The Directorate of Public Works (DPW) provides our joint, enduring military community with quality facilities and first-class services and programs that enhance mission readiness and foster a hometown, good neighbor environment. The Directorate consists of the following divisions:
- Business Operations and Integration (Service Orders)
- Housing (see Housing Services Office)
- Master Planning & Engineering
- Operations and Maintenance
Help Desk / Service Order Process
Customers are contacted within 24 hours from online submission to validate data and provide a GFEBS order number or an update for existing order. If new work order or update is submitted on Friday or a holiday, the Help Desk will contact a customer during the next working day. When materials or parts are placed on order, the Help Desk will inform the resident/POC of the status of ordered materials/parts, no later than two (2) work days after material is ordered. Additionally, the contractor will provide the resident/POC with weekly status of ordered materials/parts.
Emergency (Priority 1) Service Order
Call 0964-170-5966200 or DSN: 115
Work required to repair or abate a problem resulting from a breakdown, stoppage or loss of a critical system or equipment which, if not immediately repaired, will endanger life, safety or health of personnel, and/or will result in the damage of government property, and/or would affect operations of a critical military missions. Response time: within 2 hours with continuous work until completed or until temporary repair is made as directed by the COR.
Examples of emergency work include (but are not limited to):
- Life Health Safety related issues,
- Loss of utility, to include but not limited to, heating and air conditioning, water, sewer and electricity,
- Frozen pipes,
- Severe structural damage caused by storms,
- Inoperable refrigerator (for housing only during after regular work hours),
- Fires, sparks, the smell of smoke of unknown origin,
- Severely leaking roofs,
- Lock out,
- Securing the doors (i.e., doors open due to malfunction of the lock, hinges, falling etc.),
- Elevator entrapment,
- Gas leak or smell of gas.
Urgent (Priority 2) Service Order
Work not an emergency which, if not promptly accomplished, could deteriorate into an emergency situation, or which is required to correct a condition effecting the immediate well-being of quarters occupants or facility users. Response time: start NLT next normal workday and complete NLT five calendar days from receipt.
Examples include (but are not limited to):
- No power supply to domestic appliances
- Flickering exit and emergency lights
- Non-operational water faucet
Routine (Priority 3) Service Order
Any other work that does not meet the criteria for emergency or urgent. Response can be within five work days following authorization and may take up to 30 days to complete.
DPW Help Desk receives approximately 1,500-1,600 DMOs per month.
For routine service order requests (not about domestic appliances), submit via the ArMA application at www.armymaintenance.com/arma.
FOR ALL EMERGENCY AND URGENT REQUESTS, PLEASE CONTACT THE HELP DESK, OPEN 24 HOURS/ 365 DAYS A YEAR.
DSN 115 / COMM +49 (0) 711-729-2197 (EMERGENCIES ONLY)
DSN 314-596-6200 / COMM +49 (0) 9641-70-596-6200
Repairs to government-issued appliances
For government-issued domestic appliances (refrigerators, washer, dryers), on or off-post, submit an online request at spoc.protec-world.de or call toll free (0800 2255 900) from 7.30 a.m. to 5 p.m., Monday-Friday. Please do not use ArMA for these types of requests.
Provides guidance to maintain environmental compliance with both U.S. and Host Nation regulations and provides coninuous support to those who live, work, and train on the installation while minimizing our evironmental impact.
Drinking Water Program
The Directorate of Public Works (DPW), Environmental Division along with the support from Public Health Command-Europe (PHCE) and U.S. Army Medical Department Activity (MEDDAC), ensures that USAG Stuttgart community receives safe drinking water that complies with GFGS through continuous monitoring and scheduling of multiple sampling efforts. Sampling efforts includes testing for lead in high risk facilities and Army Family housing and Legionella bacteria, which has the potential to grow in hot water systems, for all facilities that have a shower connected to a water boiler with 400L/106galcapacity or over.
PHCE supports the annual water sampling conducted throughout the Garrison. Water samples are collected and tested for over 100 different chemical and physical water quality parameters, including the presence of heavy metals, volatile organic compounds, pesticides and herbicides. MEDDAC also samples the water on a monthly basis to ensure proper treatment and disinfection levels are maintained and the water remains bacteria free. For further information, the following documents are provided.
The Natural Resources Program helps ensure continued use of Army lands supporting readiness and mission accomplishment by protecting/preserving species on installations.
The Cultural Resources Management Program ensures compliance with Host Nation laws and regulations regarding protection and preservation of cultural resources (e.g., historic properties, cultural items, archeological and natural resources considered important as a part of Germany’s traditional culture and history, and archeological collections).
Solid Waste Resources
Solid waste is garbage, recycables, refuse, and other discarded material from community activities. Within DPW, the Operation and Maintenance (O&M) Division manages the solid waste program within USAG Stuttgart. Throughout the Garrison there are residential trash and recycling islands located within army family housing areas. These islands are shared and hold container bins for paper, glass/metal, plastic, and regular trash.
Hazardous waste, because of its quantity, characteristics and/or listing, can pose a substantial hazard to human health or the environment when improperly treated, stored, transported, disposed of or otherwise managed. Because of this, it is required that Garrison activities properly manage and dispose of their hazardous waste. Examples of hazardous waste includes, but is not limited to: paints, petroleum, oil & lubricants (POLs), batteries (i.e. dry cell, lithium, nickel-cadmium, and mercury), waste fuel, oil filters, and aerosol cans.
Within USAG Stuttgart, hazardous waste generated by Garrison specific activities must be disposed at designated hazardous waste accumulation points (HWAPs) and hazardous waste storage areas(HWSAs), or should be coordinated if in large quantities with the installation Coordinators or POC within the Environmental Division. For community use, each installation has a central hazardous waste collection point which can be used for disposal.
