IMPACTED SERVICES

Open Monday-Friday from 4:00 - 6:00 p.m.

Masks required for entry. Social distancing rules apply

NO walk-in services. Steps to schedule appointment below:

• Customer submits 119 ticket if able.
• Then call 509th help desk at DSN: 314-646-2080 or Comm: +39 0444-71-2080
• Appointments times are supported from 8:30 a.m. - 4:30 p.m., closed during noon - 1 p.m.

Virtual Services - Phone, E-mail, Web-based:

• Emergency Communication Messages, Emergency Financial Assistance
• Volunteer Inquiries and Opportunities
• Resiliency Workshops
• Training Services - Online opportunities only
• Closed/degraded Services:
• Hands-on Training (CPR, First Aid, AED, BLS, Babysitter Training)
• In-person volunteer opportunities
• Medical clinic volunteer opportunities are restricted to participating in COVID contact tracing
• Deployment Briefings
• Disaster Preparedness Education
• All community outreach and education is being conducted via our Facebook page

The Arena reopened bowling, the Lion's Den and the Gaming Room.

Hours of operations:
Monday - Friday, 11:00 a.m. – 8:00 p.m.
Saturday, Sunday & Federal Holidays, 1:00 p.m. - 8:00 p.m.

Please check with USAG Italy FMWR for updated information.

COVID-19 Arena-Specific Information:

In response to COVID-19, there have been some changes to operations at the Arena. They are as follows:

• 2 meters (6 feet) physical distancing is required
• Bowling maximum of 2 non-family members per lane
• Bowling maximum of 6 family members per lane
• Bowling lane reservations preferred but not required
• Kids Bowl Free will take place from 11:00 a.m. - 5:00 p.m. (Mon-Fri)
• Birthday party packages are not currently available
• Room reservation are not currently available

Ederle: Monday, Tuesday, Wednesday, Friday 8:00 a.m. - 5:00 p.m., Thursday 1:00 p.m. - 5:00 p.m.

Del-Din: Tuesday and Wednesday 8:00 a.m. - 5:00 p.m.

ACS resumed regular service and no longer requires appointments. For more information, please call ACS at 0444-71-5800 or 0444-71-5823.

Family Advocacy Program Hotline: 335-805-7867

SHARP Hotline: 0444-71-8540

Military and Family Life Counseling: 349-210-5078 / 347-229-3781 / 349-454-3870

Assistance is available on an appointment basis. EMAIL or call: +39 349 697 8743

Tuesday, Thursday 11:00 a.m. - 7:00 p.m.

Saturday 9:00 a.m. - 5:00 p.m.

(Appointment Only)

Saturday 9:00 a.m. - 5:00 p.m.
Sunday 10:00 a.m. - 4:00 p.m.

Monday - Friday 6:30 a.m. - 2:00 p.m.
Saturday 7:00 a.m. - 2:00 p.m.
Sunday 8:00 a.m. - 2:00 p.m.

Open for appointments for oil changes and tire service.

Sunday - Closed

Vicenza: Monday, Tuesday, Wednesday, Friday 8:00 a.m. - noon, 1:30 p.m. - 3:30 p.m. Thursday 1:30 p.m. - 3:30 p.m.

Phone numbers DSN 646-5135/5136/5132/5147, COMM 0444-71-5135/5136/5132/5147

Camp Darby: Wednesday 9:00 a.m. - 1:00 p.m.
Phone number DSN 633-8334, COMM 054-54-8334

• In & out-processing and sponsorship, by appointment only
• IACS registration, walk-ins allowed, M-F 8:00 a.m. - noon
• DEERS, Monday - Friday 8:00 a.m.- noon, 1:30 p.m. - 3:30 p.m., by appointment only.

Soggiorno Office

Monday, Tuesday, Friday 8:00 a.m. - noon, 1:30 p.m. - 3:30 p.m.; Wednesday 8:00 a.m. - noon; Thursday 1:30 p.m. - 3:30 p.m.

