Per Department of Defense guidance, face masks must be worn by anyone on a DOD installation.
Individuals must wear masks continuously while on military installations except:
(1) when an individual is alone in an office with floor-to-ceiling walls with a closed door;
(2) for brief periods of time when eating and drinking while maintaining distancing in accordance with CDC guidelines and instructions from commanders and supervisors;
(3) when the mask is required to be lowered briefly for identification or security purposes; and
(4) when necessary to reasonably accommodate an individual with a disability.
Individuals living in DOD housing are also not required to wear masks within their own homes.
All Commissary patrons MUST wear face coverings when entering, working or shopping in any DeCA Commissary or facility. This is consistent with the DoD guidance directing all individuals on DoD property, installations, and facilities to wear cloth face coverings when they cannot maintain six feet of social distance in public areas or work centers to the greatest extent practical.
Children under 10 with their parents do not have to have an ID card. However, please limit how many family members that are brought in as there is a limit of 20 patrons in the store at any time. This is designed to help with social distancing and crowd control.
Please use the hand-washing station located outside the commissary. The store has increased cleaning and sanitizing of equipment and surfaces a minimum six times a day and when possible after each patron. A No-Touching-ID Policy has been implemented; patrons will be asked to scan their ID or allow us to use a hand scanner after verifying the ID, to limit close contact concerns. Please do not bring in any reusable bags, to limit potential contamination. Plexiglass shields have been installed at full service registers for additional protection.
There are purchase quantity limitations on high-demand items, which may include bathroom tissue, facial tissue, antibacterial sprays, wipes, and hand sanitizers to ensure more families have access to essential items. The Commissary may also limit the purchase on fresh pork, beef or chicken. Also, specials orders may be limited, depending on availability.
- Exchange, Express and Food Court
All Exchange employees and patrons MUST wear face coverings when entering, working or shopping in any Exchange facility. This is consistent with the DoD guidance directing all individuals on DoD property, installations, and facilities to wear cloth face coverings when they cannot maintain six feet of social distance in public areas or work centers to the greatest extent practical. Please use the hand-washing station located outside the Exchange.
The Fort McCoy Exchange, Express and Food Court remain open, but with reduced hours. Cleaning standards have been increased and plastic screens have been installed at each register as preventative measures. Food services are carry-out or dine in at 25% capacity. Customers are encouraged to pay with credit/debit or MilStar to reduce the use of cash. The following hours are in effect:
• Exchange Branch Store, Express and Military Clothing: Monday – Saturday: 0600-1900; Sunday: 0900-1600
• Exchange Food Court: Monday – Friday: 1000-1800; Saturday: 1100-1400
• Barber Shop: Monday-Friday (0900-1700), Saturday-Sunday (Closed)
• Laundry/Dry Cleaner: Monday – Friday (0900-1700), Saturday-Sunday (Closed)
• US Patriot Outfitters: Weekdays 0900-1700.
• Exchange food truck: Seasonal
• The Exchange offers free delivery for Anthony's Pizza and Robin Hood 1100-1500 Monday-Friday. Delivery area is limited to South Post and the Fort McCoy cantonment area. Minimum order is $10. Call 608-269-5615, ext. 303.
Is fully open for walk-in visits or appointment. ACS is hosting both virtual and in person events (with PPE and social distancing requirements) visit the ACS Facebook page at Facebook.com/FORTMCCOYACS or call 608-388-3505 for a listing of events or more information.
- Child and Youth Services (CYS)
Fort McCoy is offering some Child Youth Services (CYS) programs. This includes all childcare at the Child Development Center (CDC), the School Age / Youth Center (YC), along with SKIES and Parent Central Services operations. Call CYS for specifics at 608-388-8956.
Rumpel Fitness Center is open under COVID-19-precaution operating conditions. Special attention is paid to face coverings, social distancing and capacity reduction.
Current hours: Monday - Friday 0500-1800, Saturday 0630-1400; and closed on Sunday. 24/7 access has resumed, except from 0430-0500 and 1800-1830 for deep cleaning. Please re-register your CAC by stopping by the fitness center today. Pool hours: Monday - Friday 0700-1300 by appointment only. Reserve a one-hour time slot by calling 608-388-2290.