Hazardous waste collection points and contact info is listed below:
Kelley Barracks, Bldg. 3371:
596-6135 or 09641-70596-6135
Kelley Barracks, Bldg. 3360/3372:
596-6280 or 09641-70596-6280
Patch Barracks, Bldg. 2316:
430-5450 or 0711-680-5450
Robinson Barracks, Bldg. 116:
420-6033 or 0711-819-6033
Panzer Kaserne, Bldg. 2974:
431-2806 or 07031-15-2806
Stuttgart Army Airfield, Bldg. 3219:
596 6280 or 09641-70596-6280
The Army seeks to preserve and restore the environment from past hazardous material handling practices resulting in soil, surface and groundwater contamination. USAG Stuttgart's Remediation/Cleanup Program aims to address and prevent unacceptable risk to human health and the environment associated with contaminated sites . This includes but is not limited to long-term monitoring of contaminated sites and coordination of activities with Host Nation and the Army Environmental Command.
Environmental Awareness Support
- Earth Day celebrated April 22
- CARE Fair (Community Activities Registration Education) annually Aug/September
- National Recycle Day November 15
Contact the Environmental Division
Phone: DSN: 596-6131, CIV +49 (0) 9641-70-596-6131
Location: Kelley Barracks, Bldg. 3318
Hours of Operation: Monday – Friday 0730-1600.
Closed during U.S. holidays.
The Housing Services Office takes care of in-processing and out-processing for service members, civilians and their families living on and off post.
Master Planning & Engineering
Plans, organizes, coordinates and oversees master planning, execution of design, construction and real property management to the U.S Army Garrison Stuttgart.
Facility Engineering Work Order Request, (DA Form 4283)
Project Work Orders are for maintenance, repair and construction work that exceeds 3,500 Euros in cost or requires over 40 man-hours in labor to complete.
Project Work Orders are requested on a Facility Engineering Work Request, DA Form 4283.
Only authorized unit/activity representatives may submit DA Form 4283 to the DPW. The DPW Business Operations maintains a copy of the Authorized Requestor memorandum on file and verifies each DA Form 4283 against this authorizing memorandum. Work order(s) will not be accepted unless signed by the unit/activity authorized requestor.
Accepted Work Orders on DA Form 4283 are staffed and depending on availability of funds within the fiscal year a scope of work and cost estimate are developed for contract award/execution.
Funding for Projects
As a rule of thumb, work to maintain or repair existing real property is funded with Sustainment, Restoration & Modernization (SRM) dollars.
IMCOM Garrisons receive SRM funds annually for the Sustainment, Restoration and Modernization of the installation’s infrastructure.
The amount received is based on a formula established in the Facility Sustainment Model which is determined by information such as facility type, square feet, and category code. Not all facilities generate SRM funding. SRM funds pay for the Base Maintenance Contract and Project Work Orders.
Annual Work Plan (AWP)
Each year the DPW develops a project list and establishes priorities for the Annual Work Plan (AWP). The AWP list includes the projects that will be completed with the current year’s available SRM funding. Mission Partner organizations may also fund projects not funded with IMCOM SRM dollars.
Proprietary approval is the requirement for all Units/Organizations located at USAG Stuttgart to obtain approval from the DPW prior to initiation of any maintenance, repair, or construction work not to be executed by DPW. All proprietary approval requests are submitted on a DA Form 4283.
All work must be coordinated with and approved by the DPW regardless of the source of funds or method of accomplishment. This ensures that all maintenance, repair and construction are in accordance with the installation’s real property management plans.
Operations and Maintenance
Manages the solid waste program within USAG Stuttgart.
Residential Trash & Recycling
Throughout the Garrison there are residential trash and recycling islands located within army family housing areas. These islands are shared and hold container bins for paper, glass/metal, plastic, and regular trash.
Single family housing has their own containers for paper, glass/metal, regular trash, and some have plastic recycling containers. They are located at:
- Kelley Barracks, Bldg. 3360
- Patch Barracks, Bldg. 2338
- Robinson Barracks, Bldg. 146
- Panzer Kaserne, Bldg. 2956
Garrison Centralized Community Recycling Centers
Garrison Centralized Community Recycling Centers that are to be used to dispose of all other waste, such as, bulk items; electronica scrap; hazardous waste; scrap metal; tires; etc. These are located at each installation and are serviced by DPW - O&M personnel on a regular basis. For further details and information please refer to the On-Post Recycling Booklet referenced below.
Please note that this is ONLY for on-post waste. Off-post trash and recyclables are to be disposed off-post. All applicable items for drop-off of applicable items must to be coordinated with installation coordinators beforehand.
For questions specific to your installation, you can reach out to your designated Installation Coordinator:
Monday – Friday, 0730– 1600. Closed U.S. holidays
Kelley Barracks/Stuttgart Army Airfield:
421-6280/596-6280 or 0162-297-6078
430-5450/596-5450 or 0162-105-0769
431-2806/596-2806 or 0162-297-6042
420-6033 or 0612-297-6045
Trash Disposal & Recycling Program
Local host-nation law within Germany mandates proper disposal and recycling. To ensure compliance, U.S. personnel living outside of U.S. Army Garrison (USAG) Stuttgart housing must regulate their household waste and abide by these strict laws. Germany has a very thorough waste sorting system with several different categories of waste and practices that vary within each city and county.
In an effort to help residents, USAG Stuttgart offers an in-depth guide to trash sorting and recycling for both on-post and off-post residents. This guidebook outlines specific procedures within four major counties in the Stuttgart area.
The following resources provide further information on trash sorting and recycling.