DSN 646-5139/5138 or Comm. 0444-715139/715138

ID cards, appointments only through following steps:

• Go to https://idco.dmdc.osd.mil/idco
• Click the “continue” button on Site Locator and Appointments (on the far right)
• Type in Vicenza or Pisa on the “Show Location Near” and click Search
• To the right next to the map click “More Info;” under the populated site
• On the bottom left click “Schedule an Appointment”
• Click on the month you want to make an appointment
• Click on the day you want the appointment and scroll down and click on “Book Appointment” on the time and date you want
• Complete all questions and save
• You will then receive a confirmation email.

The fingerprinting office in the Questura is closed until further notice. New Soggiorno applications will still be accepted but they cannot be processed until the fingerprinting office re-opens. We will announce when that happens.

• Villaggio CDC/SAC, Building 703; DSN: 646-4443/4449
• Hours of Operation: 7:30 a.m. - 5:30 p.m., Monday-Friday
• Darby CDC/SAC, Building 726; DSN: 633-7459
• Hours of Operation: 7:30 a.m. - 4:30 p.m.; Monday-Friday
• Who: Priority access to children of DoD Priority Levels

• Ederle, Building 108; DSN: 646-5820/5821
• In person appointment only Tuesday & Wednesday 8:30 a.m. - 12:30 p.m.; Thursday 1:00 p.m. - 6:00 p.m.
• Office hours are 8:30 a.m. to 4:30 p.m. - Monday, Tuesday, Wednesday and Friday, and 1:00 p.m. to 6:00 p.m. on Thursday
• Darby, Building 726, DSN: 633-7681
• In person appointment only, 2:00 p.m. - 3:00 p.m. on Tuesday and Thursday
• Office hours are 10:00 a.m. - 4:00 p.m., Monday-Friday

Service by appointment only. Contact servicing HR Specialist/Assistant or email usarmy.usag-italy.hqda-cpac.mbx.vicenza-cpac@mail.mil

Emergency repairs and replacements only for refrigerators, washers and stove/ovens. Dryers are being repaired and replaced. Dishwashers are not considered emergency items. For assistance call DSN 646- 2560/61/62/63 or Civ: 0444-71-2560/2561/2562/2563 or EMAIL.

Primary Care

Please refer to Health Command/Clinic tab for more information.

Pharmacy

Monday - Friday 8:00 a.m. - noon, 1:00 p.m. - 4:30 p.m.

Tricare insurance users can order their pharmacy refills through www.tricareonline.com or by calling 0444-61-9133 then selecting option 1 in the menu for Landstuhl footprint, then option 3 for Vicenza pharmacy, then option 1 to refill.

Department of Behavioral Health

Continue to see Soldiers and their dependents with acute psychological issues face to face on a case by case basis. Appointments preferred, but will accept urgent walk-ins.

Dental Clinic

Due to the recent outbreak of COVID-19 in Italy and in an effort to prevent the spread of the virus and protect the health and welfare of its beneficiary population. The Vicenza Army Dental Clinic at Caserma Ederle is taking all precautionary measurements on all dental appointments.

For more information please contact the Vicenza Army Dental Clinic directly at DSN 0444-61-9210.

Tuesday: 10:00 a.m. – 8:00 p.m.

Wednesday – Sunday: 10:00 a.m. - 7:00 p.m.

BNL: Monday and Thursdays, 8:30 a.m. - 1:20 p.m.

- noon; Appointments encouraged. Call ahead to schedule an appointment during business hours. Caserma Ederle 0444-25241; DSN 646-4865. Caserma Del Din 0444-925981; DSN 646-4731

Global Credit Union: Monday-Friday, 9:00 a.m. - 1:00 p.m.

CLOSED for walk-in service.

+39 0444 71 4905, Monday-Friday 8:00 a.m. - 5:00 p.m.

