>> The current Health Protection Condition, or HPCON, is Charlie.
>> There are 435 presumptive positive or confirmed cases within the state of Hawaii1.

Community Updates

Banner image for COVID-19 Community Updates

Each night around 6 p.m. the U.S. Army Hawaii community can expect video updates from senior leaders.

You can watch almost all of the community updates, town halls and information exchanges at https://www.facebook.com/watch/usaghawaii/2677300878985888/. Videos marked with an asterisk below were aired on a different Facebook account so they are not in the playlist.

If you do not have a Facebook account, you can watch each video at the following links:

FAQs

Our frequently asked questions are updated often. Use the table of contents below to jump to a certain topic. To quickly search for a question, click Ctrl+F on your keyboard to find specific words.

 

COVID-19 FACTS & GUIDANCE

How is COVID-19 spread?

The virus is most commonly spread from an infected person to others through:

  • contact, such as touching or shaking hands
  • touching an object or surface with the virus on it, then touching your mouth, nose or eyes before washing your hands
  • less frequently, through the air by coughing or sneezing in close proximity to another person.

The CDC has published strategies for mitigation for communities with local COVID-19 transmission.

What are the symptoms of COVID-19?

The virus usually causes a mild-to-moderate upper respiratory tract illness and only lasts for a few days.

May include:

  • fever
  • cough
  • shortness of breath
  • sore throat (especially with no runny nose)

Seek medical advice if you develop symptoms AND have been in close contact with a person known to have COVID-19 or if you live in or have recently been in an area with ongoing spread of COVID-19.

Additional information about symptoms is available on the CDC website.

What are the risk factors of COVID-19?

While we are still learning about how the virus affects people, there are some individuals who appear to face a higher risk of developing serious illness when exposed to COVID-19.

  • older persons
  • persons with pre-existing medical conditions

As is the case within U.S. Army Hawaii, if you live in a community without any cases of COVID-19, or any ongoing spread of the illness, the immediate health risk from COVID-19 is considered low.

The CDC has a microsite set up with more information for people who are at higher risk from severe illnesses.

What should I do if I think I have COVID-19?

Always call your health care provider before going to a medical treatment facility (call 911 for an emergency).

Tricare beneficiaries can call the Hawaii COVID-19 Information Hotline available at 1-888-683-2778, and choose option 8. It is available Monday-Friday, from 6:30 a.m.-4 p.m. You can also reach the Tricare Nurse Advice Line 24/7 at 1-800-874-2273 or via web chat at MHSNurseAdviceLine.com.

Civilian employees should call their medical provider or the closest hospital.

Should I wear a face mask?

The CDC recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain (e.g., grocery stores and pharmacies) especially in areas of significant community-based transmission.

It is important to note that the cloth face coverings recommended are not surgical masks or N-95 respirators. Those are critical supplies that must continue to be reserved for healthcare workers and other medical first responders.

You can read more about the guidance at https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/cloth-face-cover.html.

The U.S. Army is implementing Department of Defense guidance on the use of cloth face coverings. Soldiers, family members, Army civilian employees and contractors should follow Centers for Disease Control guidelines on the use of cloth face coverings in public settings or where other social distancing measures are difficult to maintain.

The Department of Defense guidance is available at https://media.defense.gov/2020/Apr/05/2002275059/-1/-1/1/DOD-GUIDANCE-ON-THE-USE-OF-CLOTH-FACE-COVERINGS.PDF.

What is the treatment for COVID-19?

There is no specific antiviral treatment for the coronavirus. People who think they may have been exposed to the virus should contact their healthcare providers immediately.

I'm having trouble finding a face mask. What else can I use?

The CDC has several no-sew and sewing-required suggestions and information at https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/diy-cloth-face-coverings.html.

What are Soldiers authorized to use as a cloth face covering?

Soldiers are authorized to wear the neck gaiter and other cloth items, such as bandanas and scarves, as face coverings. Soldiers should not, however, fashion face coverings from Army Combat Uniforms or other materials that have been chemically-treated. Personal protective equipment, such as N95 respirators or surgical masks, must be reserved for use in medical settings.

 

VISITOR ACCESS CONTROL CHANGES

Have there been changes to Visitor Access Control at U.S. Army Hawaii installations?

Effective April 1, 2020, all non-essential visitor access to U.S. Army Hawaii installations will be restricted.

There will be no impact or restriction to personnel possessing a valid Department of Defense identification card. This includes common access cards, military ID cards, contractor access cards (long-term contractors and others), retiree ID cards, Veteran’s Health ID cards, and family member ID cards.

Personnel with authorized access to U.S. Army Garrison Hawaii services (such as the commissary) will continue to be issued passes.

Temporary Policy 3: Visitor Access Control is available at https://home.army.mil/hawaii/index.php/download_file/3357/1236.

There are two fact sheets on the changes, to include many frequently asked questions is available at https://home.army.mil/hawaii/index.php/download_file/3360/0 and https://home.army.mil/hawaii/index.php/download_file/3366/0.

Who can no longer get a pass?

Visitors who do not possess a valid DoD identification card will not be granted a visitor pass. Example: Civilian personnel visiting permanent party residents (ex: visiting family members) or civilian personnel coming to installations to participate in recreational activities (such as bowling or hiking).

All escorted access of visitors is suspended. Example: A uniformed service member escorting a friend or family member.

All non-essential business and/or employees

Are there any exceptions?

Yes. These new restrictions do not apply to visitors providing essential services.

The Directorate of Emergency Services will approve exceptions to this policy on a case-by-case basis.

Persons seeking an exemption to this policy may be required to provide adequate documentation to support their request.

Generally, approved exceptions to the visitor restrictions include (but are not limited to):

  • Authorized caregiver to meet mission requirements (ex: Immediate family member, babysitters, nanny, or au pair).
  • Food delivery and commercial package delivery
  • Commercial truck movements of logistics
  • Contracts related to life, health, and safety (coordinated with the Regional Contracting Office)
  • Personnel entering post upon invite by the Civilian Personnel Advisory Center to in-process as new employees
  • City/School buses
  • VA Clinic patrons
  • Moving trucks
  • Postal Services
  • Personal Medical Services (such as in-home nurses)
  • Long-term visitors of on-post residents who were properly registered in accordance with the Island Palm Communities Resident Responsibility Guide before March 31, 2020

Why are you implementing these restrictions?

These temporary restrictions are being implemented to support local, state, and federal efforts to prevent the spread of COVID-19.

While we understand that these restrictions may be an inconvenience, it is our kuleana (responsibility) to protect the health and welfare of the entire community.

I have a relative who comes to babysit my children while I work. Since I can’t use day care, will he/she be able to enter?

Yes, authorized childcare providers are still being issued visitor passes at the Visitor Control Center.

I am a visitor exempt from the policy based on the information listed on page one. How do I apply for an exemption?

If you meet the exemption criteria for this policy, you should apply for a pass like you normally do at the Visitor Control Center. Please ensure that you bring adequate documentation of your exemption.

I am an authorized visitor, but my drivers license does not comply with the Real-ID Act.

The implementation of the Real-ID Act was extended to Oct. 1, 2021.

Are ride share services authorized to come on the installation?

Ride share services are authorized ONLY IF both the driver and passengers have valid DoD identification cards.

I have a special needs family member with services that are provided from an off-post organization. Are they still allowed to come on the installation?

Yes, education and authorized care providers can still obtain visitor passes.

My relatives/friends are flying in to visit me. Will they be allowed to stay with me on post?

Generally no; visitors that do not possess valid DoD identification, or provide essential services will not be allowed to obtain a visitor pass unless they meet one of the approved exceptions in U.S. Army Garrison Hawaii Temporary Policy #03: Visitor Access Control.

