The Identification Card Section provides equitable, accurate, timely and efficient customer service to the community while establishing and maintaining strong relationships with our stakeholders to enhance the well-being of the Benelux military family. For questions regarding issuance of ID cards, please call the In/Out Processing Facility at your location.

LOCATIONS

CONTACT

Phone:
DSN 597-9847 (Passport, CAC, DEERS)
Location:

Central Processing Facility - Brussels
Brussels Bldg. 4, Room 311

Hours of Operation:

- Monday, Tuesday, Wednesday and Friday from 8:30 a.m. to 4:30 p.m. (closed for lunch from noon to 1 p.m.)
- Thursday from 8:30 a.m. to noon


*Customers must call to make an appointment -- no walk-ins due to COVID-19 command guidance

Notice:

To setup an appointment, please call the office.

To call commercial within Belgium, dial 02-280-9847 for Passport/CAC/DEERS. Outside Belgium, dial +32(0)2-280-9847 for Passport/CAC/DEERS.

CONTACT

Phone:
DSN 314-366-6194
Location:

U.S. Community Services Center
SHAPE Bldg. 253

Hours of Operation:

Monday to Friday: 8 a.m. to noon and 1 p.m. to 4:30 p.m. Closed Thursday afternoons from 1 p.m. to 4:30 p.m. for training.
Closed on U.S. federal holidays.

Notice:

To call commercial within Belgium, dial 065-32-6194. Outside Belgium, dial +32(0)65-32-6194.

CONTACT

Phone:
DSN 314-541-1019/1020
Email:
usarmy.rheinland-pfalz.imcom-europe.mbx.mpd-customer-svc@mail.mil
Location:

Kleber Kaserne, Bldg. 3245, Room 113

Hours of Operation:

Monday to Friday: 8 a.m. to noon (last customer 11:45 a.m.) and 1 to 4 p.m. (last customer 3:45 p.m.). Closed on federal holidays. 

Notice:

To call commercial within Germany, dial:

0611-143-541-1019

0611-143-541-1020

Outside Germany, dial:

+49(0)611-143-541-1019

+49(0)611-143-541-1020

Appointments are required and may be made online via RAPIDS

Walk-in exceptions:

  • CAC lock/pin reset
  • Lost or stolen ID card (must have MP report)
  • Military/civilian expiring ID/CAC prior to next available appointment
  • Adding new dependent
  • In-processing civilian personnel (after 72 hours of in-processing at CPAC)

CONTACT

Phone:
DSN 597-4260
Location:

Brunssum Central Processing Center, Bldg. 8 Room N109

Hours of Operation:

- Monday, Tuesday, Wednesday and Friday: 8 a.m. to noon and 1 p.m. to 4 p.m. 
- Thursday: 8 a.m. to noon 
- Closed on U.S. federal holidays.

Notice:

To call commercial within The Netherlands, dial 045-534-0260. Outside The Netherlands, dial +31(0)45-534-0260.

RESOURCES

NATO ID CARDS

The DEERS/ID Card Section is only responsible for U.S. military ID cards. If you and your dependents are required to get NATO ID cards, please read the information below:

BELGIUM

U.S. personnel stationed at Chièvres Air Base or SHAPE will need to apply for a SHAPE ID card. Their sponsor will handle the application process prior to their arrival. After the application process is completed, please go to the SHAPE Registration Office to get the ID Card.

SHAPE Registration Office
Location: SHAPE Bldg. 210
Hours of Operation (for both Fast and Registration lines): Monday to Friday, 8:45 a.m. to 12:45 p.m. and 2 p.m. to 4:45 p.m. The ticket machine opens at 8 a.m. each day. Closed on SHAPE holidays.
Phone: DSN 314-423-8348
To call commercial within Belgium, dial 065-32-8348 (last four digits of the DSN phone number). Outside Belgium, dial 032-65-32-8348.

THE NETHERLANDS

Please talk to the In/Out Processing personnel to determine the next steps in the application process.