Housing Reception Office – CLOSED for walk-in customers

Customer Service Office – CLOSED for walk-in customers

Online, or by appointment, only. Go to the LRC Italy Drivers Testing Website @ https://www.afsbeurope.army.mil/Logistics-Readiness-Centers/LRC-Italy/Drivers-Testing-Italy/.

License Renewal & Italian Driver's License:
- Due to personnel shortages, all customers will have to drop off paperwork at the DTTS Office during normal Customer Service business hours, then return at a later time for their completed license. Expected turn-around time for completed licenses is:

* AFI Driver's License: Approx. 2 days.
* Non Tactical Vehicle (NTV License): 5 days.
* Memorandum for Italian Driver's License application: 10 days.

We apologize for the delays, but please plan accordingly.

Driver's Testing and Training Station Customer Service office hours: Monday - Friday 9:30 a.m. -11:45 a.m. / 1:00 p.m. - 3:45 p.m.

Note: Wait times can be long. Please have patience.

Walk-ins Tuesday & Thursday 1:00 p.m. - 3:30 p.m. All other times by appointment only.

E-mail macey.e.hickox.civ@mail.mil cc scott.r.zaehler.civ@mail.mil

Monday to Friday 7:00 a.m. to 6:00 p.m.

Saturday 8:00 a.m. to 4:00 p.m.

Sunday 9:00 a.m. to 4:00 p.m.

Caserma Ederle

PX

Monday-Saturday 9:00 a.m. - 8:00 p.m.
Sunday 10:00 a.m. - 6:00 p.m.

Effective Nov. 9, the store hours will change to the following:

Monday – Friday: 9:00 a.m. - 7:00 p.m.

Saturday, Sunday, and Holidays: 10:00 a.m. - 6:00 p.m.

Bun-D

Monday - Friday 8:00 a.m. - 7:00 p.m.
Saturday 10:00 a.m. - 5:00 p.m.
Sunday 11:30 a.m. - 5:00 p.m.

Hally's
Monday - Friday 8:00 a.m. - 7:00 p.m.
Saturday 9:00 a.m. - 5:00 p.m.
Sunday Closed

Spudz
Monday - Friday 8:00 a.m. - 7:00 p.m.
Saturday and Sunday 9:00 a.m. - 5:00 p.m.

Pasta
Monday -Friday 11:00 a.m. - 6:00 p.m.
Saturday 11:00 a.m. - 3:00 p.m.
Sunday Closed

Tent opens Monday - Friday 11:00 a.m. - 5:00 p.m.

Shoppette

Monday - Friday: 7:00 a.m. - 9:00 p.m.
Saturday: 8:00 a.m. - 9:00 p.m.
Sunday: 9:00 a.m. - 9:00 p.m.

* Vicenza food court closed until renovations are complete *

Del Din

Subway 11:00 a.m. - 7:00 p.m. Daily

Del Din Express

Monday -Thursday: 7:00 a.m. - 8:00 p.m.
Friday: 7:00 a.m. - 10:00 a.m.
Saturday: 10:00 a.m. - 10:00 p.m.
Sunday: 10:00 a.m. - 5:00 p.m.

Alterations

Monday - Friday: 10:00 a.m. - 5:00 p.m.
Saturday: 10:00 a.m. - 1:00 p.m.
Sunday: Closed

Del Din Subway

Monday – Friday: 8:00 a.m. - 7:00 p.m.

Saturday & Sunday: 11:00 a.m. - 5:00 p.m.

Monday - Friday 5:30 a.m. – 9:00 p.m.
Saturday/Sunday 9:00 a.m. – 5:00 p.m.
Training Holidays 7:00 a.m. – 7:00 p.m.
Federal Holidays closed

Monday - Friday: 6:00 a.m. - 8:30 a.m., 10:30 a.m. - 7:00 p.m.
Saturday - Sunday: Closed
Training holidays: 10:30 a.m. - 6:30 p.m.
Federal holidays: Closed

Housing services are focused on one-on-one appointments with families with an exception to policy (ETP) PCS decision. All other services are suspended until further notice. ETP PCS questions can be answered via EMAIL or by calling DSN: 646-2725/2726 or Civ: 0444-712725/2726.