Can I escort one of my friends on post?

No, effective March 31, 2020, all escort privileges are suspended.

I was turned away at the gate or the Visitor Control Center, but I want to appeal their decision. Who should I talk to?

Please submit your issue to usaghi.visitoraccess@gmail.com.

Do not include any personally identifying information, or PII, such as social security number or physical address.

Who can I contact with questions about this policy?

If you have any questions about this policy, please contact our email hotline at usaghi.visitoraccess@gmail.com or the Public Affairs Office on Facebook at https://facebook.com/usaghawaii.

 

HAWAII QUARANTINE & STAY HOME ORDERS

I have family/friends coming to visit. Do they have to self-quarantine?

We encourage anyone planning a trip to Hawaii postpone it.

Effective March 26, anyone returning home to Hawaii or visiting Hawaii must self-quarantine for 14 days in their home or hotel.

For more information, visit https://governor.hawaii.gov/newsroom/latest-news/governors-office-news-release-gov-ige-orders-mandatory-14-day-quarantine-for-all-individuals-arriving-or-returning-to-the-state-of-hawai%ca%bbi/.

What is the stay-home order?

On March 22, the City & County of Honolulu's mayor issued a local shelter in place order, effective 4:30 p.m. on March 23 through 4:30 p.m., April 30.

On the March 23, the Hawaii state governor issued a statewide shelter in place proclamation, effective
12:01 a.m., March 25, through 11:59 p.m., April 30.

Violation of the either order or proclamation is punishable by
misdemeanor - $5,000 fine and/or one year in jail.

Are there any consequences to not following the state's stay-home order?

Non-compliance with the state's order would be a misdemeanor punishable by a fine of up to $5,000, or up to one year in jail, or both.

In addition, U.S. Army Pacific published a General Order Relating to Governor's Ige's Third Supplementary Proclamation (Stay Home Proclamation). It applies to all Soldiers and Department of the Army civilians who are assigned to Army organizations in Hawaii. Anyone violating the order are subject to punitive actions.

The General Order is available at https://home.army.mil/hawaii/index.php/download_file/3353/0.

I am a Soldier/civilian employee who is essential. Can I still travel to and from work even though there is a county/state-wide order to stay home?

Soldiers and Department of the Army civilians can travel from off-post residences to on-post facilities:

  • Both the City & County order and state proclamation allow travel for Soldiers and civilian employees to and from their residence for the purposes of work required activities. If your chain-of-command tells you to come in, your travel is authorized.
  • If stopped by local law enforcement to/from work, be prepared to show your common access card and explain you are going to/from work on-post.

What can and can't I do?

Soldiers and civilian employees, when off-post and off-duty, as well as family members must follow the City & County order and state's proclamation to stay home.

  • May leave residences to go to certain establishments needed for living, such as grocery stores, convenience stores, restaurants (takeout/delivery only), healthcare facilities, gas stations, banks. This includes driving to U.S. Army Hawaii Installations to go to the commissary, restaurants, and PX for necessary purchases.
  • May engage in outdoor activities (maintaining social distancing) such as walking, hiking, running, ocean swimming and surfing.
  • May leave residences for tasks for health and safety of family and pets, obtain necessary services and supplies, and to care for family/pets in another household—travel to locations to participate in these activities is authorized.
  • Must maintain social distancing (six feet apart) in all activities as much as possible.
  • Avoid ALL social gatherings outside of individuals in your residence—i.e. no house/barracks parties; no social gatherings on the beach; etc.

If I'm essential, do I need a pass or letter from my commander/boss?

No, you do not. If stopped by local law enforcement to/from work, be prepared to show your common access card and explain you are going to/from work on-post.

 

CHILD CARE & SCHOOL

Will Child, Youth and School Services facilities close?

Effective March 30, there will be one child development center and one school age center open in the North region, and one of each open in the South.

All facilities will be open to key and essential personnel only.

What about Family Child Care homes?

Effective March 30, all family child care homes are closed. Parents who are essential can get child care at the two open child development centers or two open school age centers.

Families who are no longer able to get child care will not have to pay to keep their spot, will have all amounts paid that were not used prorated, and their spot will be saved regardless of whether they used a child development center or family child care home.

If Child, Youth and School Services facilities close, do I still have to pay for those services? Will I lose my spot?

Effective March 19, patrons who self-quarantine or are on restriction of movement orders with their children will have their fees prorated to their account for the days that the child was not using care.

Key and Essential personnel who are receiving child care will continue to pay whatever they are normally scheduled to pay.

Children who are enrolled in the Child Development Centers, Family Child Care homes and the School Age Centers will not lose their child care slot if patrons take necessary precautions to keep their family safe and elect to stay home, or if the facilities are closed.

What is the status of the schools?

Public schools are run by the state's Department of Education. All public and charter school students are closed until April 30.

Parents and students should visit their school's website and social media sites for additional information regarding virtual learning and other resources.

For more information, visit http://www.hawaiipublicschools.org/ConnectWithUs/MediaRoom/PressReleases/Pages/COVID-19-Information-Updates.aspx.

Are the schools providing meals during the closure?

During the extended closure, the Hawaii State Department of Education will provide meals, including providing grab-and-go breakfast and lunch at select schools to children 18 years and under at the following days and times:

  • Monday through Friday from 7:30 a.m. to 8 a.m. for breakfast.
  • Monday through Friday from 11:30 a.m. to 12 p.m. for lunch.
  • Note: Meals will not be served on Thursday, March 26 in observance of Prince Kuhio Day. Some schools may start serving meals later in the week.


A list of the pick-up sites is available at http://www.hawaiipublicschools.org/DOE%20Forms/Emergencies/2020GrabandGo.pdf. The locations were selected based on criteria including a high number of students eligible for the free and reduced price lunch program and geography. The Hawaii State Department of Education is monitoring the situation and may add additional sites if necessary.

If kids are sick are they going to be excused from missing school if kept home until they are better?

Student absences resulting from being placed on a 14-day home monitoring by the Department of Health are excused.

Visit http://www.hawaiipublicschools.org/ConnectWithUs/MediaRoom/PressReleases/Pages/COVID-19-Information-Updates.aspx for more information.

I have a question about my child's Individualized Educational Plan. Who can I talk to?

Please reach out to the Exceptional Family Member Program at (808) 787-4227.

I have more questions about schools. Who can I talk to?

Please reach out to the School Support Services office and speak with a School Liaison Officer. They can be reached at (808) 655-8326.

 

INSTALLATION OFFICES & SERVICES

What facilities are open, closed or operating under modified hours?

For a full listing, click on the "Garrison Services & Closures" tab.

I need a new ID card. Am I still able to get one?

The DEERS/ID Card Office is still open but no longer allows walk-ins. You must make an appointment at https://rapids-appointments.dmdc.osd.mil/appointment/building.aspx?BuildingId=347.

Are dining facilities and on post restaurants still open?

Yes. All dining facilities and on post restaurants are open for take-out or drive-thru orders only.

Additionally, bowling alleys, clubs and theaters (even if they have a food counter) are now closed.

Can the commissary offer curbside pick up?

The commissary is not resourced to provide this service. We do not anticipate this service being available anytime soon.

The commissary has taken other steps to ensure the health and safety of its customers, to include increased sanitation of all departments.

Is the installation closed? Can I still sign on guests?

The installation is not closed.

Five gates are closed:

  • Aliamanu's back gate
  • Fort Shafter's Patch Gate
  • Schofield Barracks' Foote Gate and Macomb Gate
  • Wheeler Army Airfield's Kawamura Gate

Gate guards are no longer physically taking cards to scan them. Anyone who has sign-in privileges is able to sign in guests at the gates.

