Business Operations and Integration Division provides support to all internal Public Works customers in the areas of Information Technology, Administration, Budget, Training, Security, and Process Measurement and Improvement. Additionally, BOID provides support to external Public Works customers in the areas of Service Order and Work Order reception and estimation.

Our most common questions in this Division are about the following topics:

- Service Orders
- Work Orders
- Self-Help Store

Mission: To provide management of directorate resources, information technology, human resources, and organizational strategic planning along with financial planning, analysis, programming support, and industrial engineering services.

Vision: To provide quality services, within available resources, to our customers in a timely and efficient manner and to support and enhance a high quality of life for all.

Service Orders

Location: BLDG 777, 1st Floor, Pleasonton Road
Phone: 915-642-5477
Hours of Operation: 24/7
Call Center available 24 hours 7 days a week, including weekends and holidays.

The DPW Service Order Desk accepts service orders for all on post facilities except Army Family Housing and household appliances repairs. Service Orders normally are used for work not requiring greater than 32 hours of labor.

Online Service Orders are now available. Service orders that are submitted after hours of operations or on weekends and holidays will be reviewed on the next business day (Priority 3 Only)

Work Orders

Location: BLDG 777, 1st floor, Pleasonton Road
Phone: 915-568-6284
Hours of Operation:
Monday - Friday 7:30 a.m. - 4 p.m.
Closed Saturday, Sunday and Federal Holidays

The DPW work order section accepts work orders (DA 4283) which must be submitted in person. An online form DA 4283 is provided for your download and use. Work orders are submitted for new work, major repairs/modifications, and minor repairs above a service order level. A work request is work that is beyond the scope of a service order. It requires a combination of trades and usually require greater than 32 hours of work. Please use the link to "save" (not "open") the electronic form to your desktop or other desired drive.

The DA Form 4283 Facility Engineer Work Order is the only document that permits DPW to do work. Work orders have to be submitted by the Director or Commander or an authorized requestor, clearly written and have correct information, justification, POC, etc, and approved by the DPW. Work orders cannot be called in or submitted electronically and must be prepared by filling out the DA Form 4283 and turned in to DPW Work Order Desk in person. Work orders are not for furniture, fixtures, equipment, telephone or LAN lines.  The DPW Work Reception can tell you if the work you are requesting requires a DA Form 4283.

- Select and download the DA Form 4283 here.
- Fill out the user portion. Obtain the Document ID Number from your Installation Coordinator.
- Save the document on your PC. (Hint: Save as the DOC ID#)
- Hand carry DA Form 4283 to the work order desk at the following address:
  1733 Pleasonton Road (Bldg 777)
  (North End of Building facing Chaffee Road)
- Another option is to email the DA Form 4283 and required documents to:


Self Help Store

Telephone numbers:
Self-Help section
915-568-3313 (issue point)
915-568-5931 (admin office)
U-Do-It section

Hours of Operation:
Self-Help section
Monday - Saturday 8:30 a.m. - 5 p.m.
U-Do-It section
Monday – Friday 7:30 a.m. – 4 p.m.

Both sections closed Sundays and Federal Holidays

The Self-Help Center provides the following support:
- Soldiers doing minor repairs in government buildings and barracks through the R & U program
- Soldiers or civilians working in government buildings need to provide a completed DA 1687 Delegation of Authority Form signed by their unit Commander or activity Chief. Once in place, the individual(s) will receive a typed DD Form 577 card that needs to be presented to the Self-Help Store every time they draw supplies.

Catalogs and warehouse walk-through are available for viewing extensive inventory.  Over 600 line items available. Knowledgeable, experienced, customer-focused employees ready to service you.