Can't find the office you're looking for? The government operator available at (808) 449-7110 can direct you to any office on any military installation in Hawaii.
Trying to reach a military unit? Visit the unit's website for unit-specific contact details.
Ask the Garrison Commander
Ask the Garrison Commander is a communication tool that allows Soldiers, civilians and family members to get concerns addressed and questions answered.
The commander will be made aware of all customer concerns. Generally, garrison directorates and support staff will research queries and provide responses.
Please note that questions are not answered immediately because they have to be staffed through directorates and support staff offices first. For time-sensitive questions, please direct queries through the Interactive Customer Evaluation system.
The Ask the Garrison Commander program adds to the many ways customers can communicate within the garrison. Prime among other methods are the Interactive Customer Evaluation program, or ICE, and monthly community information exchange meetings.
To submit a question or concern, please send an email to firstname.lastname@example.org.
You may also submit a question or concern via mail: Office of the Garrison Commander, U.S. Army Garrison Hawaii, Bldg. 107, 745 Wright Ave., Schofield Barracks, HI 96857.
If you have any questions, please call (808) 656-0889.
If you are interested in contributing to the Army in Hawaii, please call the Hawaii Regional Gift Manager at (808) 656-0085.
For more information, please visit the Army's website on the Gift Program at http://giftstoarmy.army.mil/.
Permission is only needed for the Schofield-Waikane Trail.
Visit the Hiking on Army Land page for more information.
Interactive Customer Evaluation
The Interactive Customer Evaluation system allows Department of Defense customers to rate products and services provided by Department of Defense offices and facilities worldwide.
Your comment card ratings are used to improve the products and services available to you.
Visit https://ice.disa.mil/index.cfm?fa=site&site_id=54 to submit a comment card on U.S. Army Garrison Hawaii's offices and services.
All news media representatives with queries or plans to cover events on U.S. Army Garrison-Hawaii installations must be escorted by a Public Affairs Office-designated escort. For assistance, please call (808) 656-3154, (808) 656-3160 or 808-226-2706 to request a PAO escort. You can also fax your request to (808) 656-3162.
Members of the news media who have a personal affiliation with the military (i.e. spouse, family member or retiree) and have a Department of Defense identification card are instructed to call the PAO at the numbers above for escort when covering a story. Due to the limited number of PAO staff members available to provide escort, media are asked to request escort support as far in advance as possible.
View more information about the public affairs office on its webpage.
You can report noise concerns to the Army by calling (808) 656-3487 or by sending an email to email@example.com.
In the voicemail message or the body of the email, please include your name, preferred contact method (email or phone) and details about the incident. Include the date, time, location and type of aircraft, if possible.
Someone from the garrison's Community Relations office will contact you about your concern during regular business hours, Monday-Friday, 8 a.m.-4 p.m.
To report unsafe flight incidents, call the FAA Honolulu Flight Standards District Office at (808) 837-8300. To reach a 24-hour operator at the statewide Airport Hotline, call (888) 697-7813.
Power and Utility Outages
If you are experiencing an unscheduled power or utility outage:
- On post housing residents should call (808) 457-4075 (North region) or (808) 457-4050 (South region). If there is no answer, leave a detailed message. The messages are checked frequently.
- On post barracks residents should call his/her unit's staff duty office
- Employees/on post facilities should call the Directorate of Public Works at (808) 656-1275 (duty hours) or the Installation Operations Center at (808) 656-3272 (after hours).
Note: If you see crews working, please do not interrupt them -- this will delay the time it takes to get the issue fixed.
Report a Crime
If you or someone else is in immediate danger, call 911.
Anytime you suspect someone is committing a crime or have information related to a crime, please either report it to the local military police at (808) 655-7114 or (808) 438-7114, or you can report it online at https://www.cid.army.mil/report-a-crime.html.
Resolving Housing Issues
Our enduring obligation is to take care of our people — our Soldiers, families and civilian employees.
We are fully committed to providing a safe, secure environment on our installations. If you have a housing issue that is not being resolved through Island Palm Communities or the chain of command, we encourage you to elevate the issue to Army leadership.
- Download a copy of our factsheet on how to resolve housing issues
- Residents can call the Command Hotline at (808) 656-3279 if housing issues cannot be resolved through Island Palm Communities or the chain of command.
Trying to track down a Soldier? If you have a social security number, you can find information about Soldiers online at https://scra.dmdc.osd.mil/scra/. While this is a free search, it does not help you locate a retiree, but it can tell you if the Soldier is active duty or not.
If more information is needed such as current duty station or location, you can contact the Commander Soldier's Records Data Center by phone or mail and they will help you locate individuals on active duty only, not retirees. There is a fee of $3.50 for businesses to use this service. The check or money order must be made out to the U.S. Treasury. It is not refundable. The address is:
Commander Soldier's Records Data Center
8899 East 56th Street
Indianapolis, IN 46249-5301
If you require assistance with child support enforcement, contact the Federal Parent Locator Service. That service is part of the Office of Child Support Enforcement, which is a branch of the Department of Health and Human Services.
The National Personnel Records Center is the repository of military personnel, health and medical records of veterans from all services during the 20th century. Visit the Military Personnel Records website for more information on how to request these records.
Web & Other Issues
Having issues with this website or can't find the information you're looking for?
Call (808) 656-3150 or contact the webmaster.