The Visitor Control Center (the facility at Leilehua Golf Course where people get long-term passes) are no longer issuing long-term guest passes. Passes are limited to mission essential services and contracts only.

Are the gyms going to stay open?

All FMWR gyms are closed.

Fitness classes at the housing community centers are canceled, and their fitness centers are closed.

Staying active helps keep us healthy. We are fortunate to live on a tropical island — take the opportunity to go outside and work out.

There's a power outage scheduled during this time. Is there any way it can be rescheduled when we aren't supposed to be staying home and engaging in social distancing?

Whenever possible, we will make every effort to reschedule utility outages. Some are unable to be rescheduled though due to contractual obligations or because they are required by the off-post utility provider.

 

SOLDIERS, EXERCISES & OPERATIONAL IMPACTS

What do I do if I am on Restriction of Movement and I feel sick?

Personnel under Restriction of Movement orders will check their temperature twice daily and contact medical personnel and their chain of command if they have a reading of 100.4 degrees or greater or experience respiratory symptoms (cough, sore throat, difficulty breathing, shortness of breath).

Healthcare providers will screen you over the phone and tell you if you need to come to the clinic or receive testing for COVID-19.

Are we screening our Soldiers for COVID-19 in Thailand?

Each day, medical personnel check all Soldiers for fever.

Those displaying COVID-19 symptoms are evaluated by medical providers.

Any Soldier who feels ill has the opportunity to immediately seek medical evaluation.

Why hasn’t my Soldier who has COVID-19 symptoms been tested for the virus?

Soldiers who display COVID-19 symptoms are immediately evaluated by a medical professional. Based upon this evaluation, the Soldier may be placed in a Patient Hold Facility for continuous observation, evacuated to a local hospital for a COVID-19 test, or receive treatment for lesser symptoms.

Do you have adequate medical support to care for our Soldiers and is Task Force Bronco prepared to deal with COVID-19?

Task Force Bronco is augmented with medical teams from the 62nd Medical Brigade and 47th Combat Support Hospital, and we have established fully functioning Patient Hold and Quarantine facilities at each of our locations.

We routinely rehearse our medical procedures for internal screening, observation in the patient hold, and movement to and reception at the local Thailand Hospitals.

If a Soldier tests positive for COVID-19, we are prepared to isolate that Soldier and quarantine those who were in close contact with him/her and closely monitor their medical condition.

What steps are being taken in Thailand to keep our Soldiers safe?

The Army continues to take precautionary measures in accordance with guidance published by the U.S. Army and Center for Disease Control and Prevention.

Both U.S. units and the Royal Thai Army have reduced the size of our formations during training, and we are attempting to maximize social distancing.

Why have the senior leaders returned from Thailand while our Soldiers remain?

Our division leadership, including Maj. Gen. Jamie Jarrard and Command Sgt. Maj. William Pouliot, were only in Thailand for the opening ceremonies and to visit our Soldiers and their Royal Thai Army counterparts.

The 25th Infantry Division Deputy Commanding General for Interoperability and the Task Force Bronco command team, and battalion command teams from 2nd Battalion, 35th Infantry Regiment; 3rd Squadron, 4th Cavalry Regiment; and 3rd Battalion, 25th Aviation Regiment; remain in Thailand with their Soldiers.

Will Soldiers who are overseas be “quarantined” upon redeployment?

All Soldiers and civilian personnel returning from overseas are subject to the Force Health Protection Guidance and screening measures.

This means upon their return, personnel are directed to stay at home at 14 days, practice social distancing, and self-monitor for potential symptoms of COVID-19 including taking their temperature twice a day.

Task Force Bronco is evaluating the feasibility of conducting quarantine in Thailand prior to redeployment, but may still be required to quarantine upon our arrival in Hawaii. If any changes are planned, the information will be shared with families once confirmed.

Are our Soldiers in Thailand living in healthy conditions?

Our living conditions, while not on par with (home), are very good. We have showers, latrines, and hand washing stations at all locations. Our Soldiers are sleeping on bunks or cots and the majority of the barracks and tents are air conditioned. It is true that most showers do not have hot water; however, with the extremely hot temperatures in Thailand this is not an issue.

Why are we keeping our Soldiers in Thailand for a training event during the COVID-19 pandemic?

Our Task Force Bronco Soldiers are conducting an important training exercise with one of our longest and most important allies in a critical part of the world. Our training is increasing the readiness and interoperability of both of our Armies, and our presence clearly demonstrates our commitment to our allies and partners in the Indo-Pacific area of responsibility.

Where can I go to find the most up to date information about COVID-19 in Hawaii and the Task Force Bronco deployment to Thailand?

Please refer to the U.S. Army Garrison Hawaii’s official social media platforms on Facebook and Twitter for the most up-to-date information on COVID-19.

3rd Infantry Brigade Soldiers and family members can also send questions directly to the unit's Brigade Public Affairs Officer; Maj. Sarah J. Thompson at sarah.j.thompson.mil@mail.mil. You can expect an informed response from our team here within 48 hours.

 

TRAVEL (OFFICIAL)

How do current travel restrictions affect temporary lodging allowances?

Those affected by the Army's guidelines concerning Permanent Change of Station due to COVID-19 can call the 24-hour hotline at 1-888-276-9472 and choose option 5 for guidance.

What are the current travel restrictions for Army personnel?

All official travel (domestic or foreign) is on hold for Soldiers, civilian employees and their families until May 11.

If you are currently TDY or en route, stop movement and contact your supervisor for further guidance.

Personnel affected by stop movement order can call the U.S. Army's 24-hour hotline at 1-800-582-5552, and choose option 5, for guidance.

Additionally, any Soldier or civilian employee returning from travel (official or personal, foreign or domestic) will be directed to stay at home for 14 days, practice social distancing, and self-monitor for potential symptoms of COVID-19 including taking their temperature twice a day.


If I’m a Soldier affected by the restrictions and I have questions, who can help?

If you're a Soldier or Department of Army civilian affected by the Department of Defense's travel restrictions, first consult with your chain of command or supervisor if you have questions or concerns.

Additionally, you can call the U.S. Army's 24-hour hotline at 1-800-582-5552, and choose option 5, for guidance.

Who can approve an exception to policy for movement?

If you need an exception, talk to your chain of command.

Exceptions are available for special circumstances of extreme hardship and humanitarian reasons, but the approval levels vary depending on the type and location of travel.

If somebody is already TDY or a family has departed for their CONUS PCS, what should they do?

If you are currently TDY or en route, stop movement and contact your supervisor for further guidance.

Does the domestic travel restriction affect those who must travel for medical treatment?

No. Travel for medical treatment is still allowed.

What about individuals who have had their household goods picked up but haven’t departed their location?

Each situation is different. Individuals will need to contact their shipping office to determine if their household goods are still in the local area and whether or not they may have access to them.

What about my POV? I have an upcoming appointment to drop my car off at the Vehicle Processing Center (VPC). What should I do?

If you are unsure if the stop movement order applies to you, contact your chain of command. If the stop movement order does not apply to your PCS—or your chain of command has approved an exception to the order—proceed to the VPC as planned.

I’ve already dropped my POV off, but my PCS has been delayed. Can I get my car back?

If you’re interested in retrieving your vehicle, contact the VPC immediately. VPCs are postured to assist customers with changing appointments, vehicle retrieval, and answering any other POV-related questions you have.

Is DoD planning to assist service members who have already terminated their leases in anticipation of a move within 30 days?

The Department of Defense will use all means available to assist service members who were impacted by COVID-19. Please contact your chain of command for assistance

Will the military cover their temporary housing until they can travel? Can they put the charges on their government travel card?

