The Plans, Analysis and Integration Office (PAIO) is the garrison commander's staff element for strategic and management planning for the installation. PAIO's mission is to provide strategic planning and management analysis support, coordinate and integrate enterprise-wide programs and initiatives, and facilitate organizational and performance improvements. PAIO provides oversight of assigned programs; conducts analytical reviews; monitors Army baseline standards; captures and enables implementation of best business practices; and identifies, tracks, and orchestrates reporting of performance measures. This office is the focal point for strategy and management planning for installations.
Major programs include:
- Strategic Planning
- Installation Planning Board (IPB)
- Installation Status Report (ISR)
- Army Stationing and Installation Plan (ASIP)
- Change Management and Organizational Improvement
- Interactive Customer Evaluation (ICE)
Strategic Planning. Maintain a strategic plan in accordance with AR 5-1 requirements and is updated as necessary and reviewed on an annual basis. The underlying strategic planning processes are a key component of the garrison leadership’s ability to effectively synchronize and integrate initiatives in support of senior commander and Installation Management Command priorities.
Installation Planning Board. The Installation Planning Board is the principal executive forum for integration of all installation support efforts and alignment of tenant activities with the senior commander's vision. It is the culminating governance body for working groups and feeder boards held cyclically. It aligns resources and secures senior leader support to enable achievement of senior commander priorities and mission partner needs.
Stationing. Army Regulation 5-10 governs stationing actions on Army installations. Stationing packages are used to ensure complete coordination among stakeholders and to obtain approval for stationing units at Army installations in support of operational requirements. IMCOM is a key contributor to AR 5-10 approval and notification packages initiated by non-IMCOM organizational elements.
Installation Status Report. ISR-Services (Performance) assesses the installation service quality against established Army standards. The ISR is the primary Army reporting tool for installation management readiness and assists installations in obtaining appropriate resources and used to program prioritization to enhance Army readiness.
Army Stationing and Installation Plan. ASIP is the Army’s official database of records for HQDA authorized planning population by location and year, on Army installations worldwide. It is based on the Structure and Manpower Allocation System and the Army Authorization Document System as well as many other official Army data sources. ASIP is a baseline for installation planning that provides a consistent look at forces to be supported and provides visibility of potential projected population issues. ASIP data is a basis for military construction, installation status report data collection, BASOPS service requirements, and is used by the Army staff as the database of record for installation demographics.
Change Management and Organizational Improvement. This program provides a systematic and codified methodology that facilitates business transformation (organizational change), cost management, and continuous process improvement initiatives. This program is intended to provide the commander with the capability to develop or strengthen the systems, processes, and tools that support the seven categories found within the Baldrige Performance Excellence criteria.
Interactive Customer Evaluation. The ICE system is a web-based application for receiving and reporting customer feedback. ICE identifies customer satisfaction levels for services provided by IMCOM and allows customers to submit suggestions for improvement, provide general comments and identify issues with service performance. The system assists leaders, supervisors and employees in identifying and addressing customer concerns and allows service providers to work with customers to provide the best service possible. ICE is instrumental to IMCOM's goal to provide excellent customer service, supports continuous process improvement, provides voice of the customer data, and supports leader decision-making.