Closed for WALK-IN. Available via +39-334-608-4422

Powers of Attorney and simple notaries are normally provided on a walk-in basis. Notaries for paperwork dealing with the selling, purchasing, or refinancing of real property require an appointment. All other legal services are available by appointment. Please send your request for services to our office email address:
usarmy.usag-italy.setaf-af.mbx.sja-legal-assistance@army.mil. 
All requests must include your name, DOD ID number, phone number, and a brief summary of your issue. It is extremely important to include your correct telephone number. Individuals requiring emergency services will be given the proper priority.

Curbside pickup only.

Caserma Ederle
Monday - Friday 10:30 a.m. - 5:30 p.m.

Caserma Del Din
Monday -Thursday 10:30 a.m. - 5:30 p.m.,
Sunday noon - 4:00 p.m.

Monday-Friday, 6:30 a.m. - 1:30 p.m.

11:30 a.m. arrival time - LRC, DHR (1st group), Clinic (Medical and Dental)

1:00 p.m. arrival time - DPW (2nd group), Contractors, non-Mensa-card holders

CYB/DoDEA MFLCs are providing non-medical counseling services to adults, children and youth through telephonic and video methods. MFLCS can be contacted at the following numbers to schedule an appointment:

+39 349 743 7351; +39 348 900 5664; +39 348 051 5248; +39 349 743 7340; +39 349 279 2910

Only service via email usarmy.usag-italy.id-europe.list.mpd@mail.mil or phone DSN 646-5579/80/81/82 or COMM 0444-71-5579/80/81/82.

Operating hours 8:00 a.m. - 5:00 p.m.

Monday - Friday 9:30 a.m. - 6:00 p.m.

Saturday 10:00 a.m. - 3:00 p.m.

Equipment rentals, bike maintenance

Monday - Friday: noon - 6 p.m.

Bldg. 300A, Monday - Friday, 8:00 a.m. - 11:30 a.m., 1:00 p.m. - 4:00 p.m., walk-ins accepted

Only emergency passports will be processed, to include CRBA/passport for a new child when SM is PCS'ing within the next 90 days or emergency leave travel. For those who meet the emergency status, they should call 0444-71-4787 for assistance between 800-1700.

Hours: Monday-Friday 9:00 a.m. - 3:30 p.m.

NO DA photos; all other photographic and video services available by appointment in VIOS (www.vios.army.mil)

Monday - Friday 8:00 a.m. - 11:30 a.m. and 1:00 p.m. - 4:30 p.m.

Open

Ederle:
Monday, Tuesday, Wednesday and Friday
10:30 a.m. - 4:30 p.m.
Thursday 1:30 p.m. - 4:30 p.m.
Package pick-up only until 5:30 p.m.

Del Din:
Monday, Wednesday and Friday
11:30 a.m. - 4:30 p.m.
Tuesday & Thursday 2:00 p.m. - 4:30 p.m.

• Catholic and Protestant
• Jewish
• Eastern Orthodox
• USAG Italy Religious Support Office Webpage

By appointment only. E-mail Lathan.s.newkirk.civ@mail.mil or call DSN: 646-5660/5666CIV: 044471-5660/5666

CLOSED for walk-in service. Travelers can request service through DTS or by phone.

Soldiers can still receive transition services though they are being done via teleworking, and a Virtual Center is still up and running. Online and phone services available M-F 8:30 a.m.-4:30 p.m. Soldiers can also use JKO to complete certain requirements. For questions please call: CIV: 0444-71-4839/4840/4838 DSN: 314-646-4839/4840/4838 or email Arlene.l.baptiste.ctr@mail.mil, Alicia.s.harden-wilkerson.ctr@mail.mil, or Amanda.k.volker.ctr@mail.mil

• Ederle SKIES Building 308; DSN: 646-4988
• Private & Group Instruction/s will be offered 9:00 a.m. to 5:00 p.m., Monday-Friday
• SKIES Office hours are 8:00 a.m. to 6:00 p.m., Monday-Friday.

