This page was last updated: 10/29/20, 10:23 PM
>> The current health protection condition, or HPCON, is Charlie.
>> The State's Department of Health provides a number of and breakdown of cases by island, recovered, hospitalized, etc.
>> U.S. Army Hawaii is currently under a temporary visitor restriction policy. Only visitors who are here to provide an essential service (child care, elder care, educational support, etc.) are allowed on post. Please see the "Add'l Info" handout or frequently asked questions for more information. If you need assistance or more details, please email usarmy.hawaii.visitors@mail.mil. Exception forms should be submitted at least 14 days in advance of a visitor's arrival.
            Visitor Policy    Exception Form    Add'l Info

Community Updates

Banner image for COVID-19 Community Updates

Every Wednesday at 6 p.m. the U.S. Army Hawaii community can expect video updates from senior leaders (initially these updates were held daily, then on weekdays and then Monday, Wednesday and Friday).

You can watch almost all of the community updates, town halls and information exchanges on the garrison's Facebook page. Each month has a separate playlist (March, April, May, June, July, August, September, October). Videos marked with an asterisk below were aired on a different Facebook account so they are not in the playlists.

If you do not have a Facebook account, you can watch each video at the following links:

FAQs

Our frequently asked questions are updated often. Use the table of contents below to jump to a certain topic. To quickly search for a question, click Ctrl+F on your keyboard to find specific words.

 

COVID-19 FACTS & GUIDANCE

How is COVID-19 spread?

The virus is most commonly spread from an infected person to others through:

  • contact, such as touching or shaking hands
  • touching an object or surface with the virus on it, then touching your mouth, nose or eyes before washing your hands
  • less frequently, through the air by coughing or sneezing in close proximity to another person.

The CDC has published strategies for mitigation for communities with local COVID-19 transmission.

What are the symptoms of COVID-19?

People with COVID-19 have had a wide range of symptoms reported – ranging from mild symptoms to severe illness.

Symptoms may appear 2-14 days after exposure to the virus. People with these symptoms may have COVID-19:

  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea

Additional information about symptoms is available on the CDC website.

What should I do if I think I have COVID-19?

Always call your health care provider before going to a medical treatment facility (call 911 for an emergency).

Tricare beneficiaries can call the Hawaii COVID-19 Information Hotline available at 1-888-683-2778, and choose option 8. It is available Monday-Friday, from 6:30 a.m.-4 p.m. You can also reach the Tricare Nurse Advice Line 24/7 at 1-800-874-2273 or via web chat at MHSNurseAdviceLine.com.

Civilian employees should call their medical provider or the closest hospital.

Am I required to wear a face mask?

While off post, Soldiers, civilians and family members should adhere to all State and City & County guidance. Visit https://oneoahu.org for more information. Children age five and older are required to wear a face mask or covering off post.

A cloth face covering or mask is required on post any time you can't maintain six feet distance from others. They are required when entering any AAFES facility or Commissary. Children age two and older are required to wear a face mask or covering on post.

Additionally, per U.S. Army Hawaii Operations Order 253-20 (it is marked for official use only so it cannot be posted online), all Soldiers:

  • Will wear a face mask when in government buildings.
  • Will wear masks off post when transiting from their vehicle to their destination
  • Will also wear masks while in vehicles and with non-family members.
  • Will still adhere to state/local policies when in restaurants, stores etc.
  • Will engage in physical distancing and wear a mask while in any social setting with non-family members.
  • Will wear a mask when not actively engaged in physical training (e.g. in formation, cooling down, etc.)

The Department of Defense face mask guidance is available at https://media.defense.gov/2020/Apr/05/2002275059/-1/-1/1/DOD-GUIDANCE-ON-THE-USE-OF-CLOTH-FACE-COVERINGS.PDF

Face mask guidance from the Centers for Disease Control and Prevention is available athttps://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/cloth-face-cover-guidance.html

What is the treatment for COVID-19?

There is no specific antiviral treatment for the coronavirus. People who think they may have been exposed to the virus should contact their healthcare providers immediately.

What are Soldiers authorized to use as a cloth face covering?

Soldiers are authorized to wear the neck gaiter and other cloth items, such as bandanas and scarves, as face coverings. Soldiers should not, however, fashion face coverings from Army Combat Uniforms or other materials that have been chemically-treated. Personal protective equipment, such as N95 respirators or surgical masks, must be reserved for use in medical settings.

I have a medical condition that prevents me from wearing a face mask/covering. Can I still go to the PX or Commissary?

Cloth face coverings or masks are required.

If you cannot wear a face mask or covering, we would recommend you find an alternative to being out in public in order to reduce possible exposure such as having another family member or friend do your shopping for you, shopping during risk population hours, or looking into services that deliver your groceries/purchases or offer curbside pickup.

 

VISITOR ACCESS, HAWAII QUARANTINE & STAY HOME ORDERS

Am I allowed to bring guests on base?

No. There is a temporary visitor access restriction policy in place.

Visitors will not be allowed on post unless they are here to provide an essential service.

An exception form must be filled out and validated by the sponsor's company commander, or equivalent civilian supervisor. Exception forms should be submitted at least 14 days in advance of the visitor's arrival.

The updated policy is available at: https://home.army.mil/hawaii/index.php/download_file/3357/1236

The exception request form is available at: https://home.army.mil/hawaii/index.php/download_file/view/3762/1236

A fact sheet that covers the policy is available at: https://home.army.mil/hawaii/index.php/download_file/view/3763

What is the visitor pass process for authorized visitors?

Local, short-term visitors may take their signed Visitor Access Request Form to the nearest Vehicle Processing Center to complete a background check and be issued a 24 hour temporary pass.

Visitor from out-of-state must have a pass issued from the Visitor Control Center at Leilehua Golf Course. The sponsor should bring the signed Visitor Access Request Form to the Visitor Control Center prior to the visitor's arriving flight to be issued a temporary restriction of movement or quarantine pass. Sponsors must their DoD ID, along with a photocopy of their visitor's driver's license, passport, or state identification. Sponsors must also fill out and submit a Controlled Access Pass application. The Visitor Control Center will complete a background check and issue a restriction of movement pass that will only allow the visitor to enter the installation to begin the state-mandated quarantine period. Once the quarantine period is complete, the visitor and Sponsor should return to the Visitor Control Center to be issued a new visitor access pass (please also bring the signed Visitor Access Form).

Authorized visitors to U.S. Army Garrison Hawaii installations may utilize the State's pre-travel testing program, but official documentation must be provided from the state of Hawaii to the Visitor Control Center. If documentation is not provided, the Visitor Control Center will not issue a new pass until the full 14-day quarantine period is complete.

I have a relative who comes to babysit my children while I work. Will they be able to enter?

Yes, authorized childcare providers (to include educators or tutors) are still being issued visitor passes.

My child has a tutor. Can they still come on post?

Yes, authorized childcare providers (to include educators or tutors) are still being issued visitor passes.

My child takes piano lessons. Can their teacher still come on post?

Yes, authorized childcare providers (to include educators or tutors) are still being issued visitor passes.

Do I have to self-quarantine when I arrive in Hawaii?

Yes, everyone must quarantine when they arrive in Hawaii from out of state.

  • Soldiers: You will be directed on restriction of movement orders and cannot leave your home/hotel room for 14 days except to seek urgent/emergency medical care. This is per U.S. Army Pacific and U.S. Army Hawaii operations orders and applies to all Soldiers. When you arrive at the airport and check in with the Replacement Detachment, you will receive a restriction of movement counseling with more information. The State of Hawaii did exempt service members who are moving to Hawaii on orders, but the Indo-Pacific, U.S. Army Pacific and U.S. Army Hawaii orders override the State's exemption.
  • Family members (of a Soldier): You are subject to the State's 14-day quarantine. You cannot leave your home/hotel room for 14 days except to seek urgent/emergency medical care.
  • Civilian employee on official travel: You will be directed on restriction of movement orders and cannot leave your home/hotel room for 14 days except to seek urgent/emergency medical care.
  • Civilian employee on leisure travel: You are subject to the State's 14-day quarantine. You cannot leave your home/hotel room for 14 days except to seek urgent/emergency medical care.
  • Family member (of a civilian employee): You are subject to the State's 14-day quarantine. You cannot leave your home/hotel room for 14 days except to seek urgent/emergency medical care.
There is also a partial inter-island quarantine in effect. Travelers going to Kalawao, Kauai, Hawaii and Maui counties will be required to quarantine for 14 days.

