The mission is to provide facilities, utilities and engineering services necessary to support and sustain military personnel and their families; to support ceremonial events in harmony with the environment and our natural resources; to provide facilities within our allocated resources that will allow the ability to execute and carry out organizational missions; and continuously strive to improve our workforce, daily processes and craftsmanship to enhance our ability to provide
exceptional services to our customers.
DPW Work Management Branch Customer Service Office Hours for “walk-in” assistance with Work Orders (DA4283’s) are from 7:30 to 4 p.m. weekdays.
- Service Orders will be taken by phone from 7 a.m. to 4:30 p.m. weekdays.
- For holidays and after duty “emergencies only,” the phone number automatically transfers to the “On Call DPW Supervisor.”
Customer Service Self Help Program
The self-help program offers supplies and tools to repair minor facility maintenance items for Soldiers and Marines living and working on JBM-HH. In addition to the tools and equipment needed to get the job done, employees supporting the program will also offer advice on how to get the work done properly.
Numerous items for small maintenance projects may be acquired from the Self Help such as ceiling tiles, light bulbs, filters, paint, spackling compound, weather stripping, faucet washers, etc. Self-Help is currently available through the Work Management Branch Customer Service in Building 313, Stewart Road, second floor. DPW Work Management Branch will take self-help requests from 8 a.m. to 3 p.m. weekdays. The office is closed for lunch from noon to 12:30 p.m. and closed on the weekends. Supplies will be ordered and charged to the appropriate activity.