Housing Division
Supporting Military Families with Quality Housing Solutions
Our Mission
The military considers the welfare of Soldiers and their families to be one of its most important endeavors. In addition to the healthcare, retirement, education and extra-curricular opportunities the Army provides, it goes to great lengths to assure each Soldier and family has adequate housing.
Housing Branches
Comprehensive housing services and support for military personnel and families
Furnishings Management Office
Manages and coordinates furniture and furnishing services for military housing, ensuring comfortable living environments for service members and their families.
Housing Services Office
Provides comprehensive housing services including assignments, maintenance coordination, and resident support for on-post and off-post housing.
Residential Communities Initiative
Oversees privatized family housing communities, working with private partners to deliver quality housing and community services.
Unaccompanied Personnel Housing
Manages barracks and single Soldier housing, ensuring quality living conditions and support services for unaccompanied military personnel.
TLA for Loss of Utilities
Approval & Reimbursement Guide
Required: You must receive an individual TLA Approval Memo from the Army Housing Services Office before submitting for reimbursement.
How to Get Reimbursed
- STEP 1
Get Approved
The Army Housing Services Office issues your individual TLA Approval Memo for authorized members and command-sponsored dependents.
- STEP 2
Submit Your Claim
Bring your TLA Memo and all supporting documents directly to Building 750, Room 103.
Who Is Eligible?
Authorized Service members and their command-sponsored dependents who reside in an affected community under the Garrison Commander’s signed memo distributed by Island Palms Communities (IPC).
Required Documents
Email the following documents to the Housing Office (as applicable):
- PCS Orders & Amendments: Must verify command sponsorship.
- Birth Certificate: For any dependent born on island not listed on PCS orders.
- Command Sponsorship Memo: For dependents sponsored after arrival to USAG Hawaii.
- Power of Attorney (POA): Required if someone other than the Service member submits paperwork.
Lodging & Pay Requirements
- Authorized Rates: Lodging must remain within the authorized TLA rate. Service members are responsible for any costs above that rate.
- OCOLA Verification: Finance verifies Overseas Cost of Living Allowance (OCOLA) in your pay account prior to reimbursement.
- Dependent Coverage: TLA will not pay for dependents without active OCOLA on file. Contact your Unit S1 immediately for OCOLA corrections.
Need Assistance?
Contact the Army Housing Services Office directly:
Reminder: Claims cannot be processed without an individual TLA Approval Memo displaying the Service member’s name and family details.