The Del Din and Mass Transit Shuttles are running normally, but at reduced capacity (Limited to 22 PAX per bus), IAW Host Nation restrictions.

Restricted seats are blocked on buses. If there are no seats available, please wait for the next bus.

Schedules are available at https://www.afsbeurope.army.mil/About-Us/Logistics...

By appointment only. E-mail scott.r.zaehler.civ@mail.mil or call DSN: 646-5662/5660 CIV: 044471-5662/5660

Monday - Thursday: 10:00 a.m. - 4:00 p.m.

For additional questions and to make an appointment, contact the Ederle Tax Relief Office at 0444-71-5104.

Monday - Tuesday, Thursday - Friday 10:00 a.m. - 2:00 p.m.

Donations must have appointment

The TMP is open for normal business. Please use the Customer Service window under the canopy at Building 273.

Hours of Operation:

Monday - Friday 8:00 a.m. - noon and closed 1:00 p.m. -4:00 p.m. (Closed on Thursdays 8:00 a.m. - noon)

Workload and local conditions permitting, the Naples consular section is now processing routine immigrant visas for spouses and children of U. S. citizens, and rescheduling previously cancelled immigrant visa appointments. Categories include:

Individuals with PCS departure dates within the next three months should contact the Consular Section via email at: IVNaples@state.gov to schedule an expedite appointment.

Monday - Friday 10:00 a.m. - 6:00 p.m.

No one under 18-years-old.

Monday - Friday, 8:00 a.m. - 4:30 p.m. at Torri

By appointment only. Click ⚠ HERE to make an appointment..

Due to the current conditions of the COVID-19, the Vehicle Registration office in Vicenza is working by appointments only.

To make an appointment please call DSN 646-2490/2491/2492/2493/2495 or Comm +39 0444-71-2490/2491/2492/2493/2495

August/September 2021, Mon, Tue, Wed, Fri 0800-1200, 1300-1600.

August 30, 0800-1200.

Closed on Thursdays, August 13 & 16, September 2, 3 & 5.

• Rabies vaccines for PCS
• Health Certificates
• Prescription pick up

Prescription pick up with appointment slots only. Monday 9:00 a.m. - noon.

The Facebook page has been temporarily discontinued.

Monday-Sunday 11:30 a.m. - 7:00 p.m.

Rules:

• Open for lap and free swim
• Max participants: 30
• Must be ages 13 years or older. Ages 12 and under must be accompanied by an adult
• Lounge chairs: 15 persons
• Pool capacity: 13 total
• Lap swimmers must be max 2 per lane, starting and resting on opposite sides
• Ensure 2 meters (6 feet) spacing at all times
• There will be hourly sanitizing of surface areas and strict enforcement of rules
• During peak usage times, there is a 90 minute time limit per person/family
• Swimmers/patrons will enter through the south gate and exit the north gate
• Employee and patrons will wear PPE-masks when entering and leaving facility

Tuesday and Thursday 9:00 a.m. – 4:00 p.m.
Saturday 10:00 a.m. – 2:00 p.m.

• Keep social distancing
• Knock on door and tell the clerk what you need
• Clerk will gather the items and place them to the left side for customer can pick-up.

Wednesday - Friday 11:30 a.m. - 7:00 p.m.

WIC offices available Monday-Friday for telephone appointments only, DSN: 314-646-5670, COMM: 0444-71-5670 or EMAIL.

• Ederle Teen Center, Building 373 ; DSN: 646-5122
• Who: Registered CYS Youth & Teens (grades 6-12)
• What: Recreational Access
• When: Starting 18 July, only on Saturday afternoons
• Hours of operation: 11:00 a.m. - 6:00 p.m.