Identification and Common
Access Card (CAC) Office Information
Hours of Operation
Monday, Wednesday, Thursday, Friday 08:00am to 3:30pm
Tuesday 08:00am to 11:30am
Closed Saturday and Sunday
- We highly recommend scheduling an appointment at least a 30-days in advance.
- Customers without an appointment are not guaranteed to be serviced. Efforts will be made to assist between normal appointments and as time permits.
- Each person requiring an identification/common access card must have an appointment; more than one family member means one appointment for each family member.
Appointment Scheduler Website: https://rapids-appointments.dmdc.osd.mil
For RIA Personnel:
- More Information on Getting a New CAC: https://it.ria.army.mil/download.aspx?ctid=10
Cancel/Reschedule and Appointment
Customers will need to know their confirmation number to cancel or reschedule an appointment. Please keep a copy of your appointment confirmation page. If you are more than five minutes late for your appointment, you will need to reschedule.
All customers age 18 and older must present two (2) forms of ID in order to be issued an ID card. Both of these must be State or Federal Government issued IDs (1 with photo). This applies to all customers! NOTE: The “Rock Island Arsenal Badge” is no longer an acceptable form of ID
Lost ID / CAC
To obtain a new ID / CAC, you must bring with you 2 forms of ID. One ID has to be a photo ID and the other has to be State or Federal Government issued.
Civilian Retiree “Chipless” CAC
To obtain a Civilian Retiree Chipless CAC, the Retiree must present an SF50 along with 2 forms of State or Federal IDs (1 with photo).
Soldier, New Recruitment/Renewals
You must be clean shaven, no jewelry and wear at least the top portion of your uniform. Long hair must be pulled back and up off the collar. Two forms of State or Federal IDs (1 with photo) are required.
Newly Hired DoD Civilians Employees
All DoD Civilian Employees are requested to wait a minimum of 3-days from start date to allow the Human Resources Office time to create records. Two forms of State or Federal IDs (1 with photo) are required along with an Army Knowledge Online (AKO) account.
Rock Island Arsenal Employees and Contractors
To obtain a CAC, you are required to have an AKO account prior to scheduling an appointment. Please contact your supervisor or COR/TA for assistance if you do not have an AKO account.
Dependent ID Cards
For Dependent ID cards, the sponsor must be present to sign the DD Form 1172 or if the sponsor is not available, the dependent must have a DD Form 1172 signed (within 90 days of the appointment) by their sponsor and the Verifying Official/Site Security Manager or with a valid Power of Attorney
Adding a Spouse to Defense Enrollment Eligibility Reporting System (DEERS)
Sponsor must bring the following documents: marriage & birth certificates, social security card and photo ID. If previously married and divorced, that divorce decree is required. All documents must be originals or certified copies. English translations must accompany foreign language documents.
Adding Children to Defense Enrollment Eligibility Reporting System (DEERS)
Sponsor must bring the following documents: birth certificate & social security card. If a stepchild is being added, the parents’ marriage certificate is required. Documents must be originals or certified copies. English translations must accompany all foreign language documents.
Full-Time Students Age 21 and Over
All College students must bring a letter from their school Registrar's office stating that they are enrolled as a full time student in an accredited college and must include the anticipated graduation date.
Contractor New Hire/Renewal
To obtain a CAC, the individual must be entered into the Contractor Verification System (CVS) and the Security Office vetting process must be complete. Before scheduling an appointment, please contact 309-782-1369 to confirm completion.
Adding Family Members