The Directorate of Human Resources (DHR) ensures the quality execution of a comprehensive human resources program that provides administrative support, services and systems to sustain the readiness and well-being of assigned and attached personnel at the Presidio of Monterey and tenant activities located throughout central and southern California.

Directorate of Human Resources

DHR consists of activities which sustain the human dimension needs of the Presidio of Monterey military community (Service Members, retirees, veterans, and their Families.) These activities include Joint Service In-Processing, Soldier Readiness Processing (SRP), memorialization, separations, Soldier for Life - Transition Assistance Program, retirement services; and the full spectrum of civilian and military personnel office services: ID Cards and DEERS; Educational Services for military personnel and eligible civilians and Family members; the Army Substance Abuse Program; the Administrative Services/Records Management/Installation Mailroom function; as well as Employee Assistance Program counseling and the Garrison Civilian Workforce Development Program.



Reminder all personnel entering buildings are required to have a facemask or facial covering in their possession.  If you do not, you will be denied entry until obtaining one.  This is to ensure we are meeting the Secretary of Defense directive for preserving health of the force.

  • DHR Director's Office  (831) 242-4074/7099; Mr.  Kent Burns, Director

    • Hours of Operation: 0800-1700

  • Administrative Services Division, (831) 242-6215; Ms. Emily Cadle

    • Hours of Operation: 0800-1600 (Appointments)

  • Army Education Center, (831) 242-5325; Mr. James E. Hu Gammon

    • Hours of Operation: Monday - Thursday, 0800 - 1700 and Friday, 0900 - 1700 (Walk-In, Telephonic, or Appointments). Closed daily from 1300-1400.

  • Army Substance Abuse Program, (831) 242-6960; Ms. Kyrashia Levy

    • Hours of Operation: 0730-1700

  • Military Personnel Division, (831) 242-5421; Mr. Martin King

    • Hours of Operation: 0800-1700

  • Work Force Development, (831) 242-5474, Ms. Stephanie Schafer
    • Hours of Operation:  0800-1700


ID Card Office: Please visit  https://idco.dmdc.osd.mil/idco  to schedule an appointment. Walk-ins are welcome.

Walk-ins: please sign in at the ID card Desk. We will not exceed the 10 person limit within the lobby.  All others will be requested to wait outside and will be contacted when servicing time is available.

Transition Actions (SFL-TAP- Workshop Canceled, SFL-TAP Virtual Center for SFL-TAP 1-800-325-4715 Records)

  • Levy Briefings (Canceled)                                  Joint Services In-Processing Briefing (Resume 21 Jan 2021)
  • Process Orders Log (Telephonic)                     Requests for Family Travel (Appointments/Telephonic)  
  • Agent Letters (Appointments/Telephonic)  Reassignment Orders (Telephonic)
  • Records Reviews (Telephonic)                          Retirement Services (Appointments/Telephonic)
  • Updating DD Form 93's (Telephonic)              Review Assignments in EDAS (Telephonic)
  • In/Out Processing (Telephonic)                        Sponsorship Status (Telephonic)


Please direct any questions to the Human Resources Director, Mr. Kent Burns




Mask mandates for all facilities on POM. Contact (831)242-5209/5421/5232 for further information.


We continue to stand ready to support our Service Members, Civilian Professionals, and Families. 

Thank you!


The ID card office is by appointment only.  You may schedule an appointment at ID Card Office Online.  

Common Access Cards (CAC) can be renewed up to 90 days prior to expiration.

Required documents must be original or certified copies.


Uniformed Services ID Cards (NextGen USID)

( Family Members, Retirees, Reservists, etc..)

1.  THE NEXTGEN USID WILL NOT BE ISSUED SOLELY FOR THE REASON OF GETTING THE NEW CARD. NextGEN USID will only be issued upon expiration of the current card. TESLIN cards with an INDEF expiration date are asked to wait until Summer 2021 to request the new NextGen USID.

2. Teslin ID cards with an expiration date of 1 January 2020 through 30 June 2021 will be extended to 30 September 2021.

3. Remote family member enrollment / eligibility updates are authorized.

4. Remote USID card initial issuance for first-time card issuance or replacement of a lost/stolen ID is authorized.



     Policy Guidance for ID Card Operations for COVID-19

     CAC Retention for Transferring Civilians

     List of Required Documents + Acceptable Primary and Secondary Identifications

     How To Recover Old CAC Certificates (if unable to open old encrypted emails after CAC renewal)

     Troubleshooting CAC Issues

     COVID-19 Update on ID Cards and Benefits_v4

     COVID-19 ID Card FAQs

     What a federal employee should do when injured at work: form CA-10


- ID Card Appointments:  Individuals who have I.D. Card appointments, please print the confirmation letter, this avoids any disruption for installation access.


- Agent Letters:  Appointments *60% increase within the first week of the DLI/USAG HPCON status and telework implementation.  Agent Letters ensure the health and safety of elderly patrons as to prevent exposure to any potential risk, as they are among the highest population for potential contraction.

In coordination with 229th MI Bn S-1; Effective 6 Apr 20.


Office of the Director




Director 242-7099 242-6608
Chief, Workforce Development 242-5474 242-6608
Management Support Assistant 242-4074 242-6608
Casualty/Mortuary Affairs 242-4986 242-6694





Primary focus is providing quality human resources support to Army personnel and U.S. Army Garrison civilians at Presidio of Monterey and Ord Military Community. Coordination with Human Resources Command, Installation Management Agency West Region, Training and Doctrine Command, Defense Language Institute Foreign Language Center, USAG Directorates and tenant units, to include sister services, is critical to ensuring execution of quality Human Resources Programs.

Service Culture Campaign

Poster for IMCOM's Service Culture Initiative.

Central to the Service Culture Campaign is defining who we are as an organization. This is essential to ensuring our civilian professionals possess a sense of belonging to IMCOM, as well as ensuring those we support (our customers) understand who we are, what we stand for, how we will support them, and the vital contribution we (IMCOM) make supporting Army readiness. Toward this end, we developed and will standardize across the enterprise our Vision, Mission, and IMCOM Principles. We must always keep in mind that IMCOM’s primary mission is to serve and support our Army’s Rugged Professional – those Soldiers who may have to go into Harm’s Way. We Are The Army’s Home.