I have family/friends coming to visit. Do they have to self-quarantine?

Anyone visiting Hawaii from out of state is required to self-quarantine for 14 days per the State's emergency order unless they take a pre-travel COVID-19 test and test negative. For more information, visit https://hawaiicovid19.com/travel/.

Authorized visitors to U.S. Army Garrison Hawaii installations may utilize the State's pre-travel testing program, but official documentation must be provided from the state of Hawaii to the Visitor Control Center. If documentation is not provided, the Visitor Control Center will not issue a new pass until the full 14-day quarantine period is complete.

Please note visitors are currently not allowed on post unless they're here to provide an essential service.

If one person in the household is on restriction of movement orders or quarantining, does everyone else in the house have to do the same?

No.

If anyone who is on restriction of movement orders or quarantining and develops symptoms or is suspected to have COVID-19, everyone else in the home will need to quarantine until cleared.

Information from the State on quarantining is available at https://hawaiicovid19.com/wp-content/uploads/2020/03/Quarantine-Instructions_032220.pdf.

Information from U.S. Army Hawaii is available in Attachment 3 of Operations Order 253-20. The full operations order is marked for official use only and cannot be posted online. A copy is available on the U.S. Army Hawaii SharePoint or from operations offices.

Are we still under a stay-home order?

Both the City & County of Honolulu and State of Hawaii emergency proclamations that deal with COVID-19 have stay-home proclamations in them.

Effective Sept. 24, the City & County of Honolulu is in Tier 1 of the Recovery Framework. Social gatherings are allowed again, and most businesses are considered essential and have reopened. For more information about what is and isn't allowed, visit http://www.oneoahu.org/.

City & County of Honolulu emergency proclamations are available at https://www.honolulu.gov/mayor/proclamations-orders-and-rules.html.

State of Hawaii emergency proclamations are available at https://governor.hawaii.gov/emergency-proclamations/.

What can and can't I do?

Soldiers and civilian employees, when off-post and off-duty, as well as family members must follow the City & County of Honolulu's and State of Hawaii's emergency orders.

For an updated list of what is allowed and what isn't, visit https://www.oneoahu.org/faqs.

City & County of Honolulu emergency proclamations are available at https://www.honolulu.gov/mayor/proclamations-orders-and-rules.html.

State of Hawaii emergency proclamations are available at https://governor.hawaii.gov/emergency-proclamations/.


Can I still have friends over for dinner?

Social gatherings are allowed in your home in groups of up to five people.

Please note no visitors are currently allowed on post unless they're here to provide an essential service.

Can my children play with their friends outside or have sleepovers?

Social gatherings are allowed in groups of up to five people.

I have more than five people in my family. Are we allowed to do things together on post?

Yes. Families (regardless of size) are able to do things together on post.

Off post, City & County guidelines must be followed, which do currently limit groups to five regardless of household/family affiliation.

 

ID CARDS, DRIVER'S LICENSES, SAFETY CHECKS & VEHICLE REGISTRATION

Can I still get an ID card?

The DEERS/ID Card Office is still open but no longer allows walk-ins. You must make an appointment at https://idco.dmdc.osd.mil/idco/.

Please note there are changes to ID cards regarding who needs one, and whether or not they expire. Visit https://home.army.mil/hawaii/index.php/garrison/dhr/mpd/deers-id-cards for more information.

Can I still get my common access card's pin reset?

Yes.

Active duty personnel assigned to the following units need to go to their S-1 for assistance (25th ID, 8th TSC, 500th MI Bde., USARPAC HQ/STB).

For all other Soldiers or civilian employees, you can either do a walk-in, or schedule an appointment online.

Do I still need a Real ID?

Yes, but not this year. The Real ID deadline has been pushed back to Oct. 21, 2021.

How do I make changes to DEERS or add a dependent?

My driver's license expires soon. How do I get a new one?

Visit http://www.honolulu.gov/csd/dllicense.html for more information. If you have questions about renewing your driver's license and the info wasn't on the City & County's website, call (808) 768-9100.

If you lose your license during the COVID-19 pandemic, you can request a new one online at https://www1.honolulu.gov/duplicates/ or call (808) 768-9100.


My safety check expires soon. How do I get a new one?

Safety check stations are currently open.

My vehicle registration expires soon. How do I renew it?

There is no extension on vehicle registration expiration dates. Registrations can be renewed by mail, online or at a kiosk.

Visit https://www.honolulu.gov/cms-csd-menu/site-csd-sitearticles/38020-city-services-smart-options.html for more information.

The address to mail in your registration paperwork and check (include either form CSL50 (non resident) or CSL50A (resident) from your unit S-1 or personnel office is:

Motor Vehicles, Licensing & Permits
P.O. Box 30330
Honolulu, HI 96820-0330

If you have additional questions about renewing your vehicle registration, call (808) 768-4325.

 

CHILD CARE & SCHOOL

Are child care facilities open?

Child Development Centers, School Age Centers and Family Child Care homes are open Monday-Friday, from 5:30 a.m.-6 p.m.

Families who choose not to use child care at this time due to COVID-19 will not have to pay to keep their spot, will have all amounts paid that were not used prorated, and their spot will be saved regardless of whether they used a child development center or family child care home.


If Child, Youth and School Services facilities close, do I still have to pay for those services? Will I lose my spot?

Effective March 19, patrons who self-quarantine or are on restriction of movement orders with their children will have their fees prorated to their account for the days that the child was not using care.

Key and Essential personnel who are receiving child care will continue to pay whatever they are normally scheduled to pay.

Children who are enrolled in the Child Development Centers, Family Child Care homes and the School Age Centers will not lose their child care slot if patrons take necessary precautions to keep their family safe and elect to stay home, or if the facilities are closed.

What is the status of the schools?

Public schools are run by the state's Department of Education.

The 2020/2021 school year started Aug. 17. All Hawaii Department of Education schools will be on a common calendar this school year.

Parents and students should visit their school's website and social media sites for additional information regarding virtual learning and other resources.

For more information, visit http://www.hawaiipublicschools.org/ConnectWithUs/MediaRoom/PressReleases/Pages/COVID-19-Information-Updates.aspx.

I have a question about my child's Individualized Educational Plan. Who can I talk to?

Please reach out to the Exceptional Family Member Program at (808) 787-4227.

I have more questions about schools. Who can I talk to?

Please reach out to the School Support Services office and speak with a School Liaison Officer. They can be reached at (808) 655-8326.

Due to my child's school schedule or child development or school age center limited capabilities, I have an issue with child care. What should I do?

Anyone who will be impacted by upcoming changes at the child development or school age centers, or Department of Education classroom schedules, should talk to their chain of command or supervisor. Let them know what your situation is. They should work with you to take into account both your work and your childcare needs to work out a plan that suits you and your family.

 

INSTALLATION OFFICES & SERVICES

What facilities are open, closed or operating under modified hours?

For a full listing, click on the "Garrison Services & Closures" tab (on a desktop. If you're on a mobile phone, scroll down).

I need a new ID card. Am I still able to get one?

The DEERS/ID Card Office is still open but no longer allows walk-ins. You must make an appointment at https://idco.dmdc.osd.mil/idco/.

