The installation out-processing clearance process begins upon receipt of orders for permanent change of station, or PCS, or retirement/separation from the U.S. Army.

To receive installation/unit clearing papers (DA Form 137-1/137-2), please view the presentations linked below and follow the instructions.

Request Clearing Papers

Clearing papers are issued:

  • 14 days prior to AVAL/Report Date
  • 40 days from DEROS for International Travel

In order to receive clearing papers, we will need a copy of the following documents:

  1. Orders
  2. ETP if needed for the installation you are going to (see COVID microsite and FAQs - Official Travel section for more information)
  3. Approved DA Form 31 filled-out in accordance with AR 600-8-10 Chapter 4-7 Leave in Conjunction with Permanent Change of Station sub-section B. The DA31 must cover from date of departure from losing unit to reporting date on orders, even if early report is authorized. The TO date on the DA31 must be the same day as the reporting date in the PCS orders. Permission to report early does not change the reporting date.

*If you are ETSing then we will only need a copy of your orders.

Once complete, send an encrypted email from your work account to USARMY.SCHOFIELD.ID-PACIFIC.MBX.OUT-PROCESSING-HI@MAIL.MIL with the subject line of "Clearing Papers."

Booking Official Travel

CWT Sato Travel is experiencing higher than normal wait times.

We thank you in advance for your patience as we navigate high volumes of PCS/ETS/Retirement/Emergency Leave/DTS-TDY travel.


  • Delayed 2021 PCS & current 2022 PCS travel packets will be accepted at the Army Hawaii office sites – Schofield & Fort Shafter. Air Force, Navy and Marines should contact their local TMO/DMO.
  • Dedicated Production teams will action the Army travel slips and return your travel itinerary and information via electronic email delivery within 24 to 72 business hours by order of received date. Last minute travel (within 24 business hours) will be prioritized.
  • With the high volume of transportation travel packets, we are not able to provide in-person itinerary information when packets are delivered.
  • Helpful information for pet travel & leave travel that is provided on the travel slip will be taken under consideration.

The travel industry is in an unprecedented recovery season which is experiencing limited flight options, flight schedules and availability. Consequently, more time is required for the CTO to action the travel orders in compliance with DOD JTR directives.


Pet transportation has been greatly affected by pet transportation embargos and limited availability. To execute your travel to the new PDS on the required contract carrier, you may need to arrange pet transport by private pet shipping vendors Personal research and added expenses may be required.


Leave in conjunction with Official Travel – LICWO. Understandably, everyone wants to take advantage of leave enroute to the ultimate PDS (Permanent Duty Station). Many have decided to arrange alternated car shipments and even reunions with family and friends. Again, with limited flight schedules and availability this proves difficult. The CTO Army & Air Force offices are taking advance LICWO appointments for LICWO assistance once you are in receipt of the itinerary advisory.

The DOD requires that the CTO execute the travel orders to the PDS. The request for ‘early ticketing’ can be arranged should you choose to self-procure alternative LICWO with the airline direct upon receipt of the Electronic Ticket Advisory.

Child, Youth & School Services

Child enrolled in Child & Youth Services (child development, school age or youth centers)Yes
Child attending public school (K-12)Yes
Child attending private school (K-12)No
Child is home schooledNo, but parents must call school where Form #4140 was completed to inform them that the student is moving and should be removed from their home school roster


In order to attend the brief, Soldiers must have at a minimum their separation orders in hand.

Contact Us

  • Soldier Support Center
    Bldg. 750, Room 103
    673 Ayres Ave.
    Schofield Barracks
  • (808) 655-0094


Once orders are received, ALL customers should use the Defense Personal Property System at to begin to schedule their move. Then, you should immediately contact the local Personal Property Preparing Office by emailing a full set of orders and any amendments to No appointment is needed for questions, travel slips or travel slip changes.

For those who cannot access on a work or home computer, you may want to see if the Library, Education Center, or Soldier For Life program can provide assistance with computer access.

The Schofield Barracks Transportation - Personal Property Processing Office is open Monday, Tuesday, Thursday and Friday from 7:30 a.m.-3 p.m.. Every other Friday, they close at 2 p.m. They are closed on all federal holidays. Their phone number is (808) 655-1868.


Below are Tricare-related briefings for service members who are PCSing or separating from the Army. Additional briefings are available online at