Wednesday, Friday 8:30 a.m. - 11:30 a.m. Office closed every Thursday morning for training.

Mission: Conduct In Processing (Arrival Transactions and Service Members Life Insurance/DD93 updates) for all service members be assigned to NON-PSDR units at Fort Bliss. Check with Welcome Center front desk staff to determine if customers will need to process through the In/Out Processing office. Issue PCS clearing papers for Fort Bliss.

Requirements: Service members on assignment need to PRE CLEAR with the this office by sending an email to: usarmy.bliss.imcom-central.mbx.fb-inproc@mail.mil . Please provide the following information: rank, (full) last name/first name/ and middle name, Last four SSN, current unit, PCS leave dates, report date, gaining installation, home/cell/ and duty phone number, AKO email address.

Please refer to Online Levy slides or face-to-face levy handout for complete list of required documents.

Separations

- Separations -
Contact numbers: Chief: 915-568-5903; NCOIC: 915-568-9112; Separations: 915-568-2814
Location: Building 500
Hours of Operation: 8 a.m. - 5 p.m.
Briefings: Pre-separation brief, second and fourth Friday of every month.

Mission: Provide Soldiers the best transition processing and separation from the Fort Bliss Installation.

- Chapters -
Contact number: 915-568-5734
Hours of Operation: Monday, Tuesday, Wednesday and Friday 8 a.m. - 4:30 p.m.
Closed daily 11:30 a.m. - 1 p.m. Closed Thursday (Training/Processing) 8 a.m. - 5 p.m.
Services Provided: Chapter separations, publish orders (within 24/72 hours).
By appointment only: Issue clearance documents, final out, prepare/authenticate DD Form 214.
Soldiers must be in duty uniform - by appointment only.

AR 635-200
CHAP 5
CHAP 8
CHAP 9
CHAP 10
CHAP 13
CHAP 14
CHAP 16
CHAP 18

Upon receipt of approved chapter packet with supporting documentation (O6 signature or higher):
orders are published, clearance documents provided; escort must accompany Soldier (Misconduct/Drug or Alcohol)

Separation with 72 hours after orders are published (Per Commanding General directive)

Required documents needed for separation orders/DD Form 214:
DA Form 5892 (PEBLO Estimated Disability Compensation Worksheet) (Medical Retirement/Separation only)
Medical Counseling Statement (Medical Retirement/Separation only)
C-10 Roster (Medical Retirement/Separation only – if promotable) (Enlisted only)
Current ERB (Enlisted)
Current ORB (Officer)
PERSTEMPO Report (Documents Deployments/Foreign Service)
DD Form 4 (Initial Enlistment Contract - pages 4/1, 4/2, and 4/3 - Enlisted only)
DD Form 4 (All Reenlistment Contracts - page 4/1 - Enlisted only)
DD Form 93 (Record of Emergency Data) (Update last six months)
SGLV (Service members’ Group Life Insurance) (Updated last six months)
DA Form 71 (Oath of Office – Officers only) Active Duty Order (Officers only)
DA Form 31 (Permissive TDY/TL) (Working copy is acceptable for planning purposes) (Approved/Signed w/Control Number is required for issuance of clearance document)

Prior Service Documents (Any Service/Component):
DD Form 214 (Certificate of Release or Discharge from Active Duty)
DD 215 (Correction to DD Form 214, Certificate of Release or Discharge from Active Duty)
DD Form 220 (Report of Active Duty)
DD Form 249/RPAS (Retirement Points Accounting System) (USAR)
NGB 22 (Report of Separation and Record of Service) (ARNG)
NGB 23 (National Guard Retirement Point History)
USAR (Retirement Point History)

 

- Retirements -
Contact numbers: Officer (Retired) 915-569-5153; Enlisted (Ret) 915-569-5156; Medical (Ret) 915-568-2843
Location: Building 500; Room 309
Hours of Operation: Monday, Tuesday, Wednesday, Friday 8 a.m. - 4:30 p.m.
Closed Daily - 11:30 a.m. - 1 p.m.; Closed Thursday (Training/Processing) 8 a.m. - 5 p.m.
Soldiers must be in Duty Uniform - appointments only

Enlisted Retirements (Chapter 12, AR 635-200)
DA Form 4187 (processed through the chain of command with O6 signature)
DA From 2339 (with all signatures)
Sexual Assault Memorandum
Waivers (if required)
Required documentation to support 20 years active federal service