Please note there are changes to ID cards regarding who needs one, and whether or not they expire. Visit https://homeadmin.army.mil/hawaii/index.php/garrison/dhr/mpd/deers-id-cards for more information.

Are dining facilities and on post restaurants still open?

Yes. All dining facilities and on post restaurants are open (except for Mulligan's Bar & Grill -- it is closed). In-person dining is restricted to groups of five.

Can the commissary offer curbside pick up?

The commissary is not resourced to provide this service. We do not anticipate this service being available anytime soon.

The commissary has taken other steps to ensure the health and safety of its customers, to include increased sanitation of all departments.

Is the installation closed? Can I still sign on guests?

The installation is not closed. There is a temporary visitor access control policy in place though. Visitors are not allowed on post unless they are providing an essential service.

Gate guards are no longer physically taking cards to scan them.

Are the gyms open?

There are four FMWR gyms open for active duty personnel only. Visit https://hawaii.armymwr.com/programs/physical-fitness-center for more information.

Fitness classes at the housing community centers are canceled, and their fitness centers are closed.

Staying active helps keep us healthy. We are fortunate to live on a tropical island — take the opportunity to go outside and work out.

Check out more fitness resources on the "Wellness Resources" tab (there are no tabs on mobile devices).

There's a power outage scheduled during this time. Is there any way it can be rescheduled when we aren't supposed to be staying home and engaging in social distancing?

Whenever possible, we will make every effort to reschedule utility outages. Some are unable to be rescheduled though due to contractual obligations or because they are required by the off-post utility provider.

Are we allowed to trick-or-treat this year?

Yes. Trick-or-treating on the installation is authorized from 5-8 p.m. on Oct. 31.

COVID-19 measures will apply (currently that means no groups larger than five unless part of the same family/household, face masks for anyone age 2 and up who can't maintain six feet of distance from others, etc.

Please note the installation is still under a temporary visitor restriction policy. Guests will not be allowed on post unless tehy are here to provide an essential service.

 

SOLDIERS, EXERCISES & OPERATIONAL IMPACTS

What do I do if I am on Restriction of Movement and I feel sick?

Personnel under Restriction of Movement orders will check their temperature twice daily and contact medical personnel and their chain of command if they have a reading of 100.4 degrees or greater or experience respiratory symptoms (cough, sore throat, difficulty breathing, shortness of breath).

Healthcare providers will screen you over the phone and tell you if you need to come to the clinic or receive testing for COVID-19.

Will Soldiers who are overseas be “quarantined” upon redeployment?

All Soldiers and civilian personnel returning to Hawaii from travel are subject to the Force Health Protection Guidance and screening measures.

This means upon their return, personnel are directed to restriction of movement orders for 14 days, practice phyiscal distancing, and self-monitor for potential symptoms of COVID-19 including taking their temperature twice a day.

Are units on essential manning?

Yes, U.S. Army Hawaii units are on minimal mission essential manning. Unit commanders (battalion level) determine who and what is essential and who and what is not.

Talk to your chain of command if you're not sure of your status.

Who determines who and what are essential and not essential?

Unit commanders (battalion level) determine what and who is essential and what and who is not.

If you have a question or concerns about your status, you should bring them up to your chain of command.

Is training starting back up?

Yes.

For the 25th Infantry Division, there are guidelines regarding to what level training can be conducted at. Refer to U.S. Army Hawaii Operation Order 270-20 Operation Lightning Expert for more information (it is marked for official use only so it cannot be posted online).

What are the current guidelines for units conducting physical training, or PT?

Per U.S. Army Hawaii, unit physical training will be conducted at the squad level in the Army Physical Fitness Uniform, or APFU.

When not actively engaged in physical training (e.g. in formation, cooling down, etc.), masks will be worn.

Review U.S. Army Hawaii Operations Order 253-20 for more information (it is marked for official use only so it cannot be posted online).

What are the rules regarding wearing a face mask?

While off post, Soldiers, civilians and family members should adhere to all State and City & County guidance. Visit https://oneoahu.org for more information.

A cloth face covering or mask is required on post any time you can't maintain six feet distance from others. They are required when entering any AAFES facility or Commissary.

Additionally, per U.S. Army Hawaii Operations Order 253-20 (it is marked for official use only so it cannot be posted online), all Soldiers will:

  • Wear a mask when in any business, government building, or common area, or anywhere when they are unable to manage appropriate social distancing.
  • Will wear masks on and off post when in uniform and transiting from POV to destinations or when entering public buildings.
  • Soldiers are not required to wear masks while in their POVs, unless with non-family members.
  • Soldiers will still adhere to state/local policies when in restaurants, stores.
  • When not actively engaged in physical training (e.g. in formation, cooling down, etc.), masks will be worn.

 

TRAVEL (OFFICIAL)

Is the stop movement order still in place?

Yes. The stop movement order was modified May 26 to transition to a conditions-phased approach to personnel movement and travel restrictions.

All Department of Defense service members and civilian personnel and dependents whose travel is government-funded, will stop movement, both internationally and domestically, while this memorandum is in effect, unless the conditions listed in the memo are met.

The Department of Defense releases the status of military installations every Wednesday. The most recent version was published Oct. 21.

Note: Professional military education programs are exempt from travel restrictions and do not require an exception to policy to attend in either a PCS or TDY status. The service member attending professional military education, however, is required to have a memo signed by his/her Chain of Command (recommend Company Commander at minimum).

Has Hawaii met the required conditions to resume travel to/from the state?

No, it has not. In order to continue to travel to or from Hawaii on official orders, you must request an exception to policy.

The Department of Defense releases the status of military installations every Wednesday. The most recent version was published Oct. 21.

What is Hawaii's status? Are we green?

The Department of Defense releases the status of military installations every Wednesday. The most recent version was published Oct. 21.

Hawaii is not yet green and an exception to policy is needed to complete any official travel (PCS, TDY, etc.).

What if I already recieved an exception to travel under the previous stop movement order?

It is still valid.

Does the travel restriction affect those who must travel for medical treatment?

No. Travel for medical treatment is still allowed.

Can service members ETS and retire within the directive window?

The order to stop travel does not apply to ETS or retirements.

Anyone traveling on official orders from the U.S. to another country is now required to complete a 14-day restriction of movement or quarantine. If the country does not require it upon your arrival, you must complete it before leaving the U.S.

Where can I go for help?

If you're a Soldier or Department of Army civilian affected by the Department of Defense's travel restrictions, first consult with your chain of command or supervisor if you have questions or concerns.

Additionally, you can call the U.S. Army's 24-hour hotline at 1-800-582-5552, and choose option 5, for guidance.

Are there any exceptions to the official travel stop movement order?

Yes; waivers are available for mission-related, humanitarian or extreme hardship reasons. The approval levels vary depending on the type and location of travel. Requests are evaluated on an individual basis based on all of the information submitted.

Soldiers should work with their company commander and first sergeant to submit a waiver. Company and battalion commanders cannot deny a waiver.

All documentation must be submitted electronically.

How do I submit a waiver?

Soldiers should work with their company commander and first sergeant to submit a waiver. Company and battalion commanders cannot deny a waiver.

All documentation must be submitted electronically.

I previously submitted an ETP and it was denied. Should I resubmit?

Yes; the Army put out new guidance and is asking anyone who previously submitted an exception to policy that was denied to resubmit one.

Common reasons to submit a waiver include: already shipped household goods or vehicle; purchased a home; undue stress on the family; service member or spouse are pregnant and the delays may make it impossible to fly after a certain point, etc.

How does this affect service members who are about to deploy, are deployed, or are about to redeploy home?

There is not an answer that covers all bases – most situations will be unique. While deployments likely fall in to the category of mission-essential travel, commanders will make decisions based on the circumstances of each deployment and the status of COVID-19’s spread.

I have an approved ETP for official travel. Are there any requirements I should be aware of?

