Please submit service order requests using the form below. Thanks for your support.

Service requests are tracked in the live Teams Service Order Requests log by ticket number and status.

DPW will review each request and assign a priority:

  1. Emergency – Immediate threat to life, safety, security, or property
  2. Urgent – Requires prompt action to prevent mission impact or further damage
  3. Routine – non-emergency maintenance needs
Due to reduced staffing, DPW is currently focused on emergency and urgent requests. Routine requests will be completed as staffing and workload allow. If a routine request cannot be completed in a timely manner, some requirements may be eligible for self-help. Requesters may be able to borrow the necessary items to complete authorized self-help tasks. 

Please contact Meghan Casey from DPW to determine self-help eligibility and coordination, Meghan.m.casey.civ@army.mil.

If DPW determines your service request requires more than 32 labor hours and/or appropriate funding allocation, it will be converted to a work order. Meghan Casey will contact you and provide the DA 4283 completion instructions, blank DA Form 4283, and blank 4283 5 Ws Support Form.

Work orders are tracked in live Teams Work Order Requests log by their assigned Installation Job Order (IJO) number, with supporting documents saved under that number.

Thank you for your patience and understanding!

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