For more information, call 608-388-2290 or visit https://mccoy.armymwr.com/programs/rumpel-fitness-center.
Pool Hours: Monday-Friday 0600-1300, Monday-Wednesday-Friday 1530-1730, and Saturday-Sunday CLOSED. Reserve a one-hour time slot by calling 608-388-2290.
McCoy's Community Center is open in a mask-wearing, social-distancing setting. Hours are 1100-2000 Mondays & Tuesdays, 1100-2100 Wednesdays-Saturdays and 1100-1600 Sundays. Bar hours are 1600-2100 Wednesdays-Saturdays. Family meals are available for carry out. Meals feed a family of four; cost is $25. Order by 1300 for pick up 1600-1700. To order call 608-388-2065 or 608-388-7673.
McCoy’s Community Center bowling is open. No appointment needed. Lanes are socially distanced.
Whitetail Ridge Ski Area is . Pine View Campground is accepting reservations for cabins; the campground and equipment checkout are closed for the season. The Sportsman's Range is closed for the season.
- Army Substance Abuse Program / Employee Assistance Program Services
No walk-ins: The Army Substance Abuse Program (ASAP) / Employee Assistance Program (EAP) Manager is not accepting walk-ins at this time. Call 608-388-2441 in advance to schedule an appointment.
The Building 50 computer lab remains open, but with limited usage. Please call 608-388-2474 or 608-351-9244 before arriving at the computer lab.
All Official Department of the Army Photos are suspended until further notice. The Department of the Army has suspended the requirement to take DA or Command Photos at this time. Continue to check back for any updates.
Dining Facility in building 1672 is currently open. Military members and Department of Defense civilians on official orders for temporary duty training may use dining facilities. Diners must wear face masks when waiting in lines and wash hands when entering the facility.
The Education Center has limited staffing. Hours are 0800-1400 Monday through Friday. APT Testing is available on Tuesdays. Counseling and TABE testing are available on Wednesdays. Please email firstname.lastname@example.org to schedule a test. To speak with an advisor or counselor, please email email@example.com.
Freedom of Information Act (FOIA) Office As a result of increases in the Health Protection Condition (HPCON) level, the FOIA office is limited to mission-essential personnel only and maximizing the use of telework for other personnel. The FOIA office is unable to handle requests sent via traditional methods and can only respond to electronic inquiries until further notice.
Face covering is required by visitors in the building.
Due to the COVID pandemic, the ID Cards/DEERS Office is not accepting walk-ins. Contact (608) 388-4563 for an appointment. Hours of Operations: 8:00 a.m. to 4 p.m., Monday - Friday (excluding federal holidays). For fingerprinting, call 608-388-4746 to schedule an appointment on Thursdays only. Army personnel whose Common Access Cards are expiring between now and Sept. 30 may update their cards online at https://pki.dmdc.osd.mil/self_service/. Card holders may update the certificates on their CACs, Uniformed Services ID Card, and Volunteer Logical Access Credentials within no more than 30 days of the expiration date.
In an attempt to avoid mass gathering in our waiting area, and to maintain proper spacing of clients, the Installation Legal Office will accept walk-ins provided there is no conflict with another client. To ensure no conflict, please call ahead at 608-388-2165, or schedule an appointment.
- Military Personnel Division
Face covering is required by visitors in the building. No walk-ins: The Military Personnel Division in Building 2187 is not accepting walk-ins. Hours of operation are from 0730-1600 Monday-Friday. Contact the following numbers to schedule an appointment: Soldier In & Out-processing, 608-388-4822; Personnel Automations, 608-388-4842; Reassignments, 608-388-4746; Records Update, 608-388-5677; Centralized Promotions/Records Update, 608-388-5677.
- Multimedia/Visual Information Branch
No walk-ins: The Multimedia/Visual Information (M/VI) Branch is not accepting walk-ins at this time. Please call 608-388-4520 to schedule an appointment.
The Official Mail and Distribution Center is only open for official mail pick-up. Mail pick-up times are from 0730-1500 Monday through Friday. Official mail will NOT be delivered to individual offices.