The Department of Defense will use all means available to assist service members who were impacted by COVID-19. Approved reimbursable travel expenses are authorized to be placed on the government travel card. Please contact your chain of command for assistance.

What kind of help is out there for a service member and family delayed in his/her PCS?

For service members: If a service member is ordered to temporarily return to the old PDS or to an alternate location, then the service member could be issued TDY orders and may be authorized standard travel and transportation allowances in accordance with Joint Travel Regulation (JTR), Chapter 2. If the service member is ordered to remain in place or to an alternate location to await transportation, then per diem may be authorized in accordance with JTR Chapter 5, Part A. If lodging in kind or meals in kind are provided, then per diem is not payable.

For dependents: If the service member’s dependents remain in place awaiting transportation, then per diem may be authorized in accordance with JTR Chapter 5, Part A. If dependents do not remain in place awaiting transportation, then per diem is not authorized. If the dependents are authorized to temporarily return to the old PDS or to an alternate location to await transportation, then the dependents may be authorized standard PCS allowances from the location where notified of the delay to the location named in the amended PCS order, in accordance with JTR, Chapter 5, Part A. If lodging in kind or meals in kind are provided, then per diem is not payable.

Can service members ETS and retire within the directive window?

The order to stop travel does not apply to ETS or retirements that will occur before May 11.

How does this affect service members who are about to deploy, are deployed, or are about to redeploy home?

There is not an answer that covers all bases – most situations will be unique. While deployments likely fall in to the category of mission-essential travel, commanders will make decisions based on the circumstances of each deployment and the status of COVID-19’s spread.

If service members are TDY in the United States can they come back home?

If someone is TDY or on leave in CONUS now, they should contact their chain of command as they need approval from a general officer to return.

 

TRAVEL (PERSONAL)

What are the current travel restrictions for Army personnel?

Effective March 13, any Soldier or civilian employee returning from travel (work or personal) in another country is directed to stay at home for 14 days, practice social distancing, and self-monitor for potential symptoms of COVID-19 including taking their temperature twice a day.

All official travel (domestic or foreign) is on hold for Soldiers, civilian employees and their families until May 11.

If you are currently TDY, contact your supervisor for further guidance.

If you are PCSing and are already en route, you can complete your travel. If you are still at your previous station, contact your previous chain of command.

Personnel affected by stop movement order can call the U.S. Army's 24-hour hotline at 1-800-582-5552, and choose option 5, for guidance.

Any personnel returning from any travel will be on restriction of movement orders for 14 days. Anyone traveling to Hawaii (residents returning from a trip, visitors) must self-quarantine for 14 days in their home or hotel.

If I’m a Soldier affected by the restrictions and I have questions, who can help?

If you're a Soldier or Department of Army civilian affected by the Department of Defense's guidelines concerning Permanent Change of Station, or PCS, moves to or from countries designated as Alert Level 2 or 3 due to coronavirus, first consult with your chain of command or supervisor if you have questions or concerns.

Additionally, you can call the U.S. Army's 24-hour hotline at 1-800-582-5552, and choose option 5, for guidance.

Is personal travel restricted for civilian employees or family members?

No. However, we recommend you take a look at the current CDC guidance and make the decision that is best for your family.

The CDC does not recommend traveling, even within the U.S. You can view their guidance at https://www.cdc.gov/coronavirus/2019-ncov/travelers/index.html.

In addition, some civilian employees may have their leave canceled due to mission requirements.

I have family visiting next week/month. Should they still come?

Anyone traveling to Hawaii (either returning or a visitor) must self-quarantine for 14 days in their home or hotel. For more information on this state order, visit https://hawaiicovid19.com/march-22-covid-19-daily-update-governors-order-for-self-quarantine-of-all-travelers-to-hawaii/.

We recommend you take a look at the current CDC guidance and make the decision that is best for your family.

The CDC does not recommend traveling, even within the U.S. You can view their guidance at https://www.cdc.gov/coronavirus/2019-ncov/travelers/index.html.

The garrison recommends anyone planning an upcoming trip to postpone their visit.

Can military members still take leave?

Service members may only take leave in the local area. This is being done to limit the spread of and potential exposure to COVID-19.

What should service members do if they are already on leave outside of the local area?

They should contact their supervisor to get instructions on how to proceed.

Do civilian employees have to cancel their leave early?

Department of the Army civilians should contact their supervisor.

 

TREATMENT, RESPONSE & OTHER MEDICAL QUESTIONS

How many, if any, cases of the COVID-19 Virus are there on U.S. Army Hawaii installations?

Only the Department of Defense or the branches of service will release numbers of confirmed COVID-19 cases. Numbers of people in isolation, quarantine or possibly infected will not be released.

How do I know if I should get tested for the COVID-19 Virus? What do I do if I am exhibiting cold-like symptoms?

Not feeling well and need medical advice? Concerned you have COVID-19 or have been exposed to the virus?

Always call before going to a medical treatment facility (call 911 for an emergency).

Tricare beneficiaries can reach the Tricare Nurse Advice Line 24/7 at 1-800-874-2273 or via web chat at MHSNurseAdviceLine.com.

Civilian employees should call their medical provider or the closest hospital.

What are Tripler Army Medical Center's (TAMC) visitation policies in light of current social distancing policies?

Tripler has implemented a new visitation policy to reduce risks to patients. This includes not allowing visitors who have respiratory illness or who are under the age of 12; and limiting the number of visitors per a patient's admission to two people.

What should non-Tricare civilians do regarding COVID-19 testing?

Non-Tricare beneficiaries should contact their primary care provider regarding COVID-19 testing.

I am exhibiting COVID-19 symptoms. Why am I not being tested?

In accordance with the CDC, testing is only done if you meet their established criteria. This may change as more tests become available.

That's why it is so important to engage in social distancing and isolate yourself from your family members when you're sick.

Can I just show up at any testing site to be tested for COVID-19?

No. You should not just show up at a hospital and request testing. Testing is authorized based on the clinical judgment of a provider, exposure, travel history and symptoms. You must have an in-person or virtual telephone/video visit with a provider who will arrange testing in a military treatment facility (if MTF-enrolled) or in the private sector (if enrolled to the network provider with Tricare Prime or if you’re using Tricare Select or Tricare For Life). If network, the cost of the test is covered in the cost of the visit itself.

What does the test entail?

A simple nasal swab is all that is needed to test for COVID-19.

How is testing prioritized?

Your health care provider will make that decision based on your exposure risk, symptoms, and guidance from the CDC. There is a screening process to determine who should get tested.

How long does it take to get results?

The time it takes to get results varies depending on where the test is performed. We’re working to expedite the testing process and more testing sites at military treatment facilities are coming online daily.

What’s the difference between testing and screening for COVID-19? Who gets what?

The screening process begins when you contact your provider or the MHS Nurse Advice Line to discuss your symptoms and it will begin with a series of questions.

The nurse or staff member decides whether your symptoms may be due to COVID-19 or another illness requiring treatment. You might get advice on self-care since symptoms often can be treated at home.

The nurse/staff member may arrange a telephone visit between you and a health care provider or tell you to call your provider directly. The provider can talk with you about possible exposure, your symptoms, and discusses treatment. The provider may give you self-care advice to use at home. Or, he or she may tell you to go to your primary care clinic or emergency to be tested.

It’s important to call first so we can protect you, other patients, and medical staff from unnecessary exposure to COVID-19.

Are there any special screening processes in place at military health clinics?

Yes. All military health clinics in Hawaii have consolidated entry points in order to have trained staff screen and identify anyone who is ill.

Follow signs and all instructions from personnel when seeking care at a health care facility.

