The PAIO mission is to focus on the Garrison delivering equitable servies; promoting continuous process improvment, Service Culture Initiative, customer feedback, strategic planning, and monitoring performance results provided through the Installation Status Report (ISR), Common Levels of Support(CLS)/Performance Assessment Review (PAR), and the Interactive Customer Evaluation (ICE)/Voice of the Customer feedback system.   PAIO is the integrator for Garrison strategic initiatives to steer the Garrison strategy in meeting current and future needs.


The Performance Assessment Review is conducted quarterly using CLS/SSP data.  It is an enabler for the Garrison Commander to have discussions with Garrison Directors on the overall performance and execution of services. 

The Service Culture Initiative promotes customer service through engaged and caring leadership, committment to service, self-reliance, and adherence to our core values.  

Army Community of Excellence promotes, encourages, and recognizes installations that build on organizational knowledge, support a change in culture, and demonstrate a commitment to excellence in support of the Army and IMCOM's priorities.    UPDATE:  FS/HAAF is the Gold Winner and the Commander-in-Chief's Winner for the AY19 ACOE Competition.  


ICE and Voice of the Customer.  ICE is a web-bsed customer feedback system for customers to provide feedback on the programs and services provided by the Garrison.  Customers may submit feedback via the website, paper comment card, Fort Stewart Hunter Army Arifield Mobile APP, and through any Ice Comment QR Code.  Customer feedback is consoldiated monthly for satisfaction and disatisfaction trends.   

Virtual Brown Bag with the HAAF Garrison Commander 25 SEP 2020 11:30-12:30
Garrison employees would like a chance to have a Meet and Greet with the new HAAF Garrison Commander?  Register today in order to receive the access information to the event taking place Sep 25th from 1130 – 1230 via MS TEAMS.  What is MS TEAMS?  DOD’s commercial virtual remote environment.  MS TEAMS is an online video communications platform that can be accessed from your government computer/mobile device, personal tablet/ipad/home computer.  Register for an MS TEAMS account at https://teams.microsoft.com  Don’t miss the opportunity to interact with the HAAF Garrison Commander.  Open to all Garrison non-supervisory employees. In order to better serve the audience, please enter your questions/comments no later than Sep 23th at the following link:  ClickHere             Registration ends Sep 23rd 1700.Click here to register:  ClickHere
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~ Note: Place your smart phone's camera over the QR code and it will take you directly to the sign up.

Economic Impact Analysis and Partner Summary FY 2019