Yes. Your chain of command or personnel office can brief you on everything you need to know.

Of note, anyone traveling on official orders from the U.S. to another country is now required to complete a 14-day restriction of movement or quarantine. If the country does not require it upon your arrival, you must complete it before leaving the U.S.

Some countries also require a negative COVID-19 test either before you travel or upon your arrival. If you are required to take a COVID-19 test before traveling, your primary care manager can order it for you.

 

TRAVEL (PERSONAL)

What are the current travel restrictions?

Soldiers are only able to take leave in the local area (entire state of Hawaii). Exceptions can be requested and are approved by battalion commanders (for domestic travel) and brigade commanders (for international travel).

Civilian employees have no restrictions on leave, but their supervisors may deny requests for leave due to mission related requirements. Additionally, civilians may need to use personal leave for the 14-day restriction of movement if the civilian cannot telework.

Any Soldier stationed in Hawaii and returning to Hawaii from personal travel will be placed on 14-day restriction of movement orders. Soldiers stationed in Hawaii can not use the State's pre-travel testing program.

Any Soldier not stationed in Hawaii and traveling to Hawaii for personal leave is subject to the State's 14-day quarantine unless they test out of it using the State's pre-travel testing program, .

Family members are subject to the State's 14-day quarantine unless they test out of it using the State's pre-travel testing program, whether they are traveling officially or personally.

Is personal travel restricted for civilian employees or family members?

No. However, we recommend you take a look at the current CDC guidance and make the decision that is best for your family.

The CDC does not recommend traveling, even within the U.S. You can view their guidance at https://www.cdc.gov/coronavirus/2019-ncov/travelers/index.html.

In addition, some civilian employees may have their leave canceled due to mission requirements, and may have to use personal leave for the any required restriction of movement periods.

I have family visiting next week/month. Should they still come?

Anyone traveling to Hawaii (either returning or a visitor) must self-quarantine for 14 days in their home or hotel unless they test out via the State's pre-travel testing program.

Additionally, all escort privileges have been suspended and you will not be able to sign your guests on to post.

We recommend you take a look at the current CDC guidance and make the decision that is best for your family.

The CDC does not recommend traveling, even within the U.S. You can view their guidance at https://www.cdc.gov/coronavirus/2019-ncov/travelers/index.html.

The garrison recommends anyone planning an upcoming trip to postpone their visit.

Can military members still take leave?

Service members may only take leave in the local area. This is being done to limit the spread of and potential exposure to COVID-19.

Exceptions can be requested and are approved by battalion commanders (for domestic travel) or brigade commanders (for international travel).

 

TREATMENT, RESPONSE & OTHER MEDICAL QUESTIONS

How many, if any, cases of the COVID-19 Virus are there on U.S. Army Hawaii installations?

Only the Department of Defense or the branches of service will release numbers of confirmed COVID-19 cases. Numbers of people in isolation, quarantine or possibly infected will not be released.

All cases are reported to the State's Department of Health on a daily basis.

How do I know if I should get tested for the COVID-19 Virus? What do I do if I am exhibiting cold-like symptoms?

Not feeling well and need medical advice? Concerned you have COVID-19 or have been exposed to the virus?

Always call before going to a medical treatment facility (call 911 for an emergency).

Tricare beneficiaries can reach the Tricare Nurse Advice Line 24/7 at 1-800-874-2273 or via web chat at MHSNurseAdviceLine.com.

Civilian employees should call their medical provider or the closest hospital.

What should non-Tricare civilians do regarding COVID-19 testing?

Non-Tricare beneficiaries should contact their primary care provider regarding COVID-19 testing.

I am exhibiting COVID-19 symptoms. Why am I not being tested?

In accordance with the CDC, testing is only done if you meet their established criteria. This may change as more tests become available.

That's why it is so important to engage in social distancing and isolate yourself from your family members when you're sick.

Can I just show up at any testing site to be tested for COVID-19?

Not necessarily.

For on post testing locations, you must be screened before being tested. If you have symptoms that meet the testing criteria, your provider will order you a COVID-19 test.

If you have flu-like symptoms or believe you have COVID-19, we ask that you call your health care provider or the Hawaii COVID-19 information hotline before going directly to a clinic or hospital. Medical representatives can screen you for the virus and help coordinate your best option for medical care.

Both Tripler Army Medical Center and Desmond T. Doss Health Clinic are offering drive-thru COVID-19 testing at Fort Shafter Flats and the Desmond T. Doss Health Clinic Schofield Barracks.

The Desmond T. Doss Health Clinic site is open Monday-Friday, 1-5 p.m. in the clinic's parking garage (third floor). On Saturday and Sunday, testing will be conducted at the Acute Care Clinic.

The Fort Shafter Flats (Bldg. 1507, Signal Road) site is open Monday-Friday, 9 a.m.-3 p.m. and Saturday from 9 a.m.-noon.

For more information, please call the Hawaii COVID-19 Information Hotline at 1-888-683-2778, option #8, Monday through Friday 6:30 a.m. – 4 p.m.

Off post testing locations have their own procedures in place. Check with them direct to find out if you must be screened first.

What does the test entail?

A simple nasal swab is all that is needed to test for COVID-19.

How is testing prioritized?

Your health care provider will make that decision based on your exposure risk, symptoms, and guidance from the CDC. There is a screening process to determine who should get tested.

How long does it take to get results?

The time it takes to get results varies depending on where the test is performed. We’re working to expedite the testing process and more testing sites at military treatment facilities are coming online daily.

What’s the difference between testing and screening for COVID-19? Who gets what?

The screening process begins with a series of questions regarding your symptoms. Your answers will help the provider decide whether your symptoms may be due to COVID-19 or another illness requiring treatment. If the provider recommends you get a COVID-19 test they will order you a test and provide you with information on where to get tested.

For more information regarding screening or testing, please call the Hawaii COVID-19 Information Hotline at 1-888-683-2778, option #8, Monday through Friday 6:30 a.m.–4 p.m.

Are there any special screening processes in place at military health clinics?

Yes. All military health clinics in Hawaii have consolidated entry points in order to have trained staff screen and identify anyone who is ill.

Follow signs and all instructions from personnel when seeking care at a health care facility.

Entry into health facilities will be restricted until you have been screened by one of the checkpoints. Once screened you will be given an identification sticker that must be worn through your stay.Additionally, those identified with symptoms will be required to wear a mask.

If you think you have COVID-19, please call before arriving. Tricare beneficiaries should call the Nurse Advice Line at 1-800-874-2273. Non-Tricare beneficiaries should call their health provider.

Where are drive-thru screening and testing taking place?

Desmond T. Doss Health Clinic and Tripler Army Medical Center are offering drive-thru COVID-19 testing at the Desmond T. Doss Health Clinic on Schofield Barracks and on Fort Shafter Flats.

The Desmond T. Doss Health Clinic site is open Monday-Friday, 1-5 p.m. in the clinic's parking garage (third floor). On Saturday and Sunday, testing will be conducted at the Acute Care Clinic.

The Fort Shafter Flats (Bldg. 1507, Signal Road) site is open Monday-Friday, 9 a.m.-3 p.m. and Saturday, 9 a.m.-noon.

For more information, please call the Hawaii COVID-19 Information Hotline at 1-888-683-2778, option #8, Monday-Friday 6:30 a.m.–4 p.m.

Garrison Services & Closures

Use the table of contents below to jump to a certain topic. To quickly search for a question, click Ctrl+F on your keyboard (or use the address bar on a  mobile device) to find specific words.

Access Control/Emergency Services | Back to Top

Gates

All gates are open their usual schedule. Visit https://home.army.mil/hawaii/index.php/about/visitor-information for more information.

Gate guards will not touch your ID card; please hold out so they can scan.

911/Emergency Services

No change

Visitor Control Center

No visitors are allowed on post unless they are providing an essential service.

