Plans, Analysis & Integration Office

PAI provides strategic planning support to align resources with mission requirements, goals and objectives. This is accomplished by leveraging the IMCOM Service Culture Campaign (SCC), analyzing Installation Status Report (ISR) performance management data, capturing Community of Excellence accomplishments, facilitating a holistic approach to strategic planning, and optimizing community partnerships.

Strategic planning ensures integration of operations through identification issues, constraints, and impacts; conducting effects-based analyses; developing alternative courses of action; and developing key themes and messages in support of Garrison Commander and Senior Commander. PAI liaises with off-post partnership groups and organizations, participates in appropriate community working groups, shapes the Garrison strategy toward achievement of current requirements and future initiatives. Lines of effort include Quarterly Management Boards, annual Strategic Planning Workshop, and annual Installation Planning Board.

The ISR is an important management decision support tool used to assist leaders in making informed decisions by:

Providing Army-wide visibility and accessibility to facility, sustainable management and service assessment data.

Assessing condition and mission capability of installation assets and identifying the funding necessary to improve facilities.

Capturing the holistic view of installation capacities and capabilities (energy and water security, renewable energy, training and ranges, etc).

Evaluating the cost and quality of providing installation support services to Soldiers and their families.

Conducted annually at both Fort Stewart and Hunter Army Airfield, this interactive Garrison Commander forum recognize workforce accomplishments and inform on the Way Ahead. The address is based upon current strategy, a holistic approach that maintains organizational focus on continuous improvement. The Garrison workforce is encouraged to ask questions, highlight issues, or raise concerns for leader awareness.

Army partnerships are a vital tool for accomplishing goals, and encourage innovation through collaboration. Additionally, partnerships identify cost efficiencies, reduce installation service response times, and improve communications, which contribute to Army readiness, modernization and reform.

The SCC is a People-first approach that positively informs and influences interaction we have as IMCOM professionals every day. The SCC operationalizes the CSA's #1 Priority - People. The SCC is characterized by treating all people with dignity, respect, civility, serving with a sense of pride, and demonstrating service excellence in all we do.

The OPEX Training Program is ensures IMCOM professionals understand Service Culture foundations and hone their skills in delivering service excellence. The training focuses on established standards that ensure consistent service delivery across the Garrison. The course is also an essential part of on-boarding new team members.

The ICE system is a web-based tool that collects customer feedback on services provided by various organizations throughout USAG Fort Stewart / Hunter Army Airfield. ICE allows managers to monitor the satisfaction levels of services provided to improve customer service. ICE provides the following benefits:

Allows DoD customers to quickly and easily provide feedback to service provider managers.

Gives leadership timely data on service quality.

Allows managers to benchmark the performance of their service providers against like services.

If your organization is interested in becoming an ICE participant, please visit Become an ICE Participant page.

For additional information or to submit comments/suggestions about the ICE system, please use our contact form.