- Occupational Health Clinic
No walk-ins: The Occupational Health Clinic is not accepting walk-ins at this time. Please call 608-388-3025 in advance to schedule an appointment. If you think you have been exposed to COVID-19 and develop a fever and symptoms, such as cough or difficulty breathing, call your healthcare provider for medical advice.
Individuals needing to purchase permits can do so online through iSportsman (https://ftmccoy.isportsman.net/). The Permit Sales Office (Building 2168) will have limited access and is available upon scheduled appointment. Please call 608-388-3337 for additional assistance or schedule an appointment.
- Personal Property Processing Office (PPPO)
The Personal Property Processing Office (PPPO) in Building 200 is supporting all customers, in person and virtually. Customers can contact the PPPO at 608-388-3060, Fax: (608) 388-5634, email: firstname.lastname@example.org.
Chapel services have resumed on post for both Protestant and Roman Catholic congregations with COVID-19 restrictions. Please follow www.facebook.com/FtMcCoyRSO to view Religious Services messages. The Garrison Chaplain can be reached at 608-630-6075.
Face covering is required by visitors in the building. No walk-ins: The Retirement Services Office is not accepting walk-ins at this time. Please call 608-388-3716 in advance to schedule an appointment.
The RIA Federal Credit Union lobby at the Fort McCoy branch is with restrictions. The lobby is open Monday, Wednesday and Friday from 9 a.m. to 1 p.m. The lobby is open Tuesday and Thursday from 9 a.m. to 1 p.m. and 2 to 4 p.m. Patrons are encouraged to wear masks. Social distancing guidelines apply within the lobby with a maximum of four people allowed inside at a time (due to limited space).
Reminder that ATM service at the PX, IHG, and Building 1501 are still available.
- South Post Housing Self-Help Warehouse
The self-help warehouse operating hours are Wednesdays noon - 3:30 p.m. and Fridays 7:30 a.m. - noon.
- Transportation Management Company (TMC) / Commercial Travel Office (CTO)
No walk-ins: The TMC/CTO in Building 2180 is supporting all customers virtually. Walk-in customers will not be accepted until further notice. Customers can contact the TMC at CWT/SatoTravel Office: 800-927-6343, Fax: 866-287-7680, or www.cwtsatotravel.com.
- Transition Service Center
No walk-ins: The Transition Service Center is not accepting walk-ins. Please contact 608-388-7956 to schedule an appointment. Hours of operation are from 7:30 a.m. to 4 p.m., Monday-Friday.
- U.S. Army Reserve Equal Employment Opportunity (EEO)
Face covering is required by visitors in the building. No walk-ins: The USAR EEO office is not accepting walk-ins at this time. Individuals requiring assistance may leave a voicemail at 608-388-3106/3107, which will be checked periodically throughout the business day Monday – Friday. Individuals may also contact the EEO office via email at: email@example.com which will continue to be monitored every business day from 7 a.m. – 4:30 p.m.
- United Service Organizations (USO)
The Fort McCoy USO is fully operational currently. Inside facilities are open for up to 14 people. You must always wear a mask and obey 6-feet distancing. The USO weekday hours 10 a.m. - 6 p.m. are subject to change.
USO guests are required to wear a mask, maintain 6-feet social distancing, and sign in via a downloadable phone application available in Android and IPhone stores now. USO phone Apps (BLUE LOGO BACKGROUND) work at all USO centers globally, and contain important information on hours, services and daily programs. For more information on the application go to www.uso.org/campaign/mobileapp.For information and special programming see www.facebook.com/USOofWisconsin or www.usowisconsin.eventbrite.com.
- Visitor Control Center (VCC)
Face covering is required by visitors in the building. The Visitor Control Center at Building 35 is open Monday-Friday from 6 a.m – 2 p.m. After hours, all installation passes will be issued at the Main Gate Access Control Point. For any access/pass questions, call Physical Security at 608-388-2266. Building 35 is open on Monday, Wednesday and Friday for issuing, renewing or updating CAC cards by appointment. It is also open Thursdays for fingerprinting by appointment.