Entry into health facilities will be restricted until you havebeen screened by one of the checkpoints. Once screened you will be given anidentification sticker that must be worn through your stay.Additionally, those identified with symptoms will be required to wear a mask.

If you think you have COVID-19, please call before arriving. Tricare beneficiaries should call the Nurse Advice Line at 1-800-874-2273. Non-Tricare beneficiaries should call their health provider.

Will Tripler still do labor and delivery tours?

Yes, but all group appointments will now be held one-on-one.

Has Tripler changed their visitor policy for patients?

Yes, Tripler implemented a temporary visitor policy in order to reduce risks to patients. Effective March 26, visitors are not allowed for in-patient or out-patient.

Exceptions are listed at https://www.facebook.com/TriplerArmyMedicalCenter/photos/a.124445627595740/3836583926381873.

 

SOLDIER PROFESSIONAL DEVELOPMENT

How will re-enlistments and extensions for active duty Soldiers work?

With approval from their immediate commander, a Soldier may request to reenlist or extend for a period of 3 to 23 months. Soldiers who extend for 12 months or more are also entitled to stabilization at their current duty station.

Contact your career counselor for more information.

How will enlisted promotions for active duty or Reserve Soldiers work?

Options for Local Promotion Boards: BN Commanders have the option to authorize either virtual promotion boards, or may recognize recommendations for promotion based off the input of the chain of command and NCO support channel.

APFT: While the APFT will be maintained as a promotion eligibility requirement, the one year expiration for an APFT is suspended. Commanders are not to flag Soldiers during this suspension. Soldiers who were previously flagged, remain flagged until they successfully pass the APFT.

Weapons Qualification: The 2-year expiration of the weapons qualification is suspended. The Soldier’s last weapons qualification is valid.

ALC and SLC Requirements: Effective promotion month May 2020, the promotion pin-on requirements for SSGs to complete ALC and SFCs to complete SLC is suspended.

  • PME qualified NCOs will promote first
  • NCOs promoted to SSG and SFC must be otherwise qualified
  • NCOs must meet the PME requirement prior to PZ eligibility for next grade
  • Ineligible for further promotion until PME requirement is met
  • Subject to Bar to Continued Service if PME is not completed before PZ eligibility for next grade
  • Deployment-based ETP process for SSG and SFC is suspended

MLC and BLC Requirements: For promotions to SGT and MSG, TRADOC is going to continue to train BLC and MLC via distance learning.

Contact your S1 for more information.

Is there a reading list available?

Yes! The 25th Infantry Division historian provided a list of reading suggestions.

About the Army in Hawaii

  • The Army in the Pacific: ACentury of Engagement by Dr. James C. McNaughton
  • Guardiansof Empire: The U.S. Army and the Pacific, 1902-1940 byBrian McAllister Linn
  • Fort Kamehameha: The Story ofthe Harbor Defenses of Pearl Harbor by William H. Dorrance
  • Defenses of Pearl Harbor andOahu, 1907-50 by Glen Williford and Terrance McGovern
  • The History of the UnitedStates Army in Hawaii, 1849-1939 by William C. Addleman
  • From Here to Eternity byJames Jones
  • Hawaii in the World War byRalph S. Kuykendall

About World War II in theIndo-Pacific:

  • Hawaii’sWar Years by Gwenfead Allen
  • TheThin Red Line by James Jones
  • PacificOnslaught and Pacific Victory by Paul Kennedy
  • AtDawn We Slept by Gordon Prange
  • Defeatinto Victory: Battling Japan in Burma and India, 1942-1945 byField Marshal Viscount Slim
  • EagleAgainst the Sun by Ronald H. Spector

About the Korean War:

  • U.S. Army Center of Military History Publications:
    • BlackSoldier, White Army-the 24th Infantry Regiment in Korea byWilliam T. Bowers, William M. Hammond, and George L. MacGarrigle*.
    • Korea:1950(No Author[s] listed)*
    • Korea:1951-1953 by John Miller Jr., MAJ Owen J. Curroll, and Margaret E.Tackley*
  • Non-U.S. Army Center of Military History Publications:
    • The Forgotten War: America inKorea, 1950–1953 by Blair Clay
    • TheKorean War by Max Hastings
    • China’sRoad to the Korean War by Chen Jian
    • The River and the Gauntlet:Defeat of the Eighth Army by the Chinese Communist Forces, November, 1950, inthe Battle of the Chongchon River, Korea by S.L.A. Marshall
    • Pork Chop Hill: The AmericanFighting Man in Action, Korea, Spring, 1953
    • TheWar for Korea, 1945-1950: A House Burning by Allan R. Millett.
    • TheWar for Korea, 1950-1951: They Came from the North byAllan R. Millett.
    • This Kind of War: A Study in Unpreparedness by T. R. Fehrenbach (On CSA Reading List)
    • Combat Ready? The Eighth U.S. Army on the Eve of the Korean War by Thomas E. Hanson (On CSA Reading List)
    • Mao,Stalin, and the Korean War by Shen Zhihua

About the Vietnam War:

  • NoSure Victory: Measuring U.S. Army Effectiveness and Progress in the Vietnam War byGregory A. Daddis
  • StreetWithout Joy: The French Debacle in Indochina by Bernard Fall
  • America’sLongest War: The United States and Vietnam, 1950-1975 byGeorge C. Herring
  • Vietnam byStanley Karnow
  • Hanoi’sWar: An International History of the War for Peace in Vietnam byLien-Hang T. Nguyen
  • Summonsof the Trumpet: U.S.-Vietnam in Perspective by Dave Palmer

About Modern China:

  • TheThird Revolution: Xi Jinping and the New Chinese State byElizabeth Economy
  • RisingStar: China’s New Security Diplomacy by Bates Gill
  • CulturalRealism: Strategic Culture and Grand Strategy in Chinese History byAlastair Iain Johnston
  • WhatDoes China Think? By Mark Leonard
  • TheParty: The Secret World of China’s Communist Rulers byRichard McGregor
  • Outof Mao’s Shadow by Philip P. Pan
  • TheHundred Year Marathon: China’s Secret Strategy to Replace America as the GlobalSuperpower by Michael Pillsbury.
  • China’sSearch for Security by Andrew Nathan and Andrew Scobell
  • ModernizingChina’s Military: Progress, Problems, and Prospects byDavid Shambaugh
  • China:Fragile Superpower by Susan Shirk
  • ForeignRelations of the PRC by Bruce Sutter
  • ForeignRelations of the PRC: Power and Policy Since the Cold War byBruce Sutter

About North Korea:

  • Scenesfrom an Unfinished War: Low-Intensity Conflict in Korea, 1966-1969 byMAJ Daniel Bolger
  • TheImpossible State: North Korea, Past and Future byVictor Cha
  • NorthKorea by Bruce Cumings
  • “China’sStrategic Approach to North Korea” by Adam Elia
  • TheReal North Korea: Life and Politics in the Failed Stalinist Utopia byAndrei Lankov
  • Chinaand North Korea: Strategic and Policy Perspectives from a Changing ChinaEdited by Carla Freeman
  • “Chinaand North Korea: Comrades Forever?” International Crisis Group Asia ReportNumber 112, 1 February 2006
  • NorthKorea’s Military Diplomatic Campaigns, 1966-2008 byNarushige Michishita
  • Crisisand Confrontation on the Korean Peninsula 1968-1969: A Critical Oral History
  • Editedby Christian F. Ostermann and James F. Person
  • “TheSoviet Union and the North Korean Seizure of the USS Pueblo: Evidence from theRussian Archives” by Sergey S. Radchenko, Cold War International HistoryProject Working Paper #47
  • “Chinaand North Korea: From Comrades in Arms to Allies at Arm’s Length”, by AndrewScobell
  • AMisunderstood Friendship: Mao Zedong, Kim Il-Sung and Sino-North KoreanRelations 1949-1976 by Shen Zhihua and Xia Yafeng
  • KimIl Sung in the Khrushchev Era by Balazs Szalontai
About the 25th Infantry Division:
  • Lightning Forward By Melvin Walthall
  • On the Brink: The Defense of the Pusan Perimeter by Uzal Ent
  • This Way to War by Al Chang
  • Red Thunder, Tropic Lightning by Eric M. Bergerud
  • The Tunnels of Cu Chi by Tom Mangold and John Penycate


 

ARMY CIVILIAN PERSONNEL

What are 'mission essential' positions?