The temporary visitor restriction policy is available at https://home.army.mil/hawaii/index.php/download_file/3357/1236.

There's a handout that explains the policy available at https://home.army.mil/hawaii/index.php/download_file/3608/0.

Visit https://home.army.mil/hawaii/index.php/about/visitor-information for more information.


Community Compliance Office

Not open for in-person transactions. Call (808) 656-0456 or send an email to usarmy.wheeler.id-pacific.list.des-cco@mail.mil.

Police Records & Admin

Not open for in-person transactions. Call (808) 655-9488 or (808) 655-4688 for the North region, or (808) 438-1567 or (808) 438-7114 for the South region.

Out-processing can be done in person at either the Fort Shafter or Schofield Barracks Military Police stations.

Child Care, Youth & School | Back to Top

Child Development Centers

Open.

For more information, call (808) 656-0093, or visit https://hawaii.armymwr.com/programs/child-development-centers-cdc.

Family Child Care Homes

Limited homes are open.

For more information, call (808) 656-0093 or visit https://hawaii.armymwr.com/programs/family-child-care-fcc.

Hourly Care (Soldier & Family Assistance Center)

Closed

Parent Central Services

Schools

School Age Centers (All)

Open.

For more information, call (808) 656-0093 or visit https://hawaii.armymwr.com/programs/school-age-centers.

Youth Centers (All)

Closed

SKIES Unlimited

Closed

Youth Sports & Fitness

Closed.

Army Community Service | Back to Top

All services

Open.

For more information, call (808) 787-4227 or visit https://hawaii.armymwr.com/programs/acs-welcome.

Emergency Family Assistance Center

Closed as of May 29. Call (808) 787-4227 for assistance.

Family and Morale, Welfare & Recreation | Back to Top

Arts & Crafts Center

Automotive Skills Center

Open.

Visit https://hawaii.armymwr.com/categories/auto for more information.

Bowling Centers

Open.

Visit https://hawaii.armymwr.com/categories/recreation for more information.

Financial Management Office

Limited staffing

Information Technology Office

Services provided virtually

Installation-wide/Special Events

Canceled

Intramural Sports

Closed

Leilehua Golf Course

Open.

Visit https://hawaii.armymwr.com/categories/recreation for more information.

Leisure Travel Services

Closed

Library (Sgt. Yano, Schofield)

Open.

Follow them on Facebook at https://www.facebook.com/USAGHawaiiLibraries/.

Visit https://hawaii.armymwr.com/categories/libraries for more information.

Library (Shafter)

Open.

Follow them on Facebook at https://www.facebook.com/USAGHawaiiLibraries/.

Visit https://hawaii.armymwr.com/categories/libraries for more information.

Marketing Office

Services provided virtually

Nagorski Golf Course

Open.

Visit https://hawaii.armymwr.com/categories/recreation for more information.

Outdoor Recreation

Open.

Visit https://hawaii.armymwr.com/categories/recreation for more information.

Pet Kennels

Physical Fitness Centers (Gyms)

The Fort Shafter, Martinez (Schofield Barracks), Tripler and Wheeler Physical Fitness Centers are open to active duty personnel only.

All other gyms and physical fitness centers are closed.

Visit https://hawaii.armymwr.com/programs/physical-fitness-center for more information.

Pililaau Army Recreation Center

Cabins are open for reservations. Call (808) 696-4158 for more information.

The Beach House by 604 is open for take out and in-person dining, but all customers must park outside of the recreation area due to construction. Parking is for registered guests only.

The beach is open, but thru-access is only available for registered guests and active duty personnel and their families.

Visit https://hawaii.armymwr.com/programs/pillar-army-recreation-center-parc for more information.

Swimming Pools

Aliamanu and Helemano Military Reservations' pools are closed.

Richardson (Schofield) and Tripler pools are open.

Island Palm Communities community pools and splash parks are open.

Visit https://hawaii.armymwr.com/programs/aquatics or https://www.islandpalmcommunities.com/schofield-barracks/island-palm-communities/amenities/ for more information.

Tropics Recreation Center

Open.

Visit https://hawaii.armymwr.com/categories/recreation for more information.

Tropics Recreation Center Barber Shop

Warehouse/Safety/Maintenance

Closed

Installation Services & Resources | Back to Top

Armed Services YMCA - Children's Waiting Rooms at Health Clinics (All)

Open. To make an appointment, call (808) 433-8410 for the Desmond T. Doss Health Clinic on Schofield Barracks, or (808) 433-3270 for Tripler Army Medical Center.

Visit https://www.asymca.org/honolulu-news/cwr for more information.

Armed Services YMCA - Food Pantry

Open.

Call (808) 624-5645 for more information.

Armed Services YMCA - Ohana Food Drop

Held fourth Monday of the month from 12:30-2:30 p.m. at Wheeler Army Airfield location. Open to all military and Department of Defense civilian employees and their families.

Visit https://www.asymca.org/honolulu-hi for more information.

Athletic Fields & Courts

Open but restrooms are closed.No groups larger than five.

Community Compliance Office

Not open for in-person transactions. Call (808) 656-0456 or send an email to usarmy.wheeler.id-pacific.list.des-cco@mail.mil.

Consolidated Legal Center

Reduced staffing. Notaries and power of attorney available on a walk-in basis.

Additional information available at https://home.army.mil/hawaii/index.php/download_file/3350/0.

Emergency Family Assistance Center

Closed. Call (808) 787-4227 for assistance.

Hiking Trails

Open.

For the Kolekole Hiking Trail, the trail is only open on select weekends when there isn't training being conducted. Once the schedule is known, it is posted at https://home.army.mil/hawaii/index.php/my-fort/recreation/hiking.

Motorcycle Safety Classes

To register for a motorcycle/traffic safety course please visit https://imc.army.mil/airs/usg_disclaimer.aspx.

Courses are for active duty only and a common access card is required to register.

To register, login and then select
1. Region - Pacific
2. Garrison - Hawaii
3. Courses - select from the drop down
4. Fill in all requested data and hit save 5. Follow the remaining prompts and log out

Please call (808) 656-1166 or (808) 656-1168 for additional questions about the training course.

HI-5 Recycling Redemption (at PXes on Fort Shafter and Schofield Barracks)

Closed

Religious Services

Religious services are offered both virtually and in-person (with some limitations).

Visit https://home.army.mil/hawaii/index.php/download_file/3364/0 for a listing of services and links, or follow https://www.facebook.com/HawaiiRSO on Facebook.

SHARP

Services provided by appointment only or by telephone. Face-to-face training has been suspended.

Visit https://home.army.mil/hawaii/index.php/garrison/sharp for more information.

Tropic Lightning Museum

Will reopen Oct. 6.

Visit https://home.army.mil/hawaii/index.php/tropic-lightning-museum for more information.

U.S. Army Museum of Hawaii

Will reopen Oct. 6.

Visit https://home.army.mil/hawaii/index.php/army-museum for more information.

USO Fort Shafter

Open.

Visit https://hawaii.uso.org/ for more information.

USO Schofield Barracks

Open.

Visit https://hawaii.uso.org/schofield for more information.

Veterinary Treatment Facilities

All locations (Fort Shafter, Joint Base Pearl Harbor-Hickam, Marine Corps Base Hawaii-Kaneohe, Schofield Barracks) are no longer providing routine care for pets.

The VTFs will continue to provide the following services for pets:

  • Health certificates, as required
  • Rabies vaccines that will expire within the next 14 days
  • Vaccinations and deworming for puppies and kittens under 17 weeks old
  • Pharmacy refill services

Care for government-owned animals and military working dogs is not affected by this change.

Visit https://phc.amedd.army.mil/organization/Pages/VtfByLocation.aspx?loc=HI for more information.

Visitor Control Center

Visitors are not allowed on post unless they are providing an essential service.

The temporary visitor restriction policy is available at https://home.army.mil/hawaii/index.php/download_file/3357/1236.