Officer Retirements (Chapter 6, AR 600-8-24)
Memorandum (processed through the chain of command)
O6 Memo with signature (Assumption of Command if required)
Sexual Assault Memorandum
Waivers (if required)
Required documentation to support over 20 years of active federal service

Medical Retirements (AR 635-40)
Approval by the Physical Disability Agency (TRANSRPOC – Physical Disability Information Report)
Election Memorandum for date of separation
Required documentation for orders and DD Form 214

Required Documents Needed for Separation Orders/DD Form 214:
DA Form 5892 (PEBLO Estimated Disability Compensation Worksheet) (Medical Retirement/Separation only)
Medical Counseling Statement (Medical Retirement/Separation only)
C-10 Roster (Medical Retirement/Separation only – if promotable) (Enlisted only)
Current ERB (Enlisted)
Current ORB (Officer)
PERSTEMPO Report (Documents Deployments/Foreign Service)
DD Form 4 (Initial Enlistment Contract - pages 4/1, 4/2, and 4/3 - Enlisted only)
DD Form 4 (All Reenlistment Contracts - page 4/1 - Enlisted only)
DD Form 93 (Record of Emergency Data) (Update last six months)
SGLV (Service members’ Group Life Insurance) (Updated last six months)
DA Form 71 (Oath of Office – Officers only)
Active Duty Order (Officers only)
DA Form 31 (Permissive TDY/TL) (Working copy is acceptable for planning purposes)(Approved/Signed w/Control Number is required for issuance of clearance document)

Prior Service Documents (Any Service/Component):
DD Form 214 (Certificate of Release or Discharge from Active Duty)
DD 215 (Correction to DD Form 214, Certificate of Release or Discharge from Active Duty)
DD Form 220 (Report of Active Duty)
DD Form 249/RPAS (Retirement Points Accounting System) (USAR)
NGB 22 (Report of Separation and Record of Service) (ARNG)
NGB 23 (National Guard Retirement Point History)
USAR (Retirement Point History)

- ETS/ESA/REFRAD -
Contact number: 568-2814
Location: Building 500; Room 308.
Hours of Operation: Monday, Tuesday, Wednesday, Friday 8 a.m. - 4:30 p.m.
Closed daily 11:30 a.m. - 1 p.m.; Closed Thursday (Training/Processing) 8 a.m. - 5 p.m.
Services provided: Expiration of Term of Service/Expiration of Service Agreement/Release from Active Duty separations, publish orders
By appointment only: Issue clearance documents, final out, prepare/authenticate DD Form 214
Soldiers must be in Duty Uniform - appointments only.

ETS
- Soldiers must attend pre-separation briefing NET 270 days but NLT 180 days prior to separation date.
- Provide required documentation to publish orders and prepare DD Form 214
- Orders will be published NLT 120 days prior to separation
- S1 will schedule Soldiers to pick up clearance documents
- Soldier must clear the installation and meet final out appointment in order to be deleted from the unit strength report.

Required documents needed for Separation Orders / DD Form 214
DA Form 5892 (PEBLO Estimated Disability Compensation Worksheet-Medical Retirement/Separation only)
Medical Counseling Statement (Medical Retirement/Separation only)
C-10 Roster (Medical Retirement/Separation only – if promotable) (Enlisted only)
Current ERB (Enlisted)
Current ORB (Officer)
PERSTEMPO Report (Documents Deployments/Foreign Service)
DD Form 4 (Initial Enlistment Contract - pages 4/1, 4/2, and 4/3 - Enlisted only)
DD Form 4 (All Reenlistment Contracts - page 4/1 - Enlisted only)
DD Form 93 (Record of Emergency Data - Update last 6 months)
SGLV (Service members’ Group Life Insurance) (Updated last 6 months)
DA Form 71 (Oath of Office – Officers only) Active Duty Order (Officers only)
DA Form 31 (Permissive TDY/TL) (Working copy is acceptable for planning purposes. Approved/Signed with control number is required for issuance of clearance document)

Prior Service Documents (Any Service/Component):
DD Form 214 (Certificate of Release or Discharge from Active Duty)
DD 215 (Correction to DD Form 214, Certificate of Release or Discharge from Active Duty)
DD Form 220 (Report of Active Duty)
DD Form 249/RPAS (Retirement Points Accounting System) (USAR)
NGB 22 (Report of Separation and Record of Service) (ARNG)
NGB 23 (National Guard Retirement Point History)
USAR (Retirement Point History)