Mission essential positions are those that activity commanders and directors identify as needed to ensure the continued operation of mission essential functions of an activity, as defined in Department of Defense Instruction 3020.42.

Mission Essential functions are existing functions that enable the federal government to continue to provide the necessary, vital services during time of need and require great commitment of the civilian employee.

Employees occupying positions that are essential to agency operations in closure situations are identified and designated by activity commanders and directors. Among these should also be employees that have unique or technical skills that are required by organizations for extended operations. There are no standard definitions or categories in regard to essential determinations; instead, they are based on the organization's unique mission requirements and/or circumstances and may even vary according to the particular nature of an exigency.

What is telework?

The federal government uses telework, to promote continuity of operations by allowing Federal employees to continue their work at an approved alternative worksite. The Telework Enhancement Act of 2010 defines "telework" or "teleworking" as a work flexibility arrangement under which an employee performs the duties and responsibilities of his or her position, and other authorized activities, from an approved worksite other than the location from which the employee would otherwise work. Telework is a critical tool during emergency situations.

Managers should ensure that there are effective processes in place for communicating efficiently with employees who are teleworking. For additional information on telework, please see www.telework.gov.

Am I eligible to telework?

Your supervisor has information on the garrison's telework policies.

What do I do If I don't have a VPN account?

If you have been authorized to telework and require a VPN, please contact your Information Management Office. There are limited VPNs available so you may not be able to obtain one.

Visit https://army.deps.mil/army/cmds/imcom_pac-usag/hawaii/Pages/COVID-19-FAQs.aspx for more information.

What are my options when the child care facilities and schools close, but I am still required to work?

Department of Defense components may authorize telework participants to telework when there are young children or other persons requiring care and supervision in the case of an emergency, like COVID-19.

Employees under these circumstances must still account for work and non-work hours during his or her tour of duty and take appropriate leave (paid or unpaid) to account for time spent away from normal work-related duties (for example: to care for a child or dependent).

Employees in these circumstances are not eligible for weather and safety leave.

Employees who are not telework program participants may use annual leave or other paid time off, such as accrued compensatory time or credit hours. If authorized by Department of Defense component policy, supervisors may authorized alternative work schedules that provide for flexible work days and/or work hours.

Does an agency possess the authority to have their telework program participants work from home during an agency closure due to COVID-19?

Yes. During an agency closure due to COVID-19, when an agency Continuity of Operation Plan (COOP) has not been initiated and the World Health Organization has NOT declared a pandemic, telework program participants will generally be expected to continue working from home. All telework program participants will be ineligible for weather and safety leave during a closure except in rare circumstances when one of the exceptions under 5 CFR 630. l 605(a)(2) applies. They must telework for the entire workday, take other leave (paid or unpaid) or other time off, or use a combination of telework and leave or other paid time off. (Note: A telework program participant may also be referred to as a "telework-ready" employee.)

What is weather and safety leave?

Weather and safety leave is a form of paid time off authorized under the Administrative Leave Act.

Weather and safety leave may be granted only if an employee is not able to safely perform work at an approved location.

Thus, an employee who is not a telework program participant would be granted weather/safety leave for quarantine periods based on potential exposure.

Where can I find more information?

For more information and employee-centric resources, visit the garrison's SharePoint portal (CAC required).

 

Garrison Services & Closures

To quickly search for a service, click Ctrl+F on your keyboard to find specific words.

INSTALLATION ACCESS
SERVICE/FACILITY IMPACT
All open gates Gate guards will not touch your ID card; please hold out so they can scan.
Closed gates Aliamanu Military Reservation (Back Gate - for vehicles), Fort Shafter (Patch Gate), Schofield Barracks (Foote and Macomb gates) and Wheeler Army Airfield (Kawamura Gate) - all closures effective Tuesday, March 24
Visitor Control Center The Visitor Control Center is the facility at Leilehua Golf Course where people get long-term passes. Passes are limited to mission essential services and contracts only. No long-term guest passes.
Emergency Services No change
 
CHILD, YOUTH & SCHOOL SERVICES
SERVICE/FACILITY IMPACT
Child Development Centers Closed.

There are two Child Development Centers open for key and essential employees only; the Petersen Child Development Center in the North and the Fort Shafter Child Development Center in the South. The Fort Shafter Child Development is closed April 3 (expected to reopen April 6). The Aliamanu Child Development Center will be providing child care for essential employees during the closure.
Family Child Care Homes Closed
Hourly Care (Soldier & Family Assistance Center Closed
Parent Central Services (Aliamanu) Open limited hours Tuesday and Thursday
Parent Central Services (Schofield) Open limited hours Monday, Wednesday and Friday
Schools Closed until April 30. For more information, visit http://www.hawaiipublicschools.org/ConnectWithUs/
MediaRoom/PressReleases/Pages/COVID-19-Information-Updates.aspx
.
School Age Centers (All) Closed.

There are two School Age Centers open for key and essential employees only; the Schofield School Age Center in the North and the Fort Shafter School Age Center in the South.
Youth Centers (All) Closed
SKIES Unlimited All classes canceled.
Youth Sports & Fitness All sports practices and games canceled. Office closed.
 
ARMY COMMUNITY SERVICE
SERVICE/FACILITY IMPACT
Army Emergency Relief Services provided via telephone in the Virtual EFAC.  Call 1-877-406-2148 for more information.
Emergency Family Assistance Center Available 24/7 at 1-877-406-2148.
Employment Readiness Services provided via telephone in the Virtual EFAC.  Call 1-877-406-2148 for more information.
Exceptional Family Member Program Services provided via telephone in the Virtual EFAC.  Call 1-877-406-2148 for more information.
Family Advocacy Program Services provided via telephone in the Virtual EFAC.  Call 1-877-406-2148 for more information.
Financial Readiness Services provided via telephone in the Virtual EFAC.  Call 1-877-406-2148 for more information.
Lending Closet Personnel can return lending kids to the designated drop off location outside the ACS building.

The Lending Closet is temporarily closed until further notice in order to sanitize and disinfect returned borrow kits.

Personnel needing to borrow a kit should call 1-877-406-2148 for additional resources.
Mobilization & Deployment Services provided via telephone in the Virtual EFAC.  Call 1-877-406-2148 for more information.
Relocation Readiness Services provided via telephone in the Virtual EFAC.  Call 1-877-406-2148 for more information.
Survivor Outreach Services Services provided via telephone in the Virtual EFAC.  Call 1-877-406-2148 for more information.
Victim Advocacy Services provided via telephone in the Virtual EFAC.  Call 1-877-406-2148 for more information.
Volunteer Services Services provided via telephone in the Virtual EFAC.  Call 1-877-406-2148 for more information.
 