There's a handout that explains the policy available at https://home.army.mil/hawaii/index.php/download_file/3608/0.

Visit https://home.army.mil/hawaii/index.php/about/visitor-information for more information.

Health Services | Back to Top

Drive-thru COVID-19 Testing

The Desmond T. Doss Health Clinic site is open Monday-Friday, 1-5 p.m. in the clinic's parking garage (third floor). On Saturday and Sunday, testing will be conducted at the Acute Care Clinic.

Tripler Army Medical Center conducts drive-thru testing at Fort Shafter Flats (Bldg. 1507, Signal Road) and is open Monday-Friday, 9 a.m.-3 p.m.and Saturday, 9 a.m.-noon.

Civilian employees should contact their health care provider to determine the best location for them to go to for testing.

Routine medical care

As a part of our phased approach to opening back up, Tripler Army Medical Center and Desmond T. Doss Health Clinic are prioritizing appointments and services that have an impact on readiness and deployability. From there we will continue to look at a phased approach to opening up other medical capabilities. Please call the appointment line for questions at 1-888-MTF-APPT.

The Desmond T. Doss Health Clinic has reopened limited clinical activities for active duty service members that build readiness; focus is providing limited services that maintain MRC 1 and those that improve or remove deployment limiting conditions. Services that will begin to have availability include hearing, optometry, physical therapy, occupational therapy, chiropractic services, podiatry, brain injury, and Periodic Health Assessment (PHA) appointments.

Urgent Care

Desmond T. Doss Health Clinic's Acute Care Clinic is open.

Call ahead of time (1-888-683-2778, and choose option 8). if you're concerned you have COVID-19 or have been in contact with someone with COVID-19.

Emergency Care

Tripler Army Medical Center's Emergency Room is open.

Call ahead of time (1-888-683-2778, and choose option 8). if you're concerned you have COVID-19 or have been in contact with someone with COVID-19.


Army Substance Abuse Program

All other operations by appointment only with increased cleaning/sanitation. All trainings/classes/meetings of 10 or more people will be canceled or rescheduled.

Dental Clinics

The Schofield Barracks Dental Clinic and Na Koa Dental Clinic are open for Dental Readiness Class 4 exams by appointment only. The Schofield Barracks Dental Clinic is also open for Dental Readiness Class 3 appointments only. Please call (808) 433-6825 if you are an active duty Soldier who is DRC3 or DRC4 (red on MEDPROS for an exam) or in need of a separation or deployment exam.

The Bhaskar Dental Clinic on Fort Shafter is open for in/out-processing from Monday-Friday 8-11:15 a.m. and 12:15-4 p.m. For Dental Readiness Class 4 or separation or deployment exam appointments please call (808) 438-5555 or (808) 438-5554.

The Tripler Army Medical Center Oral and Maxillofacial Clinic and Pediatric Dentistry Clinic are open for emergency referrals and dental consultation services, Monday-Friday, from 7:15 a.m.-4:15 p.m. Please call front
desk personnel at (808) 433-9579 with questions/concerns, or scheduling changes.

Substance Use Disorder Clinical Care

All operations by appointment only with increased cleaning/sanitation. All trainings/classes/meetings of 10 or more people will be canceled or rescheduled.

Desmond T. Doss Health Clinic

List of available services and clinic modifications

The clinic has reopened limited clinical activities for active duty service members that build readiness; focus is providing limited services that maintain MRC 1 and those that improve or remove Deployment Limiting Conditions. Services that will begin to have availability include hearing, optometry, physical therapy, occupational therapy, chiropractic services, podiatry, brain injury, and PHA appointments.

Anyone coming to the clinic must enter through screening checkpoints. Masks or other face coverings are required.

Offers drive-thru COVID-19 testing, Monday-Friday, 1-5 p.m. in the parking garage (third floor). Testing is also provided at the Acute Care Clinic Saturday-Sunday. For more information, follow the clinic on Facebook or download their mobile app.

Tripler Army Medical Center

Anyone coming to the hospital must enter through screening checkpoints. Mountainside entrance is closed to patients and staff.

Offers drive-thru COVID-19 testing, Monday-Friday, 9 a.m.-3 p.m. and Saturday, 9 a.m.-noon, at Bldg. 1507, Signal Road, Fort Shafter Flats.

For more information, follow the hospital on Facebook.

Warrior Ohana Medical Home

Most appointments are being done virtually. Anyone coming to the clinic must be screened before entering. Clinic is open Monday-Friday, 8 a.m.-4:30 p.m. Pharmacy is open Monday-Friday, 9-11 a.m. and 1:20-3 p.m. Patients stay outside and a runner will bring you your medication.

Island Palm Communities Amenities | Back to Top

Basketball Courts

Open

Community Centers

All offices are operating via appointments only. If you need anything, please contact the center via phone, email or the resident portal before coming to the center in person.

For a list of phone numbers, visit https://www.islandpalmcommunities.com/schofield-barracks/island-palm-communities/guest-card/contact-us/1.

Community Center Recreation Rooms

Closed

Dog Parks

Open

Fitness Rooms

All classes have been canceled and fitness rooms are closed.

Did you know several fitness class instructors have made their classes available virtually?

(Have a link to add? Let us know!)

Pools & Splash Parks

Pools and splash parks are open.

Richardson (Schofield) and Tripler pools (run by MWR) are also open.

Visit https://www.islandpalmcommunities.com/schofield-barracks/island-palm-communities/amenities/ for more information.

Maintenance Requests

No change. Response time for routine requests may be longer than usual due to when only urgent and emergency requests were being processed.

Technicians may wear additional personal protective equipment during service visits.

Playgrounds

Open. No groups larger than five are allowed.

Public Community Spaces

Closed

Skate Parks

Open

Tennis Courts

Open

Retail & Dining | Back to Top

AAFES Vendors

All are open.

The Beauty Shop, Car Rental and Optical are by appointment only.

Visit https://www.shopmyexchange.com for more information.

Barber Shops

Beach House 604

Open. In-person dining is restricted to groups of five.

Visit https://hawaii.armymwr.com/programs/pillar-army-recreation-center-parc for more information.

Beauty Salon

Open by appointment only.

Visit https://www.shopmyexchange.com/company/storeDetails.jsp?storeId=1721005 for more information.

Dining Facility (Bronco Café)

Open. In-person dining is restricted to groups of five.

Visit https://home.army.mil/hawaii/index.php/my-fort/services/dfac for more information.

Dining Facility (Leader's Den)

Closed due to end of cycle.

Dining Facility (Sustainment Bistro)

Open. In-person dining is restricted to groups of five.

Visit https://home.army.mil/hawaii/index.php/my-fort/services/dfac for more information.

Dining Facility (Warrior Inn)

Open. In-person dining is restricted to groups of five.

Visit https://home.army.mil/hawaii/index.php/my-fort/services/dfac for more information.

Dining Facility (Wings of Lightning Inn)

Open. In-person dining is restricted to groups of five.

Visit https://home.army.mil/hawaii/index.php/my-fort/services/dfac for more information.

Exchange (Schofield)

Open.

Now offering curbside pickup for online orders. Visit https://www.shopmyexchange.com/company/storeDetails.jsp?storeId=1721005 for more information.

Exchange (Shafter)

Express (Shoppettes, all locations)

Open.

Visit https://www.shopmyexchange.com for more information.

Military Clothing & Sales

Open.

Visit https://www.shopmyexchange.com for more information.

Restaurants

Mulligan's Bar & Grill on Fort Shafter is closed. All others are open. In-person dining is restricted to groups of five.

Visit https://www.shopmyexchange.com or https://hawaii.armymwr.com/ for more information.

Sgt. Smith Theater

Closed

Tropics Recreation Center Snack Bar

Open. In-person dining is restricted to groups of five.

