CASUALTY ASSISTANCE SERVICES
The Casualty Assistance Center (CAC) provides assistance to the primary and secondary next of kin of deceased Active-Duty Army and Retired Army Soldiers during the period immediately following a casualty and assists in eliminating delays in settling claims and payment of Survivor benefits. Our team manages the rendering of honors for Military Funeral Honors at the funeral or interment services of Active-Duty, Retired and Veteran Soldiers of the U.S. Army. Our office also ensures the proper processing of Line of Duty Investigations (LOD) protecting the interests of both the individual Soldier and the U.S. Government when services are interrupted by injury, illness or death.
The CAC provides assistance to the Families of Active-Duty Soldiers, individual casualty reporting and recording to include notification to the primary and secondary next of kin in a timely manner. If the deceased is a Retired Army Soldier, our office will report the information to the Defense Finance and Accounting Service (DFAS) to cease retirement pay and initiation of the Survivor benefits process.
When reporting the death of an Army Active-Duty Soldier, Army Active-Duty Soldier’s eligible Family Member, Army Retired Soldier, or any Veteran who previously served honorably in the Army, please provide the following information:
• Full name of Soldier
• Social security number
• Rank
• Unit (Active-Duty only)
• Circumstances surrounding the death
• Next of Kin (NOK) information
Military Funeral Honors Requests
For Army Active-Duty Soldiers, Retired Army Soldiers and Army Veterans, contact our team at (573) 596-0134 or (800) 350-7746.
For Retired Army Soldiers and Army Veterans, the requester must provide proof of Military service (DD Form 214) or an Honorable Discharge Certificate. A minimum of 48 hours’ notice is required for the coordination of Military Honors.
Casualty Assisting and Notification Training
For Casualty Assistance Officer and Notification Officer (CAO/CNO) training please contact the CAC Trainer at (573) 596-0134 or (800) 350-7746, to confirm training location and date(s). Soldiers in the ranks of Sergeant First Class and above, and Captain (CPT) and above are required to attend the CAO/CNO face-to-face training.
SERVICE HOURS
• Monday, 0700 - 1630
• Tuesday, 0700 - 1630
• Wednesday, 0700 - 1630
• Thursday 0700 - Noon; CLOSED Noon - 1630
• Friday, 0700 - 1630
• Federal Holidays and Weekends, CLOSED
On-Call Hours, Monday - Friday, 1630-0700; Saturday - Sunday, 0700 - 0700
(573) 596-0134 or (800) 350-7746