FAMILY AND MORALE, WELFARE & RECREATION
SERVICE/FACILITY IMPACT
Arts & Crafts Center Closed
Automotive Skills Center Closed
Bowling Centers Closed
Financial Management Office Limited staffing
Fitness Centers Closed
Information Technology Office Services provided virtually
Installation-wide/Special Events Canceled
Intramural Sports Closed
Leilehua Golf Course Closed
Leisure Travel Services (Schofield) Closed
Leisure Travel Services (Shafter) Closed
Library (Sgt. Yano, Schofield) Closed
Library (Shafter) Closed
Marketing Office Services provided virtually
Nagorski Golf Course Closed
Outdoor Recreation Closed
Pet Kennels Closed, but staff are taking care of pets currently boarded
Pililaau Army Recreation Center Closed. Patrons can call (808) 696-4158 for inquiries about future reservations.
Swimming Pools Closed
Tropics Recreation Center Closed
Warehouse/Safety/Maintenance Closed
 
INSTALLATION SERVICES & RESOURCES
SERVICE/FACILITY IMPACT
Armed Services YMCA - Waiting Rooms At Health Clinics (All) Closed
Armed Services YMCA - Food Pantry By appointment only. Families should call (808) 624-5645 and leave a message with their name, number of people in their family, any special dietary restrictions and their contact number.  Staff will then prebag their food and call them back to schedule a time for pick up at the Wheeler Branch. Limit one bag per family per week.

Visit https://www.asymca.org/honolulu-news/covid19-byappointmentonly for more information.
Armed Services YMCA - Ohana Food Drop Held fourth Monday of the month from 12:30-2:30 p.m. at Wheeler Army Airfield location. Open to all military and Department of Defense civilian employees and their families.
Athletic Fields No change. Engage in social distancing.
Civilian Personnel Advisory Center Reduced staffing. No longer taking walk-ins.
Community Compliance Office Closed
Consolidated Legal Center Reduced staffing. Notaries and power of attorney available on a walk-in basis.

Additional information available at https://home.army.mil/hawaii/index.php/download_file/3350/0.
Community Compliance Office Services handled virtually
Emergency Family Assistance Center Available 24/7 at 1-877-406-2148.
Kolekole Hiking Trail No change. Engage in social distancing. Schedule available at https://home.army.mil/hawaii/index.php/my-fort/recreation/hiking.
Motorcycle Safety Class Canceled until further notice
Religious Services Religious services canceled (held virtually if possible). Visit https://home.army.mil/hawaii/index.php/download_file/3364/0  for a listing of services and links, or follow https://www.facebook.com/HawaiiRSO on Facebook.
Tropic Lightning Museum Closed
U.S. Army Museum of Hawaii Closed
USO Schofield Barracks Grab & Go Lunch: Wednesdays and Fridays, 11:30 a.m.-1 p.m.

Family Movie (pick up only): Wednesdays, 2-4 p.m.

Facility open normal hours but max capacity reduced.
Veterinary Treatment Facilities All locations (Fort Shafter, Joint Base Pearl Harbor-Hickam, Marine Corps Base Hawaii-Kaneohe, Schofield Barracks) are no longer providing routine care for pets.

The VTFs will continue to provide the following services for pets:
-Health certificates, as required
- Rabies vaccines that will expire within the next 14 days
- Vaccinations and deworming for puppies and kittens under 17 weeks old
- Pharmacy refill services

Care for government-owned animals and military working dogs is not affected by this change.
Visitor Control Center Passes are limited to mission essential services and contracts only. No guest passes.
 
HEALTH SERVICES
SERVICE/FACILITY IMPACT
Routine medical care If possible, reschedule for a later date or use Tricare's messaging system to conduct a virtual appointment.
Urgent Care Desmond T. Doss Health Clinic's Acute Care Clinic is open. Call ahead of time if you're concerned you have COVID-19 or have been in contact with someone with COVID-19.
Emergency Care Tripler Army Medical Center's Emergency Room is open. Call ahead of time if you're concerned you have COVID-19 or have been in contact with someone with COVID-19.
Elective surgeries Canceled. Talk to your primary care physician or specialist if you have questions or concerns.
Labor & Delivery Tours Still being held, but one-on-one instead of in a group setting.
Army Substance Abuse Program All other operations by appointment only with increased cleaning/sanitation. All trainings/classes/meetings of 10 or more people will be canceled or rescheduled.
Dental Clinics All patients must call the Dental Health Hotline at (808) 433-8363 before reporting to the dental clinic during normal duty hours.

A representative will be available to address your concerns Monday-Friday, 7:30-11 a.m. and noon-4 p.m.
Substance Use Disorder
Clinical Care
All operations by appointment only with increased cleaning/sanitation. All trainings/classes/meetings of 10 or more people will be canceled or rescheduled.
Desmond T. Doss Health Clinic Anyone coming to the clinic must enter through screening checkpoints. Offers drive-thru COVID-19 testing, Monday-Friday, 11 a.m.-5 p.m. and Saturday, 9 a.m.-5 p.m. in the parking garage. Testing is also provided at the Acute Care Clinic. For more information, follow the clinic on Facebook or download their mobile app.
Tripler Army Medical Center Anyone coming to the hospital must enter through screening checkpoints. Mountainside entrance is closed to patients and staff. Offers drive-thru COVID-19 testing, Monday-Saturday, 8 a.m.-4 p.m. at Bldg. 1507, Signal Road, Fort Shafter Flats. For more information, follow the hospital on Facebook.

There is a temporary visitor policy in place not allowing any visitors for out-patient and in-patient. Exceptions are listed at https://www.facebook.com/TriplerArmyMedicalCenter/photos/
a.124445627595740/3836583926381873/
.
Warrior Ohana Medical Home Most appointments are being done virtually. Anyone coming to the clinic must be screened before entering. Clinic is open Monday-Friday, 8 a.m.-4:30 p.m. Pharmacy is open Monday-Friday, 9-11 a.m. and 1:20-3 p.m. Patients stay outside and a runner will bring you your medication.
 
ISLAND PALM COMMUNITIES AMENITIES
SERVICE/FACILITY IMPACT
Basketball Courts Closed
Community Centers All offices are operating via appointments only. If you need anything, please contact the center via phone, email or the resident portal before coming to the center in person.
Community Center Recreation Rooms All reservations have been canceled.
Dog Parks Closed
Fitness Rooms All classes have been canceled and fitness rooms are closed.
Pools & Splash Parks Closed
Maintenance Requests Response to routine service requests have been suspended in order to prioritize life, health and safety-related requests in emergency and urgent categories. Technicians may wear additional personal protective equipment during service visits.
Playgrounds Closed
Public Community Spaces Closed
Skate Parks Closed
Tennis Courts Closed
 
RETAIL & DINING
SERVICE/FACILITY IMPACT
AAFES Vendors The following vendors are closed:

Fort Shafter: Alteration Shop, Laundry/Dry Cleaning, Dominos (effective March 31)

Schofield Barracks: Aloha Art, Beauty Shop, Custom T-Shirt, Engraving Shop, Enterprise Car Rental, Flower Shop, GameStop, GNC, Laundry/Dry Cleaning, Optical Shop, Optometry Clinic, Phone Accessories, Power Alterations, Spectrum, Tactical Shop, Threading Service, Turkish Bazaar

Tripler Army Medical Center: Barber Shop, Flower Shop

Wheeler Army Airfield: Barber Shop
Barber Shops Fort Shafter PX Market: Monday-Friday, 8 a.m.-3 p.m.
Schofield Barracks Main Exchange: Monday-Saturday, 8 a.m.-8 p.m.; Sunday, 10 a.m.-7 p.m.

All other locations are closed.
Beach House 604 Closed
Commissary Limit to 20 shoppers at a time. Patrons must observe posted signs and standing areas in order to engage in social distancing when checking out. No longer allowing the use of reusable bags.