Human Resources | Back to Top

Army Substance Abuse Program

All operations are open. Most operations are by appointment only with increased cleaning/sanitation.

Visit https://home.army.mil/hawaii/index.php/garrison/dhr/asap for more information.

Casualty Assistance Center

On call 24/7.

Group email: usarmy.schofield.id-pacific.list.casualty-assistance-center@mail.mil

24 hour Phone: (808) 656-3272

DEERS/ID Cards

By appointment only. There have been several changes recently that change who needs a new card and who doesn't. See link below.

CAC pin resets can be done as an appointment or as a walk-in.

Active duty Soldiers assigned to the following units need to go to their S-1 for assistance (25th ID, 8th TSC, 500th MI Bde., USARPAC HQ/STB).

Visit https://home.army.mil/hawaii/index.php/garrison/dhr/mpd/deers-id-cards or call (808) 655-1272 for more information.

Education Centers (All)

Both the Schofield Barracks and Tripler Education Centers are fully operational. On-post colleges resumed the fall term Oct. 5. Students should check with their individual schools for more information.

Visit https://home.army.mil/hawaii/index.php/garrison/dhr/education for more information.

You can reach the Schofield Education Center via email at usarmy.schofield.id-pacific.mbx.edu-center-counseling@mail.mil, and the Tripler Education Center via email at usarmy.tripler.id-pacific.list.tripler-ed-center-counseling@mail.mil.

eMILPO/Personnel Automation Section

Fully staffed - Services can be provided by via email usarmy.schofield.id-pacific.mbx.personnel-automation-branch@mail.mil.

Visit https://home.army.mil/hawaii/index.php/garrison/dhr/mpd for more information.

Family Travel

Closed for face-to-face customers, Reduced Staff - Services can be provided by via (808) 655-1804, (808) 655-4633 or usarmy.schofield.id-pacific.mbx.family-travel-section@mail.mil.

Visit https://home.army.mil/hawaii/index.php/garrison/dhr/mpd for more information.

Finance

Services being provided by appointment and walk-in.

Finance (TLA): Submissions by email only; usarmy.schofield.usarpac.list.125th-fmsu-tla@mail.mil

Finance (In/Out-processing): In-processing by appointment; out processing done via walk-in; usarmy.schofield.usarpac.mbx.125th-fmsu-in-and-out-processing@mail.mil

Finance (Separations): Briefs are held twice a week with max 10 attendees, clearing done by walk-in or appointment; email services provided on a case-by-case basis; usarmy.schofield.usarpac.mbx.125th-fmsu-separations@mail.mil

Forms & Publications

Open

Freedom & Information Act

Open

Official Mail & Distribution Center

Open

Out-Processing Center

Open for in-person out-processing. Clearance papers will be emailed or issued in-person to the Soldier on the day his/her clearing is to begin.

Soldiers may request clearance papers NO EARLIER THAN 30 days from availability (PCS) or separation date located in Room 102, Building 750, Soldier Support Center, Schofield Barracks or via an email request to usarmy.schofield.imcom-pacific.list.in-out-processing-hi@mail.mil

Visit https://home.army.mil/hawaii/index.php/garrison/dhr/mpd for more information.

Passports/Visa Office

The State Department has discontinued accepting routine passport/visa application. Only processing emergency/mission essential passport applications.

Visit https://home.army.mil/hawaii/index.php/garrison/dhr/mpd for more information.

Promotions & Personnel Services

Reduced Staff. Services can be provided via email usarmy.schofield.imcom-pacific.mbx.da-boards-hi@mail.mil.

Visit https://home.army.mil/hawaii/index.php/garrison/dhr/mpd for more information.

Reassignments

Closed for face-to-face customers; services provided via telephone and email only.

Email: usarmy.schofield.id-pacific.mbx.reassignments-hi@mail.mil

Enlisted Assignments: (808) 655-0490, (808) 655-6242 or (808) 655-4661

Officer Assignments: (808) 655-0490 or (808) 655-6242

Visit https://home.army.mil/hawaii/index.php/garrison/dhr/mpd for more information.

Retirement Services Office

Reduced Staff. Final DD214, Survivor Benefit Plan and Widow Counselings by appointment only.

To schedule an appointment and/or questions contact office at armyschofieldrso@mail.mil or (808) 655-1585, (808) 655-1514, or (808) 655-5384.

Visit https://home.army.mil/hawaii/index.php/garrison/dhr/mpd for more information.

Soldier For Life-Transition Assistance Program

All services are being conducted remotely through phone or email. Personal Financial Planning Seminar via virtual platform and Continum of Military Services in person with 10 Soldiers max every wednesday.

Group email: usarmy.schofield.id-pacific.mbx.schofield-sfl-tap@mail.mil

To talk to a local counselor, call (808) 655-1028 or the 24/7 call center at 1-800-325-4715.

Visit https://www.sfl-tap.army.mil/ or https://home.army.mil/hawaii/index.php/garrison/dhr/mpd for more information.

Soldier Personal Mail

Open

Soldier Readiness Processing & Mobilization

Open.

Reduced staff. Services can be provided via email. For L2 SRP, R-SRP, REFRAD/DD214 and TCS orders, please email to ricardo.c.gajonera.civ@mail.mil, andrea.r.huff.civ@mail.mil or jessica.n.meekins.civ@mail.mil.

Visit https://home.army.mil/hawaii/index.php/garrison/dhr/mpd for more information.

Team Member Orientation

Normal schedule resumed, training is occurring both virtually and face-to-face with class limits and social distancing in place.

Transition Center

Open. Services can also be provided via email usarmy.schofield.id-pacific.mbx.transition-center-hawaii@mail.mil and (808) 655-0175.

Visit https://home.army.mil/hawaii/index.php/garrison/dhr/mpd for more information.

USO Pathfinder

Reduced staff. Max of three people in the office at any one time. Online training available at https://www.uso.org/programs/uso-pathfinder

Garrison Offices | Back to Top

Garrison Headquarters

Reduced staffing

Consolidated Legal Center

Reduced staffing. Notaries and power of attorney available on a walk-in basis.

Additional information available at https://home.army.mil/hawaii/index.php/download_file/
3350/0
.

DA Photo Labs

Open by appointment only. Additional safety measures are in place.

Visit https://home.army.mil/hawaii/index.php/garrison/dptms/tv2 for more information.

Directorate of Human Resources (Admin Office)

Reduced staffing

Directorate of Plans, Training, Mobilization & Security

Fully operational with COVID measures in place.

Directorate of Public Works (Admin Office)

Normal staffing. Meetings greater than 6 are virtual. Visitors must wear cloth face coverings or masks and practice social distancing.

Equal Employment Office

Services provided by appointment only or by telephone. Face-to-face training has been suspended.

Internal Review Office

Reduced staffing, operations continue
virtually.

Plans Analysis & Integration Office

Meetings canceled, reduced staffing

Public Affairs Office

Limited/virtual meetings

Ready & Resilient Office

Open. All meetings are held virtually.

Religious Support Office

Reduced staffing.

Religious services have resumed (with limitations) but are also being held virtually. Visit https://home.army.mil/hawaii/index.php/download_file/3364/0 for a listing of services and links, or follow https://www.facebook.com/HawaiiRSO on Facebook.

Resource Management Office

Limited/virtual meetings, staffed to support mission essential services.

SHARP

Services provided by appointment only or by telephone. Face-to-face training has been suspended.

Visit https://home.army.mil/hawaii/index.php/garrison/sharp for more information.

TV2/Visual Information Studio

HPCON

The Department of Defense Public Health Emergency Management policy assigns health protection condition, or HPCON, levels to disease outbreaks, such as the spread of COVID-19, based on the severity of the disease and the level of transmission occurring in the local community.

HPCON levels outline specific actions you can take in response to a health threat. While it's always important to prevent the spread of germs, there are additional steps you can take if COVID-19 transmission becomes more widespread in your community. Regardless of the current HPCON level, always follow the guidance from your installation and local public health agencies.

