CELL PHONE PLANS
Cell phone plans are very affordable In Italy compared to U.S. cell phone plans. For example, a monthly smartphone plan including 50 GB of data, unlimited minutes, and unlimited texts could cost only 7.99€ ($7) - sometimes even less!
CELLULAR SERVICE AND MOBILE DEVICE READINESS FOR ITALY
Navigating international cellular service is a key component of your arrival logistics at Camp Darby. Review the network compatibility guidelines and consumer rights information below to ensure your mobile devices are fully operational upon arrival.
1. Hardware and Network Compatibility
European cellular networks operate exclusively on GSM technology.
Compatibility: Most modern smartphones from major U.S. carriers (including T-Mobile, AT&T, and Verizon) are built with universal network chips that are fully compatible with Italian networks.
The SIM Card Solution: If your phone is network-compatible, you can generally maintain your current hardware and simply swap out your domestic SIM card for a local Italian SIM card upon arrival.
2. The Device Unlock Prerequisite
An American smartphone will not accept an Italian SIM card if it is locked to a specific domestic carrier.
Action Required: Contact your current U.S. service provider well ahead of your departure date to request an official "International Device Unlock."
Financial Clearance: Carriers typically require that the handset be completely paid off and your account balance be in good standing before they will authorize a device unlock.
3. Account Management and Military Protections
Under the Servicemembers Civil Relief Act (SCRA), wireless service providers are legally required to accommodate personnel moving overseas on official military orders.
Account Suspension (Holding Your Number): Major U.S. carriers allow you to place your account on a tax-free, fee-free Military Suspension for the duration of your OCONUS tour (typically capping between 36 and 48 months, depending on the carrier). This holds your American phone number until you return to the United States.
Contract Termination: If you choose to terminate your U.S. contract entirely due to your OCONUS PCS orders, the SCRA prohibits carriers from charging you early termination fees.
Legal Assistance: If you encounter resistance or administrative issues with your cellular provider when attempting to unlock your device or suspend your contract, contact the Camp Darby Legal Services Office for professional advocacy and assistance.
MAJOR ITALIAN CELL PHONE PROVIDERS:
- Tim, Wind, Tre, Iliad, Vodafone
CELL PHONE PLANS
- Pay-as-you-go (“Ricaricabile”) plans are best
- Plans are renewed every 4 weeks (not monthly)
- Most people don’t use voicemail due to extra costs
- Set up an online account to view/change your plan
- Carriers offer U.S. calling plans
- No roaming fees in Euro zone as of 6/15/17
- Pay more into your account & avoid SIM card fees
- When you buy a plan, deactivate voicemail and SMS missed call notifications to avoid charges.
KEEP IN TOUCH WITH FAMILY BACK HOME
Maintaining consistent communication with family and friends in the United States is essential during an OCONUS assignment. Fortunately, numerous low-cost and free digital platforms allow you to stay connected from Italy using an internet connection (Wi-Fi or cellular data).
Internet-Based Messaging and Video Applications
The following platforms support text, voice, and video communication between users who have the same application installed:
- Apple iMessage and FaceTime
- Microsoft Teams (Free)
- Facebook Messenger
Voice over IP (VoIP) Services
The following services allow users to establish a virtual 10-digit U.S. phone number to place or receive traditional telephone calls:
- magicJack
- Vonage
NOTE: For international applications and dialing to function properly from an overseas network, ensure you add the "+" symbol before the appropriate country code (e.g., +1 for the United States, +39 for Italy).