Early Shopping Hour*: Wed: 9 – 10 a.m.
All Patrons: Thursday-Tuesday: 9 a.m.-8 p.m., Wednesday: 10 a.m.-8 p.m.
Lunch Priority^: Every day, 11 a.m.-1 p.m.

*Early shopping hour is available to patrons age 60 and older, or with a doctor's note validating the patron is in a high-risk group.

^Active duty service members in uniform or essential employees (who are authorized to shop at the Commissary and have a note validating essential status) have priority to enter Commissary. The priority entrance is for picking up lunch only, and not to be used for grocery shopping.
Dining Facility (Bronco Café) Closed for renovations.
Dining Facility (Leader's Den) Closed due to end of cycle.
Dining Facility (Sustainment Bistro) Open usual hours, but for take-out only.
Dining Facility (Warrior Inn) Open usual hours, but for take-out only.
Dining Facility (Wings of Lightning Inn) Open usual hours, but for take-out only.
Exchange (Schofield) Elderly Shopping (60+): 8-9 a.m.
All Patrons: Mon-Sat: 9 a.m.-9 p.m.; Sun: 9 a.m.-8 p.m.

Closed Easter Sunday, April 12

All store events and demonstrations have been canceled.

No longer allowing the use of reusable bags.
Exchange (Shafter) All patrons: Mon-Fri: 7 a.m.-7 p.m.; Sat-Sun: 10 a.m.-5 p.m.

Closed Easter Sunday, April 12

No longer allowing the use of reusable bags.
Express (Shoppettes, all locations) Open normal hours

No longer allowing the use of reusable bags.
Military Clothing & Sales Tuesday, Thursday and Saturday only, 9 a.m.-6 p.m.
Restaurants Open usual hours, but for take-out or drive-thru only.
Sgt. Smith Theater Closed
Tropics Recreation Center Snack Bar Closed
 
HUMAN RESOURCES
SERVICE/FACILITY IMPACT
Army Substance Abuse Program

All other operations by appointment only with increased cleaning/sanitation. All trainings/classes/meetings of 10 or more people will be canceled or rescheduled.

Casualty Assistance Center Reduced staff, on call 24/7
DEERS/ID Cards By appointment only
Education Centers (All) Closed for face-to-face customers; Counselors working GoArmyEd Help Desk cases remotely; Testing services: Soldier's proficiency tests are extended 60 days past their individual expiration dates.

You can reach the Schofield Education Center via email at usarmy.schofield.id-pacific.mbx.edu-center-counseling@mail.mil, and the Tripler Education Center via email at usarmy.tripler.id-pacific.list.tripler-ed-center-counseling@mail.mil.
eMILPO/Personnel Automation Section Reduced Staff - Services can be provided by via email usarmy.schofield.id-pacific.mbx.personnel-automation-branch@mail.mil
Family Travel Reduced Staff - Services can be provided by via email usarmy.schofield.id-pacific.mbx.family-travel-section@mail.mil
Finance (Update pending)
Forms & Publications Services reduced to Wednesdays only, 9-11 a.m.
Freedom & Information Act Officers Available via phone, (808) 655-5033
Official Mail Services reduced to Mondays, Wednesdays and Fridays, 6:30 a.m.-3 p.m.
Out-Processing Center Reduced Staff. Services can be provided via email usarmy.schofield.imcom-pacific.list.in-out-processing-hi@mail.mil
Passports/Visa Office The State Department has discontinued accepting routine passport/visa application.  Only processing emergency/mission essential passport applications.
Personnel Actions Reduced staff
Promotions & Personnel Services Reduced Staff. Services can be provided via email usarmy.schofield.imcom-pacific.mbx.da-boards-hi@mail.mil
Reassignments Reduced Staff. Services can be provided via email usarmy.schofield.id-pacific.mbx.reassignments-hi@mail.mil
Retirement Services Office Reduced Staff. Services can be provided via email armyschofieldrso@mail.mil
Soldier For Life-Transition Assistance Program Online training & telephonic counseling
Soldier Personal Mail Services reduced to Mondays, Wednesdays and Fridays, 6:30 a.m.-3 p.m.
Soldier Readiness Processing & Mobilization Reduced staff
Team Member Orientation Canceled until further notice
Transition Center Reduced Staff. Services can be provided via email usarmy.schofield.id-pacific.mbx.transition-center-hawaii@mail.mil and (808) 655-0175
USO Pathfinder Online training available at https://www.uso.org/programs/uso-pathfinder
 
GARRISON OFFICES
SERVICE/FACILITY IMPACT
Garrison Headquarters Reduced staffing
Consolidated Legal Center Reduced staffing. Notaries and power of attorney available on a walk-in basis.

Additional information available at

https://home.army.mil/hawaii/index.php/download_file/
3350/0
.

Directorate of Human Resources (Admin Office) Reduced staffing
Directorate of Plans, Training, Mobilization & Security Reduced staffing
Directorate of Public Works (Admin Office) Reduced staffing
Equal Employment Office Services provided by appointment only or by telephone. Face-to-face training has been suspended.
Internal Review Office Reduced in-person audits. Reduced staffing.
Plans Analysis & Integration Office Meetings canceled, reduced staffing
Public Affairs Office Meetings canceled, reduced staffing
Readiness & Resiliency Office Meetings canceled, reduced staffing
Religious Support Office Religious services canceled (held virtually if possible), reduced staffing
Resource Management Office Meetings canceled, reduced staffing
SHARP Services provided by appointment only or by telephone. Face-to-face training has been suspended.
 

HPCON

The Department of Defense Public Health Emergency Management policy assigns health protection condition, or HPCON, levels to disease outbreaks, such as the spread of COVID-19, based on the severity of the disease and the level of transmission occurring in the local community.

HPCON levels outline specific actions you can take in response to a health threat. While it's always important to prevent the spread of germs, there are additional steps you can take if COVID-19 transmission becomes more widespread in your community. Regardless of the current HPCON level, always follow the guidance from your installation and local public health agencies.

For more information about the HPCON levels, visit https://phc.amedd.army.mil/topics/campaigns/covid19/Pages/HPCON.aspx.

HPCON 0 (Routine)

HPCON Alpha

HPCON Bravo

HPCON Charlie

HPCON Delta

Wellness Resources

Please note all links are provided for information only. No endorsement of non-federal entities is implied.

Physical

On-post fitness facilities are closed effective March 23. Don’t fear, thanks to a number of national chains it is now easier than ever to get moving at home.

Many gyms now offer free premium access to their content:

Spirtual

The USAG-HI Chapel Services are Facebook Live Streamed/Recorded. Catholic Mass, MPC (Protestant), IMPACT Chapel, AMR Contemporary, Wheeler Gospel Service, PWOC (North/South) and CWOC are located on US Army Hawaii Religious Support Facebook page during their regular times.

Family Life Counselors are available to conduct virtual counseling via Doxyme.com (HIPAA approved); appointments can be made by telephone: 910-635-3243

Family, Social & Emotional

SHARP (Sexual Harassment/Assault Response Prevention advocacy services;
24/7 hotline: 833-727-2808)

Breath 2 Relax App: portable stress management tool. (DHA approved. Apple: https://apps.apple.com/us/app/breathe2relax/id425720246; Android: https://play.google.com/store/apps/details?id=org.t2health.breathe2relax&hl=en_US)

Educational

  • CYS: SAC and CDC open for children of emergency and mission essential staff pending USARHAW determination.
  • Hawaii public schools are closed until April 30
  • Many private schools have decided to extend Spring Break and/or provide instruction through distance-learning for the remainder of this school year.
  • Children, 18 years or younger, are eligible for Grab-and-Go meals (breakfast and lunch) at 21 Hawaii public school sites on Oahu.
  • YMCA is offering meals to children 18 years and younger at five locations across Oahu.