For more information about the HPCON levels, visit https://phc.amedd.army.mil/topics/campaigns/covid19/Pages/HPCON.aspx.

HPCON 0 (Routine)

HPCON Alpha

HPCON Bravo

HPCON Charlie

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Wellness Resources

Please note all links are provided for information only. No endorsement of non-federal entities is implied.

Educational & Youth Resources

Child care: Child development centers, school age centers and limited family child care homes are open to essential personnel only. Call (808) 656-0093 for more information.

Schools: The 2020/2021 school year will start Aug. 17. All Hawaii Department of Education schools will be on a common calendar this school year.

Additional Resources:

  • Military Family Life Counselors: School-based military family life counselors are still available to provide services to our military keiki. Reach out to your school's point of contact today for services to help service members, spouses, children and staff.
  • Army Hawaii Libraries: Local library staff are available to assist with creating or resetting online accounts, and publish story time videos and other information. Follow them on Facebook or Instagram.
  • Tutor.com – Online tutoring and homework help for U.S. military and their families
  • Khan Academy – Student schedule templates for preschool to 12th grade as well as age appropriate educational resources developed by the Khan Academy.
  • National Geographic Kids – Science experiments, videos, articles, games, and more
  • Scholastic Learn at Home – Provides 20 days’ worth of active learning activities to reinforce and sustain educational opportunities for students unable to attend school. Content available for Pre-K through 9th grade.:
  • BBC Bitesize – Keep learning at home. Daily content to support education (age 3 to post-16) and well-being.
  • Family Days Tried and Tested: Educational Virtual Tour Resource – Includes links to the Anne Frank House, Buckingham Palace, Houston Zoo, Louvre Museum, National Aquarium: Washington, and many more.
  • BreakoutEDU – Educational games for students in all grades. Topics include math, science, team building, and coding.
  • OxfordOWL – Educational resource for children ages 3 through 11 including free eBooks, math and English activity sheets, spelling lists and more.
  • TEDEd – Education talks for students, educators and parents.
  • Messy Little Monster and the Best Ideas for Kids offer crafts and other activities to do or make at home with children of all ages.

Emotional

Breathe2Relax: A mobile app that is a portable stress management tool that includes breathing exercises to relieve stress. It was developed by the Defense Health Agency and is available on Android and Apple app stores.

Virtual Hope Box: A mobile app to help with coping, relaxation, distraction, and positive thinking. It was developed by the Defense Health Agency and is available on Android and Apple app stores.

The U.S Department of Health & Human Services operates a Disaster Distress Helpline available 24/7 via phone at 1-800-985-5990 or text at 66746. The hotline provides crisis counseling and support to people experiencing emotional distress related to natural or human-caused disasters including infectious disease outbreaks. Counselors provide crisis counseling, tips for healthy coping, and referrals to local crisis call centers for additional follow-up care and support.

The National Suicide Prevention Lifeline is available 24/7 at 1-800-273-8255, and provides free and confidential emotional help for people in suicidal crisis or emotional distress.

For civilian employees, the Employee Assistance Program is available at (503) 890-9111.

Both the Desmond T. Doss Health Clinic and Tripler Army Medical Center are providing behavioral health support virtually. Beneficiaries should contact their individual behavioral health clinic to request an appointment.

Army Community Service's Military and Family Life Counselors are available at (808-) 222-7088, to help with non-medical counseling such as stress management, adjustment difficulties and parenting.

Adolescent Support and Counseling Service provides confidential counseling to teen dependents of Army personnel stationed in Hawaii and overseas. Counselors are licensed mental health clinicians with additional certification in substance abuse. Services are offered to adolescents in grades 6-12 and their families. School based counselors are located at Wheeler Middle School, Leilehua High School, Mililani High School, and Radford High School. Additionally, counseling services are offered at Schofield Barracks and Fort Shafter. During COVID-19, counseling services are offered via telehealth. Reasons for referral to ASACS include substance abuse, mental health concerns, behavior issues, academic concerns, adjusting to PCS moves, family dynamics, and any other concerns of adolescence. A comprehensive assessment will be conducted to determine the most appropriate plan of action to meet the needs of each adolescent. To make a referral or for any questions contact clinical supervisor Jason Kuttner at (808) 655-5080, (808) 726-6319, or kuttnerjz@magellanfederal.com.

School-based Military Family Life Counselors are still available to provide services to our military keiki. Reach out to your school's point of contact today for services to help service members, spouses, children and staff.

The Hawaii Department of Education is offering a no-cost hotline and telehealth services for student-related health questions for students and families. The phone number is 1-844-436-3888, and services are available Monday-Friday, 8 a.m.-4 p.m.

The Ready and Resilient Performance Center, or R2PC, is available virtually to conduct master resiliency training. Hunt the Good Stuff, Put It In Perspective, and Avoid Thinking Traps are good skills to use during this time. Training can be requested by calling (808) 655-9804.

The World Health Organization published a fact sheet all about nutrition advice for adults during the COVID-19 outbreak. What's your 'rona diet look like?

The Army Public Health Center published a fact sheet about how to master stress during COVID-19.

Family & Social

Army Community Service at (808) 787-4227 is available for questions/referrals to a variety of resources (chaplain, housing, finance, behavioral health, military and family life counseling, etc.). They provide Soldiers and families a centralized contact for most questions/concerns.They are also posting videos and other content about financial readiness, parenting tips, and “Boredom Busters” on their Facebook page.

The Sexual Harassment/Assault Response Prevention program, or SHARP, hotline, available 24/7 at 1-833-727-2808, provides advocacy services.

The Exceptional Family Member Program is committed to helping families with special needs thrive in military life. To help ensure our families can find information, connect with services and advocate for themselves or their family member’s needs, Military OneSource launched a new online tool, EFMP & Me available at https://efmpandme.militaryonesource.mil/. EFMP & Me expands family support by offering 24/7 access to information that is tailored to individual needs through checklists. These checklists provide steps, resources and tips to navigate through topics, such as:

  • Preparing for a PCS or deployment
  • Navigating special educational and medical needs
  • Getting organized and enrolled in EFMP


School-based Military Family Life Counselors are still available to provide services to our military keiki. Reach out to your school's point of contact today for services to help service members, spouses, children and staff.

The Hawaii Department of Education is offering a no-cost hotline and telehealth services for student-related health questions for students and families. The phone number is 1-844-436-3888, and services are available Monday-Friday, 8 a.m.-4 p.m.

Military OneSource, also available via phone at 1-800-342-9647, offers a multitude of resources to include confidential help as well as COVID-19 specific resources such as Top 10 Ways to Practice Resilience Skills During Challenging Times.

USO Hawaii (Website, Facebook) branches to include the Honolulu Airport (Website, Facebook), Joint Base Pearl Harbor-Hickam (Website, Facebook) and Schofield Barracks (Website, Facebook) continue to offer services and programming for service members and their families.

Physical Fitness

The Army Wellness Center is offering “Ask the Health Educator” and health coaching through their Facebook page. Beneficiaries can ask health, nutrition, or fitness related questions.

Many local community fitness instructors are posting workouts online:

Additionally, many commercial gyms are making their premium content free:

Spiritual

U.S. Army Hawaii Religious Support Office's in-person worship services resumed June 14. They are still providing services online throughout the pandemic on their Facebook page.

The Chaplain Family Life Center offers free and confidential telehealth counseling services for individuals, couples, and families through Doxy.me as well as limited in-person counseling sessions on Mondays, Wednesdays, and Fridays. The online system is fully HIPAA-compliant, and enables counseling services in real time, from the comfort of any location. Additional information is located on the U.S. Army Chaplain Family Life Center Facebook page.

To set up an appointment:

  • Call (808) 655-9355 and leave a message.
  • Call (910) 635-32433.